En savoir plus sur Hospitable.com

Smartbnb est une solution de location intuitive conçue pour les entreprises de location à court terme afin de simplifier la communication avec les clients et d'automatiser les opérations commerciales. Grâce à des connexions natives ultrarapides à Airbnb et HomeAway/VRBO, Smartbnb permet aux entreprises de gérer toutes les propriétés et les opérations locatives sur une seule et même plateforme. Les principales fonctionnalités de la solution comprennent une messagerie native, les préapprobations, l'automatisation des tâches, un calendrier de tâches intégré, la gestion des comptes, une fonctionnalité de recherche/filtrage, la gestion des enregistrements/sorties, des modèles préchargés, des notifications personnalisées, des rapports de journal, etc. Smartbnb permet aux entreprises d'améliorer l'expérience client en automatisant la messagerie entre les clients à l'aide de règles prédéfinies et de modèles personnalisés. Les utilisateurs peuvent automatiser les messages pour gérer l'ensemble de l'expérience client, de la demande de renseignements au départ du logement. Grâce au machine learning et aux modèles d'intelligence artificielle intégrés, Smartbnb détecte les questions fréquemment posées et propose des réponses prédéfinies personnalisées pour chaque demande. Smartbnb automatise la planification des tâches de ménage, d'enregistrement/de départ, de maintenance, etc., tout en déléguant automatiquement les tâches et en notifiant chaque employé par SMS ou par e-mail. Les entreprises peuvent afficher les données de l'équipe telles que la disponibilité et les logements attribués pour évaluer et optimiser la productivité des équipes. Toutes les interactions, tous les événements et toutes les tâches sont surveillés et suivis par e-mail et par SMS. Grâce à des intégrations en temps réel, les messages et les comptes sur tous les canaux tels que VRBO et Airbnb sont gérés dans un emplacement centralisé.
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Hospitable.com - Prix

Hospitable.com n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Hospitable.com est disponible à partir de 29,00 $US/mois.

À partir de :
29,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Hospitable.com - Avis

Note globale

4,8
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
4,7
Fonctionnalités
4,6
Simplicité
4,7
Support client
4,7
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Tous les avis sur Hospitable.com

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134 avis
Samir
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
5

5,0
Publié le 31/03/2020

Gain money, gain time

Avantages

automatisation des messages. Gain de temps énorme.

Inconvénients

Le logiciel est uniquement disponible en anglais.

Jonathan
Jonathan
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 24/01/2020

Phenomenal - I have tried it all - finally a company that deserves 5 stars in so many ways

This company solved most of my problems I was looking to solve by looking for a channel manager. I had created 150k/year of sales from just airbnb in just a year and new I needed to scale my biz, but I also knew I would not be able to handle more administrative work without finding a way to delegate and automate more fully. I knew I needed to scale to different marketplaces, VRBO, then flipkey, then booking.com... but knew I needed an integrative software to manage that process. I hunted and hunted, I reviewed 50 or 60 tools, pricing structures, features, claims, I tried 20 free trials, I actually set up 8 different tools, until I finally tried this one. While every other tool had a fundamental problem - profoundly over charging, taking a % of your company ( % of sales ), broken essential features like chat features ( tokeet ), broken import/export/linked listing features ( guesty )... this one didnt. Superhost tools was an exception - solid little tool for what it does, but SmartBNB does the same stuff - BETTER... specifically superhost tools automates communication - which is sometimes profoundly out of context but better then nothing, and smartBNB enables review of scheduled messages, which lets you edit them to fit to context.

It literally does almost EVERYTHING I could have wanted, but BETTER.

While the calendar feature needs a simple fix ( scrolling is the only workable means for that for ease of use like Airbnb ) - THIS is the app to set up and follow.

