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hellotax - Prix
hellotax n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de hellotax est disponible à partir de 39,00 €/mois.
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- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Une rêve devient une réalité
Avantages
Ils sont très disponibles
Et je conseille a nes frère africain c'est une révolution une opportunité
Inconvénients
Il répond immédiatement aux mails.
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- Secteur d'activité : E-learning
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
professional tax compliance across EU
Avantages
I am with hello tax for over 2 years now, if you are looking for a company to complex look after you tax liabilities across EU, they are definitely recommended. I you use additionally amazon platform, they have 100% integrated platform for automated data downloads, really useful. 5/5
Inconvénients
sometimes breaks down for few hours, but not more often then once per month
Réponse de Hellotax
Dear Grzegorz,
We're delighted to hear that you've had a positive experience with our tax compliance services across the EU, especially the integration with the Amazon platform. Your continued trust over the past two years is greatly valued.
We acknowledge the occasional system downtimes you mentioned and appreciate your understanding. We are actively working to minimize these instances to ensure uninterrupted service.
Your feedback is invaluable to us, and we look forward to serving your tax needs consistently in the future.
Best regards,
The hellotax team
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
I have been working with hellotax
Avantages
I have been working with hellotax for over 2 years. Whenever I have any issues, I always receive very quick responses and my problems are resolved in a short time. If you are looking for full integration with Amazon and compliance with European tax obligations, I definitely recommend them. I am very satisfied.
Inconvénients
Honestly, there are no negative aspects. I have been working with them for over 2 years. Whether it’s their systems or their employees, I have not experienced any problems.
Réponse de Hellotax
Dear Mehmet Ali,
Thank you so much for your glowing review! We are thrilled to hear that you have had such a positive experience with Hellotax over the past two years. Your satisfaction with our quick responses, problem resolution, and integration with Amazon and European tax compliance is incredibly encouraging.
We greatly appreciate your recommendation and your kind words about our systems and employees. It’s wonderful to know that you haven’t encountered any issues.
If you ever need further assistance or have any questions, please don’t hesitate to reach out. We are always here to help and support you.
Best regards,
The hellotax Team
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Horrible horrible experience
As described above, this is a terrible company that really needs to be put out of its misery for all the chaos and suffering they inflict on their users. As long as these users do not check up on them and understand that big mistakes are made they'll feel fine and happy. But sooner or later the situation will explode.
They are one of the cheapest in this line of business, but you get what you pay for. Bad advice, horrible service and no idea of what they are doing. I urge anyone considering going to these people to really stay away from them.
Avantages
The price was one of the lowest when I was comparing them to the other options and they offered fiscal representation. I needed that as a non-EU business, so my options were limited.
Inconvénients
- Letters from tax offices delivered after 6 months if at all. This leads to problems and fines escalating.
- Mistakes are made with settings. This company for example did not take into account that in order to charge VAT to the destination country, you first need to either breach the distance selling threshold to that country or you need to inform the local tax office that you will lift the thresholds. They never bothered to do that for any of their customers and just went ahead charging destination country VAT everywhere. This means A LOT of the tax returns they file have been incorrect since they started. They also quite bluntly refuse to correct them. As the customer it is YOUR problem and they really do not care about you.
- For most of the mistakes they make, they will try to charge you a fee of £200-250 or €200-250 (the amount and currency kind of change a lot). Fines that are sent by a tax office are on you, even if it was their mistake.
- When you make it clear to them that you are not going to pay anything anymore until they fix the problems they created, they will abandon you and ignore you.
- They do not generate invoices for transactions, which meant I had to use another company for those. In the mean time I guess Amazon is doing that.
- Many mistakes with zero-rated zones like the Canary Islands, where they happily charged Spanish VAT.
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Great tax agent for VAT fillings
The transition was smooth! Their software is also good.
Avantages
Communication is very important for me. So far it was great to have a very smooth communication line with hellotax.
Inconvénients
I have not encountered with any issues so far.
Réponse de Hellotax
Dear Arman,
Thank you for your kind feedback! We’re thrilled to hear that the transition from your previous tax agent was seamless and that you appreciated the smooth communication with our team. Clear and effective communication is something we prioritize, and it’s great to know it made a difference for you.
If you ever need further assistance, we’re always here to help. Thank you for choosing hellotax!
