En savoir plus sur Accelevents

Accelevents est une plateforme cloud de billetterie d'événements et de levée de fonds mobile. En plus de solutions d'inscription et de billetterie en ligne, Accelevents propose des enchères silencieuses, des loteries de levées de fond, des pages de don en ligne et des campagnes SMS de don en ligne et mobiles. La solution de billetterie d'événement d'Accelevents permet aux hôtes de l'événement de mettre leur événement en plus et de créer des types de billets personnalisés, chacun portant des tarifs, des dates de ventes et des quantités disponibles distincts. Les hôtes peuvent poser des questions personnalisées pour chaque type de billet et obtenir des informations sur leur événement grâce à l'analytique en temps réel. Les outils de collecte de fonds en ligne d'Accelevents permettent aux clients de mettre en œuvre des collectes de fonds. Les participants à l'événement reçoivent des mises à jour concernant les dons et notifications de surenchère instantanées, tout en pouvant payer directement depuis leur propre appareil. Les hôtes d'événements bénéficieront d'analyses complètes et d'informations sur leurs donateurs en temps réel.
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Vidéo de Accelevents
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Accelevents - Prix

Accelevents n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Accelevents est disponible à partir de 5 000,00 $US/unique.

À partir de :
5 000,00 $US/unique
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Accelevents - Avis

Note globale

4,7
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
4,7
Fonctionnalités
4,5
Simplicité
4,6
Support client
4,8
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Tous les avis sur Accelevents

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150 avis
Andrew
Andrew
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 14/09/2023

Administrator & User Friendly

Avantages

I've used Accelevents to host virtual events for 3 years in a row. The product is straightforward for event administrators. It gives you the right control to design your event while providing a good interface for attendees. We have been very pleased with the ease-of-use for our attendees too. The 100% browser-based delivery means no downloads for attendees. Our event attendees have continually rated Accelevents very high in our post-event attendee survey. Their support team is fast, and the knowledge base website has answers to most questions.

Inconvénients

The gamification aspect could be improved in the platform. It's not bad, but it could be better.

Alternatives envisagées 

Cvent Event Management

Pourquoi passer à Accelevents

The platform has the features we need, the pricing model is fair, and my experience as an attendee to a prior virtual event hosted on Accelevents.
Justin
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 07/11/2023

Worked Great for our Virtual Conference

Really good SaaS product. Professional and clean looking. Modern interface. Great customer service.

Avantages

Very simple to set up and customize. Able to upload logos, change colors, add speaker bios very easily with an intuitive interface. Customer service was fantastic.[sensitive content hidden] went above and beyond to walk us through all of our issues and help us test everything out.

Inconvénients

There were a few limitations in full customization particularly around Sessions and how to move people from one room to another. Some of our team had issues navigating the software, but that was rare.

Alternatives envisagées 

Zoom Workplace

Pourquoi passer à Accelevents

Fairly low cost and all the features we needed for a small conference.

Réponse de Accelevents

Justin, thanks for the great feedback! It looks like Capterra removed the name of the CX person who supported you. Would you be able to DM us in the chat on our home page so that we can recognize them?

We'd also love to hop on a call and discuss how we can further enhance the session configuration area!

Répondu le 09/11/2023
Claudia
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
1
Simplicité
3
Support client
4

3,0
Publié le 30/11/2021

Adequate Event Platform for 1 Off Events

Avantages

Ease of platform use. Live chat and support.

Inconvénients

Analytics - They are completely limited and no easy to get the actual information that has value.

Integrations - There no integrations to Salesforce and Hubspot are minimal with the necessary tracking requirements not possible to pass through.

Registration Source Tracking - There is none if you have host your event on your own landing page. You cannot track where a registration comes from i.e. social media, direct, etc.

Does not support events streamed in multiple time zones in any efficient and organized way

Bryan
  • Secteur d'activité : Événementiel
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 23/08/2023

When The Live Event World Went Dark, AccelEvents Helped Save My Business

I can't recommend AE highly enough. When the pandemic hit, many agencies like mine went under or drastically reduced their business. With AE at my side, I was able to execute two years of the highest gross sales and revenue in my company's history. If you're a seasoned pro at virtual events, they work in lockstep with you and give you the tools to succeed. If you're brand new, they're there to help and get you from step to step.I am a very loyal customer and hope everyone else has as good an experience as I did.

