En savoir plus sur Workato

Workato est une plateforme de business intelligence basée sur une iPaaS (Integration Platform as a Service) conçue pour les entreprises de toutes tailles. Elle permet aux équipes informatiques et aux entreprises d'effectuer des intégrations au niveau de l'entreprise et d'automatiser les processus à l'aide de l'intelligence artificielle et de la technologie de machine learning. Les fonctionnalités de Workato incluent l'intégration de données et d'applications, l'automatisation des processus par clics, les optimisations intégrées, etc. La plateforme dispose d'une interface qui permet aux utilisateurs techniques et non techniques de concevoir des flux de travail simples et complexes. De plus, elle fournit des chatbots personnalisés interactifs et intelligents pour faciliter et automatiser les opérations commerciales. Workato s'intègre à diverses applications cloud et sur site pour la gestion de la relation client, la planification des ressources d'entreprise, les ressources humaines, la messagerie, etc. La plateforme fournit des connecteurs prédéfinis pour les applications d'entreprise et permet aux utilisateurs de revenir à des versions plus anciennes, avec une option de mise à niveau. Workato est disponible sous forme d'abonnements mensuels et l'assistance est assurée via un forum et par e-mail, chat et téléphone.
Workato Logiciel - 1
Workato Logiciel - 2
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Vidéo de Workato
Workato Logiciel - 1 - aperçu
Workato Logiciel - 2 - aperçu
Workato Logiciel - 3 - aperçu

Workato - Prix

Workato n'est pas disponible en version gratuite mais propose un essai gratuit.

À partir de :
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Workato - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,3
Fonctionnalités
4,4
Simplicité
4,3
Support client
4,6
Brad
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
3
Support client
5

5
Publié le 03/01/2017

An essential part of any business' systems

My company is a contracting business in the energy efficiency industry with 20+ employees and $2-3M in annual revenue. Workato has transformed how our business operates by enabling us to automate what once was time-consuming, error-prone manual processes. Using the automation of Workato recipes has enabled us to save money by getting more production out of the staff we have and prevented us from having to hire new employees or contractors as the company has grown. Those costs savings have greatly exceeded the cost of Workato.

Avantages

The feature set and robustness of Workato is second to none. The breadth of customization that Workato allows in such a simple UI is truly remarkable and let's business operators without coding experience create complex integrations that would have cost us tens of thousands of dollars in custom development work. Workato blows other out-of-the-box integrations out of the water.

Inconvénients

Getting our Workato recipes running with the level of detail and granularity of our business processes required a steep learning curve. The basics of the software are easy to learn, but learning how to use formulas and other more complex features required a good amount of trial and error. When errors occur withing recipes, debugging them can be challenging, particularly given that errors are most often returned by the API of one of the software that Workato is connected to rather than Workato itself.

Utilisateur vérifié
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

5
Publié le 19/08/2022

No-code integration on the fly

One scenario I use is Microsoft Teams. After microsoft teams courses, it send summary of meeting and materials shared in session to participants.

Avantages

There is no need to knowlodge of coding. It is no-code integration platform.
There are lots of education material and videos. So it is easy to learn and use Workato. Microsoft Teams and excel and email integration really useful.

Inconvénients

It would be really nice and useful if it has an IOS app. Subscription prices can be more flexible for small businessed and personals.

Paul
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé Autre pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
0

4
Publié le 04/11/2018

Has Potential to be Amazing!

I think Workato has great potential. It seems like their needs to be better guides and walkthroughs for each App integration.

Avantages

The recipes allowed a huge assortment of customizations to the automated "bots". Workato also supports most of the popular apps like sheets, slack, smartsheet, jira, etc... It is great for us that have a developer background as we can make changes to the code to update recipes.

Inconvénients

I had many issues getting the apps to connect properly so they could be used. It was not intuitive to figure out how to make a recipe as well.

Rob
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
4
Support client
0

5
Publié le 07/11/2023

Recently purchased Platfrom automation tool

Avantages

Recently started using this for cross-platform automation and robotic process fulfillment.
Great time saver for those repetitive jobs that need you to access multiple systems or platforms to achieve. Earned its value back in time saved

Inconvénients

Feature rich tool that takes time to learn.
Currently using experts to deliver business reuqirements, but have a long term goal of end users being able to create and administer their own automation.

Blake
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
2
Support client
4

4
Publié le 07/03/2017

Great Product If You Know What You're Doing

As a consultant, I use Workato both in my own business and in multiple clients' accounts. I began using Workato because QuickBase promoted them as the preferred integrator when Intuit announced the sale of QuickBase. While they have a large number of pre-built connectors as well as the ability to setup HTTP calls, the process of building Recipes has an extreme learning curve, especially coming from a service like ItDuzzit. Additionally, the team often releases new or beta connectors without first having any supporting documentation, other than the connector's marketing page. Overall, they have a good product, but they seriously need to review their release process and the setup of their support portal.

Avantages

Lots of pre-built connectors. Chat agents are generally very quick to respond.

Inconvénients

Extreme learning curve - especially difficult if a user does not have any programming background.
Support documentation is often lacking - especially for new connectors. When documentation is provided, the content is often very thin and is typically mostly text, with few reference images.
Support portal provides no way to go back to your Recipe interface.
Support Tickets can sometimes take 2 - 3 days for a response.
Support Tickets have an internal "Priority", but no way for users to identify their own level of Urgency. From what I can tell, ALL tickets are given an initial Priority of "Low".
Pricing / Plans lack any real sense of transparency. While the main pages tell users that Integrations are divided up into "Base" and "Professional" apps, you have to search through the Support Portal documents in order to find any comprehensive list of "Base" and "Professional" and there is no document that does a side-by-side comparison of the various Plans. And, if you look at the QuickBase plans, the apps are referred to as "Tier 1" and "Tier 2" vs "Base" or "Professional".
Recipe logs only show information related to the last row of data processed.
No way to see a "schedule" of active Recipe's.

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