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ROLLER - Avis
Évaluation des fonctionnalités
Tous les avis sur ROLLER

- Secteur d'activité : Divertissement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
ROLLER is the One-Stop-Shop For Ticketing and Event Management
If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.
Avantages
Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).
Inconvénients
There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead.
The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Fantastic product all Rolled into one.
Overall I'm very happy with Roller as its allowed us to have complete control all in one package, where as previously we used multiple products.
Avantages
The main thing that sold Roller to me was the ability to sell multiple sessions and still have the sessions in the "break time" up for sale, this opened our available sessions and instantly made a difference to our capacity. The fact Roller is the POS, online booking and payment solution all rolled into one, where previously we used multiple different softwares to achieve. The money I saved in transactions from using Stripe off set the monthly cost of Roller which came with additional benefits.
Inconvénients
At present roller can't send the gender API to our timing software which means our categorised leaderboards don't work correctly without manually having to change every customers profile. "Please Fix!"
Réponse de ROLLER Software
Jay, thanks so much for taking the time to leave your detailed review. We're delighted to hear that the ability to sell multiple sessions, the integration of POS, online booking, and payment solutions, and the cost savings from using Stripe have significantly improved your business operations and capacity.
I'm happy to let you know that the feature you mentioned around the gender API is set to be released in August, so thank you for letting us know what features are most important to you!
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Better more flexible alternatives available
Difficult & inflexible to deal with. Inflexible and slow to pass on funds through their payment system.
Avantages
Inflexible arrangements & quite an arrogant approach to the market. There are now more flexible workable offerings available from other providers. We will not be renewing.
Inconvénients
They hang onto your money and i suspect invest in short term money markets
Réponse de ROLLER Software
Ross, thank you for sharing your feedback and we’re sorry to hear that your experience with ROLLER hasn’t aligned with your expectations. Our goal is always to provide flexible solutions and an excellent experience for our customers.
We’ve been in touch recently to offer support and ensure everything is lined up for a smooth transition. We’d still love the opportunity to connect and address any concerns or clarify.
Please don’t hesitate to reach out to directly if ever we can help further.
- Secteur d'activité : Musées et institutions
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Positive Experience
The experience has been positive so far. The system has met all of our interim needs.
Avantages
Simple user interface for venues
Clear directions in help centre
Frequent addition of new features
Interface for venues not only end user
Inconvénients
Response times on some tickets have been lengthy
Unable to text/email tickets sold at POS to a customer phone for scanning at a later date. We had to use physical ticket stock to combat this
Fixed confirmation email template, inability to fully customise to a single event series or product
Very limited function in check in app
Alternatives envisagées
VeevartPourquoi choisir ROLLER
We required more utility in order to ticket a blockbuster exhibition. Required a POS also.Pourquoi passer à ROLLER
There were a number of other products that were considered as part of the brief. More of our essential criteria were met by RollerRéponse de ROLLER Software
Jasna, thank you so much for taking the time to leave your detailed feedback. We're thrilled to hear you're enjoying the simple interface and clear directions in the help centre.
For any urgent issues, please be sure to give us a call, available 24/7 for all customers, so we can help with any critical issues.
US Phone
+1 213 929 5385
UK Phone
+44 20 3514 1011
AU Phone
+61 3 8103 3032
Also, be sure to submit or vote on features in our public roadmap so we know what is most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Good system but cold be a great system!
Loved it to start with, i could have worked for roller I was so enthused by the system however that energy and delighted is no longer there, unable to get to discuss real but small changes needed to elevate this system into something that is a one stop shop for smaller organisation. In Ireland there are abound 250 small attractions that need a one stop shop and I would not recommend Roller presently but am aware the right solution does not exist, you are close but not there.
Avantages
The key reason I chose roller was how easy it was to use from a staffing point of view, if our internal customers could not use or it took too much time then this was not the right system for us. Roller offered us potential a one stop shop, I had hoped we would have the last few fixes needed done by now.
Inconvénients
Not having a dedicated person to help and get results on important challenges we face with Roller. 1 year in you also need to offer up training on reports etc, online zoom type training session.
Réponse de ROLLER Software
Grainne, thank you for sharing your feedback and for your detailed review of ROLLER. We genuinely appreciate your insights and the time you've taken to provide them. We're thrilled to hear that the ease of use from a staffing point of view was a significant factor in choosing ROLLER. Our goal is to offer a seamless experience, ensuring that the system is intuitive and efficient.
We apologize for the frustration you’ve experienced due to the lack of a dedicated support person and the need for additional training. Your feedback highlights critical areas where we can improve. We are currently working on expanding our support team to provide more personalized assistance and are developing comprehensive training resources.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Inexpensive but hare to use.
It has been a mostly negative experience for myself, my team, and many of my customers.
Avantages
The cost is the reason we are still with roller.
Inconvénients
You probably won't want to use my review. I find roller much more difficult to use that other software we have used.
The price point is the only reason we are still using roller. Because it is less expensive than other platforms we deal with the difficulties it presents. I think it is confusing for our customers. The reporting causes us much grief. We have not been able to find good customer support. I think the time difference makes it a little hard. People are nice once we get a hold of someone.
The new progressive checkout is causing us lots of stress. It just doesn't work with how we have been doing things. We still aren't sure how we will make it work and I think it will cost us some customers because it is hard on the check out side. We get so many calls from customers that we have to help through buying the tickets. I don't always feel sorry for my employees that are using it all the time. The feel frustrated a lot.
I'm sorry this is so negative. However, I own a business and I appreciate honest feedback from customers. I am letting you know this as if you changed a few things I think your system would be much better. I know that's easier said than done.
Réponse de ROLLER Software
Heather, thank you for taking the time to share your detailed feedback. We genuinely appreciate your honesty and understand the importance of listening to our customers to improve our services.
We're sorry to hear about the difficulties you've experienced with ROLLER. Your feedback is invaluable, and we'd like to address your concerns directly. Our Regional Support Lead will be in touch shortly, however if you don't manage to connect, please reach out to me directly (contact details shared privately).
We are committed to improve your experience moving forward.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
All in one product
Overall, very positive, it is always good to see Roller is trying to update itself and open to receive feedback
Avantages
One software which does our products, stock, gift cards. We were using multiple softwares in the past to do the same thing which they were not integrated as well.
Inconvénients
Some functionality is missing like moving sessions on POS, integration with Volare for karting purposes.
updates on corporate packages as it is more customized rather than the fixed schedule like parties.
Réponse de ROLLER Software
Reza, thank you so much for leaving your review. We're thrilled to hear you're benefiting from consolidating tools. We actually do have an integration Volare! More info can be found here: https://www.roller.software/partners/volare
And please be sure to submit or vote on features in our product roadmap for anything you feel is missing: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Roller Review
Avantages
Roller is a great system with a great team behind it. Their customer support is superb and the functionality within Roller works great!
Inconvénients
I wish there was a bit more customization available, but overall I like everything about Roller.
Réponse de ROLLER Software
Thanks so much for leaving your feedback Jen! Our team is thrilled to hear you've had a great experience with the product and with our support team - that just motivates us to continue to raise the bar!
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Honest Review
Overall, I really enjoy using the platform. It’s easy for my team to use the POS, the waiver kiosk does its job, and the venue manager and online checkouts are great.
Avantages
Visually, Roller is superior to our previous system. Both the POS and Venue Manager are simplified and easy to “sift through.”
Inconvénients
There are bugs that seem to pop up regularly. A schedule will suddenly be missing a ticket variation or a POS button suddenly disappears and then reappears before we can figure out why.
Réponse de ROLLER Software
Thanks for sharing your feedback Emily. We're thrilled to hear that you're finding the POS and Venue Manager easy to use compared to your previous system. I'm so sorry to hear you're having trouble with things disappearing in the system. Please give us a call if you're still experiencing the issue so we can help resolve it! https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs#h_01F1KAENXC0WVX33VWDD06VV98
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
The one and only
I Love to Work with ROLLER. Im really Happy all Problems could be solved in the past within a short period. The 24/7 Hotline is perfect for any critial bug
Avantages
A big Feature Range which can handle every venue Business.
The Support ist amazing i really Love the contact to the Support they do an amazing Job.
