En savoir plus sur Smartlook










Smartlook - Prix
Smartlook est disponible en version gratuite et propose un essai gratuit. La version payante de Smartlook est disponible à partir de 55,00 $US/mois.
Produits similaires à Smartlook
Smartlook - Avis
Évaluation des fonctionnalités
Tous les avis sur Smartlook

- Secteur d'activité : Psychologie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
First tool to use if you're creating a mobile app
Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.
Avantages
Ability to view each session and understand UX issues without having to wait for user feedback
Inconvénients
Inability to create custom tags for users for easier identification in case where we want to view the recordings anonymously.
Pourquoi passer à Smartlook
Better focus on Mobile apps with good pricing- Secteur d'activité : Automobile
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
A tool you didnt know you needed
great, couldnt expect more. grat integrations available as well
Avantages
easeof use, amazing UI, very cost efficient tool
Inconvénients
the dasboard metrics are not entirely customizable
Pourquoi choisir Smartlook
gdpr compliance issue and data centre migrationPourquoi passer à Smartlook
cheaper and better integrations with our current stack
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Encountered issues often
Found some issues in our application that our visitors were facing.
Avantages
The idea is good to view your customer actions in a live way. The platform is easy to deploy without changing your code.
Inconvénients
Will pay more than you get. Data will disappear any day, Application filters don't work. Check alternatives as well.
Réponse de Cisco
Hi Faheem,
thank you for your review!
Lukas
CMO at Smartlook
- Secteur d'activité : Recherche
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
I was able to update my website without requesting criticism, which saved me a lot of time.
I watch a few records at random and can tell what the user wants from our website.
Avantages
The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me.
Inconvénients
I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them.
Alternatives envisagées
HotjarPourquoi choisir Smartlook
By tracking mouse movements and clicks, it made navigating the website simpler.- Secteur d'activité : Emballage et conteneurs
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Good option to analyse your customer behavior
We used this tool for 2 years, it was very useful for use to record our customers interactions.
Avantages
-Heatmaps.
- Bugs tracker.
- Funnel optimization
Inconvénients
- The price is higher compared with similar tools
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Excellent for improving the user experience.
Avantages
The features it provides, particularly when beginning off as a free customer. The user interface is straightforward, with automatic recording of critical events that may be used to create a pipeline, a fast advance option, and emphasized portions that can be reviewed, among other features.
Inconvénients
We do not use the Heatmap capability, and therefore feel it may be improved. We use a different service for it.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great for UX optimisation
We are generally loving so far the functionalities it offers to our team to be able to understand the digital behaviour of our users with our beta tool
Avantages
The functionalities it offers, especially when starting as a freemium user. The UX is simple, automatically tracking important events that can be used to set up a funnel, the fast forward option and the highlighted elements you can review, etc.
Inconvénients
We are not using the Heatmap functionality, and we believe there can be an improvement on that feature. We are using a separate provider for that.
Alternatives envisagées
HotjarPourquoi passer à Smartlook
It had better options as a freemium user and also better UX for the video tracking elementRéponse de Cisco
Thank you for your feedback and nice words! I will share it with our development team. - Tomas
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
DX Heroes review
Smartlook has a clean UI and it's easy to set up. I wouldn't say I like the blocking page after the trial ended because I wanted to show SmartLook to my colleague first before we decide if it has enough value for our business.
Avantages
It's better than HotJar and I want to support Czech startups instead of foreign startups. :) The UI is much better than in HotJar.
Inconvénients
I am still not sure if the first plan has suitable value for the money. I really appreciate the extended trial period.
Pourquoi choisir Smartlook
Support Czech startup; better UIPourquoi passer à Smartlook
Czech company, friendly UI/UX and good value for the product (but not yet for us).
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Smartlooked for awhile now
Smartlook has given time management a new definition. It allows us to save tremendous time and work more efficiently.
Avantages
So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options and features and troubleshoot errors by literally putting our eyes on it. It works by having the customer provide a code given on the website and this code allows access to their screen through Smartlook. Agents and customers alike have come to rely heavily on Smartlook to help get the support they need and get it in a timely manner. It makes a world of difference when you can see the screen, identify the issue and solve it all at once rather than take precious minutes and hours trying to describe what is going on and another hour trying to describe how to fix it.
