En savoir plus sur Smartlook

Smartlook est une solution d'analytics quantitative basée sur cloud et sur mobile qui aide les entreprises de toutes tailles avec le comportement et les idées des utilisateurs. Smartlook répond aux questions "quoi" et "pourquoi" qui se cachent derrière chaque action de l'utilisateur. Les fonctionnalités principales du logiciel comprennent les enregistrements des visiteurs, le suivi des événements, les entonnoirs et les heat maps. Smartlook offre la possibilité de relire des sessions vidéo pour identifier les clients, voir les erreurs JavaScript et partager les enregistrements au sein de l'équipe. Elle comprend également un module de parcours des visiteurs, qui aide les utilisateurs à intégrer des applications et la segmentation des enregistrements avec des filtres appropriés. Le suivi automatisé des événements permet aux entreprises de savoir comment les visiteurs effectuent certaines tâches et les entonnoirs de conversion fournissent des rapports sur les leads. Smartlook est principalement utilisée dans les secteurs suivants : agences numériques, agences de voyages, jeux vidéo, santé, éducation et médias. Smartlook fournit une assistance via documentation et e-mail. Elle s'intègre à de nombreuses plateformes et outils, notamment Google Analytics, Zendesk, Instapage, Intercom, Shopify, Gambio, Blogger, Magento et Google Tag Manager.
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Smartlook Logiciel - 1 - aperçu
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Smartlook - Prix

Smartlook est disponible en version gratuite et propose un essai gratuit. La version payante de Smartlook est disponible à partir de 55,00 $US/mois.

À partir de :
55,00 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Oui

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Smartlook - Avis

Note globale

4,7
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
4,5
Fonctionnalités
4,6
Simplicité
4,7
Support client
4,5
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Tous les avis sur Smartlook

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136 avis
Sagar
Sagar
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4,0
Publié le 08/03/2021

First tool to use if you're creating a mobile app

Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.

Avantages

Ability to view each session and understand UX issues without having to wait for user feedback

Inconvénients

Inability to create custom tags for users for easier identification in case where we want to view the recordings anonymously.

Alternatives envisagées 

Hotjar et UXCam

Pourquoi passer à Smartlook

Better focus on Mobile apps with good pricing
Tarnika
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

4,0
Publié le 14/11/2024

A tool you didnt know you needed

great, couldnt expect more. grat integrations available as well

Avantages

easeof use, amazing UI, very cost efficient tool

Inconvénients

the dasboard metrics are not entirely customizable

Alternatives envisagées 

Hotjar et Pendo

Pourquoi choisir Smartlook 

gdpr compliance issue and data centre migration

Pourquoi passer à Smartlook

cheaper and better integrations with our current stack
Faheem
Faheem
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
3
Support client
1

2,0
Publié le 18/05/2018

Encountered issues often

Found some issues in our application that our visitors were facing.

Avantages

The idea is good to view your customer actions in a live way. The platform is easy to deploy without changing your code.

Inconvénients

Will pay more than you get. Data will disappear any day, Application filters don't work. Check alternatives as well.

Réponse de Cisco

Hi Faheem,

thank you for your review!
Lukas

CMO at Smartlook

Répondu le 05/01/2021
Atour
  • Secteur d'activité : Recherche
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 02/11/2022

I was able to update my website without requesting criticism, which saved me a lot of time.

I watch a few records at random and can tell what the user wants from our website.

Avantages

The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me.

Inconvénients

I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them.

Alternatives envisagées 

Hotjar

Pourquoi choisir Smartlook 

By tracking mouse movements and clicks, it made navigating the website simpler.
Utilisateur vérifié
  • Secteur d'activité : Emballage et conteneurs
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 11/06/2022

Good option to analyse your customer behavior

We used this tool for 2 years, it was very useful for use to record our customers interactions.

Avantages

-Heatmaps.
- Bugs tracker.
- Funnel optimization

Inconvénients

- The price is higher compared with similar tools

Ray
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 02/01/2022

Excellent for improving the user experience.