Avantages

- $7/listing
- No setup costs
- Enabled automation of 90% of my communications
- I can review communications that are scheduled automatically BEFORE they go out
- They don't want a percentage of my COMPANY to provide a killer service ( no % of sales model )
- They are under priced and over deliver
- They under sell and overdeliver

I have tried SO many tools!! Guesty and Tokeet were so glitchy they cost me money to try to setup. Guesty wanted $1000 just to set me up AND a PERCENTAGE OF MY COMPANY ( % of gross sales ) STAY AWAY from any company like that! Wheelhouse automated my prices, for a PERCENTAGE OF MY COMPANY - meh. Guesty promised to scale my ads and failed miserably. Tokeet's chat feature was garbage, but import/export listing feature was awesome.

In the end, you can only hook up one channel manager to your airbnb account, so if your like me, you have got to decide on one at a time. I have tried 8 and reviewed 50-60... and Im done looking. SmartBNB delivered in almost every way I could have wanted.

- Dirt cheap for what you get
- Perfect communications channel w guests ( I am super picky )
- Seamless automated messages WITH THE ABILITY TO REVIEW THEM BEFORE THEY GO OUT
- Bad Review strategies and are automated, rational, and effective
- Almost instant, and intelligent customer service
- Killer Documentation that actually trains you and almost never confuses you
- Phenomenal - like off the charts phenomenal customer service tools.

Inconvénients

- The calendar viewing is weak. Its fine because you can just use Airbnbs... but to improve it guys: clicking to go to the next month? Really? You cant scroll to Jan 15th to feb 15th? Fix that. Make it scroll like airbnbs please immediately. I don't touch that, but again, its not really a point against the company because you don't actually need to use it, I can get everything from the airbnb cal with info imported via Ical from the other sites.

Perry
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 30/10/2024

Automation we can't live without

Hospitable has become an essential part of my property management business.

Avantages

Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms. The user interface is intuitive and easy to use. I love that their customer service is responsive, even for their lowest-tier subscribers.

Inconvénients

I love everything about Hospitable! I have requested several new features related to mid-term rental management (30+ day stays) that are currently missing, such as the ability to collect security deposits. I've been with Hospitable less than a year and at least 2 of these features have already moved forward into their development plan. Zero other companies who I've ever made suggestions to have ever moved forward with an idea, so I am impressed!

Justin
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
1
Simplicité
1
Support client
1

1,0
Publié le 27/08/2023

Signed up for Free Trial, tried to import Airbnb - didn't work. Customer service ghosted me....

Terrible, I haven't been able to use any of it and was ghosted after an initial 2 responses by their customer service chat.

Avantages

Nothing. I haven't managed to get anything to work yet, nor have a reasonable conversation with customer service

Inconvénients

I signed up to their free trial, thinking it looks like a good product. When importing my Airbnb listings, a glitch happened. So I contacted customer services. A person called [sensitive content hidden] initially responded in a few minutes, I explained the problem, then she asked for more informaiton which I provided. She then literally disappeared. I am sat there waiting like a lemon. It appears her shift must have ended. She had no intention of letting me know of course. So I sit there waiting for the next 45 minutes, writing to her asking if she is there and then after realising she left, I wrote again berating her for not telling me she was signing off. I am quite shocked at this level of ineptitude with a potential new client, firstly with the software and secondly with the customer service. How does this product have so many positive reviews? What am I missing here?

Réponse de Hospitable.com

Hi Justin, that's certainly not the customer experience we are known for. If a Customer Support Advocate has signed off for the day, your ticket should have gone into the general support queue for someone else to pick up the conversation.

We don't have enough information from this review to track down that ticket but if you email [email protected] we'd be happy to assist you in getting your account set up.

Répondu le 29/08/2023
Rob
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 24/10/2024

The easiest STR PMS

Avantages

Ease of use, functionality, ease of setup

Inconvénients

Initially was missing functionality I was looking for in dashboards/reproting, but they quickly fixed it!

Alternatives envisagées 

Guesty Lite et Lodgify

Pourquoi choisir Hospitable.com 

Looking for better functionality and ease of use, more automation for messaging

Pourquoi passer à Hospitable.com

Messaging automation was the main factor, but also the ease of use to save time on busywork long-term

Réponse de Hospitable.com

Thanks for the review!

