UserGuiding

Avantages

We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :)

Inconvénients

The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it.

Alternatives envisagées 

Pourquoi passer à UserGuiding

Avantages

UserGuiding allows me to have complete control of my onboarding content, my release notes as well as my knowledge base outside of my application allowing it to evolve at a faster or slower pace than my application.

Inconvénients

I would have to say that onboarding for a small business the cost can be a little high but worth it.

Alternatives envisagées 

Pourquoi passer à UserGuiding

Avantages

Easy to use without any code implementation

Inconvénients

less functionnality i would like if add possibilty to insert audio like we inject a text

Avantages

UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom. Userguiding allows you to adjust the look and feel of your onboarding product tour to look like it is part of your application. You can add much more than just a picture or video to your tooltips as well. You can adjust size of modals and pop-ups all of which allows a much finer level of control.

Inconvénients

The actual experience of adjusting settings, look and feel can be a bit cumbersome. The preview of a step within a guide looks quite different to the version that will be rendered on the preview so you need to keep swapping back and forth between the two views.

It would also be good to have control of the location of some other elements, like where on the screen a tooltip appears, and where within a tooltip or modal the quit icon (X) appears.

Finally, it would amazing to have some extra controls over when a particular guide starts - for example, the guide starts 30 seconds after landing on a page. Another option would be to have elements on previous screens trigger the start of the guide.

In our case, we have a native welcome screen that the user has to complete before the user guide should start. But the welcome screen is the same URL as the landing page. Because the URL doesn't change when the user completes the welcome screen, we had to do some workarounds to trigger the user guide on completion of the welcome screen.

Avantages

It's easy to build and it has a lot of onboarding documents and videos.

Inconvénients

The price is a bit high. It would be great there is a free plan and feature based pricing.

Alternatives envisagées 

Pourquoi choisir UserGuiding 

Logiciel antérieur 

Avantages

Fairly easy to use and a lot of functionalities for developers to build on.

Inconvénients

Less skilled people (non-devs) would struggle with implementation and customisation to fully benefit all the features.

Alternatives envisagées 

Pourquoi passer à UserGuiding

Avantages

The best thing about software is being User-friendly environment, really easy to use with GTM. The configurations or changes that you make on site directly effects which is really useful to improve and maintain. The User Interface is also great. Also I cannot pass over the concern of staff they are helpfull as much as they possible.

Inconvénients

İ havent found any cons about this software, almost everything is perfect, also when i face a problem with custom configrations, the staff immetidiately intereferes the situation.

Avantages

I love the fact that we can create product tours and communicate about new features very easy. The cherry on top of the cake is that we can use those tours in the check-list.

Inconvénients

So far so good, I have no negative comments about UserGuiding.

Avantages

As a digital marketer, I don't have much coding experience and User Guiding enables me to create and use onboard flows without technical knowledge.

I used to use multiple tools to segment my users according to their needs, browsing behaviors and geographical locations. I can simply say User Guiding is all in one tool to segment your customers correctly.

Lastly, with the help of NPSs, I clearly see our customers' and leads' opinions, product experiences and their thoughts about us so that act according to the feedback we collect thanks to User Guiding.

Inconvénients

They don't offer free chat on their website but the team responds quickly via email and try to solve your problems as soon as possible.

Avantages

- Easy to create guides
- Targeting is so flexible, we can have different guides for different sets of people
- Customer success is incredibly helpful. They know our product better than us.
- UI is very intuitive.

Inconvénients

- Sometimes it takes an nondeterministic time for the guide to be effective. Not a big problem.

Avantages

O User Guiding é uma ferramenta incrível para empresas que precisam melhorar a experiência dos seus usuários durante a adoção do software ou até mesmo para fortalecer o relacionamento posterior com modais, anúncios e demais mensagens in-app . A instalação, apesar de exigir acessar o código, é simples e depois disso dificilmente será necessário ajuda de algum desenvolvedor. Quase tudo é feito visualmente, "gravando" seu uso e escrevendo o texto dos balões.

Inconvénients

O grande ponto fraco são as análises. Atualmente, poucas métricas são disponibilizadas pelo software e a visualização é limitada. Pelo menos você consegue baixar o CSV para fazer uma análise "na unha". Além disso, as integrações nativas ainda são limitadas e poucos eventos são enviados, até o momento.

Alternatives envisagées 

Avantages

We use UserGuiding for training new users, and the product tours are nice enough. What helped us most were the hotspots and tooltips for new features and updates. With hotspots, we were able to dramatically increase awareness to our new features.
Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys.

