En savoir plus sur Bandwidth

Bandwidth est une plateforme de communication moderne qui vous donne accès aux services vocaux, de messagerie et aux service d'urgence depuis le cloud. Elle vous offre la puissance et la fiabilité d'un réseau vocal tout-en-un national associé à une plateforme d'API de niveau entreprise. La solution insuffle la puissance des logiciels dans le domaine des télécommunications, aidant certaines des plus grandes marques du monde à bouleverser les industries, à créer des produits nouveaux et passionnants et à faire évoluer la façon dont les gens et les entreprises communiquent. En collaboration avec ses clients, elle permet de générer une forte valeur ajoutée, de remettre en question le statu quo et d'aider les gens à interagir avec la technologie et entre eux, souvent d'une manière qu'ils n'auraient jamais imaginée possible.
Bandwidth Logiciel - 1
Bandwidth Logiciel - 2
Bandwidth Logiciel - 3
Bandwidth Logiciel - 1 - aperçu
Bandwidth Logiciel - 2 - aperçu
Bandwidth Logiciel - 3 - aperçu

Bandwidth - Prix

Bandwidth est disponible en version gratuite et propose un essai gratuit. La version payante de Bandwidth est disponible à partir de 0,35 $US/unique.

À partir de :
0,35 $US/unique
Version gratuite :
Oui
Version d'essai gratuite :
Oui

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Bandwidth - Avis

Note globale

4,6
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
4,5
Fonctionnalités
4,4
Simplicité
4,6
Support client
4,7
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Tous les avis sur Bandwidth

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129 avis
Brianda
Brianda
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 22/06/2018

My Preferred Carrier

I save a lot of time when I use the Bandwidth portal versus other carriers portals that I use. I would say on average to order a new number through Bandwidth versus other portals, it takes me half as much time. For submitting ports, I save even more time than that.

Avantages

User-friendly which makes it time efficient and the Bandwidth team is wonderful to work with. The majority of our companies numbers are ported/ordered through Bandwidth because we have found this to be the best and easiest carrier to use.

Inconvénients

The port tool will not tell you the carrier of a number if it is not portable. It also will not tell you the carrier of toll-free numbers or if they are on different RespOrgs before you submit them.

Dave
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 13/06/2022

Bandwidth.com Comes Highly Recommended

Very satisfied with their service and responsiveness to any technical issue that arrises.

Avantages

Its web based and makes self-management a breeze.

Inconvénients

Having to create manual tickets for certain things like adding a trusted IP, but I understand its for security and allows their service to not be abused.

Russell
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
4
Simplicité
3
Support client
1

2,0
Publié le 14/11/2024

Once great, not anymore.

Years ago they were great to work with, easy access to support by phone or email, helpful account reps that stayed on top of things and stayed in touch, competitive pricing, and innovative features. They have changes in the last 3 years and more so in the last year. Account reps are useless and elusive, some departments you simply can't work with directly or call, support is strictly by premade ticket with tons of required drop down options that often can't be crafted to have any relevance to your inquiry, and slow response on any inquiry. Apparently you can pay more now for the ability to call support, no grandfathering in for clients that have been with them a decade plus, and wasn't made aware of this by anyone other than the painful experience of many failed attempts of reaching support. The path they haphazardly forged providing 10DLC functionality and set moving target dates on blocking traffic was a nightmare, they didn't have it together on this, left hand didn't know what the right hand was doing and forget about the customer being in the know. It's a shame, they had a good thing going customer service wise.

Avantages

Port triggering, SMS integration, fairly reliable.

Inconvénients

Different dashboards and logins for support, account management, hidden add-ons for 10DLC mandates not made available automatically, 911 dashboard, support dashboard.

Ruben
Ruben
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
4

4,0
Publié le 12/07/2022

Efficient communication at low rates.

Bandwidth offers us a very efficient service with competitive rates, which is very important in a multi-office company like ours.
It helps to maintain stable and prolonged conversations without interference and outages.

Avantages

I like it because whenever I need to talk to colleagues in other cities I only have to request a number and I get it instantly.
I have been able to assign numbers to employees who work together with me and we have been able to develop a very efficient collaborative work.

Inconvénients

There is nothing I dislike about this platform.

Marty
Marty
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 05/06/2018

Bandwidth customer support far exceeds their peers. They finish most requests in just a few...

Worry free call routing.

Avantages

Ease of use stands out first. As a daily user I count on Bandwidth to point thousands of phone numbers to my customers correctly and route tens of thousands of calls daily. We use 5 SIP providers in our business and I choose Bandwidth as the primary carrier over all the others every time hands down.

Inconvénients

There is nothing I don't like about Bandwidth. They have all the tools on their site I need to do my job efficiently.

Zubair
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
1
Simplicité
1
Support client
1

1,0
Publié le 16/11/2023

A Disastrous Experience with Bandwidth

Avantages

At the moment none, maybe that will change in the future.