Warm regards,
The hellotax Team
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
A great platform for an Australian Company navigating VAT Compliance
Avantages
We are an Australian company navigating an expansion into Europe, and HelloTax have been extremely helpful in getting us set up. They always respond in a professional manner, with helpful advice relating to VAT and the VAT returns process.
Inconvénients
We are excited for our HelloTax profile and Amazon Vendor Central to be fully integrated moving forward.
Réponse de Hellotax
Dear Anna,
Thank you so much for your kind words! We’re delighted to have been part of your journey as your Australian company expands into Europe. It’s great to hear that you found our support helpful and professional in navigating VAT compliance and returns.
We’re equally excited about the upcoming integration of your hellotax profile with Amazon Vendor Central, and we’re committed to making the process seamless for you. If you have any questions or need assistance in the meantime, please don’t hesitate to reach out.
Thank you for choosing hellotax—we’re here to support your continued success!
Warm regards,
The hellotax Team
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Good service
Avantages
The best thing about Hellotax is its user-friendly platform, which automates and simplifies the complex process of VAT registration and management across different EU countries.
Inconvénients
The least favorable aspect of Hellotax is the occasional delays in customer support response times, which can be frustrating when dealing with time-sensitive tax issues.
Réponse de Hellotax
Dear Sandra,
Thank you for your great review! We’re glad to hear that you find our platform user-friendly and that it helps simplify VAT registration and management across different EU countries. Your feedback is invaluable, and we appreciate your honesty regarding the occasional delays in support response times. We're always striving to improve and ensure timely assistance, especially for time-sensitive matters.
If you ever need further support, we’re here to help!
Kindest regards,
The hellotax team
- Secteur d'activité : Articles de sport
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Top company to get you VAT compliance
We have just received our VAT number with the great help of Hellotax and we couldn't have done this without them. A lot of very communication and we were always kept in the loop of what was going on and also plenty of help with answering questions.
Avantages
Constant and timeliness of their communication
Inconvénients
No complaints here at all, everything was made easy.
Réponse de Hellotax
Dear Allan,
Thank you for your fantastic review! We’re thrilled to hear that our team was able to support you in obtaining your VAT number and that you found our communication timely and consistent. Keeping our clients informed and making the process easy is always our goal, so it’s wonderful to know we met your expectations.
If you ever have more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Thank you for choosing hellotax for your VAT compliance needs.
Warm regards,
The hellotax Team
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
NL VAT Registration
Worked with them for NL VAT registration, it was super fast. Will be working with them to get OSS registration and VAT returns. Special thanks to [sensitive content hidden] for their assistance!
Avantages
I thought it would take at least 3 months to complete VAT registration from the Netherlands. It was completed in a short time of 1 month.
Inconvénients
I haven't had any negative experiences so far. Everything is as it should be.
Réponse de Hellotax
Dear Çagdas,
Thank you for your fantastic feedback! We’re thrilled to hear that your NL VAT registration was completed much faster than expected. It’s wonderful to know that you’re planning to continue working with us for OSS registration and VAT returns.
Your kind words about our service mean a lot to us, and we’re committed to providing the same level of efficiency and support moving forward. If you ever have questions or need assistance, don’t hesitate to reach out—we’re always here to help!
Warm regards,
The hellotax Team
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Very helpful and professional
Our overall experience with Hellotax has been excellent. They provided close guidance throughout the VAT setup process and continue to offer valuable consultations whenever needed.
Avantages
What I liked most about Hellotax was their dedicated and responsive support. They were always available to answer our questions and guided us through each step with clarity and professionalism.
Inconvénients
There was nothing negative to mention; everything went smoothly.
Réponse de Hellotax
Dear Silvia,
Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience with hellotax and that our dedicated and responsive support made a positive impact. Guiding our clients with clarity and professionalism through each step is something we prioritize, and it’s great to know we met your expectations.
We’re delighted that everything went smoothly for you and that you continue to find value in our consultations. If you ever have more questions or need assistance, we’re always here to help.
Thank you for choosing hellotax!
Warm regards,
The hellotax Team
- Secteur d'activité : Textile
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Hellotax Experience
Avantages
Hellotax is truly a fantastic platform for managing our tax affairs! Working with them is fast and easy. Their customer service team is also very responsive and always ready to help.
Inconvénients
I wish there was a quick chat feature. It would be great for faster communication but they were quite prompt even with email, to be honest.
