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Mint Service Desk - Prix
Mint Service Desk n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Mint Service Desk est disponible à partir de 8,00 $US/mois.
Produits similaires à Mint Service Desk
Mint Service Desk - Avis
Évaluation des fonctionnalités
Tous les avis sur Mint Service Desk

- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Logiciel de service client
Avantages
Un très bon produit de service client , très simple et facile à utiliser avec plusieurs fonctionnalités.
Inconvénients
C'est très simple et bien efficace. Je l'apprécie

- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Flexible, easy to use, a host of features at a reasonable implementation price
I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.
Avantages
The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.
Inconvénients
When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
ITSM Software that doesn't kill your budget and time
Avantages
- flexibility and ease to deploy in an organization
- available on-premise (what is very important in our organization)
- ITIL V4 certified
- scalable (ready for cloud architecture - it's dockerized)
Inconvénients
- some UX improvements
- calendar control should be changed
- lack of API documentation in free version (had to order Enteprise)
Pourquoi choisir Mint Service Desk
OTRS became way too old school and we've used it mostly because it was open source. MintSD had a really good deal for migrating from OTRS to MintSD.Logiciel antérieur
OTRSPourquoi passer à Mint Service Desk
Pricing and functionality that we needed.- Secteur d'activité : Services financiers
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Very good Asset Management tool
Avantages
I like that it has its own ticketing system integrated with it.
Inconvénients
I wish they improve and modernize the user interface.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Flexible and easy to use ITSM software
I am happy with the software for now and would recommend it for our customers that are in the need of helpdesk software for their teams.
Avantages
User experience, friendly interfaces, easy to navigate and use in each section: admin, agent and customer. Easy to scale as it is cloud-based and possible to implement on-premise.
Inconvénients
Roadmap for next releases could be clearer.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Easy to use and implement service desk system with good support.
Avantages
Easy to use, good service, easy configuration.
Inconvénients
Notification configuration is not quite clear.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Mint increases our possibilities.
It has everything we need to manage tickets quickly. The MintSD development team is open to what users need, and they just do it.
Avantages
Our team likes it a lot - a user-friendly interface and everything necessary to quickly manage tickets.MintSD is flexible, easy to install and configure. The MintSD support team works quickly and reliably.
Inconvénients
From my point of view, MintSD has no downsides.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Reasonable pricing and straight to the point
Our use case was to create a complete service catalog that we could share internally and externally at the organization. That went well and we've noticed a lot of improvements in daily operations thanks to that.
Avantages
We were looking for a platform that could handle service management with additional extensions like Customer Portal. For us, the Customer Portal and the possibility to manage dynamic fields that are related to certain ticket types were the main game-changer.
Inconvénients
Admin panel could be described better especially for those who are newbies to service desks. There are also some tweaks that could make the overall user experience way better but I believe that will change in the upcoming versions.

- Secteur d'activité : Animation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Very good tool
Very happy with the software and the service.
Avantages
During our periods using it, it was very simple and organized software to cover our needs.
Inconvénients
Some graphic designs of the interphase could be improved.

- Secteur d'activité : Services financiers
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Very usefull
Avantages
Its easy and intuitive To use . Friendly interfase
Without any doubts its a excellent sw option
Inconvénients
Nothing to add at this moment .... thanks
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Great system
Avantages
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
Inconvénients
I like everything is very helpful and easy
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Ease of use is the key
Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.
Avantages
I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.
Inconvénients
For our purposes everything is ok. It is great for ticket management.
Réponse de OPGK RZESZOW
Dear Lukasz,
Thank you for warm words. We are doing our best to make sure the product meets customer expectations.
- Secteur d'activité : Banque
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Excellent
Very professional and fantastic service
Avantages
Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.
Inconvénients
At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.
Réponse de OPGK RZESZOW
Thank you for reviewing us. We are working hard to improve the overall onboarding experience.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Great new comer
Avantages
Ease of use.
Chat oriented communication.
Inconvénients
As the system is new, not all features available but current features already enough for helpdesk and asset management.
Réponse de OPGK RZESZOW
Thank your for your review. We are working hard to improve our solution.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Great software
Avantages
Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.
Inconvénients
Initially tough to figure out. There is a steep learning curve
Catégories connexes
- Logiciels helpdesk
- Logiciels de service client
- Outils Dam (Digital Asset Management)
- Logiciels pour centres de services
- Logiciels de contact client
- Logiciels de gestion des ressources informatiques
- Logiciels de support client en ligne
- Logiciels d'inventaire informatique
- Logiciels d'assistance informatique pour écoles
- Outils ITSM