Epicor ERP is a solution with functionality for accounting, inventory control, pre-production materials planning and manufacturing execution (MES). The system is delivered either on-premise, hosted or as a cloud-based software as a service (SaaS) offering. The application is architected using a true service-oriented architecture (SOA) and is modular, meaning that buyers can purchase only the modules they need.
Epicor supports any discrete manufacturer with more than $1 million in annual revenue. Buyers with more extensive needs can opt for the system's additional modules for supply chain management, product lifecycle management (PLM), business performance management (BPM), customer relationship management (CRM) or quality performance management (QPM). Epicor ERP can be deployed in a single site or multisite multinational enterprise.
Jack P. Secteur: Machines Nombre d'employés: 51-200 employés
We rely heavily on a product configurator and Epicor had the best configurator we seen on the market. Epicor has continued to improve their product, adding new features, making it available while mobile. The third party software plug-ins are great and add many time saving functions that are easy to use.
Like the fact that it had the features we needed, was easy to use, and see continued effort by Epicor to improve it by adding new abilities and features to it. We get great support and training is available in many different forms.
Cost was a little higher than what we initially were thinking of in our budget. However, after looking a many ERP systems we quickly found that Epicor had what we wanted and felt that it was worth the investment. It has been 10 years now, and still believe we made the right decision to go with Epicor as our ERP system.
Réponse : Epicor Software 10/10/2019
Thank you for your feedback about Epicor ERP. We're glad to hear the configurator has enabled better efficiency within your business. Your feedback is invaluable, and if you would like to send us an email to [email protected], we would be pleased to receive additional comments, we thank you for your continued advocacy.
The Epicor Social Team
Lorena M. Secteur: Agriculture Nombre d'employés: 51-200 employés
I believe Epicor is an excellent tool for manufacturing. I can not give it 5 starts really because of the time it takes to get an issue solved once it's placed with customer support. They have however, improved in the last couple of years now that they started using an online ticketing system, which seems to run a lot better now. Its reporting capabilities are amazing, for any module in the ERP. I do believe the experience is better for customers in the Americas than in other parts of the world, since there are a lot more experts, consultants, users, etc. in the States and Latin America than I've seen in Asia or Europe. The implementation is complex, so being paired with the right consultants can make it or break it - it really is a very good software!
- very powerful and thorough functionalities for all manufacturing operations
- extremely good costing capabilities (all financial features are quite good, actually)
- can be customized to a great extent
- many tools for reporting and data analysis
- integrates with tools such as MES, bar code reader, is ready for EDI
- it's a bit more slow that I wish it were
- customer support is very bureaucratic, it takes from a couple of days to weeks to get any issue solved (to be fair, they do solve them)
- learning curve is steep. It's not that easy to use so people who are not tech-savy get a bit intimidated by this tool
- instruction manuals and help menu are only available in English
John K. Secteur: Fabrication électrique/électronique Nombre d'employés: 51-200 employés
As with any ERP - it was oversold in the beginning, and support has seemed to get more and more distant year by year. In the end, it's a great piece of software if you can support it yourself and don't upgrade too frequently.
Epicor's service-oriented architecture is powerful - allows us to adapt their platform to our business use case and workflows when necessary. Recent versions hit at a somewhat modern UI which we're looking forward to, and the addition of the RESTful API has been a godsend.
Lots of bugs introduced in each version - but the pace of releases is fast to keep up with them. Their support is rough when necessary. Can take literal days or weeks trying to get through to someone in the right country/right team who actually understands the failure mode and is willing to take the issue seriously.
Réponse : Epicor Software 09/10/2019
Thank you for your feedback about Epicor ERP. We're glad to hear the solution has been powerful for your business. We're sorry to hear you have experienced distant support. We would like to learn more about the issue you are experiencing so we can deliver a solution. Please send us an email to [email protected] with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it.
The Epicor Social Team
Dan H. Secteur: Génie mécanique ou industriel Nombre d'employés: 1 001-5 000 employés
Epicor is a mid-market software for companies that are under 100 employees (roughly) and more than 50 who need an ERP. Version 10 is by far the cleanest version. Given the choices at this size of a company's growth, it is a viable choice. Just be careful that the VAR doesn't walk you down a road to heavy customizations that get in the way of future upgrades and cost you yearly in re-working them when you upgrade or patch the ERP. Stick to custom reports, custom user screens, and use the Business Objects provided to interface with and all should be well.
Ease of use, E10 is cloud based, support (when in US) is good, Short learning curve, fairly flexible, highly customizable
Highly customizable tends to get pushed to overly customized which = a mini-new ERP project with every upgrade to fix broken customizations, VAR network: some are great, some not, support for down-rev version falls off quickly, plan on extended cost of ownership, import/export functionality is limited unless add-on products are purchased, Field Service module is the weakest link in the product.
Richard B. Secteur: Biens de consommation Nombre d'employés: 51-200 employés
The software interface resembles a Microsoft product which helps end users pick up the basics of navigation.
Epicor 10.1 represents a significant improvement over legacy versions of the software and performance is much better.
Support is poor. First line support team members are really just called takers and it is difficult to get to someone who actually knows the software and who might be able to assist you with the problem you are experiencing. Most times, it seems like the first line support tech's job is to find out if you have customized the software so that they can use that as a reason not to provide support, which is frustrating since the Epicor sales pitch emphasizes ease of customization.