Réponse de Hellotax
Dear Gökçen,
Thank you for your fantastic review! We’re delighted to hear that you find hellotax to be a great platform for managing your tax affairs and that our customer service team has been responsive and helpful.
We appreciate your suggestion for a quick chat feature and will consider this for future improvements. It's great to know that our prompt email support has been satisfactory for you.
Your feedback is invaluable, and we look forward to continuing to provide you with excellent service.
Best regards,
the hellotax team
- Secteur d'activité : Textile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Complicated start but now satisfied
Over 20 of our customers are registered with Hellotax. In the beginning, we had very big problems, which were caused by miscommunication. We would have liked to get more information from Hellotax. But we should have asked more from us as well. After we openly and honestly communicated our dissatisfaction to Hellotax, they took it very seriously and made a lot of effort to help us. We also got another account manager who tries very hard and gets back to us in a timely manner. A few months ago we would not have recommended Hellotax to anyone, however we can do so again with a clear conscience. Of course there are always things that can be improved, but Hellotax is also open to all suggestions and takes criticism and improvements very much to heart.
Avantages
The software is very easy to use! Most of it you can teach yourself or learn in a short meeting with Hellotax.
Inconvénients
Some things could be less error-prone. Sometimes you get error messages. However, these are usually fixed quickly or you quickly get feedback on how to solve the problem.
Réponse de Hellotax
Hello,
Thank you for partnering with us and for taking the time to share your feedback! We appreciate it and we'll use it to improve our service.
Best regards,
hellotax
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
A reliable partner for Amazon seller
Avantages
They always communicate, and try to find a solution.
Inconvénients
There is always room for improvement, but I haven't found anything negative yet
Réponse de Hellotax
Dear Katarina,
Thank you for your kind words on Capterra about your experience with hellotax. We're delighted to know you find us a reliable partner for your business.
Your appreciation for our communication and solution-driven approach means a lot to us. We agree there's always room for improvement and welcome any suggestions you have to make our services even better.
Thank you for choosing hellotax, and we look forward to continuing to support your business's VAT compliance needs.
Best regards,
The hellotax team
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Excellent solution for VAT Filing
Avantages
Fully automated operation, excellent support whenever you need.
Inconvénients
I hope they will add IOSS services also.
Réponse de Hellotax
Dear Serkan,
Thank you for your excellent review on Capterra and for highlighting the benefits of our fully automated VAT filing solution. It's great to hear that our support team has been there for you whenever needed.
Your suggestion for adding IOSS services is well noted. We're always looking for ways to enhance our offerings and better serve our clients' needs, and your feedback is invaluable in this process.
We appreciate your trust in hellotax and look forward to delivering even more value to your retail business.
Warm regards,
The hellotax Team
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Keep up the good work!
Avantages
As an international company, we are extremely satisfied with the services provided by Hellotax. Everything happens extremely easily, quickly and without any complications. All employees are very responsive, explain and help with cases. We can safely say that their service is at a very high level compared to their competitors.
Inconvénients
There is no such thing since we only work together since few months.
Réponse de Hellotax
Dear Ilian,
Thank you so much for your glowing review! We are delighted to hear that you are extremely satisfied with the services provided by hellotax. It's wonderful to know that our team has been responsive and helpful, making the process easy and complication-free for your international company.
We truly appreciate your kind words and your high rating. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service.
Best regards,
the hellotax team
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
EORI Number
If it wasn't for the customer service team mainly Judeanne then the process would have been frustrating.
Avantages
The customer service was 100%, I cannot fault Judeanne. Her customer service skills were 5*. I was kept informed of all steps!
Inconvénients
The process took slightly longer than I expected.
Réponse de Hellotax
Dear Tony,
We're pleased to hear that you found our customer service, particularly from Judeanne, to be excellent. It's rewarding to know that her efforts made the process smoother for you.
We acknowledge that the process took longer than expected, and we appreciate your patience. Your feedback helps us improve, and we'll look into ways to expedite similar processes in the future.
Kindest regards,
The hellotax team
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Hello Tax - an integral part of my business.
I find Hello Tax very easy to work with , very professional and reactive to any queries, a much valued business partner!
Avantages
The knowledge that my VAT returns are filled correctly.
Inconvénients
The fact that they yell me how much tax I have to pay, no other complaints!
Réponse de Hellotax
Dear Michael,
We're really happy to hear that you find our VAT services helpful and easy to use. Thank you for calling us a valued business partner; we feel the same about working with you.
