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Produits similaires à OpenPM
OpenPM - Avis
Évaluation des fonctionnalités
- Secteur d'activité : Développement de programmes
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
OpenPM Review
Customer service is a cut above the rest with OpenPM.
Avantages
I have used many practice management systems during my 25 years in the medical billing/collections field. OpenPM is so quick to set up, and functionality fits a biller. This is the only system I have ever used that dunns a pt's statement correctly, by the last payment date, not the DOS.
Inconvénients
I would like a screen, that shows the entire history of the encounter including all payments and adjustments.
Réponse de OpenPracticeSolutions
Diana, Thank you for your review! So happy to hear that you love the dunning statements and our customer service! Speaking of customer service, we are reaching out to you regarding the desire for a screen that shows the entire history of the encounter including all payments and adjustments...we have that and will review with you how to see it! Thanks again Diana,
Your OPS team
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
The best practice management system that we use.
Having nearly 30 years experience in the practice management space, OpenPM is a joy to work with. Everything about their company is about efficiency and helping you succeed. Support is top notch and they get back to you quickly if they do not know the answer. Updates are automatic and occur frequently, bringing many new features each time.
Avantages
The product is easy to implement and train new users on. Security and change logs allow for easy troubleshooting. Built in clearinghouse information makes it easy to see the status of all claims that are in process.
Inconvénients
More robust clinic summary dashboards would be helpful. I know that OpenPM is working on this and I believe we will see them in 2021.
Réponse de OpenPracticeSolutions
Brian, we can't thank you enough for your kind words about OpenPM! We appreciate the time you took to give us your positive praise and the suggestion for more robust clinic summary dashboards. We work hard to meet and exceed expectations so your request is going to the product team! Thank you again!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
AVOID - simply does not work
OpenPM is the single largest ongoing problem in my office. I am unable to bill effectively. I do not trust the software or it's representatives. Have many lost claims as a result. OpenPM is an expensive mistake.
Avantages
Nothing! I can't think of a single good thing to say.
Inconvénients
As above - simply does not work. I was able to get very few claims through without HOURS of troubleshooting. No immediate tech support available to resolve issues. Responses to requests for help are typically delayed 24 to 48 hours. Support has frequently able to resolve the issues in the short term, but is unable to identify the root problems to prevent the same issues from occuring repeatedly. OpenPM staff typically tries to shift blame to my staff - claiming I am not enrolled with insurers, that EDI links have not been set up, that ERA agreements are not in place, etc. All of this is easily verifiably not true.
Réponse de OpenPracticeSolutions
Thank you for taking the time to write a review. We are very sorry to hear that your early experience with OpenPM was not positive. The OPS team is very committed to serving our customers and ensuring a high level of satisfaction with our software and service.
We are pleased that our one-on-one training sessions have provided the assistance needed to get you back on track as a happy customer!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Customized software, tailored to your practice needs!
My overall experience has been positive. OpenPM always has an open ear, they are willing to listen to see how they can best serve us as their client, we find great value in that!
Avantages
What I like most about OpenPM is the reporting. The reports are reliable, easy to navigate and can be customized if need be! Everything you need is at your fingertips, without having to run several reports to capture multiple data points.
Inconvénients
The release notes are always made available when optimizations are rolled out; however, I would like to see OpenPM offer webinars that go over the releases. We want to be sure we are using the software to its fullest potential so that we may optimize workflows and maximize efficiency.
Réponse de OpenPracticeSolutions
Bambi, Thank you for taking the time to right a review! It is so great to hear that OpenPM is meeting your needs and you find our team easy to work with. Your ideas around the release notes are in fact something we are working on! Stay tuned as we plan to expand on this over the next year. A webinar is a good suggestion, Thank you!
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
I prefer Open PM to any other PM Software
I have always had great experiences with Open PM. I am not saying we have not had problems, however all concerns I have ever had, have been heard and explained. Sometimes just knowing the why helps me understand the bigger picture. I feel like Open PM is a part of my work family.
Avantages
Open PM is my favorite software, I hope I never have to make another change. Open PM is very user friendly, I have always been very happy with customer service. I love showing our new clients the software and how user friendly the software is. I have to say that the Worklist is one of my favorite features.
Inconvénients
I do not have anything that I do not like. If I could change anything it would be that notes made in the worklist would also make it on the patients encounter dashboard. I would also like the feature to add to the worklist by patient or encounter. This would keep duplicates out of the the worklist.
Réponse de OpenPracticeSolutions
Kelly, Thank you for your positive feedback! It's great to hear that you are having success and enjoying OpenPM. I love your suggestions on the worklist and will pass that along to Jeremy, Eric and the rest of the product development team!
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