ServiceBox

Avantages

How it links up to our accounting software. The time card link has proved to pay for itself. We have noticed an increase in employee productivity. Support is very quick and actually being able to speak to a real person right away.

Inconvénients

Every few months I have to go in and clean up the materials list. As it is a learning system if a user spells something different then another it logs this in.
On the quoting side. I would like to see a template to speed up the time for standard estimates.

Avantages

Has lot's a great features for the price.
Canadian pricing

Inconvénients

Web based and required internet connection to do anything.

Alternatives envisagées 

Pourquoi choisir ServiceBox 

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Pourquoi passer à ServiceBox

Avantages

The fact that you can see all the previous notes left by other users.Our company creates a ticket and we can see past users notes.

Inconvénients

I wish I could put images directly on my report ,instead of a separate window

Avantages

ServiceBox offers an intuitive platform, enabling our team to quickly adapt and efficiently manage tasks without extensive training.

Inconvénients

The scheduling tool on mobile devices is not good. It is difficult to use. It also looks very cluttered on both mobile and desktop.

Alternatives envisagées 

Pourquoi passer à ServiceBox

Avantages

ServiceBox provides a great way to access my client information, in the office or out in the field. Not the best but much better than how we used to do it (pen and paper).

Inconvénients

ServiceBox does not visually look well when used on my cell phone. I always have to scroll the screen down to select an item in the drop box when scheduling a service. It's also not industry specific and more of a general SAS.

Alternatives envisagées 

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Avantages

Multiple logins (app and browser), reminder of current checked in job.
The scheduler is easy to update and add events or work orders.

Inconvénients

Layout of the mobile app mostly. Only really good for checking in and out of work orders. I would like to access customer data and the timesheets easier while I'm out and about.

Avantages

It is user-friendly and allows for scheduling tasks. Also, it is synced with other systems, which makes the process easier

Inconvénients

There are still things to improve. For example, when I send an email, I want to remove the WO document, but it is not allowed.

Avantages

I like that it is super user friendly, and the support team is always pleasant, responsive and helpful.

Inconvénients

There are a few features I would like to add to the software, but overall I am really happy with the work arounds that [sensitive content hidden] has given me each time I come to her with a concern.
Also, price jumps quite a but at each tier - would be nice if we could pay by exact number of users and not "up to"

Alternatives envisagées 

Pourquoi passer à ServiceBox

Avantages

Easy to navigate and add work notes to work orders

Inconvénients

Sometime hard to find notes on specific equipment

Avantages

So many different features to access on the app

Inconvénients

Small font makes it difficult to read and switch between pages

Avantages

The ease of use is the best. So easy to create and track work orders. The job costing feature is awesome Saves us so much time. The time tracker is awesome as well. When it's time for payroll everything is there. Program has many great features and the support team are awesome at finding solutions for any problem you may have.

Inconvénients

The only things we don't like is that you can view your materials library in the program itself. You have to export it to excel to view your whole library and clean up any items you no longer wish to have in there and then re-import it in Service Box.

Avantages

cannot answer, wants a 40 character answer

Inconvénients

Takes too long to get help on issues, once a ticket is submitted, there is no real time help to solve problems, which can severely impact access to the system The Help menu they have, often times do not connect to issues requested

Avantages

It has great functionality and allows us to run our company all from one software. It allows our technicians the ability to access the job site information that they require.

Inconvénients

It does not automatically prompt you to save changes. This has been a big issue for our technicians using their iPads and here in the office.
We have found that it is not efficient for applying payments. There is alot of room for error and switching of screens. This should be changed so that it updates the paid status in all areas.
The search function is inconsistent. Some of the customers do not appear in the search bar, we have to search manually in the customer list. There has also been issues with this searching invoice and work order numbers.

Avantages

Automatic iteration, filing, scheduling and organization of work order #s (and the consequent reductions in admin work and paper waste) are awesome.

Inconvénients

There is one issue that requires users to frequently duplicate work and resubmit data that is already in the system:
When I am submitting a quote for tender, there are usually 3-5 contractors(customers) that require pricing but the job site is not going to change! After creating the quote for Customer 1, copying the quote should carry over the job site as well. In general, job sites do not need to be linked to a customer (because civic addresses exist geographically regardless of what business occupies it or what contractor is working on the job.)

Avantages

It is very easy to use and we have of our information in one location. Scheduling, work orders, timesheets. use of materials, invoiceing and quotes. Can find information fast and easy for any customer.

Inconvénients

Connecting with QuickBooks Online was a changelle and having issues sync-ing payments with QuickBooks

Avantages

I like the customization of categories and statuses. Also timesheets.

Inconvénients

I hear constant complaints on how slow it is and the unresponsiveness. In the end it makes more work for me. The search feature is not reliable due to how it sorts through keywords. The scheduler is not user/phone friendly. Too small and clustered.

Avantages

Customer history is a big bonus. I can see what has been done so I don't have to go into a job blind

Inconvénients

Navigation needs work. A smoother transition between fields would be nice. Not having to go to scheduler from the main Menu but from the page you are on would be more convenient.

Avantages

After trying a few different processes, we finally tried ServiceBox and moved to a paperless system. We are able to e-mail all invoices to our clients and between this and the techs having access to everything in the field, we have saved large amounts of time.
Now there is no dual entry for invoices.
It is a brilliant thing to have techs using the system too, communication between everyone is greatly improved

Inconvénients

It would be nice to have a couple of the reports available in Excel not just PDF

Avantages

Customer support is A++, easy to log hours with check in and check out feature, uploading photos to work orders is easy.

Inconvénients

Sometimes need to restart app to upload photos. Laggy and crashes from time to time.

Avantages

Having the time sheet updated based on work orders. Our previous system would require us to enter job site details for all forms like time sheet, gas permit, check sheets. Now all forms are linked to the job site so we don't waste time entering the same info multiple times

Inconvénients

Entering material from inventory isn't very efficient for big jobs. Having a list of fittings for each category ( copper, ABS, black iron ). Then a plus or minus beside each. I don't like it when i finish entering one item hit finish then you go back to the top of the screen just to scroll all the way back to the bottom of the list and the process keeps repeating

Avantages

Ease of use and implementation to our field and office users

Inconvénients

Some issues with glitching on mobile platform (on occasion) needs some additional features

Avantages

The customizations are helpful, you can edit the setup as much as you need to

Inconvénients

There is not really any negatives, it's a good product

Avantages

search functions, good customer support, fairly simple

Inconvénients

bogs down, some of the dispatch features could be streamlined if the customer using it has a more rapid need, while search functions are good, they could be expanded for other fields

Avantages

We like the fact that we can create a invoice directly in Quickbooks off of the work order. it is very easy for the engineers to get the pdf files needed to complete the work order and easy to attach the signed document back to the work order.

Inconvénients

It makes it hard for our operations manager because he has to input the work orders on outlook so everyone else in the company can see what their schedule is.

Avantages

Ability to track past jobs through database. Also it's nice to add expenses and check lists for equipment and jobs.

Inconvénients

I can put time in for other people on my job but once it's on there time sheet they can change it. It would be nice if the person the job is assigned to is the only one who can change the time. Besides the administrator.