WebTitan

Avantages

I really like that WebTitan is working for me both for my work computer and my personal computer. It help me filtering the internet activities and blocking any suspicious traffic that my computer connect on. The GUI is really easy for a non technical user to implementing it in their system.

Inconvénients

WebTitan support team is really passive and lacks of medium that they offer for us to connecting with them. I can only contacting them by email, and no other medium are available like phone number or live chat are supported. They should improve their support option.

Avantages

Easy to install and could reuse old hardware for the installation, so helps keep costs down. Also once installed it requires minimal oversight since it runs on a Linux install. I like it is on premise as it is cost effective to manage.

Inconvénients

Can't think of any right now as it meets our needs.

Avantages

Multi-level account management makes it easy to provide managed services. It also provides white-labeling capabilities and private/local instances deployment.
In general, the platform met our expectation and allowed us to resell the product effectively with a managed service offer.
The categories are rich and updated, the classification of the website works very well.
Pricing is reasonable. The interface is fast and responsive.
The documentation is well done and minimizes the time to learn.
The support team is responsive and always available.

Inconvénients

Usability and user interface are a bit dated. APIs can be improved.
Pricing model includes metrics (per IP Address) difficult to map on real deployment when in the network there are NATs and gateways.
The activation of accounts could implement smarter ways to handle and deliver credentials.

Avantages

Easy to setup and very transparent. Good logging.

Inconvénients

UI seems a bit klunky and dated. Easy enough to navigate though.

Avantages

Site and agent based option allows enterprise to provide workstation web filter within and out of corporate network. Relative simple to deploy in various reporting level to fit all situation. Deploys in hours for the most basic reporting detail.

Inconvénients

User to request matching has gaps without agent on workstation.

Avantages

I was able to deploy on routers for complete coverage of all devices connected to our network. It also had provisions for deploying on Mobile Devices. The price was very competitive considering the number of features we have access to. They also had the ability to white-list which was a key feature that others I've tried struggled with. Their customer service were very friendly and spent a ton of time with me before and after signup to get things implemented and troubleshoot any issues I had.

Inconvénients

I had to setup Active Directory on my server to enable the capability of creating profiles unique to individuals. This is less of a problem with the WebTitan and more with my chosen method of deployment, but it was something I had to do to get full use of the features. Again, not their problem as a single router only sends traffic from one IP with no way to really know much about the client sending it.

Avantages

Ease of use. Easy to integrate. Good support.

Inconvénients

I don't have any cons. WebTitan works well right out of the box. I was up and running in no time.

Avantages

We replaces an onsite Barracuda webfilter 410 with the WebTitan service and did not miss a beat.

Inconvénients

What's not to like. No hardware to maintain, simple setup, more than adequate reporting, similar feature list to competitors.

Avantages

Recently switched from an appliance system to WebTitan. I love the cloud setup!

Inconvénients

If I had one thing I wish I could do, it would be to copy an existing policy to create a new one. In some instances I want to create a specific policy for a team with only one or two changes from the base policy. Would make it easier than having to recreate the whole thing each time.

Avantages

The admin console for this product is simple, informative, and easy to navigate.

Inconvénients

We had issues integrating with our existing endpoint protection software for our Mac users.

Avantages

None that I can think of................

Inconvénients

Everyone was great at first. Since then support has been some of the worst I've dealt with out of any of our software vendors. We have had an issue ongoing for over a month and support just closed the ticket without resolving after we have been waiting on a "fix". No one can get back in touch with us within a week, reporting stinks, and since you all upgraded the portal, we cannot even get the policy page to load for our client. Promises of fixes and resolutions for weeks. We are looking to cancel service now and move to another solution with better support/features. Not happy in the least.

Avantages

blocked site are easily detected which can be easily added to the approved sites, and the reporting feature showing all sites accessed from any particular PC

Inconvénients

Not much , but an improvement I would love to have is , " a simple "click" , or "tag" to blocked sites so as to transfer them to approved sites instead of doing copy and paste . cause if it is only 1 site no problem , but if you have several sites to add , you need to switch from approved sites to reporting , back and forth

Avantages

Fairly simple setup, easy to use and maintain, effective, and customer service has always been great.

Inconvénients

Sometimes users end up with multiple profiles in WebTitan due to the way roaming laptops work. That's not necessarily WebTitan's fault but it's still annoying.

Avantages

I purchased Web Titan to block all thing pornographic from my computer. This your software has done very well!

Once blocked, I needed to ensure I couldn't get back into the account, and the only way to do this at the moment is to change the email associated with the account to one that I don't know.

So I reached out to your support and asked them to change the email address associated with the account, so I can no longer access it. Technical Support Engineer [SENSITIVE CONTENT HIDDEN] helped me out with this and made my dreams a reality. He did a great job and I'm thankful for that.

