En savoir plus sur Cin7 Omni

Cin7 est une solution cloud de gestion de commerce de détail avec des fonctionnalités d'e-commerce, de gestion des stocks, de PDV (point de vente) et de reporting. La solution combine les fonctions de gestion des stocks, de PDV, de 3PL (Third-party Logistics) et d'EDI (Electronic Data Interchange) dans une seule solution. Cin7 permet aux commerces de détail de suivre les niveaux de stock en temps réel dans plusieurs entrepôts pour éviter les ruptures ou les excédents de stocks. En outre, la solution permet aux cadres de calculer le prix de revient et le prix de vente exacts des produits sur la base de règles prédéterminées. Avec la fonctionnalité de PDV de Cin7, les vendeurs peuvent suivre les stocks en temps réel tout en traitant les ventes en caisse depuis n'importe quel appareil mobile. Elle permet également aux utilisateurs de traiter les paiements et de gérer les comptes. Grâce à la fonctionnalité de PDV, les commerces de détail peuvent mener des campagnes promotionnelles et proposer des programmes de fidélité en offrant des remises et des cartes-cadeaux. La solution est idéale pour les commerces de détail qui vendent des produits tels que des articles de mode et des vêtements, des revêtements de sol, des meubles, ainsi que des appareils électroniques et électroménagers.
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Vidéo de Cin7 Omni
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Cin7 Omni - Prix

Cin7 Omni n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Cin7 Omni est disponible à partir de 325,00 $US/mois.

À partir de :
325,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Cin7 Omni - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,1
Fonctionnalités
4,2
Simplicité
4,2
Support client
4,1
David
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/09/2016

Great Cloud based Software - Easy to use and lots of features

We were a loyal system based inventory software user for almost 3 years (Inflow), everything with our previous software (Inflow) was good. As we have grown, we wanted multiple users and we looked at other options and decided we have to upgrade to a cloud based software. I personally did not want to go on the path of server, VPN etc.. We were very nearly about to sign in for another cloud based system and at the last minute we realised that it is not a special software for fashion industry.. We wanted a software that can cope with Size, Colour, Fabric, Style and Fit variations..

Thank God the other software people actually recommended Cin7 which is a Fashion Industry special software. We are so glad we made the move.. It makes our business day to day operation a breeze and our sales agents in multiple locations (Some offshore as well) entering orders directly into the system..

This cut down or data entry time dramatically.. also we are now able to see or "Out of stock items" by size.. Also the Web portal B2B is a God Send... Our customers love this feature..

I also have to say that the customer service experience I had is double 2 x 5 STAR... On Boarder Jeff made the whole operation so smooth that I never felt I was all alone in this journey...

This is genuinely a good product backed by good people.. I recommend this to any business who are looking to upgrade from system based software to cloud based programme..

Thank you guys.. we are still a long way to go with implementing this software in our business, but I am confident that we will get through this..

Avantages

Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem...

Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost.

On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff...

Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world..

Inconvénients

At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon.

Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature.

Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add.

Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages.

Single user low cost (under $ 100 per month) version would benefit some small operators..

Réponse de Cin7

Hi David, thank you for the overall 5 star review! It's great to hear you think the product is awesome and the staff at Cin7 have been helpful. Thank you for the great feedback especially about Jeff your on-boarder. Thank you for the honest feedback we're always looking to improve for our customers and this has been passed onto support. We look forward to the continued support and value you as a customer.

Répondu le 08/11/2016
Karla
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
1

4
Publié le 30/01/2023

Great software when it works - Shame about the slow and hard to access customer service

Good product in general - terrible customer service

Avantages

As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.

Inconvénients

If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.

Alternatives envisagées 

NetSuite

Pourquoi choisir Cin7 Omni 

Previous system was outdated and didn't have support. Newer version needed to be set up and managed by consultants for the life of the product which would have costed a small fortune.

Pourquoi passer à Cin7 Omni

Value for money, particularly in terms of functionality.
Bruce
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
3
Support client
1

2
Publié le 24/05/2018

Initially excited but have been let down in too many areas to be happy. Looking for other...

It's cloud based and can be accessed and used from anywhere.

Avantages

New Zealand based with local offices. They do run training sessions hands on and say good things. Inventory side works okay.

