Countfire

Thanks for the amazing review Emma!

We have a bunch of features to help you takeoff your drawings super quickly and accurately including our automatic counting tools and our measure tools.

Great to hear you're finding the Floor plan feature helpful – it allows you to stitch your drawings together to see the whole layout in a single view.

There are a few different ways to access your takeoff outputs. As well as Dropbox and OneDrive integrations, you can also download them directly from the app. If you ever have an issue accessing your outputs, just send us a message on our in-app live chat at the orange button in the bottom right hand corner of Countfire – our support team will be happy to help get it sorted for you.

Awesome review – thanks Olivia!

We're super proud of our support – we have a live chat to answer any questions you have and offer free online training to make sure you're getting the most out of the software.

Great to hear you're able to save time and produce easily-readable outputs.

You're spot on – our technical team are constantly working to release hundreds of platform enhancements every year to make Countfire even better. We encourage our users to 'Give feedback' on the orange button at the bottom right hand corner of Countfire.

Speeds up efficiency dramatically – love it Joshua!

Our technical team are constantly working to release hundreds of product enhancements each year. For any enhancements affecting your workflows in-app, we provide full tutorials on the new features – keep an eye out for our messages, banners and emails, or we're also happy to jump on a quick training session to run through it, just send us a message via the orange button in-app.

Great to hear you've found Countfire user-friendly with a minimal learning curve. Our support team are on hand, from our live chat to online training sessions, to make sure you can get up to speed quickly and get the most out of the software.

"Biggest pro is the customer service" – love it Dan!

Our support is something we're super proud of – we provide free online training sessions and an in-app live chat to answer any questions and help you get the most out of the software.

Awesome to hear you're finding Countfire easy to use and it's saving you time.

You are able to move headings between groups however you're not currently able to move measurements between your headings though I can definitely see how this could be useful – we have a feature request for it. You can add your vote by searching 'Move measurements between headings' at the 'Give feedback' section on our orange support button in-app.

Thanks for the amazing review Billy!

It's awesome to hear how auto counting symbols across multiple drawings is speeding up your takeoff process, giving you extra time to focus on estimating and costing.

We have a feature request for "Improvements to measuring containment", you can add your vote by clicking 'Give feedback' on the orange button at the bottom right corner of Countfire.

Game changing – Awesome! Thanks Josh

You're spot on 👍. At Countfire we work on 2 week cycles, releasing hundreds of platform enhancements each year.

Great to hear you're also benefitting from being able to log in and operate from anywhere.

It would definitely be useful to have access to a live catalogue of materials. We have a feature request for this – your vote has already been added to it.

Brilliant that you've been onboard for 4 years – looking forward to continuing our journey together!

Awesome review – thanks Kevin!

Great to hear you've streamlined your takeoff process.

After you've completed your takeoff in Countfire, you can produce your output documents – including your takeoff quantities and documents to help you confirm the accuracy of your takeoff.

We recently released Selections 2.0 – Countfire now automatically counts your symbols rotated in 90 degrees and recognises your floating references. Alongside this update, we also made some changes to the selection editor to improve customisation of your selections.

It would be great to jump on a quick training session to take a look at our new selection editing features – send us a message on the orange button in the bottom right hand corner of Countfire to arrange a time that works for you.

Awesome review – thanks Helen!

With Countfire, each user needs their own licence so we can make sure each user is offered the right support for them and to help avoid any costly mistakes.

We're really proud of our support. It's super important to us that every user can get the most out of the software. If you ever have any questions about Countfire, just send us a message on the orange button in the bottom right hand corner of the app.

Thank you for the great review Orla.

Love to hear you're finding Countfire easy to use!

We've recently made some changes to the selection editor window to improve your customisation options – I'd recommend jumping on a quick training session to run through the new features. Just send us a message on the orange button in the bottom right hand corner of the app and we can arrange a time that works for you.

Thanks for the great review David!

Awesome to hear you're finding it easy to upload your documents and complete your takeoff.

Nothing missing - brilliant! If you have any feedback in future or any questions, please send us a message on the orange button in the bottom right hand corner of the app.

If you do find you've forgotten to add your zones on the first pass, you can jump back in to your takeoff, add your zones and reprocess your takeoff to get your updated output files.

Appreciate it can be a bit daunting to change your estimating methods but it's great to hear you're benefitting from the time saving and increased accuracy Countfire provides.

Our support is something we're super proud of – we provide free online training sessions to help you get the most out of the software.

Thanks for the great review Jacob!

Spot on – when you make a selection of a symbol on one drawing, Countfire will automatically count the symbol across all of your drawings in the discipline, speeding up the completion of your takeoff.

We do have progress markers for your drawings. When the work on your drawing is saved, the marker will automatically change to yellow signifying your work is in progress. When you have completed your work and checked all symbols on your drawing have been selected, you can click the dot to change the progress marker to green.

You can also change your project status on the main project page as you complete your takeoff and estimate and submit to your client – just click on the drop down menu in the top right corner of the page.

It's great to hear you've found the support quick and helpful – we know that your time is valuable so we'll always try to resolve any issues as quickly as possible 👍

Awesome review – thanks Alex!

It's great to hear you're saving so much time.

You're spot on – Countfire automatically looks for matches for your selections across all drawings in your discipline reducing the repetitive work involved with completing your takeoff manually.

Our support is something we're super proud of. As well as training sessions, which are always available not just when you first sign up, you can also access our live chat and help centre via the orange button in the bottom right hand corner of the app.

It would definitely be helpful to be able to make amendments to your drawings to make sure the design is compliant – I've added your vote to our feature request for the ability to "add your own custom count symbols" and created a new feature request for the "ability to remove symbols".

Thanks for the review Sam!

Great to hear you're saving time using Countfire.

You're spot on – when you make a selection on one drawing, Countfire automatically looks for matches across all of the drawings in your discipline.

When users make suggestions on features they'd like to see in the software, we track these with feature requests. We have feature requests for different shaped coverage areas, more colour options for your symbols and the ability to add custom symbols – you've already added your vote 👍

What an awesome review – thanks Tony!

Great to hear you're finding Countfire very useful and it's saving you days on your takeoffs.

If you do ever have any questions or feedback, you can message our live chat on the orange button in the bottom right hand corner of the app 👍

Great review – thanks Caroline!

Awesome to hear you're picking up Countfire easily.

If you have any questions, we always encourage our customers to send us a message – just click the orange button in the bottom right hand corner of the app.

Thank you for the kind review Niall.

Really pleased to hear you're finding the software accurate and easy to use. Of course, if you have any questions our support team are always happy to help!

We understand the price of the software can seem expensive, we're always happy to provide a Return on Investment (ROI) to reassure you that you're getting value for money – please get in touch if you'd like to see your ROI!

Thank you for the great review!

Pleased to hear using the software is saving you loads of time.

In terms of the software struggling to read all the symbols, that's usually down the way the original drawing was created, yes.

We tend to find it's a fairly unusual thing to run into, however, we've also got a number of ways we can step in and help.

If you run into it again, please fire us a quick message in-app and one of the Support team will take a look at your project and likely have you sorted in no time.

Thanks so much Craig. Thrilled to hear Countfire has sped up what you're able to deliver!

With symbols not importing correctly, that's related to the information contained within PDFs and how it's made ready to work on within Countfire.

This is always a little tricky as PDFs can (and do!) contain virtually anything, however, we recently completed a major overhaul of this system and the results are significantly improved.

With complex symbols, that's related to how many parts each symbol is drawn with.

Again, it's a little tricky, because we don't have control over how these symbols are drawn originally, but there are a couple of tricks available to help!

The first is to use the in-app editor to simplify these complex symbols down to just the parts that matter – improving automatic counting in the process.

The second is to fire us a quick message in-app, we can take a look at your specific project and often make tweaks to improve things.

Thanks so much Antonio. What an amazing review.

Support & feedback is something we're super proud of as a business.

Our support team are all former estimators and former Countfire customers, so they know both the product and how to estimate, inside and out.

It makes for a really nice experience!