ECLIPSE

Avantages

This was installed at the office that I purchased. You own the software, but it doesn't really work well unless you pay the annual fee. Once the macros are set up, you can enter a note quickly. The reports were decent. Integrates cash practice and cc processing.

Inconvénients

Cost is my number one objection. I didn't like the billing portion of the software either. It's time-consuming to set up the macros. Doesn't feel very intuitive. Remote backup is extra.

Avantages

ECLIPSE is a complete medical management software that helped me and my work team a lot. The positive points that I personally highlight the most is that it complies with HIPAA requirements, which guarantees the privacy and security of patient information, as well It features robust patient record management functionality, allowing healthcare professionals to efficiently store and access records, and this goes hand-in-hand with the ability to schedule appointments and manage billing. And finally, its multi-location function that allows medical practices to manage operations in various locations, facilitating collaboration and coordination between the offices of the company in which you work.

Inconvénients

As a first negative point I can say that learning to use this software must be complicated like any other, but there is not much help information about it. And as a last negative point is that the customization of the system is not very extensive and complete to fully satisfy the needs of the company.

Avantages

The transition and training was very smoothe from our previous EHR and very well managed. Our sales rep, Laura Davis, was AMAZING, and has continued to be for 3.5 years, often acting as support and helping troubleshoot problems. The system is highly customizable, has great alerts, and as a comprehensive system should have allowed streamlined workflow.

Avantages

Macros!!!! I wish I made the switch long time ago. My new patient exam note takes as long as my daily treatment note used to take. It is efficient, bullet proof and so easy to use!

Inconvénients

I wish we could be in a chart at multiple stations at the same time.

Avantages

The EHR full body template is quick and easy to use. Once I customized the macros I can get a fully complaint and unique E/M note done in 5 minutes or less and a daily treatment note done in 30 seconds. Eclipse support helped me all the way.

Inconvénients

I don't really have any problems with the software at this time.

Avantages

the patient intake. like i said earlier, its super easy to get through and all the fields needed are right in front of you.

Inconvénients

the initial start up was a little tricky, but as its used more and more the easier it gets

Avantages

It does everything my practice needs in one program.

Inconvénients

There's nothing I can think of that I don't like about it

Avantages

The notes are customizable. It makes documenting patient encounters easy. The full-body encounter makes the daily soap and new patient encounters quick to document.

Inconvénients

The reports of the practice statistics could be better. Such as knowing the lifetime visits for each patient or provider.

Avantages

It works for basic functions. No frills.

Inconvénients

The technical support for this product is the worst I have seen in 30 years. There is only one person doing tech support and he seems to take great joy in letting you know how stupid he thinks you are. He managed to make our office assistant cry and closed a case because he thought the issue was resolved. Stay as far away from this product as you can. The product itself uses a Windows 3.1 interface along with a dongle for software protection which requires you to have a computer with a com port which in this day and age, is archaic. That and you need to share your whole hard drive to even get the product to work. I am going public with this after trying to contact the founders of the software and getting no response from them so that should tell you right there that they don't give 2 cents about their customers.

Avantages

I use the ECLIPSE Software daily at my company, I've had this software for 2 years and I just love it. ECLIPSE makes the billing proces very easy for me and my employees, with this software i can also schelude consults and many more, the EHR (electronic health record) its one of the best thigs of the software the doctors in my company love it, this also has an extensive alerts system that is very helpful, the security features saved my company once from a fire, for this and many other things ECLIPSE its a must have in my company.

Inconvénients

There is nothing negative from my point of view! If you had to improve something that would be your system of notes sometimes there are failures to save certain notes and that can be annoying however this happens very rarely but it would be good if they fix it

Avantages

We have been using Eclipse for many years, we have grown and changed during this time and Eclipse has been able to help us throughout all the changes. We are a multi doctor practice with different specialities and all of our practitioners are able to use the software according to their specialities. Eclipse has been great in helping us customize changes as needed.

Inconvénients

Would like to see some more detail in some of the reports (account receivables).

Avantages

I have been using Eclipse for over 13 years. The software is extremely user friendly and very easy to navigate. Billing and posting payments goes very smoothly.

Inconvénients

The only negative I found was it takes quite a bit of time to run reports, it has to scroll though the entire patient rolodex and with 13 years of data in the system it takes more time then I would like.

Avantages

Customer Service - friendly, extremely knowledgeable and will return your calls. Most of the representatives are genuinely concerned about resolving your issue

Inconvénients

patient bills are terrible, reports are hard to navigate, not up to EHR standards unless you pay an additional fee.

