Textmagic

Avantages

In an age where emails often vanish into the void, TextMagic has provided an invaluable service. It bridges the gap between businesses and their clientele, ensuring that every reservation confirmation is not merely sent but also received and acknowledged. This is not just a service; it's peace of mind. TextMagic, for elevating the standard of customer communication. In a marketplace often fraught with complexities and hidden costs, TextMagic stands as a paragon of simplicity and value. The payment system functions with admirable efficiency, the pricing structure is commendably fair, and the user interface is crafted for intuitive navigation. Coupled with exhaustive documentation and the availability of APIs, it becomes more than a service—it becomes an indispensable asset. In sum, it leaves nothing to be desired and everything to be admired.

Inconvénients

Haven't experienced any issues or anything disappointing yet. All campaigns sent SMS to everyone. Customer service was prompt to respond in my experience so far.

Avantages

Textmagic has been integral in communicating important information to our clients. It allows us to send out reminders, information, review requests, and pictures to our clients following a training session. The cut and paste feature for numbers we are sending to is priceless. The customer service I receive from Textmagic is excellent.

Inconvénients

We are thinking about starting to use Textmagic for SMS marketing to large lists of clients; however, we are struggling with the cost structure Textmagic has in place. At this point, it is looking like Textmagic is going to be a bit to pricey for us to use them at this point for this purpose. There are competitors out there charging less for a comparable product in this capacity.

Avantages

I like that I have a central place to message my customers on an individual basis, with a well designed platform where I can keep track of individual conversions. A lot of competing services required that I link to them via APIs, where I just wanted a direct solution.

Inconvénients

I would prefer if we could purchase packs or plans rather than paying per message.

Avantages

The interface is great, have made some great updates which have made it even easier to use

Inconvénients

Often have messages that don't get delivered and there's no way to know or check. Makes it very difficult to use for business communications. Support had no interest in helping, just gave me unrealistic requirements to be able to even look into it.

Avantages

Straightforward, ability to:
import contacts (or add 1 at a time), personalize texts with data from import/entry (like first name,
receive responses and respond from my phone or computer (no additional app required),
Schedule texts to get maximum reads,
keep history,
See contact name in responses if loaded with data.
Huge timesaver with personal feel of texting 1 on 1. Handles all the unsubscribe info for me.

Inconvénients

The price just went up And I don’t particularly like paying the new monthly fee for the standard phone number - I liked the cheaper better, but it’s still worth the price for me.

Avantages

Have used Text Magic for our MFA SMS service for more then 5 years

Inconvénients

Textmagic has lost its reliblity which we got three years ago

Avantages

At first it seemed stable and easy to use, however it now does not feel that way.

Inconvénients

constant instability and very delayed messages, sometimes messages do not reach the recipients until it is too late, often 24-48 hours later

Avantages

Simple-to-use with both classic and modern mode, has everything you need, competitive price, easy to use and everything is organized.

Inconvénients

Nothing. It's perfect. All works brilliantly.

Avantages

Love the ease of using it. I am only a very small business (dog training school), but have found this product fantastic for informing clients of upcoming classes and more.

Inconvénients

Nothing, have no complaints about this software

Avantages

Textmagic is a fantastic solution for organizations on a small budget. And it's really easy to set up and use - very intuitive!

Inconvénients

We weren't able to integrate it with Woo Commerce or Mailchimp, which limits how much we use it.

Avantages

The ability to schedule messages at times we need them to be sent and the templates messages we can create and also sending multiple messages to numbers if needed and the alerts we receive when we get a reply.

Inconvénients

no cons at all is something we will be using for a long time.

Avantages

cheap price, unlimited calls . support does respond fairly quickly

Inconvénients

buggy - dials the last number even when i'm trying to call a new number. and i can't lookup contacts by name i have to input the number to dial manually and type it in each time on my iphone 12 pro max. awful

Avantages

It's really simple to set up your texts.

Inconvénients

We had several time-sensitive texts to go out, they would be sent at bizarre times and were not reliable. We closed our account after 1 week because it was not reliable.