Inconvénients

After the initial setup and email change, I needed to blacklist a few more URLs, including facebook, because there are plenty of sexual images on there.

I reached out to support to quickly add the URLs, (to avoid wasting time changing the email back and having me do it), and [SENSITIVE CONTENT HIDDEN] responded, and was incredibly rigid and resistant to helping. Basically, he's the kid at recess that tells the teacher on everyone, saying he would reprimant the support agent ([SENSITIVE CONTENT HIDDEN]) that made this happen in the first place.

[SENSITIVE CONTENT HIDDEN] did an amazing job. It's [SENSITIVE CONTENT HIDDEN] that should be in trouble, if any, in my opinion.

Anyway, account manager [SENSITIVE CONTENT HIDDEN] talked to [SENSITIVE CONTENT HIDDEN], calmed him down, and convinced him to blacklist the 5 websites in my account. The job is now done and I'm happy as can be.

Avantages

Very good blocking of spam messages.
Works with any e-mail server setup.
Provides extra layer of protection.

Inconvénients

Difficult to use their web interface, as a lot of the parts don't make sense. No simple method to setup multiple users quickly and easily. But once setup, it's pretty much set it and forget it. Also, you lose 99% of control of incoming messages at your e-mail server. Which may or may not be a bad thing.

Avantages

It's very effective
You have a great anti-spam at low cost
License by email is great
Filter rules is easy to use

Inconvénients

Very hard to find my subscription (expiration)
Spam list is slow during daytime
Can't block recipient (If you delete a mailbox, but someone continue to send at this mailbox it count for 1 license)
UI only in english

Avantages

Webtitan is a truly powerful and feature rich software. Some of its best features include the ease of setting it up, its ability to filter encrypted connections, the ability to filter specific url their fantastic customer support.

Inconvénients

There's a lack of flexibility with the reporting.
Spam pass through occasionally.

Avantages

SpamTitan eliminates about 98% of my unwanted emails. By means of its algorithm. and the centralised filter.

Inconvénients

For an untrained individual like myself, it was not so easy to set up.
I am still missing a feature to add senders or domains to black/white lists directly from the outlook interface. On both the Office 365 online interface, and Mac OS install (I do believe this feature exists for the windows installment of Outlook).
I would also like to see the option of user blacklisting by content.

Avantages

The gui and setup are very easy to use. Network integration was easy and rule setup was very user friendly.

Inconvénients

Slower response time for when I need in depth reports on specific users and their internet utilization.

Avantages

The thing I like most about WebTitan is that it is extremely easy to use and configure. I like its' clear interface. It let us block malicious content and spam easily. It is no doubt an amazing product helping us a lot in kicking out harmful bad stuff. It is helpful in integrating with other network simply. I love its responsive support. Furthermore, in order to filter websites WebTitan is the best solution.

Inconvénients

There is not anything to dislike about WebTitan as it fulfills all the needs of our company. I never face any problem whenever I use this product. It is a flawless app with lots of benefits. It has made my work easier for me.

Avantages

Webtitan is a DNS filtering system and is updated daily to exclude malware. It is easy to use and the price is low. Generally it does a good job detecting and blocking known sources of spam/malware.

Inconvénients

When you first start using this system, make sure to monitor it repeatedly, because it can often mistakenly 'greylist' or 'blacklist' unknown sources. As time goes by you will encounter these false positives less and less.

Avantages

The interface is as simple as it gets. Everything you need and nothing you don't. Customer service has always been prompt and effective. The support team has always been able to resolve my issues on the first try whether it be on the phone or via email.

Inconvénients

There are a couple of features I wish were implemented, but given time I think it will come together.

Avantages

Able to block sites that users should not access.

Inconvénients

No cons, the software works great and is user friendly

Avantages

The software works behind the scenes, allows me to add sites I want blocked, or choose from lists generated daily (as spam comes in), and block them as desired. I also can release or whitelist based upon my desire to see more info from the blocked email.

Inconvénients

Kaspersky has a bad reputation in the USA. I have sent a question to the company about this, but received no response to date.
This software uses their tools to do its work. Also, some emails I want to see come through, and then in the reply thread, an email that has passed to me gets blocked as the original sender replies to me. Then I have to look for it, whitelist it, (sometimes even copy / paste that email address in my approved senders list) to ensure the thread to continue.

Avantages

Webtitan is very easy to configure and use.

I like the High level of flexibility it has. Filtering can be set to be very simple or can be set to handle complex situations.
It's very good at stopping spam.
I also like the reliable support. They're quick to respond to any issues.

Inconvénients

It's difficult finding issues with this software. I can't think of any con.