En savoir plus sur Copper

Copper est un CRM (Customer Relationship Management) facile à utiliser pour les petites et moyennes entreprises qui ont besoin d'un meilleur moyen de gérer leurs leads et de développer les relations avec leurs clients. Si vous n'avez pas le temps pour la saisie de données, les tâches administratives fastidieuses ou les outils trop complexes, Copper est peut-être l'outil qu'il vous faut. Il est conçu pour s'intégrer à Gmail et à d'autres applications Google, ce qui signifie qu'il peut enregistrer tous vos e-mails et autres interactions avec le bon contact, sans que vous n'ayez rien à faire. Vous pouvez également consulter les informations de tous vos fils de discussion par e-mail, des interactions passées, des tâches, etc., le tout en un seul endroit. Copper vous rappelle même de relancer vos contacts et de suivre les offres. Prêt à rejoindre plus de 25 000 entreprises dans plus de 110 pays à travers le monde pour établir des relations plus précieuses et plus durables ?
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Vidéo de Copper
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Copper - Prix

Copper n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Copper est disponible à partir de 29,00 $US/mois.

À partir de :
29,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Copper - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,1
Fonctionnalités
4,1
Simplicité
4,5
Support client
4,3
pascal
  • Secteur d'activité : Art/artisanat
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
4

5
Publié le 02/02/2022

pascal leonet

Avantages

extraction des donnees filtres intuitifs et ergonomie top

Inconvénients

beug et probleme de traduction des items anglais francais

Andrew
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 25/02/2020

Great CRM for Gmail users

Avantages

It works as a plug-in for Gmail. That sounds odd at first, but it actually works great assuming most of your sales activity happens by email - because you can add contacts, companies and opportunities (and access all email history with those contacts) with just a few clicks.

Inconvénients

The sidebar takes up too much space when working on a laptop with a small screen (so I turn it off).

Alternatives envisagées 

Pipedrive

Pourquoi choisir Copper 

Recommendation of a friend.

Logiciel antérieur 

Trello

Pourquoi passer à Copper

Gmail integration

Réponse de Copper

Love this feedback, Andrew. Really helpful for us as we continue to evolve the product. Thanks!

Répondu le 03/03/2020
Dulce
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
5
Support client
0

5
Publié le 04/08/2021

Amazing CRM!

Overall very happy with this software. Didn’t need any training at all as it’s very intuitive and easy to work with.

Avantages

It is very user friendly, loads quickly and can be used on the go. I love that there’s an app that works smoothly on my iPhone and iPad. This makes us super easy to work on the go or to be able to access info when away from the office. I also love the copper extension that allows me to see if my clients have opened up our emails (it lists each date and time it was opened)

Inconvénients

The only issue I have is that the Copper extension (not the software itself) sometimes marks an email as being read if I open it to link it to an opportunity. Not a big deal, I can usually rule out the “read” notification right after the email was sent because I know it was me. Any other reads are ones our customers triggered when they opened the email.
I also wish that the mobile app allowed you to view the customers numbers without having to select the “phone” or “call” option.

Greg
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
4
Support client
1

1
Publié le 08/02/2018

Too Glitchy and Poor Support.

Let me be clear, this product has great potential, and is almost good enough. But after multiple bad experiences with support, and an apparently stagnated development calendar, and very serious glitches, I suggest people stay away for a few years till this software can grow up a little.

Avantages

What I like is the idea. This should be a great software. But the key features it lacks and the DISMAL support team make it not worth the money.

Inconvénients

1. Support is terrible. They use zendesk for their support and the people reading the support tickets seem to struggle with helping. Here are a few examples:

a: We changed our domain name. All we needed to do was update our usernames to have the new domain on them. THEY COULD NOT DO THIS. I had to request this change - literally just updating our email addresses - 3 TIMES before somebody finally said it could be done. The first two people just said that it was impossible. The third person said it was do-able but it required adding additional users, and deleting old users, which unassigned all the work.

Is it that hard to update a database?

b. When one user made changes to the opportunity stages, we lost several opportunities even though the software claimed that opportunities would just be moved to adjacent stages. What's the point of sales software that loses track of opportunities?? When I reached out to support they said: "Unfortunately, there is no way for us to recover any deleted records in your account if this is already been accidentally or intentionally deleted by someone. [in other words, this is all your fault, not ours] We recommend exporting your opportunities/records weekly so you have a fresh back up when you need." Again, what's the point of using your software if we are supposed to keep the data on our side and normal use of your software causes it to break? Dumb. Dumb. Dumb.

2. Reporting is totally sales focused and doesn't help at all with regular task and project management. There is no way to see which team members are doing their work, or to generate reports on average time spent on tasks. Some valuable KPI data is not available in the sales related reports, either. Like how about we get a report to show the average time to close a lead? There is so much valuable data that we simply can't access.

3. Messy messy messy. The screen is just jammed packed with data, much of it useless, and it's difficult to find the data you want. Accordions inside of tabs inside of pop-ups? Really? Is that the best way to access the tasks associated with a client? It shouldn't take 3-4 clicks to get to a teeny tiny truncated accordion window of information. We should be able to see and sort through data related to a client within the main window. Bad design.

Utilisateur vérifié
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
5
Support client
3

5
Publié le 29/09/2022

Great tool if you have Google Workspace

Great work tool, if the workers enter information, it is easy to use and read to be able to measure the management and have control over the accounts.

Avantages

Great work tool, if the workers enter information, it is easy to use and read to be able to measure the management and have control over the accounts.

Inconvénients

works better when connected to Google Workspace

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