Jessica B. Secteur: Services aux consommateurs Nombre d'employés: 201-500 employés
overall a good program and super user friendly. I've had people tell me they enjoy this more then the previous program we used.
easy to use features, end user friendly, creates easy recruitment, great outsourcing amazing appearance
customer service is a little lag and needs more features that's all the negative I've got on this one
Phillip C. Secteur: Vétérinaire Nombre d'employés: 11-50 employés
My overall experience has been excellent. Their customer service is knowledgeable and skilled. I do not wait long when I need to reach them. They have been critical to my business navigating the COVID-19 crisis. I would have made countless blunders if not for their HR and accounting departments knowledge of the COVID guidelines and policies. Very impressed with ADP and will continue to use them in my office.
Everything is very seamless and contained. The tabs are self-explanatory and easy to navigate. You can gather all the info you need for an individual from the same page. Quick and easy to learn. Processes that can be cumbersome on other systems flow smoothly with ADP's system
I do not have any cons. Minor things that I wanted improved in the past have all been handled with periodic updates and patches.
Rachel R. Secteur: Santé, bien-être et fitness Nombre d'employés: 11-50 employés
We are a growing business and it has been very helpful to have ADP to help us with payroll.
The Software is very easy to use and set up.
I am most impressed with their 24/7 Customer Service and my favorite feature is the call back. No more waiting on hold for hours, no more dropped calls and frustration. I can place a call to the help desk input my call back information and they will call me back.
There was a flaw when the system was set up for Service Hours and Non Service Hours and it was not caught until 6 months later and we had to do a large pay out to our employees because of this.
Also I was very excited to see that they will help you set up an Employee Handbook and Policies and Procedures, however you do have to pay extra to have this service.
Liam M. Secteur: Logiciels Nombre d'employés: 11-50 employés
To piggyback off the last response, the overall experience was quite poor when it came to the actual resource navigation of the site. As I took this role over managing this system, it became apparent that there was a very limited amount of knowledge as to what information this system even held, let alone how to actually access it.
To take it one step further, these types of scenarios became more difficult as if there was a situation that hadn't been encountered before, only the administrator was able to handle that particular issue on behalf of the employee. Multiple times when employees attempted to handle benefit package errors/changes and were unable to make any effect.
This said, if it were a personal issue, sometimes employees problems would go unresolved in lieu of having to have someone else handle that problem for them through support.
The software and services that ADP provides are some of the most wide ranging and highly customizable you can find on the market. Being the largest name, they're able to bring in partners quickly and therefore have a good amount of integrations and other employee resources that you won't be offered through smaller providers.
For example, the Life Mart package for employee discount programs is easily one of the most missed pieces of our prior platform (wasn't able to find comparable tool at similar price point).
The navigation and overabundance of links (that generally lead to the same place) make this software very hard to use. On the home screen alone, there were over 30 different options of where you could go from that screen and not a ton of specificity enough to make you confidence that you're even going to the right place.
Theres a lack of actual substance that bothers me. Outside of creating reporting based on the information within the system, the system itself is more or less a portal that connects all these other insurance and investment platforms. The system itself doesn't really do as much as you'd expect for what you pay for. If you're a massive organization and have daily applications of the reporting the system generates, I'm sure it would change things a bit but for your typical small company, it's a bit too deep of a package for their to be so little customization.
Karen C. Secteur: Vente au détail Nombre d'employés: 1 001-5 000 employés
Overall my ADP Workforce now experience has been excellent.
ADP provides useful modules for the HRIS needs. The Payroll, HR and Benefits management modules are most useful and critical for our needs. Our dedicated support person is top tier and very helpful. Not always something that smaller companies can find. We are fortunate to be a PE firm and have that additional ADP support.
Each module costs and can be pricy. Modules should be bundled and priced accordingly. Also once you buy a module, it seems like the transition to implementation drops off until you remind them you want to move forward with implementation.