Avantages

One of the things I liked most about AE is simply their responsiveness. We had a direct line of communication with [sensitive content hidden]
and he was always friendly, receptive to questions and requests, and eager to help make sure our events went off without a hitch.

Inconvénients

I wish there were tiers for customization that my clients could taker advantage of. The "all or nothing" pricing for customization definitely put a couple clients off from making the site look exactly like what they wanted it to look like.

Elaine
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4,0
Publié le 22/08/2023

Platform Review for Virtual Conference

Accelevents is an amazing virtual platform for hosting multi-day conference. It's easy to use as the admin/organizer and easy for attendees to navigate when participating on the platform.

Avantages

1. Platform layout- from attendees' view is easy to use. 2. Registration- creating the registration form, testing and dispatching was easy3. Speaker session- creating speaker sessions was easy to use4. Accelevents team- everyone was super helpful, responsive, and friendly5. Accelevents DES- having DES to assist with all the work prior to event start date and on event days was amazing and much needed

Inconvénients

1. Speaker name tag on screen- when presenters are live in their session, their name doesn't appear on their window for attendees to identify the speakers on main stage2. Live stream lag time - major lag time from backstage to front stage3. Live stream screen sharing video- there was a major glitch when trying to screen share a video file in a main session4. Speaker background- doesn't have an option for speakers to choose or blur their background

Réponse de Accelevents

Hi Elaine, thanks for the feedback! We're happy to hear that you had such a great experience overall. We are working hard to expand the functionality available in the Accelevents broadcasting studio and introduce lower latency streaming options. We're looking forward to working with you and your team for future events!

Répondu le 24/08/2023
Paula
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4,0
Publié le 31/01/2024

Customer Service

So far so good. I appreciate the ease of use and the onboarding as well as the customer service

Avantages

The customer service at Accelevents is superb. I have work with many systems/platforms and by far this is the best customer service and response time I have ever experienced.

Inconvénients

4-day event limitation. Some of our events span more than 4 days.

Anthony
  • Secteur d'activité : Événementiel
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 23/08/2023

Accelevents Rocks!

Excellent overall - Great to work with!

Avantages

Easy to use, robust, amazing support, powerful hardware implications for onsite badge printing, friendly team of professionals.

Inconvénients

I truly say enough good about the Accelevents product, other than I wish I would have found them sooner.

Kristen
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 12/07/2024

Great software

Avantages

We have used Accelevents for bookings and it works well.

Inconvénients

Nothing negative to say. Would recommend!

Utilisateur vérifié
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 22/08/2023

A great event tool!

The experience has been great. From demo to implementation, they answered my many questions and provided amazing support throughout. This was a game changer for our events.

Avantages

I loved the easy to use features and the ease of use for attendees was amazing. It gave us an opportunity to move all of our event tech into one place which made it easier for us as admins and for the attendee. A really great platform that has worked well for us and met all of our needs.

Inconvénients

I have no negatives. They were very up front and transparent with pricing and in addressing my needs, which was great.

Domingo Antonio
Domingo Antonio
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
5
Support client
5

5,0
Publié le 28/11/2023

University average technician

I really appreciated how these interaction tools have encouraged participants to get more actively involved during the event.

Avantages

It's great, the analysis tools and real-time reports allow me to track the success of my events in detail, improving decision making for future projects.

Inconvénients

There may be a need for additional templates or layouts that allow for even faster customization and require less manual adjustments.

Katie
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 03/08/2023

Everything I needed

Using accelevents saves me time by giving me all the information from my attendees where, how and when I need it. It also allows me to engage and communicate with them via the white label app before, during and post event, on demand. The obstacles I do run into, their team is able to guide me by listening to what I want, and knowing their product well enough to tell me how to get there.

Avantages

Top three would be 1) the service - from initial contact, first-time user, and follow-up - I felt completely confident in the Accelevents team. Timely, helpful, sincere responses. 2) user-friendly, and getting friendlier - don't need a ton of learning or training to get started quickly and execute successfully. 3) Customizable and lots of options - can bend it to my specific needs and their team is very good at helping you be creative. Made me think outside the box of how I thought of the way I was doing things.

