Front

Avantages

Front permet aux équipes d’interagir de façon simple, rapide et efficace.

Inconvénients

L’intégration avec Aircall n’est pas la plus optimale

Avantages

Front helps us respond so much faster as we collaborate on high impact messages and it lets us know what each other's doing. The support team is also really fast and reliable.

Inconvénients

Runs on Electron, so can be a bit slow. Some missing features but the team is iterating really quickly.

Avantages

The interface and how is easy to teammates collaborate and organize conversations with customers.

Inconvénients

Language only in English
Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great
API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation"

Alternatives envisagées 

Pourquoi choisir Front 

Logiciel antérieur 

Pourquoi passer à Front

Avantages

Ability to make notes and share with teammates directly on an email without engaging the sender. Auto Sorting/Tagging emails keeps organization on track. Setup and notifications are simple and customer service is responsive and helpful.

Inconvénients

The initial launch can be intimidating without a little in-depth training. The feature-rich views and options take a little getting used to when coming from a standard email system.

Avantages

We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well. On any given day, we can have a different auto responder, which is great because we're always in a dedicated project on Wednesdays and out of office on Fridays. It's also a bonus that send later is active right out of the box - so when I'm working on emails after my kids are in bed they show up to my clients as sent at 7am the next morning. Set up wasn't too bad since I had already used Support Bee previously. The mobile app is solid as well, though my Android phone tells me it takes a lot of battery power. I wish it was listed as a native email provider on Andoid phones - so right now if I click on a email link in my Pipedrive App, I can't have it open in Front. Front is better than Pipedrive for sending emails since I can drop screenshots inline in emails in Front - something we do on a daily basis. I recommended this to a client who initially liked the idea that it connected with Shopify, showing order information beside each email (see cons for rest of the story). It's normal email stuff works just fine as well - removing formatting, adding bullets, bold, etc all work as expected. As an admin, I like having the ability to make sure my team is keeping on top of shared emails. Additionally, when a teammate needs some help on a message, they can share it with me to help advise them.

Inconvénients

Buyer beware on the TOS regarding refunds. I set this up for a client and got them paid up as an annual client with several users. However, it wasn't a good fit for them. I was not pleased to find out Front does not offer pro-rated refunds, which is costing my client a lot of money and jeopardizing my relationship with them. Customer services was unsympathetic. For this reason I can't recommend Front anymore. If a user signs up with an annual plan, they will at some point be losing money, not saving it - unless they cancel on the anniversary of when they started. Just because it's in the TOS doesn't mean it's the right thing to do: Front is one of the companies that needs to learn this.