CrowdChange

Avantages

La facilité d'utilisation de la plateforme, les différentes fonctionnalités disponibles, la rapidité et l'efficacité du service clientèle.

Inconvénients

Les frais par transaction et le peu d'options de design disponibles pour nos pages.

Avantages

I love that designing forms and campaigns is point and click rather than hours of figuring out code. Reports are easy to run and if I see something in the system that's not working or could be improved, the CrowdChange team is very responsive.

Inconvénients

Changing registrant information after they've registered can be a bit tricky.

Avantages

I most enjoy that CrowdChange is user friendly and used nationwide by college/universities and fraternity/sororities. It allows our students to be accustomed to using this platform when they engage with our institution's fundraisers and their national organization (ie. national sorority/fraternity).

Additionally, I have found that the customer support provided by CrowdChange is phenonemal. [sensitive content hidden]
is our institution's contact and she is very responsive and is always able to guide myself and our students step by step on how to use a component of the platform that would best support our fundraising needs.

Inconvénients

I find that CrowdChange is a great platform to use and have no complaints.

Avantages

The customer service. [sensitive content hidden] is quick to respond. Most people find it easy to use and see their gift and giving history.

Inconvénients

It doesn't really work with Raiser's Edge. We can upload the data, but it is not integrated. Finding what you are looking for in the back end is sometimes challenging.

Avantages

1) Tax receipts feature is very easy to configure
2) Donor Reports are helpful in tracking and reconciling the donation received.
3) Easy access to the templates to create the fundraising campaign.
3) Account Manager and the customer service is the best. They respond to our email in 2-4 hours and helps us through remote call which is of great help.

Inconvénients

1) There are features which are not customizable. Example : Service Fee - They do have option for yes and no which is good. Our requirement is to charge only the CC fee and not all the service fee.
2) Advanced features like changing the structure of the fee based on the number of cards opted during the registration is not available.
3) Registration: They have standardized template. which is not customizable.

Avantages

I love Steffi! And, [sensitive content hidden]! I really appreciate being able to build a personal connection with the CC team. They are a team that doesn't have to try to care, they just do. Steffi is one of the most genuine and helpful people I've worked with in the nonprofit space.
CC has made our fundraising so much more streamlined and saved me literally HUNDREDS of hours. Before CC, I had to create each fundraising page.

Inconvénients

I don't have any significant complaints to share.

Avantages

So many things! From our first demo call with [sensitive content hidden] to our first event launched was about two weeks - their team is agile and able to be responsive and move quickly. They were willing to negotiate our price to find a solution that worked well for us. [sensitive content hidden] provided us with great training, ongoing check-ins and quick turnarounds for any questions we had and after running our first P2P event through CrowdChange, we raised more money and had zero support requests from our donors. The platform is easy to use and visually appealing.

Inconvénients

Some of the fields are not easy to find or intuitive to answer when setting up an event for the first time, but this is hardly an issue because their team has been so available and responsive anytime we have a question.

Avantages

CrowdChange is easy to use for the Foundation and for the donor/customer experience. The gamification is great and drives increased revenue. Our first Giving Tuesday with CrowdChange saw a 10x increase in donations! The customer service has been outstanding and their team is all about making things a win-win and helping our Foundation be most successful. The best partner vendor I've worked with thus far!

Inconvénients

I haven't found an issue with CrowdChange yet!

Avantages

Ease of use and easy to teach to others. Creativity and customization. Reconciliations are easy to do. Information is easy to read

Inconvénients

Currently cannot offer "sub" tickets. For example if I want to buy a table, I receive only 1 ticket for the table, however, there are 8 people at the table. Once the 1 ticket has been scanned it is used, which means all 8 people have to show up at the same time. It also does not correctly reflect the number of guests at the event as the count is only 1 and not 8. I would like to be able to buy 1 table ticket and then have the 7 others also receive their tickets which allow them access when-ever they arrive.

Avantages

I like how straight forward the user experience is. I can customize majority of things to my liking. The user experience for me as the admin is great as is the experience for constituents. It's not difficult for students to send out links for donations. It's also great because we have a lot of data tracking through the website.

Inconvénients

I don't like that Sponsors go toward to total amount raised. It would be nice if sponsors had a different portal within the fundraiser allowing them to donate, but still see how they support.

