En savoir plus sur mHelpDesk

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception. Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees. Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.
mHelpDesk Logiciel - 1
mHelpDesk Logiciel - 2
mHelpDesk Logiciel - 3
mHelpDesk Logiciel - 4
mHelpDesk Logiciel - 5
mHelpDesk Logiciel - 6
Vidéo de mHelpDesk
mHelpDesk Logiciel - 1 - aperçu
mHelpDesk Logiciel - 2 - aperçu
mHelpDesk Logiciel - 3 - aperçu
mHelpDesk Logiciel - 4 - aperçu
mHelpDesk Logiciel - 5 - aperçu

mHelpDesk - Prix

mHelpDesk n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de mHelpDesk est disponible à partir de 169,00 $US/mois.

À partir de :
169,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

Produits similaires à mHelpDesk

ConnectWise Control

ConnectWise Control est une solution de gestion des opérations basée sur le cloud qui permet aux techniciens d'effectuer...

Limble CMMS

A simple to use, mobile first maintenance software solution that even your boss can use it. Our average customer...

RazorSync

RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is...

ServiceNow Customer Service Management

ServiceNow est une solution de gestion des services informatiques qui inclut la gestion des actifs, la gestion des...

Housecall Pro

Housecall Pro est une application de gestion des services sur le terrain, basée sur le cloud, qui permet aux professionn...

Service Fusion

Service Fusion is an all-in-one, cloud-based field service management software. It caters to service contractors and...

mHelpDesk - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
3,9
Fonctionnalités
4,0
Simplicité
4,3
Support client
4,4
Mark
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 02/02/2018

Our experience has been extremely positive. No other company would go this far for a customer.

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Avantages

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Inconvénients

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Réponse de mHelpDesk

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Répondu le 05/02/2018
Darell
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 09/10/2020

Field Service Software for any Business to Stay Organized

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Avantages

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Inconvénients

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Alternatives envisagées 

Housecall Pro

Pourquoi passer à mHelpDesk

I really liked the customer support when I called to get information about the functions and features of their software before making a choice. I felt more serviced as a customer by working with M Helpdesk Staff.
Saba
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/11/2022

Review of mhelpfesk

It's help me a lot it's easy and convenient for everybody

Avantages

Mhelp desk is a #1 easiest and most powerful software solution for your field services business.improve asset visibility moderate IT services.it allows u to transfer data from any computer or any device.

Inconvénients

The main problem of this software is very slow

Jessica
  • Secteur d'activité : Recherche
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
5
Support client
0

3
Publié le 15/11/2022

Easy to use

Avantages

Software is easy to use, and customer service is helpful when available.

Inconvénients

Software is slow and also the monthly cost is expensive.

Julie
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/05/2019

Great Customer Support

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Avantages

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Inconvénients

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Alternatives envisagées 

Verizon Connect

Pourquoi passer à mHelpDesk

Their program wouldn't track customer sales tax for each job. There were also a few features that couldnt compare to MHD.

Réponse de mHelpDesk

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Répondu le 03/06/2019

Catégories connexes