ROLLER

Avantages

Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).

Inconvénients

There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead.
The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.

Avantages

The main thing that sold Roller to me was the ability to sell multiple sessions and still have the sessions in the "break time" up for sale, this opened our available sessions and instantly made a difference to our capacity. The fact Roller is the POS, online booking and payment solution all rolled into one, where previously we used multiple different softwares to achieve. The money I saved in transactions from using Stripe off set the monthly cost of Roller which came with additional benefits.

Inconvénients

At present roller can't send the gender API to our timing software which means our categorised leaderboards don't work correctly without manually having to change every customers profile. "Please Fix!"

Avantages

The cost is the reason we are still with roller.

Inconvénients

You probably won't want to use my review. I find roller much more difficult to use that other software we have used.
The price point is the only reason we are still using roller. Because it is less expensive than other platforms we deal with the difficulties it presents. I think it is confusing for our customers. The reporting causes us much grief. We have not been able to find good customer support. I think the time difference makes it a little hard. People are nice once we get a hold of someone.
The new progressive checkout is causing us lots of stress. It just doesn't work with how we have been doing things. We still aren't sure how we will make it work and I think it will cost us some customers because it is hard on the check out side. We get so many calls from customers that we have to help through buying the tickets. I don't always feel sorry for my employees that are using it all the time. The feel frustrated a lot.
I'm sorry this is so negative. However, I own a business and I appreciate honest feedback from customers. I am letting you know this as if you changed a few things I think your system would be much better. I know that's easier said than done.

Avantages

Simple user interface for venues
Clear directions in help centre
Frequent addition of new features
Interface for venues not only end user

Inconvénients

Response times on some tickets have been lengthy
Unable to text/email tickets sold at POS to a customer phone for scanning at a later date. We had to use physical ticket stock to combat this
Fixed confirmation email template, inability to fully customise to a single event series or product
Very limited function in check in app

Alternatives envisagées 

Pourquoi choisir ROLLER 

Pourquoi passer à ROLLER

Avantages

The key reason I chose roller was how easy it was to use from a staffing point of view, if our internal customers could not use or it took too much time then this was not the right system for us. Roller offered us potential a one stop shop, I had hoped we would have the last few fixes needed done by now.

Inconvénients

Not having a dedicated person to help and get results on important challenges we face with Roller. 1 year in you also need to offer up training on reports etc, online zoom type training session.