Inconvénients

Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet. It could help us dig deeper into users’ actions during the onboarding and how UserGuiding affects their journey, I hope the integration becomes available soon.

Avantages

Fantastic usability. I was able to create an entirely new user experience without the help from my development team at all. Able to set up a variety of user experiences (guiding training, slide outs, extra information bubbles, etc) by just going to the page and clicking on the object we wanted to use.

It looks great visually and gives a high level of customization to keep brand consistency. This was really important to us as we put a lot of value on looking very clean and modern.

Customer success and service has also been fantastic. Great group of people to work with.

I highly recommend this tool.

Inconvénients

There was a couple of slightly awkward functionality moments we found once we started working with large sets of experiences, but we quickly found our way through. Not a major issue at all.

Avantages

The implementation process is very straight forward. You don't have dependencies on your technical team, you can set it up as a non-techie who has access to GTM.

Inconvénients

Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.

Avantages

UserGuiding is the easiest user onboarding software we've tried. You can get it going in minutes after signing up. The team is very responsive and they are always asking for feedback to improve the product.

Inconvénients

No mobile support, but it’s not a big deal.

Avantages

UserGuiding has great UX - very simple to use. In a few hours after signing up, you can start getting positive results! Also the team is supportive. They do their best to support us on our busy days, even in weekends.

Inconvénients

It would be great if we could upload our videos directly to UserGuiding, instead of embedding from online places. But still not a big problem.

Avantages

I love that I can build an onboarding workflow with all various different engagement / training methods like steps, confirmations, checklists and so much more. But the best part about UserGuiding is that I was able to build out a workflow without a single line of code and test it live on my site just by adding a Chrome extension. As a product manager, this tool is a great way to build out different onboarding flows and test them with my team long before I push something live.

Inconvénients

There is a lot. And it's a little overwhelming at first. They have great support and documentation, but it's the kind of software you really need to dig into and just immerse yourself with. Once I did that, all the bells and whistles quickly became apparent.

Avantages

This is literally crazy!
You can show how your product works to your customers in less than 30 seconds!
The team is so great and clever so that you can reach them anytime you like,
Excellent customer service.

Inconvénients

I am using it for a month
None, so far.

Avantages

Before UserGuiding, we've tried a few other user onboarding software to increase our free trial conversion. Others had problems with multi-page onboarding flows and iframes. UserGuiding team helped me implement it quickly and I had everything working in only a few days. Great support team!

Inconvénients

Currently it lacks integrations with other analytics tools we use.

Avantages

Awesome usability. You do not need any technical assistance to create any onboarding flow or use any feature end-to-end whatsoever. Awesome customer support. Continuously adding new features and releases to improve the customer experience.

Inconvénients

Simply none. The features enable your team to create an onboarding experience within minutes while the solution's analytics give you the necessary feedback to iterate whenever necessary

Avantages

Firstly, I like how it is easy to sign up and start using UserGuiding without complex procedures.

I like how it is easy to create high-quality guides with the help of Google Chrome Extension. That way, no coding is needed to create guides with UserGuiding.

Lastly, UserGuiding has wide array of features encompassing of Analytics, Hotspots, Segmentation etc.

Inconvénients

14 days for free trial are not enough to make clear decisions. To make sure that they give prospective customers time to make informed determinations, they should at least increase duration for free trial to 30 days. However, with extra 30 days money back guarantee, it is all good.

Avantages

This is completely insane! In less than 30 seconds, you can demonstrate how your product works to your consumers! The team is so talented and resourceful that you may reach out to them at any moment. They provide excellent customer service.

Inconvénients

They don't have a live chat option on their website, but their team replies swiftly via email and works to resolve your issues as rapidly as possible.

Avantages

Ease of use for single side web pages, but difficult for Cloud based web sites.

Inconvénients

My problem is that the first UserGuiding step does not work as it doesn’t not find the starting point on the web page, because this web page is too long to show the entry button on a standard screen. To see the button (relevant for UserGuiding) the user has to scroll down quiet a bit.

Avantages

This software is very straightforward and is very easy to use. Userguiding helps us make sure we guide and assist our potential customers on how to get the most value from our software.

Inconvénients

I couldn't find anything that I don't like about the software functionally or user experience-wise.

Avantages

our growing retantion rates suprised me.

Inconvénients

I couldnt find anything to improve in the future