Inconvénients

Nothing I felt like, 'oh no, what is this?! ' The few thoughts and suggestions I had have workarounds, have been implemented or are on the road map.

Joanne
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5,0
Publié le 09/05/2020

User-friendly, low-cost auction software

Overall experience has been great. Unlimited auction items with descriptions and images, easy online and text bidding, low cost, and all items, bidding history, and winners can be downloaded in a spreadsheet. Plus, Customer Service here can’t be beat.

Avantages

Accelevents Auction Software is very easy to use and navigate. Our school has been using it for 4 years now. Unlimited number of items can be uploaded and there is an option to include multiple images of the item, indicate its value, number of units available, and whether it’s a Live item. If you have the same items from year to year, you can move them over from your previous events to the new event. Ticketing, Fund-A-Need, Raffle, and Text-To-Give modules are also available. You only pay for what you need. The customer service is here incredible---you ask a question in the chat and within a couple of minutes, you receive a response! No matter what time of day you ask (weekend, too)! The first year we used the software, we had a couple of glitches during the event, but I went on the chat and within minutes, it was all taken care of (and this at 9:30 at night). That’s what sold me to return.

Inconvénients

There aren’t really any cons---except with the automatic save. You need to remember to refresh your page to make sure that changes you made were actually saved. Sometimes, it looks like it’s saved but isn’t. I think this happens more as your list of auction items grow.

Réponse de Accelevents

Hi Joanne,

We are so happy to hear that you had a great experience! Looking forward to workign with you again soon!

-Jon

Répondu le 14/05/2020
Erin
  • Secteur d'activité : Événementiel
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
0

4,0
Publié le 07/11/2020

Easy to use, easy to recommend

It was great - have used it on multiple projects.

Avantages

I offer consulting and marketing to services to small nonprofits and local businesses in the Boone, NC area. With the COVID-19 pandemic forcing many fundraisers to go virtual, I have been hired to help a few organizations navigate through the challenge of transitioning to a digital event in a short amount of time. I recommended & used Accelevents for my first contract and have continued to recommend it to additional organizations.

The ease of use on the back end and the absolutely simple and inviting user-interface has made this platform a large part of the success of these events, raising much-needed funds for our local nonprofits. The most recent virtual fundraiser I worked on raised DOUBLE the amount expected, in no small part due to the bidder's quick and easy access to viewing the items up for bid. I've seen other events where you have to jump through hoops to register (or enter a CC#) prior to viewing and the turnout has been poor because of it. Thanks, Accelevents!

Inconvénients

I found the effort needed to reorder items up for bid a little slow and clunky. I also am interested in personalizing/adding to the receipt that is sent to bidders immediately after the auction (maybe I just didn't see it?). I would like to communicate post-auction instructions about item pick up, etc. along with their payment link, etc.

Réponse de Accelevents

Hi Erin, thanks for the feedback! One other option when re-ordering items is right clicking to send the item to the top of bottom of the list.

Répondu le 09/11/2020
Anthony
  • Secteur d'activité : Événementiel
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 09/12/2022

Accelevents has what I need for a complete virtual event

Very positive. Support is really great and puts other virtual event platforms that I've worked with to shame.

Avantages

It has the right features. I don't want to pay for a bunch of features that I won't use.

Inconvénients

There's not really anything that I dislike.

Alternatives envisagées 

Swapcard

Logiciel antérieur 

Swapcard
Delia
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 13/02/2018

A-MA-FREAKING-ZING

the amazing immediate reply with in 30 seconds of asking any question

Avantages

This software is so easy to use. JUST WHEN YOU THINK you need to have this software needs a function that doesn't exist you ask CUST SUPPORT in a panic how in the world you will possibly make it work they are 5 million steps ahead of you. Not only that but within 5 seconds they reply with a warm stress free reply that reassures you that your event that you spent countless hours on is going to be the most amazing and successful event that could have possibly existed for your cause. I AM NOT A TECH SAVY PERSON! BORN IN THE MILLENNIAL GENERATION I STUCK AT COMPUTERS! but they have made it beyond easy! My second year happy to plan this even thanks to these guys!