Inconvénients

The POS can't cope with our volume discounts and is unusable. No action to help us with that though we have pleaded with them for years. We're expected to change the way we classify quantities to fit their system, not fit the system to our needs. Also the "product cost" figure loaded against the product gets changed by the PO's. As product is sold and shipped the cost is pulled from the PO's in FIFO order and it changes the cost against the product. I want to load the "cost" then monitor our purchasing against the expected cost, not be driven by the system. Also, when Cin7 make changes to their software we often have very negative events happen that have no obvious connection to the change they made and they have been slow to help rectify. We are also not sure that the Cin7-Xero link works properly. We have seen historical "changes" happen to COGS in Cin7 vis-a-vis Xero back for two years with no apparent explanation. We're talking hundreds of thousands of dollars differences in the COGS figure. The charges they make to us to use the system are escalating and seem out of control. When trying to contact them about charges they don't have an "accounts" department. Really? It seems to be charge what they like and ignore the queries.

Réponse de Cin7

Dear Bruce, Sorry to hear about your experience. Our accounting specialist is already in touch with your accounting specialist to resolve some of the issues. There are certain software functions which are developed using accounting best practices and so COGS are calculated based on the cost entered during the purchasing process. This practice is accepted industry wide and being a SAAS company we have adopted this keeping it consistent across all our customers.

We are working on your specific requirement about POS discount and one of our subject matter experts to give you an update on the progress. We take customer service seriously and would like to work with you to find an appropriate solution

Répondu le 02/06/2018
Angelo
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 08/08/2022

Cin7 or the others.

Avantages

Inventory management in Cin7 gives a very clear and precise overview of our business. Managing inventory by using Cin7 is super easy and clear. We always had issues with gaining a bird eye view of our inventory with other past inventory softwares, but Cin7 gives a complete snapshot and details for our inventory, as we are a product-based company, inventory asset is the most valuable asset to us. Inventory tracking with Cin7 is very detailed! We can trace the sales order back to its source, which stock we used for a particular sales order. If there's quality issues or any other issues arise with a sales order, we know which batch or purchase order the stock comes from and we could perform quality inspections to the entire batch or purchase to prevent the same issue arising again, which ensures customer satisfaction. Inventory tracking at each location is also extremely detailed, it may not be the most user friendly (even though it's already very user friendly), but it gives a very detailed information of tracking every single unit we have on every single location, including Amazon FBA. Cin7 has some reports or functionalities for replenishment and re-ordering, but these features are a bit simpler than I though it would be. Improvements could be made on to these functionalities for sales demand forecasting, reordering based on lead time and safety stock. Currently, we use Inventory Planner to predict, forecast, and reorder our inventory.

Inconvénients

The software integrates with ShipStation for label printing, there're multiple extra steps for our warehouse team to print the shipping label from ShipStation, rather than directly in Cin7. ShipStation only expose carrier packages, instead of custom package types via API, which we couldn't select the custom package types in Cin7's WMS app for direct label printing. And the workflow for packing and shipping in WMS could be improved, a lot to be improved. Custom product label needed to write CSS code. We print product or purchase order label on different label size and that took me 6 hours to write, since my major in university is not computer science.

Alternatives envisagées 

NetSuite

Pourquoi choisir Cin7 Omni 

Previous system did not have an integrated warehouse management system, QBO integration.

Pourquoi passer à Cin7 Omni

More comprehensive, built-in EDI, Amazon inbound shipment, better for larger catalog.
Jordanna
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 12/05/2021

High-Powered Tech for a Fraction of the Cost

We are so excited to finally be done with unbelievably inferior products! Every concern we had with our previous inventory management software has been solved with Cin7, and it has combined a few different programs we were paying for, so we're also saving money! Our implementation specialist [SENSITIVE CONTENT HIDDEN] was FANTASTIC; incredibly personable, very patient and helpful, and just delightful to talk to.

Avantages

First of all, the price is impossible to beat for the amount of modules and capabilities Cin7 provides. Where they really shine is the understanding of how technically complicated their software is. They understand that it's not as intuitive as the more expensive options, and they make up for that difficulty by providing a dedicated implementation specialist to make sure the people using the software understand how to properly use it.

Inconvénients

As mentioned in the Pros, it's not the most user-friendly software. They definitely help with the training (both with the implementation specialist and the Cin7 Academy), but there's definitely room for improvement on the UX side.

Réponse de Cin7

Hi Jordanna,

Wow! Thanks for your amazing review! We are so pleased to hear that Cin7 turned out to be the best option for you and your business needs.

We are thrilled to hear you had a great experience with Jean! We will ensure your review is passed on to her, she will be delighted! Thank you for being a Cin7 customer, Jordanna!

Warmest Regards,
Erin (Marketing Team)

Répondu le 23/05/2021

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