Inconvénients
For Germany venues is has much workarounds to Deal with its Not yet translated in the Backend.
I Hope for more Features that also Covers German vendors Like DATEV or better invocing
Réponse de ROLLER Software
Marvin, thank you for your glowing review! We love to hear that ROLLER is helping support your business and that you've had great experience with our support team. Please make sure to submit or vote on feature ideas in our product roadmap in the app so we know what's most important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
RIVERSPORT Review
Avantages
The ROLLER POS is an amazing simplified POS that is easy to train for new employees. Also, the customer support we receive from [sensitive content hidden] is like no other, she is very on top of things and always has quick response times when we email with questions.
Inconvénients
The reporting and forms aspect I would like to see updates in.
Réponse de ROLLER Software
Jake, your glowing review made our day! We're so grateful for your support and thrilled to hear about your positive experience with ROLLER. Please make sure to submit or vote on features in our product roadmap in the app so we know what's important to you!
https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Rolla @ a maze n things
Great simple to learn and too teach and very informative
Avantages
The ease for getting reports and figures
Inconvénients
The product category’s have to be set up as modifiers rather then catorgories
Réponse de ROLLER Software
Leah, thanks so much for taking the time to leave us a review. We love to hear you're finding ROLLER easy for reports and simple to teach others on!
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
A breeze to use- highly recommended
I use Roller every morning and nearly every evening to manage staff across several branches round the country.
Avantages
Great layout. Things are really easy to find and super easy to understand and therefore, teach other staff about.
Inconvénients
Sometimes account get sent to areas they aren’t allowed to access despite not trying to access them. This seems like a relatively simple bug.
Réponse de ROLLER Software
Thanks so much for sharing your feedback Jack. Our team is delighted to hear you're finding the software easy to use and train your staff on. Please be sure to reach out to our support team - available 24/7 - if you're still experiencing the access issue.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
So great!!
Quick and easy and efficient. User friendly.
Avantages
All the aspects of our business are now in one place. From birthday parties to general check in and also memberships.
Inconvénients
When you're in roller and checking people into a party, you can't put the names alphabetically. They only appear as you enter them in. There should be a way for us to select a setting so it puts them in alphabetical order.
Réponse de ROLLER Software
Josh, we really appreciate you taking the time to leave a review. And we're thrilled to hear ROLLER has helped you consolidate your tools. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback
- Secteur d'activité : Musées et institutions
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Flexible fields please.
Implementation and training happen to those in charge of purchasing roller and much of what we do on a daily basis we had to figure out on our own with trial and error. Currently my confidence that we are doing it most efficiently is low.
Avantages
pricepoint. We have a unique application and it doesn't always fit what we need, but niether does anyone. So if we have a product that doesn't exactly do what we need at least we can have a less expensive one.
Inconvénients
The fields on forms are not very smart. For example when entering a phone number you must enter it in one and only one way or the form is rejected.
Réponse de ROLLER Software
Greg, thanks for taking the time to leave your review. I'm sorry to hear you don't feel you're using the product as efficiently as possible. Please reach out to me directly so I can connect you with someone who can review your account.
- Secteur d'activité : 2128
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Catch Air Austin
Avantages
Helps us organize parties and schedule them and get the customers what they want easily
Inconvénients
Not being able to assign multiple people to orders
Réponse de ROLLER Software
Joslyn, thanks so much for taking the time to share your feedback. We love to hear that ROLLER helps you organize and schedule parties. Please be sure to submit or vote on features in our public roadmap in the app so we know what features are most important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
BWP front entrance
Great. But sometimes the end of day money doesn’t balance through roller even though manually it is correct
Avantages
Easy to click a product and price. It also tells you the change and you can take dual payments.
Inconvénients
It often freezes when it needs updating in the middle of the day
Réponse de ROLLER Software
Michelle, thanks so much for taking the time to leave a review. We're happy to hear you're finding ROLLER easy to use and take payments. Please be sure to reach out to our support team - available 24/7 - if you're still having issues with reporting.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Understanding the Industry
I have developed a really strong relationship with many of the team members at ROLLER from various departments and areas. This has allowed for a symbiotic relationship between our business and theirs resulting in a great partnership.