Avantages

CrowdChange has allowed us to make real-time changes, allowing our team to adapt and evolve without depending on external vendors. This level of control is a game-changer, enabling us to respond swiftly to program needs and participant feedback. The platform's intuitive design makes it easy for our team to navigate and implement changes without extensive training. The team at CrowdChange actively listens to our feedback, collaborates on solutions, and ensures we are equipped to maximize the platform's potential. They remain committed to iterating on their product to serve their clients and users best.

Inconvénients

Our children's fundraising program needs are unique from some other peer-to-peer events and can often require solutions not readily available on the inherent platform. However, the CrowdChange team is open to making customizations when necessary.

Avantages

I liked how easy it was to manage, you can set up any/all ticket tiers for your event, set up teams, track personal donations, leaderboards, and so much more! Travis (partner success manager) was so helpful and attentive- he reached out to me the night of my event and helped me set up some last-minute ticket tiers that he saw I was struggling with.

Inconvénients

I liked everything, honestly! Nothing bothered me at all.

Avantages

Good customer service, they get back to you within 24hrs and provides ideas/feedback on creating a fundraising page

Inconvénients

Not being able to call, sometimes it's faster.

Avantages

Customer support is excellent. Well thought-thru design and functioning.

Inconvénients

Limits on emailed invitations to register/donate.

Avantages

Everything. The possibilities are endless.

Inconvénients

I can’t think of anything, I love everything about it.

Avantages

How helpful the CrowdChange team was with the implementation of CrowdChange on our campus! Also, CrowdChange is very customizable in design and has an overall clean look to the platform.

Inconvénients

If this isn't already an option -- the students are asking for a CrowdChange app or a way to easily access/share their pages.

Avantages

Getting our first event set up with CrowdChange was a breeze. We were in a time crunch and the setup process was quick, seamless and well supported by their team. The interface is intuitive and the ability to customize the page is helpful. Their web design is also aligned with productive online fundraising strategies.

Inconvénients

Overall the experience was really nothing but positive - the only thing I would change is combining some of the editing functions into one spot rather than the two places they are in now.

Avantages

The ease of the product for students to use in raising funds for their specific philanthropic efforts. We recently transitioned all student organizations to this system.

Inconvénients

No issues at the moment. We appreciate all that is offered by CrowdChange.

Avantages

What I appreciate most about CrowdChange is the immediate and helpful support any time I have a question, big or small.

Inconvénients

What I like least is the inability for folks to use Venmo as a payment system especially since its so popular in the US - although its coming!

Avantages

The leaderboard that displayed the results of the fundraiser

Inconvénients

The only feature we struggled with was creating an email that went out to certain groups of donors. We were able to figure it out, but it was time consuming in the moment.

Avantages

Our foundation loves the ease and functionality of the software.

Inconvénients

Cons would be some of the limitations with respects to the collection of specific details required and the ability to delete or alter information as needed for a participant.

Avantages

Easy to use/train staff
Don't need to know how to code to setup an event page
Incredible support (timely and helpful)
Easy UX for fundraisers/donors
Willing to work with clients to continue to better their product

Inconvénients

Nothing.. Crowdchange continues to evolve and advance their product offerings

Avantages

Easy to use, not just for staff, but for fundraisers as well. Very straight forward and clean design. Support team is fantastic and responsive.

Inconvénients

There are always little things that need tweaking, but the team is beyond amazing at listening to feedback and implementing solutions quickly and efficiently. When we had issues with the layout and functionality of the "Donate" feature on our fundraising pages, CrowdChange worked on a fix and had the update ready within less than a month.

Avantages

Working with [SENSITIVE CONTENT] is the best part of working with CrowdChange. She is proficient, knowledgeable and solutions oriented.

Inconvénients

The admin fees are quite high and the option to click off not as visible to donors as they'd like it to be.

Avantages

The software has an easy learning curve. Their support team is highly responsive and they love to listen to suggestions and new ideas for their future iterations. I can't recommend this turnkey solution enough for any non-for-profit.

Inconvénients

If a certain feature wasn't there, the team at CrowdChange was fast to work with us to implement it - this is very rare for a software company. They truly work alongside their customers.

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