En savoir plus sur Keap

Keap (anciennement Infusionsoft) est une solution cloud de vente et de marketing qui offre des fonctionnalités de CRM (Customer Relationship Management), de marketing automation et d'e-commerce dans une seule suite. Keap aide les petites entreprises de divers secteurs à rationaliser leurs ventes et à gérer l'expérience client. Les utilisateurs peuvent segmenter les divers contacts, suivre les interactions avec les clients, envoyer des e-mails, ainsi que lancer des campagnes avec des déclencheurs de communication personnalisés en fonction des e-mails ouverts, des clics, etc. Les utilisateurs peuvent également gérer l'e-commerce, de la gestion des stocks au traitement des paiements et des achats, configurer des paniers d'achats en ligne, suivre l'activité de la vitrine numérique, envoyer des devis, des factures et des reçus. Les outils de reporting et d'analyse du système aident les utilisateurs à analyser des paramètres tels que les e-mails, les performances des campagnes et les données de retour sur investissement. Les utilisateurs peuvent accéder à Keap à distance sur les appareils Android et iOS. Elle offre une intégration à QuickBooks, SalesForce, Outlook, Gmail, etc. Tarification sur une base d'abonnement mensuel, assistance par téléphone, e-mail et via une FAQ.
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Vidéo de Keap
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Keap - Prix

Keap n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Keap est disponible à partir de 79,00 $US/mois.

À partir de :
79,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Keap - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
3,8
Fonctionnalités
4,1
Simplicité
3,5
Support client
4,0
5 avis sur 1 133 Afficher tous les avis
Walter
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 26/08/2022

Marketing Automation

Il software è in inglese ma di facile intuizione.

Avantages

Keap è un software perfetto per le piccole imprese che vogliono gestire con efficacia le relazioni con i clienti.
Ideale per il marketing e l'e-commerce.

Inconvénients

L'utilizzo non è immediato, ma solo per via della complessità dell'argomento. Una volta configurato per bene può automatizzare con efficacia tantissime funzionalità di marketing.

Réponse de Keap

Hi Walter,
Thank you so much for taking the time to leave a review! It's great to hear that Keap is such a powerful customer relationship management tool in your business.

Répondu le 07/09/2022
Denise
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 06/09/2022

Keap, a robust and user-friendly program

It provides us with the flexibility to perform a wide range of segmentation operations to meet our specific requirements; for example, when developing a marketing campaign, we can divide our target audience into subsets based on factors such as their level of product familiarity, the frequency with which they make purchases, and their potential lifetime value as customers. It also includes a customer relationship management system that lets us delegate work and monitor both individual and collective productivity.

Avantages

With the support of Keap, I am able to automate my clients' operations. Through the use of numerous opt-in methods, I am able to collect leads, develop and release goods, and set up automated distribution schedules for both products and campaign emails. In order to streamline the referral procedure, you can use the referral partner function.

Inconvénients

If a contact does not seem to be actively engaged, Keap will mark it as opted out. To fully take advantage of the program's features, I believe it requires a significant time commitment to study each module and tool.

Réponse de Keap

Hi Denise,
Thank you so much for taking the time to leave a review. I'm so glad to hear tha Keap is an effective solution in your business for lead management, SEO, and more.

Répondu le 16/09/2022
parag
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
1
Support client
1

1
Publié le 25/07/2022

Terrible Pathetic After Support

Keap messed up all my enquiry forms( without authority) while migrating from Hubspot causing a big loss of business. No one answers, no support as I paid 1 yr beforehand. Emails offering discounts for 3 month without fixing the problems they made. No response and support when I wanted to do it at my cost in Australia. Kept giving COVID reasons for staff shortage.No training offered as no one answers emails and calls get transferred in a constant queue. Its a painful 4 months. Utterly unprofessional and unethical.I have lost thousands of dollars of business ruined from running the back end of my website. Please be very careful signing up......

Avantages

Only the way they lure you into signing up through Keap partners

Inconvénients

No Communication. Zero support. Sign up and forget

Alternatives envisagées 

HubSpot CRM

Pourquoi passer à Keap

Keap partner convicted me it is better

Réponse de Keap

Hi Parag,
I'm sorry to hear about your negative experiences. We have scheduled kickstart coaching sessions with you to help you to get you better trained on the application. Feel free to reach out to us with any further issues.

Répondu le 01/08/2022
Joane DanElle
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
2
Support client
3

4
Publié le 09/08/2022

Designed for advanced marketers!

Overall, I see the benefits of Keap/Infusionsoft and if I had the big budget to hire someone to set it all up, I can see how powerful it could be. But unfortunately, I was sold a solution that I was no where near ready for. I think this is perfect for the advanced marketer who has plenty of experience with funnels, CRM, automation etc. Unfortunately for me, it was too much, too soon!

Avantages

I loved how it was an all-in-one platform!

Inconvénients

It was incredibly hard to set up and use because the sales person forgot to mention that it was a robust solution for the more experienced marketer. So when I was first learning to create funnels, Keap/Infusionsoft was just too advanced for me.

Alternatives envisagées 

ActiveCampaign, ClickFunnels, Ontraport, Kartra, Kajabi et Leadpages

Pourquoi choisir Keap 

I was looking for an all-in-one marketing platform.

Logiciel antérieur 

Ontraport et Mailchimp

Pourquoi passer à Keap

It seemed like the best option at the time, however, I didn't realize how advanced I had to be (at the time).

Réponse de Keap

Hi Joane,
I'm sorry to hear that you found Keap difficult to set up in your business. I encourage you to check out some of our resources - including our onboarding coaching options, our live events designed to help you in your Keap app (https://keap.com/resources/events) and the Keap help center (https://help.keap.com/help) to get better acclimated in your app.

Répondu le 16/08/2022
Wendell
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 25/07/2022

The CRM that Keaps giving

Keap is a great CRM that has helped me take my follow up with clients and prospects to another level. As a serial CRM user this is by far the most robust CRM I have used that wasn't 2x the price of Keap.

Avantages

I love how easy it has been to get this system up and running. Email marketing, scheduling appointment and keeping up with my prospects and clients has been seamless.My favorite feature is the phone number that was included with my plan.

Inconvénients

The invoicing has been rough, some glitches with entering payment information. The appointments feature could use some more flexibility but is overall good.

Alternatives envisagées 

ActiveCampaign et Pipedrive

Pourquoi choisir Keap 

The free version was no longer cutting it, the paid versions were too expensive.

Logiciel antérieur 

HubSpot CRM

Réponse de Keap

Hi Wendell,
Thank you so much for taking the time to leave a review! I'm so glad to hear that Keap is an affordable and easy to use solution for your business.
I will share your feedback about our appointments and invoicing features with the right teams here so we can create a better experience for our customers.

Répondu le 01/08/2022

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