Avantages

The features it provides, particularly when beginning off as a free customer. The user interface is straightforward, with automatic recording of critical events that may be used to create a pipeline, a fast advance option, and emphasized portions that can be reviewed, among other features.

Inconvénients

We do not use the Heatmap capability, and therefore feel it may be improved. We use a different service for it.

Chryso
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 13/11/2020

Great for UX optimisation

We are generally loving so far the functionalities it offers to our team to be able to understand the digital behaviour of our users with our beta tool

Avantages

The functionalities it offers, especially when starting as a freemium user. The UX is simple, automatically tracking important events that can be used to set up a funnel, the fast forward option and the highlighted elements you can review, etc.

Inconvénients

We are not using the Heatmap functionality, and we believe there can be an improvement on that feature. We are using a separate provider for that.

Alternatives envisagées 

Hotjar

Pourquoi passer à Smartlook

It had better options as a freemium user and also better UX for the video tracking element

Réponse de Cisco

Thank you for your feedback and nice words! I will share it with our development team. - Tomas

Répondu le 19/11/2020
Prokop
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
5
Simplicité
5
Support client
0

3,0
Publié le 11/05/2021

DX Heroes review

Smartlook has a clean UI and it's easy to set up. I wouldn't say I like the blocking page after the trial ended because I wanted to show SmartLook to my colleague first before we decide if it has enough value for our business.

Avantages

It's better than HotJar and I want to support Czech startups instead of foreign startups. :) The UI is much better than in HotJar.

Inconvénients

I am still not sure if the first plan has suitable value for the money. I really appreciate the extended trial period.

Alternatives envisagées 

Hotjar, HubSpot Marketing Hub et Intercom

Pourquoi choisir Smartlook 

Support Czech startup; better UI

Logiciel antérieur 

Hotjar, HubSpot Marketing Hub et Intercom

Pourquoi passer à Smartlook

Czech company, friendly UI/UX and good value for the product (but not yet for us).
Cynthia
Cynthia
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 14/04/2019

Smartlooked for awhile now

Smartlook has given time management a new definition. It allows us to save tremendous time and work more efficiently.

Avantages

So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options and features and troubleshoot errors by literally putting our eyes on it. It works by having the customer provide a code given on the website and this code allows access to their screen through Smartlook. Agents and customers alike have come to rely heavily on Smartlook to help get the support they need and get it in a timely manner. It makes a world of difference when you can see the screen, identify the issue and solve it all at once rather than take precious minutes and hours trying to describe what is going on and another hour trying to describe how to fix it.

Inconvénients

The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website.

Réponse de Cisco

Thanks for your review!
This review is not related to Smartlook but more to Turbotax.
Please change this,
Lukas

Répondu le 26/04/2019
Melih
Melih
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 13/01/2022

I hope our competitors won't discover this tool before we take the advantage!

We decreased our churn rates by 20% in tutorial sequence. I believe this product can increase many of the mobile game's retention by 5% to 10% easily. I am writing this comment because developers are friendly, and they deserve success. However, I still hope my competitors don't discover this tool.

Avantages

We love all the data and funnels but when it comes to looking at what players are doing in the game is something different. We can now watch what players are doing. This is magical! With Smartlook we can now learn what they like how they interact with the game, and we can design the game accordingly.

Inconvénients

I think the monetization of the product is still premature however price is still great for this quality product. I believe if the product encourages companies to use it for every app & game they have, this product can increase it's revenue more than limiting funnel and events. Smartlook is a secret weapon for any mobile game studio, and if this product wants to tap into that market, its monetization needs to be adjusted. I hope our competitors will not discover this product before we take full advantage!

Kapil
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5,0
Publié le 27/02/2023

The best User Experience Tracking Software

it helps in understanding website user behavior, tracking the analytics and supporting in Improving the content on the website.