Inconvénients

the only thing i don't like about this software program is that they don't have the outreach that other auction softwares have that they send out technical help for the actual event to make the event smooth as possible. Even though they are there to help at every second through the site i can only imagine the absolute craziness if the top notch service was right in front of you

Karlie
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

4,0
Publié le 29/09/2020

Great for non-profits surviving COVID

I cannot thank you enough for saving our event. This charity means everything to me and you made it all possible.

Avantages

My non-profit lives off the donations generated by a in-person hockey tournament. When COVID hit, we scrambled to find a program that could centralize virtual activities to raise money instead. With about $2,500 to our organization's name, we were so disheartened to find that most virtual event hosting platforms were thousands and THOUSANDS of dollars UPFRONT. It has been difficult to project our attendance, so it was scary to think of investing almost all of our money with no guarantee of return.
Accelevents has a post-event cost structure where your event cost fluctuates on the number of people that came. With no upfront costs, this is perfect for a non-profit that cannot afford to upfront $ with no guaranteed return. This platform had the perfect cost structure with plenty of features that the competitors offered that we were looking for - individual sessions, a main landing page and plenty of opportunities for sponsors.

Inconvénients

Developing the backend was a little confusing BUT the customer service as been so outstanding that whenever I was stuck I would just message the help chat and they immediately reached out and gave me clear directions on what to do

Janis
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

4,0
Publié le 16/04/2019

Customer Support Makes Accelevents a Standout

We used Accelevents to create our Spring Bash webpage, which included an online auction. Accelevents is pretty easy to use, but it does have some confusing parts. Customer support makes Accelevents a standout. Whenever I had a question or problem, I could type it to CSR get an answer within a few minutes.

Avantages

Whenever I had a question or problem, I could type it to CSR and get an answer within a few minutes. I was able to make a nice looking event webpage. The cost was extremely reasonable. Accelevents is located in the Greater Boston area.

Inconvénients

We had early bird ticket prices and later ticket prices, and I put the dates in, but it didn't switch over automatically; there was something I was supposed to do manually and didn't realize it. There were sample online auction items that never went away; only the users, not the visitors, could see them, but they were confusing and annoying. The limit to the number of contacts was too low.

Réponse de Accelevents

Hi Janis, thanks for the feedback! I just took a look at your account. It looks like you originally set both tiers of tickets to end at the same time which is why it didn't automatically switch over. The sample auction items and bids can be removed by clicking the trash can item on the add items page. As for the limit on the number of contacts, that is a default limit which we can increase for you . Just send us a note and we will increase it! For your next event we would be happy to look everything over to ensure that the settings are the way you want them to be! Thanks again!

Répondu le 17/04/2019
Summer
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4,0
Publié le 06/09/2018

Great Mobile Silent Auction Platform & Quick Customer Service Responce

Avantages

Faster and more efficient with the the mobile bidding app, Easy to showcase and present items with descriptive information allowing bidders to completely understand what exactly they were bidding on. Quick customer service when we had any question that needed answered, along with being understand and truly caring about help us find a solution, and not be over looked VERY AFFORDABLE!!

Inconvénients

When in the Auction Table cannot organize items in alphabetical order, Bidder in the mobile app were getting confused when to put in there names and bid amount.

Réponse de Accelevents

Hi Summer, thanks for the feedback. We pride ourselves on having the fastest customer support and the most affordable solution on the mark so we love hearing that! As for the listing of auction items, you can actually drag and drop to change the order of items very easily! Send us a chat message while setting up your next event so that we can help you out with that!

Répondu le 07/09/2018
Kellie
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5,0
Publié le 06/02/2020

Accelevents keeps improving to help your project improve!

Avantages

We used this software last year for a car raffle and were very anxious about the project and the software. However, the Accelevent team walked us though all the steps in a timely manner and software was very easy to navigate. This year they added an app that has made offsite sales easy. They also added more staff to assist with questions and an automatic email with the question and answer so it can be referenced again. Just yesterday they updated the tool bar to work better....always improving!

Inconvénients

Graphic manipulations in the website building.

Réponse de Accelevents

Thanks Kellie! We are continuing to work on enhancing the image manipulation and page building functionality. Stay tuned for some huge new features with the page builder this year!