Avantages

Ease of use, very easy to send out Collection SMS to clients and they can respond too

Inconvénients

Nothing, I have to say that our experience has been great

Avantages

Not very tech savvy, but text magic was extremely easy to use, and what I didn't know or understand is explained within the program. Anytime I needed help, customer service responds immediately! Great service, great program for our research needs!

Inconvénients

Not a thing! Very happy with the program...

Avantages

It enables me to contact my customers in a professional manner, with my business name at the top of each text, and for a very small financial outlay.

Inconvénients

There are no features that I don't like.

Avantages

Easy to use. Responsive customer support.

Inconvénients

No problems at this point so no comments here.

Avantages

Easy of use and no up front billing. Easy use of saved templates

Inconvénients

Nothing, easy to use and straight forward

Avantages

We have used textmagic for number of years, and find it to be an indispensable part of our business. I personally shopped around a number of different text messaging providers, but none of them has come close to the wonderful user-friendly textmagic control panel and android app (so important to be able to stay in touch with customers when I have my phone with me out of the office, the textmagic; the android app keeps getting better and better). The chat history feature remembers all conversations with the particular client, so gives easy visual context to ongoing texting with that person. The templates feature is extremely valuable in my situation, and I have almost 100 different boilerplate customer replies created over the years and textmagic. Unbelievably useful and time-saving everyday.

Inconvénients

The incoming text message notifications do work perfectly on the android app on my phone. And frankly that is what I mainly rely on. It seems the textmagic has an ongoing challenge allow audible and pop-up notifications to display reliably Windows 10 desktop PCs, however. I understand that this is not really in their control beyond a certain point, and there technical support people and developers have been more than generous with their time to explain to me how they are constantly seeking to overcome the limitations that Microsoft places on any application. So there technical support and developers get 10 stars in my book, and I hope that Microsoft stops tinkering with Windows to mess up otherwise great applications like textmagic.

Avantages

I appreciate the pay-as-you-go option and not having to be locked into a contract. Our company is changing systems, so the no-contract option is best for our current situation. The customized templates making sending text messages so easy. The Block feature is comforting that we won't accidentally text a customer who stated did not want to receive text messages. I really love the Scheduled Text feature. This allows me to prepare the list of texts early in the AM and have them delivered after a certain time or divide the customer messages in spurts instead of all at once. I also like to see the text replies right in Text Magic.

Inconvénients

This isn't necessarily a con because I don't know if it's possible, but I wonder if TextMagic can be integrated with the new account system that we get next year and automatically send text messages under defined account conditions.

I would like for a customer to be able to reply to a message "stop" or something and that number be added automatically to the Blocked list.

Is TextMagic going to incorporate mass Email one day?

Avantages

I really like the mass messaging and the multiple languages.

Inconvénients

There is nothing we have found to dislike on this. It is wonderful.

Avantages

I love the fact that their SMS delivery rate are almost at 100%. The SMS length calculator is very useful and helps in saving costs. Their pre-build SMS templates are very useful and helps save time and copy-writing efforts. Best of all, the multiple numbers from which the SMS can be sent, if not the most sought Custom Sender ID, for optimal branding.

Inconvénients

I would appreciate that the prices get lower, or packs for unlimited SMS's for a day for example, were available.

Avantages

Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years

Inconvénients

It would be better if they where better known in Europe, than it would be easier to recommend it to our customers.
For the rest not a single thing. It does what it has to do without unneccesary options.

Avantages

All messages deleted, our number that we have had for 3 years deleted, no response from support

Inconvénients

All messages deleted, our number that we have had for 3 years deleted, no response from support

Avantages

TextMagic is highly reliable as a communications provide. I've been using this software since 2001 and never had a single issue with it. The text message service is perfect with a delivery rate of 99.9%. Great features when it comes to Custom Sender ID, contact list building and reporting.

Inconvénients

My only little remark with TextMagic is the price. It should get lower, to be more affordable, and if not, offer some daily, unlimited packages for example.