NetSuite is a provider of SaaS-based business solutions. NetSuite offers a web-based application for midsize wholesalers and distributors, offering a complete suite with features like ERP, inventory, e-commerce, accounting, fulfillment, and CRM.
The solution assists midsize businesses in both execution and planning of business workflows. Users can manage accounting and inventory, along with many other key operations including CRM, customer self-service, order processing, and e-commerce. NetSuite also provides dashboard functionality for visualizing key business information that is essential in making reformed decisions about sales, expenses and demands.
NetSuite SuiteSuccess delivers a single view of orders, inventory and customers. With over 100 customizable reporting templates, users can create and share reports with multiple stakeholders within and outside the business boundary.
Aaron O. Secteur: Services juridiques Nombre d'employés: 51-200 employés
We have used NetSuite for two years now. The Software saves us lots of time and makes our job easier.
User friendly software!!! Great for custom reporting and searches, able to import payroll in a few minutes, drill down feature, web-based you can use anywhere and open multiple windows at the same time. The ability to scan in AP backup which saves space and time on billing and audits, recent activity allows you to find what you did last quickly, dashboard can be customized to specific users - shows key performance indicators such as bank balances, sales & expense versus other periods. There are workflows to automate task such as vendor approvals, customer service and all NetSuite employees are very friendly and extremely helpful. Also being a non-profit, NetSuite employees volunteer their time with through Pro Bono projects - we have used this three times with great results.
Any hurdles or issues that i have had were solved by reaching out to NetSuite. One year I was having difficulty printing 1099's but customer service helped get me on track.
- multi tennancy
- multi currency
- multi language
absolute flexibilty / release secure customisation
ALL in ONE product for ALL industries *** real/public CLOUD
- recurring billing
- bank reconciliation
- credit card statement import
- LEAD to CASH process
- PROCUREMENT to PAY process
ALL RELEASE SECURE
- 2 x major release changes per year
- since ~20 years
- for 15000 "logos" = 40000+ clients
HUNDREDS of PARTNERS worldwide
Customer does not need a special expertise to use NetSuite. An internal NetSuite admin can be trained - she/he needs to have some ERP-economical background through - sure.
interface / API / development plattform "in the cloud"
Whatever is not fully included so far can be "attached" e.g.
- no ERP with accounting on earth has an HR product fully integrated that can cover the same amount of counties as expected from the accounting side of view. Too many regulations.
same with PAYROLE
- the BI requirements are too diversified that 1 product can cover all. Eithger the internal NetSuite tools will do the job or you attach whatever suits best
- NetSuite has kind of a "simple" webshop and a SUPER DUPER webshop named SCA = SuiteCommerce Advance that can do everything you need.
Rule of thumb with pricing: probably a 5th to a 10th of the price of DEMANDWARE or HYBRIS but INCLUDING webdesign AND fully integrated REAL TIME solution
Maybe performance - does not apply in all countries and is very dependant on the amount of individual scripting/programming in the individual system. This can be monitored and maintenanced but still needs to be done.
Not as "chique" as "best of bread" solutions
The overall ERP problem: make users in their various roles aware of all the options they have ... in most case an internal problem which of course refelcts to supporting professional providersevice
Efrain G. Secteur: Vente au détail Nombre d'employés: 51-200 employés
It is a very powerful ERP, especially its purchasing and inventory management modules and make work much easier and efficient. It allows you to connect in any device in any network. Overall I've had a great experience with NetSuite and I wish more companies used it.
The most important reason why we switched to NetSuite is that it allows you to access in any computer, anywhere, without having to be connected to the organization's network. This allows you to get work done at home, when needed. It has a lot of logistics modules based on your needs, like financials, human resources, manufacturing management, inventory, management, sales, management and purchasing management, among others. For my particular area of work, inventory management is great and is better than its competitors
Modules are restricted to different areas within the organization but sometimes you need a function or tool from a module you don't have access to. In this case, you have to contact the administrator and ask for permission, making the process a bit tedious. Reports' designs could be slightly better and allow more customization.
Scott B. Secteur: Comptabilité Nombre d'employés: 2-10 employés
NetSuite is a very stable and customizable software that can handle almost any business. The software works will for midsize businesses as it can be cost prohibitive for smaller companies.
NetSuite is customizable for most any business. Once set up, the software is easy to use. The software is very stable and reliable. No downtime and you can access it from any web browser.
Setup can be somewhat complicated. There are so many features to set up you may require professional services to set up the software to be able to use it. NetSuite's licensing fees add up and get expensive with more users and features. Cost can be prohibitive for some smaller businesses.
Utilisateur vérifié Secteur: Services environnementaux Nombre d'employés: 13-50 employés
Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users.
Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks.
There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional.
Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies?
I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture.
The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.
Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes
Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays