RealPage is a cloud-based property management solution suitable for businesses of any size. Key features include accounting, budgeting, facilities maintenance, purchasing, document management and reporting.
RealPage enables users to organize and store electronic records and other digital compliance documents as well as automate service requests and manage asset conditions. The solution includes customizable features, reminders, functions, forms and standard reports.
RealPage also offers a resident portal that features automatic notifications, lease renewal and maintenance tickets. The solution also includes budgeting and accounting functionality that includes customization, creation and modification of reports as well as electronic signature, payment approvals, automatic bank reconciliations, central disbursements and allocation tables.
Molly B. Secteur: Immobilier Nombre d'employés: 501-1 000 employés
I've been disappointed with the software for what we are using this for. This may be perfectly practical for other apartment complexes, but for us in student housing, this has really made us struggle more than succeed.
When searching for residents it's nice to have the more option next to their name for quick access to features instead of clicking into view and scouring for information. Scanning payments goes fairly smoothly.
This system is not student housing friendly. The online leasing and guarantor process is a pain to toggle between their prospect portal for signing and generating their credentials to their applicant portal once they've signed. It's confusing for the customer to have 2 different log in credentials for signing and making payments. Sometimes you will receive an "Unable to Locate Account" alert and will need to manually deposit checks to the bank because real page experienced an error processing someone's check. To add, you cannot try to re-scan because the check will then be a duplicate entry, although it did not successfully go through. It will also charge a Non-Sufficient Funds fee when it isn't truly NSF. Sometimes functionalities stop working. For example, we are able to assign leasing consultants if an applicant selects "House". We have had this feature for over 3 years. When the functionality stopped working (on only some accounts), their IT department responded that this isn't a function although we had been using it daily. The overall look of real page feels dated. It's not user friendly.
Anne H. Secteur: Immobilier Nombre d'employés: 13-50 employés
Easy to use, seamless transitions between leases, work orders, owner information, etc., excellent reporting features that can be tailored or customized depending on our need. Available on any device so we're able to pull information on the go.
The mobile apps have been slower to sync with the desktop which do not always correspond with real time information if we're trying to pass it along between offices.
Nicholas T. Secteur: Immobilier Nombre d'employés: 51-200 employés
overall it was not a good experience and the reason we no longer use them is that some issues we were having almost cost us a multi-million dollar deal. When we used it, I didn't realize everything we were missing until we switched to another product
fairly intuitive software even with limited capabilities. Reports were generally accurate and clea and easy to generate. Resident management and ledgers were easy to follow and train.
I used it a few years ago and after switching to a newer software my eyes were opened to the flaws with Realpage. Functionality was extremely limited and the system worked best on only internet explorer. You couldn't use multiple tabs which made some projects very difficult and time-consuming. The interface looked dated and if you ever had any issues, customer support was almost non-existent and you were left to fend for yourself. Overall the system is just 5-10 years behind other competitors.
Brenda H. Secteur: Immobilier commercial Nombre d'employés: 201-500 employés
The system is very simple to use. The system provides all the reports needed for productivity in a residential property and helping manage all units.
Customer service sometimes is a bit slower to help you or return calls for service tickets submitted.
Lysa R. Secteur: Immobilier Nombre d'employés: 2-10 employés
This is a windows based program and I can switch to other projects. i can see the tenants information on one screen.
very slow to post, and the windows are too small. the information that was imported from the old system wasnt done complete.