Inconvénients
The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website.
Réponse de Cisco
Thanks for your review!
This review is not related to Smartlook but more to Turbotax.
Please change this,
Lukas

- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
I hope our competitors won't discover this tool before we take the advantage!
We decreased our churn rates by 20% in tutorial sequence. I believe this product can increase many of the mobile game's retention by 5% to 10% easily. I am writing this comment because developers are friendly, and they deserve success. However, I still hope my competitors don't discover this tool.
Avantages
We love all the data and funnels but when it comes to looking at what players are doing in the game is something different. We can now watch what players are doing. This is magical! With Smartlook we can now learn what they like how they interact with the game, and we can design the game accordingly.
Inconvénients
I think the monetization of the product is still premature however price is still great for this quality product. I believe if the product encourages companies to use it for every app & game they have, this product can increase it's revenue more than limiting funnel and events. Smartlook is a secret weapon for any mobile game studio, and if this product wants to tap into that market, its monetization needs to be adjusted. I hope our competitors will not discover this product before we take full advantage!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
The best User Experience Tracking Software
it helps in understanding website user behavior, tracking the analytics and supporting in Improving the content on the website.
Avantages
The Integration is super easy, we can get new information about user behavior every time when we check the tool, it is a good software to analyze, improve and implement the content and services on a Platform (web or app)
Inconvénients
not much, it is good and keep on updating
Alternatives envisagées
Lucky OrangePourquoi passer à Smartlook
It is's Better UI and fuctionality.- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Smartlook user
Avantages
I appreciate the simplicity and ease of working with the tool. It is very easy to teach even a potential client how to use the smarlook in the future and learn from it
Inconvénients
I miss setting a session limit for a given project and events for incorrect input filling.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Best For Website Tracking
Overall I am good to use smart look I am rating is 9 out of 10 on capterra.
Avantages
Smartlook help me to increase my website traffic by around 15-20% each month. Why? It is a very good tool to find and view real-time visitors what they are doing on your website and where they are dropping off so that you can fix the point.
Also, smart look is very efficient to create a funnel and segregate traffic by the type of device, country,etc
Inconvénients
There is one problem I have faced while using smart look, sometimes i see for real-time visitors it shows a little late like around 5min late.

- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Flat out love SmartLook
CRO that improved ROI by a minimum of 36%
Avantages
Quick and easy setup. Get to know what you're customers are doing on your website. Track IP/location of site visitors. Tech info i.e. desktop vs mobile.
Inconvénients
There's a minimum API support online. Would like to see better API documentation and flexibility. Also integration with other platforms such as MAS and CRMs. Would love to integrate SmartLook with Marketo, Salesforce, HubSpot, InfusionSoft and the likes.
Réponse de Cisco
Hi James,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great tool for viewing visitor actions
The main goal is to improve the conversion rate. Easy to set up and use. Learning curve on understanding the data. Think it will be a great tool.
Avantages
The recordings are a great way to see how a visitor interacts with your site. You can view new or returning visitors. Shows referral source, path through site, device used and even browser. Also location.
Inconvénients
Trying to parse and understand all the data is a bit challenging. Would be nice if there was some kind of automated summaries. Lot of data to digest and interpret.
Réponse de Cisco
Hi Michael,
We are actively working on some automation ;-)
Thank you very much for your nice review.
Lukas
CMO at Smartlook
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Really really easy to use and perfect to know how visitors use our store.
Watching how i can make my site better for my visitors
Avantages
That it has a free version of the product. I wouldnt have tried it if it was paid at first. I was one of the first to try this product when it launched.
Inconvénients
That the play button is 0.5x speed. Also that alot of the elements on my site not loading on the recorder. I have cleared cache multiple times and made my friends go on my site, and they always load every file, but for some reason it wont load in the recorder. Most of the time its the image thats not loaded but other images are.
Réponse de Cisco
Hi Azad,
thank you for your review!
Lukas
CMO at Smartlook
- Secteur d'activité : E-learning
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
I am freelance developer. I am using Smartlook to follow the projects for which I am bidding.
Reliable clients and cost-effective projects.
I am freelance developer. I am using Smartlook to follow the projects for which I am bidding.