Avantages

The Integration is super easy, we can get new information about user behavior every time when we check the tool, it is a good software to analyze, improve and implement the content and services on a Platform (web or app)

Inconvénients

not much, it is good and keep on updating

Alternatives envisagées 

Lucky Orange

Pourquoi passer à Smartlook

It is's Better UI and fuctionality.
Kajetan
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 09/09/2021

Smartlook user

Avantages

I appreciate the simplicity and ease of working with the tool. It is very easy to teach even a potential client how to use the smarlook in the future and learn from it

Inconvénients

I miss setting a session limit for a given project and events for incorrect input filling.

Moh
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 07/02/2022

Best For Website Tracking

Overall I am good to use smart look I am rating is 9 out of 10 on capterra.

Avantages

Smartlook help me to increase my website traffic by around 15-20% each month. Why? It is a very good tool to find and view real-time visitors what they are doing on your website and where they are dropping off so that you can fix the point.
Also, smart look is very efficient to create a funnel and segregate traffic by the type of device, country,etc

Inconvénients

There is one problem I have faced while using smart look, sometimes i see for real-time visitors it shows a little late like around 5min late.

James
James
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 04/09/2017

Flat out love SmartLook

CRO that improved ROI by a minimum of 36%

Avantages

Quick and easy setup. Get to know what you're customers are doing on your website. Track IP/location of site visitors. Tech info i.e. desktop vs mobile.

Inconvénients

There's a minimum API support online. Would like to see better API documentation and flexibility. Also integration with other platforms such as MAS and CRMs. Would love to integrate SmartLook with Marketo, Salesforce, HubSpot, InfusionSoft and the likes.

Réponse de Cisco

Hi James,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Répondu le 05/09/2017
Michael
Michael
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
5

5,0
Publié le 03/09/2018

Great tool for viewing visitor actions

The main goal is to improve the conversion rate. Easy to set up and use. Learning curve on understanding the data. Think it will be a great tool.

Avantages

The recordings are a great way to see how a visitor interacts with your site. You can view new or returning visitors. Shows referral source, path through site, device used and even browser. Also location.

Inconvénients

Trying to parse and understand all the data is a bit challenging. Would be nice if there was some kind of automated summaries. Lot of data to digest and interpret.

Réponse de Cisco

Hi Michael,

We are actively working on some automation ;-)

Thank you very much for your nice review.

Lukas
CMO at Smartlook

Répondu le 04/09/2018
Azad
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 26/07/2018

Really really easy to use and perfect to know how visitors use our store.

Watching how i can make my site better for my visitors

Avantages

That it has a free version of the product. I wouldnt have tried it if it was paid at first. I was one of the first to try this product when it launched.

Inconvénients

That the play button is 0.5x speed. Also that alot of the elements on my site not loading on the recorder. I have cleared cache multiple times and made my friends go on my site, and they always load every file, but for some reason it wont load in the recorder. Most of the time its the image thats not loaded but other images are.

Réponse de Cisco

Hi Azad,

thank you for your review!
Lukas

CMO at Smartlook

Répondu le 05/01/2021
Madalin
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
5
Support client
5

5,0
Publié le 29/08/2017

I am freelance developer. I am using Smartlook to follow the projects for which I am bidding.

Reliable clients and cost-effective projects.
I am freelance developer. I am using Smartlook to follow the projects for which I am bidding.
It is very simple to guess what the customer is looking at and how adapted is the interface to customer requirements and experience. This way I get to focus on important projects and push the right price.

Avantages

It is very simple to guess what the customer is looking at and how adapted is the interface to customer requirements and experience. This way I get to focus on important projects and push the right price.

Inconvénients

I often use canvas and iframes. I know it's a security rule but I need a minimum information about that content.

Réponse de Cisco

Hi Madalin,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Répondu le 30/08/2017
Freedom
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 26/08/2019

ABSOLUTELY PHENOMENAL

We are solving IT issues, abandoned carts, seeing heat maps. Smartlook should be a piece of software that every company has.

