N-central

Avantages

Alright, let's talk about the good stuff.

The alerting and automation side of things? It's surprisingly flexible and pretty straightforward to set up. Once you get the hang of it, you can build some really smart monitoring that's tailored to your specific clients. That's a huge plus.

And I've got to give a shout-out to their customer support. They're very good—knowledgeable and actually helpful, which is not something you can say about every vendor.

On the security front, they seem to be on the ball. Nothing's perfect, but they take it seriously, and that's what counts.

Finally, the updates. They come out regularly, and you can tell they're listening. They're not just fixing critical bugs; they're actually implementing features and improvements that people in the community are asking for. It feels like a product that's actively being developed, not just maintained.

Inconvénients

Yeah, so the reporting in N-central... it gives you the basics, sure. You can get the numbers. But honestly, it feels a bit clunky. It's like being handed a standard, pre-printed form when what you really need is a blank sheet of paper and a pen.

Every client is different—they have their own weird setups, their own special services we manage for them. But the reports try to force all that unique stuff into the same few templates. Trying to dig into why something happened, or to build a report that perfectly matches one client's specific agreement? It's a real fight. You end up wishing you could just ask your own questions of the data and build the exact view you need.

For it to be genuinely useful, to actually help us make smarter decisions, it needs to stop being so rigid. We need to be able to slice and dice the data our way, down to the tiny details that actually matter for our business.

Avantages

Ce que j'apprécie le plus chez N-central, c'est qu'il est devenu un élément essentiel de notre gestion. Flexible et puissant, il nous permet de gérer les environnements de nos clients avec un contrôle total. Mais plus que la plateforme elle-même, c'est le soutien de notre responsable de compte (Lilian) qui se démarque vraiment : elle est formidable et nous donne vraiment l'impression de faire partie intégrante de notre équipe. L'assistance au quotidien est également rapide et efficace, ce que nous apprécions vraiment.

Inconvénients

Notre principale frustration concerne le temps nécessaire pour résoudre les petits problèmes logiciels ou voir les améliorations mises en œuvre. Nous avons parfois l'impression que les bugs mineurs ou les demandes de fonctionnalités mettent trop de temps à être pris en compte. De plus, si certains experts produit avec lesquels nous avons collaboré sont excellents, d'autres ne semblent pas maîtriser suffisamment les outils, ce qui peut ralentir le processus lorsque nous cherchons à obtenir des réponses claires ou des conseils plus approfondis.

Avantages

They have introduced patching on Linux. There is now vulnerability scanning on mac. And Apple File Vault as i can read..not used it yet

Inconvénients

At the moment, i really don't use it enough to have any negative perspective on it. It works a tad complex on setup, maybe

Avantages

I like that Cove sends backups directly to cloud storage that’s isolated and immutable by design, meaning ransomware or local failures can’t easily corrupt your backups. 
Cloud storage is included in the pricing, removing the need to buy and manage expensive local hardware.

Inconvénients

That reporting lacks depth and dashboards could be more customizable or easier to navigate. UI isn’t super user friendly, but the training on it was good.

Avantages

It's ability to handle 3rd party patches is significant for being a default feature set. They also have built a great first pane of glass experience.

Inconvénients

N-Central does not have the ability to automate against the system itself. This has required my team to work around some of the constraints instead of building exactly what they need.

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