GoTo Training

Avantages

I love that this allows me to schedule out classes in advance. It also allows me to easily create and administer tests, share supporting documentation, and make sure people are paying attention. In this type of learning environment between remote offices it's essential that the performance of the application is spotless when it comes to audio and video and for the vast majority of trainings I've run GTT has been amazing.

Inconvénients

I have 2 major complaints. 1st there is a bug in the software that has been there for over two years at this point that prevents me from using the quiz functionality as intended. Customer support took over 6 months to figure out this bug even though I suggested that it might be the problem on the first interaction. 2nd there is no way to mass export all of your classes to Google Calendar. I figured out a way to do a work around using apple calendar and then exporting that cal to google cal but it's a huge pain still.

Avantages

GoTo Training is a very easy to use conference/training software. There are many tools to keep the meeting interactive and engaging. The unlimited cloud storage of recording is also AMAZING!

Inconvénients

The recent update and redesign of the website is AWFUL.

On the webinar side, the issues I most often come across is audio issues. People don't know how to connect, can't hear me or I can't hear them. Of any issue I have, 99.9% of them are audio related.

Avantages

Scheduling
Client data collection

Efficient and effective monthly billing

support always answered the phone, (even though they were too ignorant of the product too help,)

Supervisors form support always promised to get back to me. (Even though they never did,)

Inconvénients

Bugs
Features that don’t work
Long list

Using this product cost me about 25% of every event I’ve done that invoked payment.

Zero accountability.

Alternatives envisagées 

Pourquoi passer à GoTo Training

Avantages

The ease of setting up sessions is great and it has excellent survey/question capabilities. I also love the ability to record sessions.

Inconvénients

It has had some downtime in the last year that has been no fun, and it has no direct scheduling within an outlook calendar invite.

Avantages

We really like all the opportunity that this software has - breakout rooms, library, scheduling.

Inconvénients

It's not easy to learn. We have had to teach ourselves which is probably why we don't know how to use all the features correctly. That being said, we have had no contact with customer support other than them sending me a huge binder of materials to figure things out on my own.