Avantages
ROLLER definitely do their research and take on feedback when it comes to platform developments. This is very obvious in their pipeline section where customers can not only vote on development work that is important to them but also suggest new items that if deemed appropriate will be reviewed and added to the pipeline.
Inconvénients
I do have to manage some unique workarounds to export ticket data to provide third party resellers with the ability to embed our ticket media into their ticket format.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Point of Sale
Avantages
Love that it is a cloud based system and VERY easy to use with 24 hour support. The transition from our previous POS was easy and the set up was done in partnership so we knew how it works. The system has gone through numerous updates/upgrades which as driven through customer feedback. There are help/support articles for everything you need and a team member available to support with a phone call or support ticket.
Inconvénients
Change .... as humans change is hard no matter how complex or simple it can be. Our team was reluctant to change as we were comfortable with our previous POS but overall we are glad we have transitioned.
The system is upgrading/getting new developments which means there is small changes periodically but overall they are always for the best.
- Secteur d'activité : Secteur maritime
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Fishing for new customers
I think the experience has been very good, it works, no shutdowns or crashes, we can sell our attractions and customer support is there for you when needed.
Avantages
I love roller as I can add our own graphics and text to advertise our products.
I love the ease of sending passes. the digitization is so easy and helpful.
Inconvénients
I think setting up some of the events and schedules is pretty complex....yet I am yet to see a system that has figured this out too, so complex but after some time you can work it out.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Planet Golf
Avantages
The ease of use of this product is a key feature for our business. Combined with the onboarding support from Roller which was excellent. I felt supported throughout this journey. To be honest we haven’t needed roller since this point as the system has worked flawlessly, but I know they are there if required
Inconvénients
None to report. The initial setup is a little pricey but long term worth it
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
A Step Forward
Fantastic onboarding and customer service. Very quick to respond (within a few hours usually) to an enquiry. They walk you through everything in the programme and there online resources and troubleshooting cover 90% of the follow up questions we had.
Avantages
Alignment of our POS and Online sales was the key driver, especially post Covid so we could manage attendance. We had a number of demonstrations and while some other products were more powerful, Roller offered the core elements and an intuitive system. They also offer a variety of solutions so you don't pay for what you don't need.
Inconvénients
Like any new system you have to learn the different aspects of the software. It can be confusing at the beginning as there are a number of things you have to set up before you begin loading products etc. Also once you begin to use it you start to realise there may have been a simpler way of doing something and it can be quite a process to go back and change all the different areas but this is an issue you will have with any system like Roller.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
All Visitor Attractions Need Roller
Avantages
Roller is easy to use, has loads of useful features and is very customisable to fit most requirements for visitor attractions. The integrations and API connectivity helps to link other systems.
Inconvénients
Costly add ons such as the mobile check in device. The app should work as well with any android device.
Alternatives envisagées
RezdyPourquoi passer à ROLLER
Ease of implementation and better functions
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Easy, Fast and efficient
Roller has allowed us to fully go online. With all parties and jump sessions going online boasting our income from customers who are now able to book their favourites any time!
Avantages
Roller allows easy modification to best suit your venue and business. From the moment of talking with CSR, we were sold on what the system could do. Our project manager, has been excellent in helping build the software to support our business. All issues have been resolved super fast, and with a direct line of communication from the start. The fully customizable customer checkouts is a massive PLUS!
Inconvénients
Whilst modifications are easier to do than a lot of other softwares, I do feel as though this came at a cost of how much modification you can do.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Best software on the market for entertainment facilities!
I'd give ROLLER a 10 out of 10. It's smooth, experience friendly and can be reconfigured in a matter of minutes if need be. Most of the support articles have helped me get through my struggles, the onboarding process was clear and concise, and our sales and onboarding team was professional and timely. Would definitely recommend.
Avantages
ROLLER software is very user friendly, simple to understand and train employees on, and allows a ton of customization for our branding and needs.
Inconvénients
I'm not a huge fan of the phone/email support offered. I would like to be able to pick up the phone and call someone to quickly resolve my issue, however, the only options are to leave a message for a call back or submit a support ticket. That being said, often times the website support articles and topics have come in very handy when applicable to my issue.