Inconvénients

Profound disappointment and frustration with Bandwidth's A2P SMS Program and Account Managers, which has been nothing short of a nightmare. In August 2022, we were excitedly enrolled in their A2P program, expecting a tailored service that would cater specifically to our needs. However, to this day we are being asked to fill out form after form, re-register. We have yet to send a single message in over a year since apparently being onboard into A2P SMS product.

Firstly, the lack of clarity and direction from Bandwidth is appalling. Despite our explicit request for a rollout in just one country, Bandwidth presented us with a plan for a global rollout in 120 countries. This not only demonstrates a lack of attention to our specific needs but also reflects poor communication and understanding on their part.

// Hidden Transaction Fees
The financial aspect of our experience has been equally frustrating. We recently discovered, much to our dismay, that we have been charged an additional 3% for having a card on file - a fact that was never communicated to us with a dedicated account manager, a single email nor listed on any of our invoices. This lack of transparency and proactiveness in billing practices is unacceptable and reflects poorly on Bandwidth's business ethics.

Moreover, the constant change in account managers has led to a chaotic and disjointed service experience. With three different account managers (ie [sensitive content hidden]
and now [sensitive content hidden]) in 12 months, continuity and understanding of our project suffered greatly. This resulted in mixed messaging, particularly concerning the advice to bulk buy 10-DLC numbers.

The cumulative effect of these issues has been a significant loss of trust in Bandwidth and a sense of shared revenue loss. The program, which was supposed to be a stepping stone to greater success, turned into a source of continuous frustration and disappointment.

In conclusion, our experience with Bandwidth has been extremely negative. The lack of focus on our specific needs, poor communication, hidden charges, and inconsistent account management have all contributed to a situation where our expectations have been thoroughly unmet. I'm compelled to share this experience openly as a caution to others who might consider engaging with Bandwidth for similar services.

We expected professionalism and efficiency but were met with a series of letdowns that have significantly impacted our business.

Alternatives envisagées 

Twilio

Réponse de Bandwidth.com

Your response and honesty is appreciated. We at Bandwidth recognize the incredible complexity involved and the revenue at stake when choosing to execute a strategy with a new messaging partner. We would love to hear more about your concerns that you mentioned. Your account manager should already be in touch to remedy this situation!

Répondu le 16/11/2023
William
William
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 07/06/2018

Exceptional Service! I work with Bandwidth on a daily basis and they always go above & beyond!

On a daily basis Bandwidth makes my job easier, in comparing with other options Bandwidth gets my vote every time.

Avantages

Exceptional Service! I work with Bandwidth on a daily basis and they always go above & beyond! Very easy portal, the staff is great to work with!

Inconvénients

I've worked with Bandwidth for a little over 3 years and I have watched the company involve and raise their expectations for themselves. There is nothing I do not like about working with Bandwidth!

Mark
Mark
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 21/06/2018

Incredible customer service and response, ease of use on the website

Avantages

Everything is user friendly on the site and the technical and customer support teams are always super fast in responding and escalate things easily and quickly for quick resolution. Very satisfied!

Inconvénients

I would say the ordering of phone numbers can sometimes be tedious. The old version is what I use and it is much easier to navigate.

Tad
Tad
  • Secteur d'activité : Télécommunications
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 11/06/2018

Great team to work with. Company provides solid value to customers.

Avantages

Bandwidth provides my company with solid product at a very competitive price. They are large enough to have the services I need and a quickly responding support department.

Inconvénients

Bit hard to work with finance team on unique taxation issues. Not a huge deal just a bit annoying and was a corner case.

Craig
Craig
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 04/06/2018

Best of our wholesale vendors we work with.

Avantages

Tooling is great and easy to use. It offers much more customization without having to contact the vendor than anyone else.

Customer service is stellar across all teams.

Inconvénients

It's not flashy and looks outdated (Not something engineers generally care about but I had to put something)

Ben
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
4
Support client
0

4,0
Publié le 01/11/2023

Service could be better

Avantages

Bandwidth's API provides for a great customer experience on our end.

Inconvénients

When it comes to carrier registration (10DLC) Bandwidths service could be improved. Their team generally takes a while to debug or come up with an answer for something going wrong.

Aaron
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
5
Support client
4

4,0
Publié le 23/06/2022

Easy to work with - Excellent support.

For the most part good. Issues with service caused a number of troubles. The recent cyber attack didn't help. Better visibility/communication.

Avantages

Porting dept. Super Team, thanks for the consistent top-notch help.

Inconvénients

Porting - pain in the butt. Especially with the increase in SMS and overall call volume due to the recent world health issues and remote worker movement.

Amit
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 09/06/2022

Bandwidth review

Avantages

Has great customer services.
It's UI and API are very user friendly and intuitive.
Has very amazing features that makes it easier to work with it.
Very cost friendly.
Also communication has always been great while working with it.