It is very simple to guess what the customer is looking at and how adapted is the interface to customer requirements and experience. This way I get to focus on important projects and push the right price.
Avantages
It is very simple to guess what the customer is looking at and how adapted is the interface to customer requirements and experience. This way I get to focus on important projects and push the right price.
Inconvénients
I often use canvas and iframes. I know it's a security rule but I need a minimum information about that content.
Réponse de Cisco
Hi Madalin,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
ABSOLUTELY PHENOMENAL
We are solving IT issues, abandoned carts, seeing heat maps. Smartlook should be a piece of software that every company has.
Avantages
I absolutely love smart look not only for the amount of features that it packs into it but how good those features are, we generally use it for spotting technical issues or seeing the heat maps but its also allowed us to see the main points at which people abandon carts and although we can see that through GA, Smartlook allows us to see what they are looking at when the do it which helps us to narrow down why they left. All of the other features are phenomenal and I just cant fault the support and everything to do with them 😊
Inconvénients
I had no issues with Smartlook at all 😊
Réponse de Cisco
Hi Doran,
thank you for your review!
Lukas
CMO at Smartlook
- Secteur d'activité : Vente au détail
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
This is what SaaS should always be like
Avantages
A fantastic free tier with tonnes of features is available through smartlook. For small companies this is a godsend
Inconvénients
Honestly nothing to dislike here except maybe the logo is a but rubbish? In terms of functionality it's amazing
Réponse de Cisco
Hi,
thank you for your Review!
I will think about your your cons(Logo).
Lukas
CMO at Smartlook
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Great Tracking
Still improving our setup, anyway i think it's really awesome for b2c and ecommerce with main cms
Avantages
- really easy to deploy
- recording let you understand a lot from customers
- Heatmaps are really powerful to get info at a glance
Inconvénients
- It doesn't always work well with custom websites, for example on event tracking, something isn't right with my numbers.
- Price is affordable but it could be better. Otherwise they could somehow let you download historic data.
Réponse de Cisco
Hi Andrea,
thank you for your review.
If something seems not right with event tracking, please reach out to our support. They are more then happy to help!
We are working on more export features.
Stay tuned :-)
Lukas
CMO at Smartlook
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
A tool with good results.
Avantages
Easy to use tool, free plan with good storage capacity, good functionality, advanced search, heatmaps.
Inconvénients
Lately the tool has not recorded several sessions. Now blocks checkout page on free version. That's it.
Réponse de Cisco
Hi Jorge,
thank you very much for your review.
Lukas Mehnert
CMO at Smartlook
- Secteur d'activité : Électronique grand public
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
I Love GetSmartLook
nice
Avantages
What I like best is the possibility that I have to be able to follow each step that the customer gives in our e-commerce and quickly identify and correct any mistakes we may have on our site.
Inconvénients
Unfortunately they have a very limited free version and sometimes when I really need the software it is already full and I have to clean and wait to fill it again to be able to analyze.
Réponse de Cisco
Hi Daniel,
thank you very much for your review.
Lukas Mehnert
CMO at Smartlook
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
I recommend Smartlook
Avantages
- records the behavior of users on the site;
- make heatmaps;
- free
Inconvénients
I dont see any disadvantages in this program.
Réponse de Cisco
Thank you for your review!
Lukas M.
CMO at Smartlook
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
It's simple & easy to use!
I can see my website through the customer's eyes which it's really useful for revealing of mistakes and find what to improve!
Avantages
Like a web designer I was looking for this simple, but useful tool for a years! Makes it easy for you to understand your website visitor's behavior for FREE. Their new Heatmaps are also very simple and easy to use, even for mobile devices and tablets.
Inconvénients
There is a lot of recordings on my website, so it would be nice to have some of them recommended by system.
Réponse de Cisco
Hi Lukas,
thank you very much for your review.
Lukas Mehnert
CMO at Smartlook
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Excellent for making decisions about site functionality.
Avantages
I follow the step-by-step navigation and the preference of the products by potential customers, so I can make decisions about the site.
Inconvénients
Because I'm in the free plan, I can not see the completion of my site users, so I lose performance on the site.
Réponse de Cisco
Hi Lucia,
thank you very much for your review.
Lukas Mehnert
CMO at Smartlook