Avantages

Eclipse excels in robust financial management and possesses an impressive capability for detailed reporting

Inconvénients

Despite its many strengths, the EHR/Encounter module in Eclipse could benefit from further refinement

Avantages

How I was able to organize my practice better and keep track of statistics, billing and collections. [SENSITIVE CONTENT] was instrumental in helping me streamline my soap notes making me quicker, more efficient and more complete

Inconvénients

Honestly my software has always been kind of buggy especially on my workstation several times a week I get kicked out and can’t get back into the licensing issues. This has been a frustration from day one it has gotten better but this problem just won’t seem to go away

Avantages

I like that I can access the set up and add on codes etc without needing software update to do it.

Inconvénients

I really dislike the font on the printed bills. It looks very dated. The ledger can be hard to read. Again a font issue. I would like to have a template for psychology reports that I could dictate into. Not really Mac friendly.

Avantages

eclipse is a fully capable EHR system that does it all. the best part is their amazing support staff that is ready to help and guides you through everything. it is priceless when you can call someone on the phone and almost always speak to them immediately

Inconvénients

having so many features can be confusing/overwhelming at times

Avantages

I was using Eclipse software for almost 20 years I switched to Chirotouch at the recommendation of a fellow chiropractor that was using them.
This was a big Mistake!
after 15 months I switched back to Eclipse
Chirotouch doe not allow you the ability to customize your software to fit your individual practice needs
they have a 1 size fits all mentality
also when I was planning on switching I called Chirotouch offices when I asked how do I aceees my patient file after I left They informed me that unl;ess I wanted to continue paying them a tearly fee for that I would no longer have access to any of my patients information
so I had 1 month to reenter every patient file billing and notes before they cut me off
this was an unexpected and in my opionion ueasonalbe thing as I was told my the chirotouch salesperson that I would always have acees to my patients file if I switched away

I am so happy to back with the eclipse program

Inconvénients

I really like Eclipse and never should have tried any other software

Avantages

What I like best about Eclipse is the software is all inclusive and very well integrated.

Inconvénients

The inability to edit and change some features in the encounter part of the software. Also, in the past year or so the Tech Support has add numerous people and they are not as fully conversant with the software and past personnel. They can answer simple question, but numerous times I have been unable to get an answer without either repeated calls and waiting for the tech support person to go speak to a supervisor or someone more knowledgeable or having to wait for someone to call back, which does not always happen.

Avantages

l. Data entry very easy to get used to. We've had this product for a long time, and we continue to grow with it.
2. Finally starting using the CALENDAR. Yes, believe it or not, up until about a year ago we were still using a paper appointment book. CALENDARS GREAT!!
3. Decided to start doing our own billing. (Thanks, rep) I am not real computer savvy, but I can say I am now successfully doing our billing, and getting paid. The ability to literally "one click" to Infinedi is actually reality.
4. Having to call Eclipse for HELP is exactly that. No matter who you talk to, they speak in a language you can understand, and will stay with you until your problem has been fixed.
5. Price is so worth it!!

Inconvénients

Literally can't think of any. I suppose if anything, my only complaint would be having to leave a message when I call. I'm just spoiled that way. I always get a call back, and guess what??? I get to talk to a human being.

Avantages

Handles multiple specialries and group pravtices. Easy to navigate and great support. Cloud and server based versions

Inconvénients

Very weak EMR. Too much typing..norhing preloaded. All has to be built out by customer No touch screen interfacr.

Avantages

Our office has been using Eclipse for over 15 years as our Business Management Software. The program has been the most stable program we ever used and I had used other major programs that were nightmares. Their software support teams are the best and work diligently to resolve any and all issues with tremendous followup! Their software is continually evolving and improving with a note system that's awesome and easy to use. We use it for both Chiropractic and Acupuncture services. All software programs run into glitches, however, with Eclipse been once in a blue moon, and if one occurs they work tirelessly to correct the glitch to our satisfaction. Entering payments, electronic billing, tracking unpaid claims, statistics, mailing labels, texting patients, emailing patients, plus, plus are just a few things this software is capable of doing. They even have a credit card option to use!

Avantages

The Eclipse office management software has always been easy to learn and utilize. The support staff has been very thorough in ensuring I am satisfied with their help when they are assisting me.

Inconvénients

The ignorant computer operator, me a 55 year old provider who always delegated the task to someone else on the staff, is now needing to handle the software end of the practice. I am very limited in any capacity involving the use of the computer and was terrified of it. Eclipse's support team has made the learning so easy and accessible. The Saturday afternoon hours for the "holding of my hand" to help me learn the amazing options and features of the software was so beneficial for me.

Avantages

We have used this software since 1995 and would highly recommend this product to anyone. Easy software to use and learn.

Inconvénients

I have not found anything that I don't like about the software.

Avantages

I like the feature set of Eclipse PM, it has covered vast number of features used almost regularly. Also customization makes it very flexible.

Inconvénients

The price of the tool is a bit on higher end, rest it works very fine.