Jessica B. Secteur: Services aux consommateurs Nombre d'employés: 201-500 employés
overall a good program and super user friendly. I've had people tell me they enjoy this more then the previous program we used.
easy to use features, end user friendly, creates easy recruitment, great outsourcing amazing appearance
customer service is a little lag and needs more features that's all the negative I've got on this one
Sherri A. Secteur: Banque Nombre d'employés: 201-500 employés
We enjoy having the functionality and time savings it brings to our organization. I look forward to future upgrades to the reporting and performance review features.
We have used ADP for over 10 years. It has come a long way in the functionality. They have a good system for open enrollment, policy acknowledgements, W4 reporting, benefit tracking. I like the historical information. We recently added Doc Cloud and have enjoyed having all the documents in one place.
The reporting feature needs some work. They information is in the system, but the reports to pull the information aren't very user friendly. For example, their gross pay report is wonderful, but there isn't a report to pull that breaks down what categories the information came from. The performance review feature doesn't allow for customization to add forms. Also, when they make upgrades, they don't recognize the affect it will have on other parts of the software.
Whitney D. Secteur: Hôtellerie Nombre d'employés: 51-200 employés
I've used it for 6 years and overall felt it was a great HRIS. I will hope to bring it with me to future places of employment.
I like the ease of use with ADP Workforce Now. All employees caught on quickly to the program and really enjoyed the ease of use. Internally we LOVE the reporting options. This is the one HRIS system we have been able to use in order to pull very specific report from.
The cost is somewhat High and sometimes when you need to speak with someone it can take a few days.
Utilisateur vérifié Secteur: Hôpitaux et soins de santé Nombre d'employés: 201-500 employés
If your company is in that awkward stage situation where you either don't have your own payroll or don't have your in-house payroll software, utilizing something like ADP is necessary. It is useful because ADP allows you to either completely outsource, or partially where you maintain your in-house payroll dept., but use their software. You can even cut your own checks or have ADP do it. They are far more robust in their ability to handle complex payroll issues then competitors that are newer to the game. They also have a lot of cross-platform compatibility with things such as third party HRIS and ATS systems that competitors such as Paychex don't. Most HR software will implement ADP integration first because it is so widely used, and may never even offer integration for other software. ADP is basically essential if your company needs this integration ability. However, as a software, it is horrible. It is hardly intuitive, and while you can become a power user based on experience, much like Photoshop or other outdated software with robust features and following, it is a product of necessity and not design. I've attempted using alternatives such as Paychex, but ADP is so entrenched and if you have any level of complexity in your payroll, there just really isn't an alternative that matches it. While alternatives are easier to use and cheaper, they usually do not have the features and support ADP does. As a side note, ADP literally has service techs on standby 24/7.
It is feature rich compared to some timekeeping and payroll based software. The level of integration is unsurpassed and your ability to choose how involved ADP is with your outsourcing of payroll is helpful based on the size of your company.
Much like a lot of the legacy software that has been around forever cornering the market (think Deltek or Photoshop), ADP is horrible archaic software circa 90s that has never evolved. Often, newer payroll/accounting software is far superior aesthetically and based on how intuitive it is to use. That's because they created their software with modern design and programming methods. Programs like ADP have been around forever and feel like it. They create upgrades, but almost as a consequence of their market-share and size, they can only do moderate changes for fear of creating too many implementation problems with all of their clients.
Kym W. Secteur: Automobile Nombre d'employés: 201-500 employés
After the implementation process, as painful as it was, the system seems to be a little smoother and working correctly. Still finding some items that are needing fixed from the lack of attention from our previous account managers.
ADP has automated several process that used to be manual.
The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.