En savoir plus sur BookSteam

BookSteam est une solution de planification de rendez-vous en ligne. La plateforme propose des fonctionnalités commerciales et orientées client afin de leur permettre de planifier des rendez-vous en ligne, tandis que les entreprises peuvent les gérer en back-end. Cette solution offre des fonctions de planification en ligne, de gestion de base de données, de notifications par e-mail et SMS, ainsi que de paiements en ligne. BookSteam crée un site web personnalisé pour les entreprises qui affichent les informations de l'entreprise, une liste de services, des avis clients et un bouton "réserver" pour accéder aux rendez-vous et les planifier. L'outil de gestion de base de données permet aux entreprises de collecter et de gérer les coordonnées des clients, ainsi que les informations et l'historique des rendez-vous. Avec ces informations à portée de main, les entreprises peuvent envoyer des offres spéciales aux clients dont le prochain rendez-vous doit être fixé. BookSteam utilise également des rappels par e-mail et par SMS pour tenir les clients informés et connectés, même lorsqu'ils sont en déplacement. Les clients et membres du personnel reçoivent des notifications instantanées pour le rendez-vous planifié. Enfin, BookSteam offre une fonctionnalité de paiement par carte de crédit en ligne. Plus précisément, cette fonctionnalité inclut la consignation des cartes dans un fichier, la demande de caution et la collecte du paiement intégral.
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BookSteam Logiciel - 1 - aperçu
BookSteam Logiciel - 2 - aperçu
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BookSteam - Prix

BookSteam est disponible en version gratuite et propose un essai gratuit. La version payante de BookSteam est disponible à partir de 19,95 $US/mois.

À partir de:
19,95 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :

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BookSteam - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,5
Fonctionnalités
4,5
Simplicité
4,5
Support client
5
5 avis sur 79 Afficher tous les avis
Anastasia Y.
  • Taille de l'entreprise: 51-200 employés
  • Utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 13/12/2017

Booksteam is the BEST scheduling software out there! We tried two others but third time's a...

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Avantages

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Inconvénients

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Sarah W.
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2-10 employés
  • Utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 08/07/2019

Booksteam - simple, efficient, and effective

Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.

Avantages

Very easy to use and very straight forward so it's simple to get done and show others how to use it.
Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.).
It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee.
The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.

Inconvénients

There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone.
Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.

Cang S.
  • Secteur d'activité: Sports
  • Taille de l'entreprise: Auto-entrepreneur
  • Utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
3
Support client
5

3
Publié le 09/07/2019

Missing features, some broken

App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email.

Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

Avantages

Inexpensive, responsive customer service

Inconvénients

Not good for clients who are children or families with children

Ekaterina S.
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 2-10 employés
  • Utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 19/07/2019

The best booking software for the lashes business

Avantages

I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.

Inconvénients

One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.

Zoe T.
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 17/07/2019

Good product, excellent customer service/responsiveness

Overall my experience has been excellent. Any software or billing issues have been addressed with fabulous service, attention to detail and efficiency. Many thanks for making this techno-moron very happy!

Avantages

Any time I have had an issue with the software, the response has been immediate and the communication has been stellar throughout the process of fixing, or adapting, the software for my use. I like the product and find it fairly easy to use.

Inconvénients

Some functions are not obvious or easy to find. I am a non-techy, so the 'treat me like I'm 4 years old' approach from any software works a treat for me!

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