If you have any more questions or need further help, just let us know. We're here to assist you.
Best regards,
The hellotax team
- Secteur d'activité : Textile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Very good
It is very good experience, thanks a lot
Avantages
Customer service is very good thanks a lot
Inconvénients
Not being able to communicate directly with the customer representative by phone
Réponse de Hellotax
Dear Ismail,
Thank you for taking the time to share your experience and for your kind words about our customer service. We're thrilled to know that you've had a very good experience with us.
We also appreciate your feedback regarding direct phone communication. We understand the importance of easy and accessible communication, and we're continually working on improving our customer service channels to better meet your needs.
Thank you again for your review, and we look forward to continuing to provide you with excellent service.
Best regards,
The hellotax team
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Highly recommended!
Avantages
A very professional service, highly recommended!
Inconvénients
none, there is really nothing to complain about
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Great service
Avantages
Very happy with the service provided by [sensitive content hidden]. We all resolved a problem with the German tax registration and their communication and help was excellent.
Inconvénients
Would have liked more detailed help manuals and examples
Réponse de Hellotax
Dear Andreas,
We are pleased to hear that you are happy with our service and found our communication and help excellent, especially in resolving issues with German tax registration.
Your feedback about desiring more detailed help manuals and examples is noted and appreciated. We are continually striving to improve our services, and your input will certainly help us in that regard.
Best regards,
The hellotax team
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
hellotax for VAT
As a US company, we are not very well versed in how VAT is calcualted. hellotax handheld us throughout the process of applying for VAT and filed our VAT returns regularly. Any changes in tax regulations are notified to us immediately through the portal.
Avantages
The portal is extremely easy to use. Once you connect it to your Amazon Seller account, all data is automatically fed through. For selling channel that are not connected, you can upload a spreadsheet.
Inconvénients
Nothing really. It takes little time to learn the software and everything is quite self-explanatory.
Réponse de Hellotax
Dear Andrea,
We couldn't be happier about reading your kind words! It's great you enjoy the software functionality and appreciate our customer service. Looking forward to continue working with you for many years to come!
Best regards,
hellotax team
- Secteur d'activité : Électronique grand public
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Difficult start but later self running system
2016 we started with Amazon's own tax system. That was a total disaster. After that we switched to another provider, where things went just as badly. Nothing worked, communication was extremely poor. After two years full of problems, we switched to HelloTax. Due to the previous problems, the change was not easy and there were many problems, but this was due to the preparatory work of the other providers. After the change was made after almost half a year, everything slowly began to find a rhythm and became a self-running system
Avantages
Easy to use, intuitiv, very detailed, many options
Inconvénients
At the beginning we had some problems with our account. The mail communication were blocked. Our mails never got where they were supposed to go. It took a long time to fix the problem
Réponse de Hellotax
Thank you for being our client for years and for recommending us! We are happy and honored to be a part of your success story and we'll continue to work on offering VAT compliance services at the highest possible standards.
All the best,
hellotax team
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great Effort and Experience
Avantages
Really dedicated and experienced team. They are very fast.
Inconvénients
Nothing is bad about working with HelloTax.
Réponse de Hellotax
Dear Mustafa,
We're thrilled to hear you've had a great experience with our team and appreciate your compliment on our speed and expertise. Your satisfaction is of the utmost importance to us, and it's rewarding to know that we have met your expectations.
Thank you for taking the time to share your positive feedback.
Best regards,
The hellotax team
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Using 1.5years - Great service
In beginning, I was very worried about service and possible issues, but they have great customer service, the team is very supportive, and quickly reply to the question.
Very happy with the service so far.
Avantages
It is really easy to use, the system automatically counts how much VAT I need to pay to DE, FR, or another country. I was not expecting that it will be so easy.
Inconvénients
Well, price, from my point of view prices could be twice lower. and could be more possibilities to import 3rd parties systems
Réponse de Hellotax
Thank you very much for your kind words, we are happy to read you're satisfied with our service and we'll do our best to keep it up!
- Secteur d'activité : Développement et commerce international
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Serkan
Avantages
It is easy to use. Features are great to manage the process.
Inconvénients
The integration with your software can be easier.
Réponse de Hellotax
Hello,
Thank you for your kind words! We are currently working on making more integration available and improve further our clients' experience.
Best regards,
hellotax team