Répondu le 05/11/2024
Trey
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 20/06/2024

Hospitable review

Overall, I’ve been using this product for two years now and they continue to update and add new features that continue to make my business more efficient and streamlined. I recommend Hospitable to anyone looking for a solution for short term rental management.

Avantages

Hospitable has been critical in managing my calendar with multiple booking sites. The auto responses after bookings and inquiries saves so much time. I have created templates to send check-in instructions for each unit and Communication with the client is on auto pilot.

Inconvénients

I don’t have much bad to say about Hospitable. It has done everything I’ve needed.

Alternatives envisagées 

Guesty Lite

Pourquoi choisir Hospitable.com 

Guesty was much more expensive than Hospitable at the time.

Logiciel antérieur 

Guesty Lite

Pourquoi passer à Hospitable.com

Price and features

Réponse de Hospitable.com

Thank you for your positive feedback, Trey

Répondu le 26/06/2024
Casey
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
3

5,0
Publié le 13/06/2024

Great channel management for less than the other guys.

Avantages

They offer comprehensive channel management at a fair price. My short term rental business is just a small percentage of my real estate investment portfolio. Without the proper management, it can be more work than all of the others combined. With Hospitable there is a learning curve, but once you dial it in, it's pretty much hands off of your hands on team is solid!

Inconvénients

Difficult to reach customer service. We are in different time zones and everything is done though chat. I have a substantial work life and trying to get issues resolved in the amount of time I have to devote to it was problematic at first. Obvious growing pains for me and Hospitable as well. I also don't appreciate that you can pay for upgraded customer service.

Réponse de Hospitable.com

Thank you for your review, Casey

Répondu le 26/06/2024
Celeste
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 23/10/2024

Highly recommend

It’s great! Very user friendly . Quick to get running and get the hang of .

Avantages

Hospitable makes it so easy to manage my STR remotely. The automated messaging and lock code changes are worth their weight in gold . This service saves me so much time and stress knowing it’s taken care of without me having to check every single booking . The review reminders and AI reviews also makes it a breeze to review guests. Calendar integration with air bnb is seamless and the notifications to my cleaning team keep us working in smooth order so a turn over is never missed .

Inconvénients

It would be amazing if they could have pricing software built in so I didn’t also have to use Pricelabs . Would rather have it all in one place .

Réponse de Hospitable.com

Thank you for the kind words and the feedback

Répondu le 05/11/2024
Suzanne
  • Secteur d'activité : Import/Export
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 24/10/2024

Great for your rental property

I have loved the convenience of having both of my rental platforms in one central location. I love the AI response options because they can word everything much better than I can.

Avantages

The ease of having everything I need all in one central location.

Inconvénients

Sometimes it will disconnect your accounts and you have to reconnect them. But that has not happened in a while-so maybe that has been fixed.

Réponse de Hospitable.com

Appreciate the review!

Répondu le 05/11/2024
Brian
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 24/10/2024

Excellent service

I've been using Hospitable for more than a year, happy with their service, especially the CS, they are quick to reply my enquiries.

Avantages

Clear calendar layout and prices are updated in different platforms at the same time.

Inconvénients

When PriceLab is connected, price cannot be set on Hospitable as it will be overriden by the price from PriceLab.

Réponse de Hospitable.com

Thank you for the positive feedback, Brian!

Répondu le 05/11/2024
Michelle
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 24/10/2024

LOVE LOVE LOVE

Love it and worth the money not having to pay someone else to manage it for me.

Avantages

Love how easy they make my life. The platform works so well with managing all the channels to really make my life easier. Also love the AI feature to make me sound so much nicer in my emails. I do manage my property from 3000 miles away.

Inconvénients

I have one little glitch in the task area. I can't click on the circle to schedule a cleaner because it sends the wrong date but we did figure out that I can do it from the operations list and it is right.

Réponse de Hospitable.com

Thanks for flagging that feedback here, Michelle!

Répondu le 05/11/2024
Kristen
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 15/08/2023

A wonderful sanity saver!