Avantages

I absolutely love smart look not only for the amount of features that it packs into it but how good those features are, we generally use it for spotting technical issues or seeing the heat maps but its also allowed us to see the main points at which people abandon carts and although we can see that through GA, Smartlook allows us to see what they are looking at when the do it which helps us to narrow down why they left. All of the other features are phenomenal and I just cant fault the support and everything to do with them 😊

Inconvénients

I had no issues with Smartlook at all 😊

Réponse de Cisco

Hi Doran,

thank you for your review!
Lukas

CMO at Smartlook

Répondu le 28/08/2019
Utilisateur vérifié
  • Secteur d'activité : Vente au détail
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 04/05/2018

This is what SaaS should always be like

Avantages

A fantastic free tier with tonnes of features is available through smartlook. For small companies this is a godsend

Inconvénients

Honestly nothing to dislike here except maybe the logo is a but rubbish? In terms of functionality it's amazing

Réponse de Cisco

Hi,
thank you for your Review!
I will think about your your cons(Logo).

Lukas
CMO at Smartlook

Répondu le 07/05/2018
Andrea
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 25/11/2019

Great Tracking

Still improving our setup, anyway i think it's really awesome for b2c and ecommerce with main cms

Avantages

- really easy to deploy
- recording let you understand a lot from customers
- Heatmaps are really powerful to get info at a glance

Inconvénients

- It doesn't always work well with custom websites, for example on event tracking, something isn't right with my numbers.
- Price is affordable but it could be better. Otherwise they could somehow let you download historic data.

Réponse de Cisco

Hi Andrea,
thank you for your review.
If something seems not right with event tracking, please reach out to our support. They are more then happy to help!
We are working on more export features.
Stay tuned :-)
Lukas
CMO at Smartlook

Répondu le 26/11/2019
Jorge
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
4

4,0
Publié le 21/08/2017

A tool with good results.

Avantages

Easy to use tool, free plan with good storage capacity, good functionality, advanced search, heatmaps.

Inconvénients

Lately the tool has not recorded several sessions. Now blocks checkout page on free version. That's it.

Réponse de Cisco

Hi Jorge,

thank you very much for your review.

Lukas Mehnert
CMO at Smartlook

Répondu le 22/08/2017
Daniel
  • Secteur d'activité : Électronique grand public
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 25/07/2017

I Love GetSmartLook

nice

Avantages

What I like best is the possibility that I have to be able to follow each step that the customer gives in our e-commerce and quickly identify and correct any mistakes we may have on our site.

Inconvénients

Unfortunately they have a very limited free version and sometimes when I really need the software it is already full and I have to clean and wait to fill it again to be able to analyze.

Réponse de Cisco

Hi Daniel,

thank you very much for your review.

Lukas Mehnert
CMO at Smartlook

Répondu le 26/07/2017
Utilisateur vérifié
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
4

5,0
Publié le 10/01/2019

I recommend Smartlook

Avantages

- records the behavior of users on the site;
- make heatmaps;
- free

Inconvénients

I dont see any disadvantages in this program.

Réponse de Cisco

Thank you for your review!

Lukas M.
CMO at Smartlook

Répondu le 11/01/2019
Lukas
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 29/06/2017

It's simple & easy to use!

I can see my website through the customer's eyes which it's really useful for revealing of mistakes and find what to improve!

Avantages

Like a web designer I was looking for this simple, but useful tool for a years! Makes it easy for you to understand your website visitor's behavior for FREE. Their new Heatmaps are also very simple and easy to use, even for mobile devices and tablets.

Inconvénients

There is a lot of recordings on my website, so it would be nice to have some of them recommended by system.

Réponse de Cisco

Hi Lukas,

thank you very much for your review.

Lukas Mehnert
CMO at Smartlook

Répondu le 30/06/2017
Lucia
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 25/07/2017

Excellent for making decisions about site functionality.

Avantages

I follow the step-by-step navigation and the preference of the products by potential customers, so I can make decisions about the site.

Inconvénients

Because I'm in the free plan, I can not see the completion of my site users, so I lose performance on the site.

Réponse de Cisco

Hi Lucia,

thank you very much for your review.

Lukas Mehnert
CMO at Smartlook

Répondu le 26/07/2017

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