En savoir plus sur Track-It!

Track-It! est une plateforme de gestion de centre de service informatique de BMC Software qui gère les actifs, la conduite du changement, les connaissances et la gestion des licences et fournit plusieurs tableaux de bord de reporting et d'analytique. Le module de gestion des connaissances est utilisé pour constituer une base de données des problèmes connus et de leur éventuelle résolution. La base de données offre un aperçu des tendances et des problèmes récurrents. Track-It! aide les techniciens à concevoir des solutions pour les problèmes récurrents qui peuvent être marquées comme publiques aux yeux des utilisateurs finaux dans le cadre d'un canal de libre-service. La solution aide également les techniciens informatiques à suivre et à hiérarchiser les tâches. Le module de conduite du changement aide les utilisateurs à contrôler les coûts et les pannes dus à des problèmes de réseau ou de serveur imprévus. Le module minimise également les risques liés aux changements d'infrastructure informatique grâce à l'automatisation de l'examen, de l'application et de l'approbation en temps voulu. Track-It! fournit un portail mobile qui permet aux techniciens d'ajouter et de mettre à jour des ordres de travail à partir de n'importe quel appareil mobile. Le logiciel propose des modules complémentaires offrant des fonctionnalités supplémentaires, comme les enquêtes de satisfaction et le contrôle à distance.
Track-It! Logiciel - 1
Track-It! Logiciel - 2
Track-It! Logiciel - 3
Track-It! Logiciel - 4
Track-It! Logiciel - 5
Track-It! Logiciel - 6
Track-It! Logiciel - 1 - aperçu
Track-It! Logiciel - 2 - aperçu
Track-It! Logiciel - 3 - aperçu
Track-It! Logiciel - 4 - aperçu
Track-It! Logiciel - 5 - aperçu
Track-It! Logiciel - 6 - aperçu

Track-It! - Prix

Track-It! n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Track-It! est disponible à partir de 995,00 $US/unique.

À partir de :
995,00 $US/unique
Version gratuite :
Non
Version d'essai gratuite :
Oui

Produits similaires à Track-It!

Salesforce Service Cloud

Service Cloud de Salesforce est une solution cloud de gestion du service client conçue pour lancer des activités de...

SolarWinds Service Desk

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM)...

Atera

Atera est une solution logicielle cloud de gestion informatique complète et conçue pour les PME dans le secteur des TI...

ManageEngine ServiceDesk Plus

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well...

Issuetrak

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of...

Vivantio

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding...

Track-It! - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
3,9
Fonctionnalités
3,9
Simplicité
4,1
Support client
4,1
Miguel
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
5
Support client
5

5
Publié le 21/02/2018

Solid option for companies seeking a home grown solution !

Control of all my IT department, Assets, ticketing, workload, licences, puchases and knowledge base!

Avantages

This is a product that will satisfy your needs, but you have to configure it to do so, all the modules are based and linked among them so this will be a easy to use tool!

Inconvénients

there's no service Catalog, but you can cuastomize one in the categorization and schedule module!, I also think that the module regarding to Training could be a bit more rich in terms of having the course materials in there.

jacquie
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 17/10/2016

Track-It, The Best Helpdesk software I have used

I have used Track-It for a many years during my tenure at four different companies. Track-It is a solid product that will increase the efficiency and effectives of your Helpdesk. The Self-Service module saves our Helpdesk time from interruptions by calls and walk-ups. Users can solve many of their issues with the Self-Service Module. The Module can help users with changing their own passwords after authentication, looking-up common solutions to problems, or fill out a detailed help request form. Track-It can prioritize your work orders and distribute to correct person based on the incoming Work Order Requests. Emails are automatically sent to users if status updates and the resolution are desired. The Assets Tracking module has helped account for all the hardware and to who has been assigned. The discovery option will automatically find the hardware on the network. The License Module helps the organization stay in compliance by tracking the authorized license count. It is a wonderful system and I recommend that you try Track-It.

Avantages

Ease of use
Functionality
Cost
Support
User Advocate Web Site
Innovations

Inconvénients

purchasing module

Jay
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé Autre pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1
Publié le 05/10/2020

Just Say NO! to BMC

We had also used Track-it around 10years ago and had warm fuzzy feelings towards it then. The reviews here made it sound like it was still a winner, yet sadly we found our experience this time was completely negative.

From the beginning their sales and licensing team couldn't get our license emailed out and claimed it was blocked yet our firewall never supported their claim.

Response times were not great and it takes more than a few days to even get simple responses.

The sales team has made lots of excuses, told us how since BMC took over that things have steadily gone down hill and when we finally said enough is enough, we got endless run around about a refund.

From this experience we felt like they picked up a once great software to fill out their line- card and didn't do a great job folding it into the their existing package.

I would cation everyone from going with Track-it unless your already more than familiar with BMC and their ways and only if it's not to late to move yourself into a better suite, DO IT!

We researched more and after much testing picked Tool & Asset Manager 2.0 which was half the cost and worked right out of the box with no problems. We rolled out and within a month had the organization audited and tagged.

We can't comment on the rest of the BMC suite so as with all reviews take this one with a grain of salt, but our warm fuzzy feelings from using it before couldn't help the fundamental failures of its present state.

JUST SAY NO TO BMC!

Avantages

The software had a nice interface. It's layout is sectioned off so you look at each integration module separately.

Inconvénients

Track-IT has fallen from it's once glory days now that BMC owns it and pushed to have it integrate with their "Free" help-desk. We went looking for Asset management not help-desk and were left with nothing but frustration and disappointment.

The BMC client service installs as part of the network discovery but it will not uninstall. You have to manually remove it.

The 995 package comes with 50 licenses and because it hinges on the help-desk module it can only go out and find 50 endpoints which handicaps you into purchasing more licensing.

It runs over SQL of course like more asset software, however when the software was installed over a fresh copy of 2016 Server it took several sessions with their engineer/helpdesk to get things running which should never have been needed.

The sql services fault and have to be restarted manually which also should never happen repeatedly and their engineer/helpdesk could not correct this.

Last on the list but slightly more important is that they are build on older coding so you can't use special characters in your passwords and there is no two factor authentication. In this day and security critical age, that is the straw that will break your back and find your system possibly for ransom~

Réponse de BMC Software

I am sorry to hear that you had such a bad experience. I am not sure what you mean by Free help desk as we do not offer a free version. That said, it sounds like you were focused mainly on the client management feature and the things you mentioned should have been resolvable. Sounds like it is too late now but I hope the solution you picked does what you need.

Répondu le 19/10/2020
Italo
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 22/03/2018

I have worked for more than 4 years with the application and it is very useful to classify...

Good control of the Helpdesk department management and reporting

Avantages

The knowledge database is very broad, it is very good to classify types of incidents and to measure the productivity of the work team.
Its cost is not very high

Inconvénients

Apparently there is no version for Android or IOS, sometimes I think the application is a bit slow and the design is a little outdated.

Utilisateur vérifié
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 08/06/2018

It does the job without much problems

Simple to use

Avantages

It allows you to customize the ticket forms based on the business requirements, giving us the opportunity of making ticket forms designed for different departments

Inconvénients

The ticket forms cannot be formatted to match the business look and feel, it does not offer the option to alert support reps about outstanding tickets

Catégories connexes