Inconvénients

I haven't come across any major flaws while using this great platform,I therefore have nothing that I dislike towards it.

Utilisateur vérifié
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 03/10/2018

Review of Bandwidth

Awesome! Makes getting new numbers and porting numbers so easy!

Avantages

The portal! It's so user friendly and has a really nice design to make finding things easy.

Inconvénients

The updates provided in a port request. They seem to just run on and on. There has to be a better way to provide us updates.

Raj
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 07/06/2018

Bandwidth software works well consistently. If there is an outage, periodic status is provided.

Avantages

The Bandwidth team is very professional. They are easy to get to and respond quickly.

The customer service is very high quality.

There setup is mature and works with very high reliability. If there is any outage, status is provided at regular intervals.

Inconvénients

There are a couple of missing features for our use-case: within US and Canada the service is great, however, the international calling rates (last time I checked, which was over a year ago) need to be lowered. Also, for post-paid accounts, the short-code SMS rates are much higher than regular SMS rates (which might be true for other vendors also) so it will be good to provide some mechanism to turn short-code SMS feature off for an account or phone number.

Carri
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
5
Support client
4

4,0
Publié le 20/06/2018

Excellent response time from BW team and support

Avantages

The database is real time. When requesting products most of the time you get an immediate response. Also the functionality is very easy to learn and train on. Set up under administration is also very easy and the turn around time for new colleagues to use the sight is same day.

Inconvénients

Multiple logins for databases. One for ordering, one for trouble tickets, one for 911. It would be nice if they were all merged under one site. Also if the order could fall out to a rep when notes are applied that would be great. Typically there are instructions needed for the team when submitting a port. Those notes aren't viewed if the orders flow through BW automation.

Carol
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 22/06/2018

Incredible Customer service

Avantages

I have a lot of complex customers and complex ports that need special handling. Their executive was instrumental in assisting on a process for me and has trained our team to assist to help me with these complex ports. They have been difficult and tedious, the communication and support are top notch. The portal is easy to use and update

Inconvénients

I would like to be able to submit a trouble ticket with out having to go to a different login area and log in to submit a ticket. At this time the rest of any issues have been resolved. I cannot think of any other cons at this time .

Andrew
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
5
Support client
5

4,0
Publié le 01/07/2022

Performance Evaluation

Good so far, professionalism and I like you guys have support over the phone and in the porting orders

Avantages

Porting features are the most used, also to purchase a number

Inconvénients

availability to purchase 800 or toll free numbers

Utilisateur vérifié
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 18/06/2018

Bandwidth has a User Friendly interface which is easy to navigate.

Avantages

Provide clear concise explanations when there is an error and customer service is always patient and ready to provide friendly service.

Inconvénients

The update emails are not easy to ready in an organize clear fashion. The text should be formatted neatly.

Larrielle
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 22/06/2018

Always quick customer service

Avantages

I like that the software is user-friendly. The software is very self-explanatory for processing and submitted a port request. Also, another thing I enjoy about the system is creating support tickets that have a quick turn around time, instead of waiting on hold.

Inconvénients

The only con I have with the website is the data showing for a vanity number search. I wish there were more numbers available for the search. Although at times when you speak with a rep they can provide you with more numbers.

Steven
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 24/06/2022

BW Review

Avantages

ease of use, customer support and nimble in making changes. portal and api driven company.

Inconvénients

lacking depth in features and foresight in sales strategy

George
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5,0
Publié le 28/06/2018

Easy to use, Would recommend to anyone.

Fast turn up dates for my customers.

Avantages

The customer service is very high quality. The database is real time. The layout is nice as well as the ease-of -use.

Inconvénients

I am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested.

Catherine
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
3

4,0
Publié le 21/06/2019

Bandwidth

minimize costs but maintain faster speeds while browsing the internet to suite consumer cost and expectation.

Avantages

It's flexibility in terms of value for money

Inconvénients

High expenses when it comes to higher/faster speeds

Bethanie
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4,0
Publié le 18/06/2018

Best & Most helpful Support Team!

Bandwidth is the easiest carrier to work with above all the others. It makes my job easier having a good support team.

Avantages

The Portal is very intuitive and easy to use. The new number ordering dashboard is very helpful as it has more better search options.

Inconvénients

Rejection Codes/Comments can be confusing. I also do not like that the portal logs you out after a certain amount of time

Ashley
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 18/06/2018

Bandwidth support is always fast to respond

It makes number handling easy for my customers and our company. Having everything in one place does help with keeping track of all the numbers and there features applied.

Avantages

The user friendly dashboard is great! I love the new number ordering section and how easy it is to upload line options for a large amount of numbers at one time.

Inconvénients

Sometimes it is hard to find articles that are recent and relevant to my questions. I usually just open a ticket when this happens and someone answers my questions.

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