I've been in this business for 6 years – own/manage 3 beautiful 5-star VRs in a popular mountain town in NC. My new cleaning team suggested I engage Hospitable for communicating with them. BEST THING I EVER DID! I use it for managing my cleaning team, guest communications, and door locks. Soon, I'll set it up for direct bookings and gathering contacts for marketing using MailChimp. NEXT LEVEL property management!

Avantages

I LOVE the automated guest communications and lock code management!!! Once set up, it saves me valuable time, eliminates errors, and smoothes the entire host/guest experience. Everyone is happier!

Inconvénients

Not sure I have a "least" to like! Hmmm... My only regret is that I didn't start using Hospitable sooner!

Réponse de Hospitable.com

Thank you for your kind words, Kristen!

Répondu le 29/08/2023
Alexandre
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5,0
Publié le 03/07/2023

The best for personalised guests comunication

so easy to start, but very complete

Avantages

The high personalization possibilities, the pricelabs integration

Inconvénients

Nothing to say here, i really like the program

Alternatives envisagées 

Hostaway, Hostfully Property Management Platform et Guesty

Pourquoi passer à Hospitable.com

price and features

Réponse de Hospitable.com

Thank you!

Répondu le 29/08/2023
Eric
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 05/02/2023

Awesome Channel Manager

The overall experience has been great. It has made property management so much easier.

Avantages

I really like the ability to manage my inbox, properties, and pricing all in one location. I can communicate with all my guests in one place. I can see all the details of my property and reservations. I can see my pricing through the Pricelabs integration. It also integrates with TurnoverBNB to set up cleaning schedules for my cleaners and with MailChimp to keep track of guests' information. The feature I like most of all is the guest experience section which allows for automated messaging and canned messages.

Inconvénients

The only issue that I have had was approving inquiries through Hospitable. I usually have to go to the booking platforms to do this but it's not a big deal.

Alternatives envisagées 

Guesty Lite et Hostfully Property Management Platform

Pourquoi passer à Hospitable.com

It was highly recommended.
Kimberly
Kimberly
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
3
Support client
0

4,0
Publié le 16/10/2022

I'd do a hard pass, personally.

Customer services irritated me. And I disliked the way the platform lags out and times out loading their pages on a cell phone.

Avantages

I don't really have any good things to say about Hospitable. It has some benefits like talking to the client and having an almost checklist up for things. Knowledge of address was still hard to find. Codes were as well.

Inconvénients

I think my least favorite part was trying to access and assess their calendar. All you'd see on a mobile phone was one line with a jumbling of bright green trying to show the dates booked.
Once you got the full calendar open, about 10 minutes of fumbling, it was pretty nice but I'd prefer customized options for colours. Pretty basic layout but laggy and buggy each time I use it. I wouldn't waste my time if you have a mobile phone.

Greg and Minke
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 16/12/2021

Awesome Product for Passive Rental Management

Couldn't run my business without it

Avantages

Love the automatic question detection
Flawless guest and staff messaging
Solid pricing/calendar syncing

Inconvénients

When bringing on new staff, they don't receive details of existing but future bookings so have to advise manually

Yaroslav
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 03/04/2020

Best money spent

Amazing. I love the company and their product. And it keeps getting better every year.

Avantages

I most love that this software allows to automate 80% of communication with guests. I never have to worry about check-in instructions, parking instructions, leaving reviews and many other small communication things. I love the price of Smartbnb as it's very affordable for anyone doing short term rentals. And the support has always been quick and amazing.

Inconvénients

It's not magic. You have to sit down and learn and try and test certain features. So it does take some time to learn what are the best settings that suit your needs as the software can be customised in incredible detail.

Réponse de Hospitable.com

Thanks Yaroslav for your feedback. Sadly, magic always require some degree of work, depending on how custom you want your setup to be. What we help with is the ROI on that initial time investment. Let us know if there is anything we can do to make it faster on your end!

Répondu le 20/04/2020
Wayne
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 06/12/2021

I love Hospitable

Communication with my guests is made easy with their software. Whenever I have an issue, support is very easy to connect with and will respond shortly after my request, many times in real-time, chat.

