En savoir plus sur Genesys Cloud CX
Genesys Cloud CX - Prix
Genesys Cloud CX n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Genesys Cloud CX est disponible à partir de 75,00 $US/mois.
Produits similaires à Genesys Cloud CX
Genesys Cloud CX - Avis
Évaluation des fonctionnalités
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Best All-in-One CCaaS solution for businesses -- small or large
Genesys Cloud was easy to deploy and agents picked up the interface quickly. Integration with back-end data and systems was simple using web services and the Architect allowed call flows to be created in days.
Avantages
Genesys Cloud CX has it all. Never do I have to wonder about integrations, added costs, or extra training when Genesys has all the features that a contact center of any size has all built into a single, web-based product with super reliability and ease of use unmatched in the market.
Inconvénients
While WFM has come a long way, there are still features that Genesys needs to add and is working on those. Also, reporting needs more visualization and trending data.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
A good product that is getting better
Overall we have been pretty happy with the Genesys Cloud application. When we find things that are lacking, we are able to put in ideas for enhancements and some of those ideas have already been implemented.
Avantages
We love that the Genesys system provides us with a single system for all our customer interactions. We can handle inbound and outbound calls, chats, emails, and SMS. In addition, all the call recordings and call evaluations are in the same system (or will be when we are done rolling it out).
Inconvénients
I think Genesys has some work to do on enhancing the sorting and filtering capabilities with the various views. I also think there are some issues to work through on the workforce management side, like being able to see a forecasted service level without publishing schedules, or having time off buckets to name a few.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
A Step Up From Previous Call Center Software, But Prone To Errors
While PureCloud has had its frustrating glitches, I find that it works far better and more intuitively than previous call center software. Having access to a number of features all in one place, rather than spread out across multiple programs, truly provides ease of mind.
Avantages
PureCloud allows fluid communication either across the call center floor, across town, or even across the state or country. It allows multiple utilities that previous software such as Presence did not allow for, such as callback and voicemail functionality, chat features and built in email clients. It becomes a one-stop shop for a call center looking to offer more outreach for customers. Having the ability to work from home, especially in times of crisis, is crucial and this is what PureCloud does best.
Inconvénients
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company. The email client is less than intuitive, and frequently seems to block out valuable attachments, which are important when working in a tech support role.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 5 001-10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Cloud Solutions for Contact Center
The best experience is we get all in one page or in one link. Agent supervisors get agent recordings, reporting and monitoring all in one login to Genesys Cloud CX.
Avantages
Genesys Cloud Contact Center routing solutions are easy and implement and use for inbound and outbound calls and also for Chat. We are in middle of the migration process and hopefully we will be migrating complete our contact center from Genesys Engage & Avaya to Genesys Cloud CX
Inconvénients
API integrations with other 3rd party solutions
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
8/10 product for now, as this product gets better will easily be a 10/10 product in the future
I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future
Avantages
It was easy to implement and start up. For my company as we had multiple software for our CRM, Genesys Cloud really made it easy as it is all in one software
Inconvénients
Some areas still need to be developed, such as the reporting and the Workforce Management addon
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