Répondu le 11/02/2020
Pam
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 01/06/2020

Incredible Experience

Before this year, our organization has had an annual fundraiser to support our annual membership exhibition, and were unable to have it this year due to the pandemic. Our experience with Accelevents.com was so much easier, provided the opportunity to extend the duration of our fundraiser, exceeded our financial goal, and provided such a fun experience for all of our donors that we have decided to always go forward with Accelevents.com in lieu of the events we used to host.

Avantages

Turnkey process
Data import
Online dashboard and reporting
Efficient and effective customer service
Intuitive usage of the auction and raffle sites
Integration with Stripe for processing credit cards
Immediate collection of raffle ticket sales
Effective checkout process on auction

Inconvénients

The preliminary promotional online meeting went very quickly, and we missed a few details that were not obvious to us. Fortunately, the team supporting Accelevents.com were very responsive to online questions, and all of our questions were resolved with full satisfaction.

We would like to see an enhancement to allow the ability to provide raffle items with a pre-defined number of winners greater than 1.
-

Réponse de Accelevents

Thank you Pam! We are excited to hear that you had a greate experience!

Répondu le 11/06/2020
Heather
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 06/09/2018

Wonderful platform to make execution of your event easier.

We have used Accelevents for our past two PTO Silent Auctions. Whenever we had a question, customer service responded to us very quickly with answers that solved our problems. It was very affordable and easy to use from the beginning. The information stored from the first year, made planning and executing the event the next year even easier!

Avantages

It was very easy for multiple users to input and organize the information. The Dashboard provides a complete snapshot of where you are with planning the event. It has straightforward step by step instructions throughout the planning process and during the event itself.

Inconvénients

I would like to see them add a function where you can send messages to the users during the event to remind them to update their bids, etc.

Joseph
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 16/08/2019

Glad we stumbled across this little gem

It has allowed us to raise funds for our charity dinner each year where as other online bidding platforms were far too expensive. This allows you to run it yourself and avoid those costs.

Avantages

Customer service is great. Rep. and his team respond to any quieries immediately.

Inconvénients

Slight lags from time to time. But nothing major.

Réponse de Accelevents

Thanks Joseph! We're happy to hear that you had a great experience. We are currently in a software development phase focused on further increasing performance of the system! We look forward to working with you again soon.

Répondu le 19/08/2019
Mallorie
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
4
Support client
1

5,0
Publié le 07/06/2020

Customer Service Lacking

I called to speak to someone to get more information and he kept pushing me off, telling me to go to the website, and how they are too busy to take on an event of my size. Customer service was totally lacking. As someone who works in a client-facing role, I would probably be out of a job if I told one of my potential clients that we're too busy to help. This was a lost opportunity for a long-term relationship simply because they don't know how to make the client feel like their needs are important. In this day and age, customer service is everything. Accelevents needs to work on their approach if they want to gain and retain business.

Avantages

Their features really stood out to me while doing research to find an event platform service to use for our alumnae association's online events.

Inconvénients

I did not get as far as testing the software due to the poor service I received.

Réponse de Accelevents

I am sorry to hear about your experience. If you read our other comments, you can see that customer service is our number one priority. That is why we were so clear with you from the beginning that your event (of 15 people which was really just a zoom call) was not a good fit for our platform. In an effort to provide the highest level of service to all of our clients, we are clear from the beginning on whether or not we are a good fit for your needs.

Répondu le 11/06/2020
Kent
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4,0
Publié le 03/04/2018

Great platform to support our fundraising event

We increased our fundraising by approximately 20% year over year.

Avantages

The Accel Events platform was exactly what we needed to support out 2 school fundraiser. We were able to have all of the functionality we wanted and the cost can't be beat. Also, the customer support was outstanding. We work with a number of vendors and haven't had such prompt response from support in terms of time to an answer from any ther vendor.

Inconvénients

The only cons that we experiences were not having all of the reporting bells and whistles available to us online. All of our data was easy to download and get to the info, but it would have been nice to have some more flexible reporting. That said, this was not a huge deal and only a want not as much a need.

Alexander
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 01/10/2020

Accelevents - University of Redlands

Extremely easy to deploy and manage. I don't work in events services/management but the self service model of this software makes it easy for anyone to setup and manage. Customer support has always been quick to respond to all my questions.

Avantages

Quick response from Support team, easy of use in deployment and management.

Inconvénients

Not much integration with other apps. Lacking in captioning support, unable to modify the gamification points

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