Avantages

I love the multi-channel messaging and the ability to take great control over scheduled messages.

Inconvénients

Some of the options are not quite ready. Additional channels need to be added, like TripAdvisor, etc.

Monika
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 03/04/2020

Thanks to smartbnb keeping our response rates very high while saving our time !

We're avoiding mistakes that can occur when sending messages without automatization. Also it saves loads of time of our emploees with sending automatic templates, more to that, no one has to remember about sending them to each guest !

Avantages

It makes managing many properties very easy in terms of guest comunication. We're keeping our response rates very high. Really great feature is automatic guest review. It helps to save a lot of time and energy.

Inconvénients

I would love to see integration with other portals than airbnb. Booking.com would be great as it is another big player in a short term rental OTA's. We're missing the feature of responding to the guest reviews (automated).

Carole
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 18/07/2022

A great way to manage vacation rentals!

I love this platform for my two properties and should have joined earlier. Saving me time and being more efficient.

Avantages

I like that fact that all my listings with all platforms are in one place. I love the app.

Inconvénients

Sharing my calendar with the cleaning crew is not working.

phil
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 09/05/2020

Essential for providing consistently excellent customer service

Great software for automating event based messages. Also provides hosts with a central dashboard for guest communication.

Avantages

Allows for automated, event-based messaging for short term rental operators. Construct the perfect message once and have it sent to guests exactly the same every time. Lots of customization options to personalize the message and help the guest feel like they are unique and special.

Inconvénients

The ability to automatically answer questions based on AI is a promising idea but only works for a few basic questions like early check-in. It is very hard to train the system to recognize other frequently asked questions.

Gavin
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 06/04/2020

Awesome, awesome product!

Wonderful! Great customer service! Great product!

Avantages

We love everything about this software. It is a key part of helping us manage our customer base and we wouldn't want to be without it. It's a MUST HAVE! Easy to use & very functional and "smart."

Inconvénients

We feel it's great as is! Keep doing what you are doing!

Réponse de Hospitable.com

Thanks a lot Gavin for your great words after using our product for 2 years! If there is anything we can do to improve your experience, feel free to let us know!

Répondu le 20/04/2020
Christine
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 21/11/2020

Simply the best

Fantastic, can't go without it.

Avantages

It does almost anything you want it to. It is so SMART. No other messaging tool compares to this and it's automated 95% of my communication, and given me over 800 reviews on OTA's praising how good our communication is. Fantastic customer support too and easy to set up once you understand how the tool can be used.

Inconvénients

It only works on Airbnb and VRBO and I wish I could use it for emails and other OTA's.

Réponse de Hospitable.com

Thanks for the kind words, Christine! Keep your eyes peeled for some additional channels coming over the next few months.

Répondu le 23/11/2020
Ntsako
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 21/10/2019

Smartbnb changed everything

TIME!!!

Avantages

I like the ease of use, its very intuitive, even if i give it someone who has never been exposed to the software, they are still able to learn the ropes pretty quickly

Inconvénients

Sometimes messages require me to review and send, e.g booking confirmation, but its only been happening recently, so hopefully they will fix this

Réponse de Hospitable.com

Thank you so much for your review! We really appreciate your feedback. Our designers and developers are constantly working on making sure the software is easy to use for all kinds of users.

You mentioned in the 'cons' section that sometimes you need to review messages before they go out, like booking confirmations. I have good news for you! If you go to your account settings you can switch on the option to send messages to returning guests. It's switched off by default but if you turn it on, then the confirmations will go out automatically!

We hope you will continue to trust us to save you time in the future :)

Répondu le 05/11/2019
Nigel
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 30/04/2020

Manage your short term rental stress and time free

Has enabled me to run properties in Australia and the UK, from an island in the middle of the Pacific with poor internet. AND to achieve top rating for communication!

Avantages

Copes with all messaging. They have pretty well thought of everything and new features continually being added

Inconvénients

Takes a short time to set up, but well worth the initial effort

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