Bookeo

Avantages

The ease of set up & use. I can charge clients online without wasting time after the session.

Inconvénients

To have more tools available the price increase is too high

Avantages

I cannot say enough good things about this software. I tend to shop things to death, and Bookeo was head and shoulders above the other options.
The customer support is prompt, and clear. The team has been very patient to point me in the right direction when I needed to expand the software's capability for my growing counseling practice.

Inconvénients

Like any software, there is a learning curve on the front end. It took me awhile to get it set up, BUT I can't imagine another software being easier or requiring less time. The software is so robust, and I have yet to come close to using all of its features.

Alternatives envisagées 

Pourquoi choisir Bookeo 

Logiciel antérieur 

Pourquoi passer à Bookeo

Avantages

I liked the ability to use any device to book appointments, and the ability to sync with my other calenders

Inconvénients

It lacked anything to do with inventory management and there was no free trial when I started

Avantages

It is easy to sign up but I don't particularly enjoy the app

Inconvénients

There is no free trial. SMS messages cost extra and there is no telephone support.

Avantages

we’re launching a boat cruise business this season. we used squarespace as a webhost, then completely set up our scheduling app with Acuity, which is the squarespace default scheduling app. it was very much a square peg in a round hole experience, we contorted every possible way to try and make the app work, but it was just not right. we cancelled that, and started over with square appointments, who touted some of the features we couldn’t find in Acuity, but then, when you really got into the details, weren’t applicable. we cancelled that, and started over in fresha, but realized their pricing was ridiculous.

finally, we stumbled across bookeo, and the more we delved into your app, the more excited we became. instead of trying to somehow twist your app into letting us offer what we planned, bookeo anticipated every need, and even gave us options we hadn’t yet considered.

instead of trying to adjust our business to work around the app, your app actually guided us in the process of launching our new business.

your pricing is on point, and we haven’t come across any sneaky pricing tricks, which is a big relief, relative to most of the other apps we’ve tried. everything has been so straightforward, and so user friendly, we haven’t needed support yet. but in the event we do, we got a good feeling we’ll get what we need.

thanks for this great app, which has really made a difference in launching our charter cruise business.

Inconvénients

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Avantages

The ability to allow my customers to book without speaking with a person

Inconvénients

Bookeo customer service reps are awful. They are condescending in the emails and take the real responsibility for issues that arise due to their updates. The fact that you can't actually speak to a person is another con because there is no way to hold anyone accountable for the poor service customers receive.

Avantages

The monthly fee option was the most appealing as opposed to commission based.

Inconvénients

I would echo the other reviews here who found the support staff condescending. I sent several emails and wasted hours trying to get a phone call with support or sales to iron out some issues and questions to no avail. They prefer to waste time by email instead when a quick phone call would suffice.
Bookeo also do not do live one to one demos like most providers and refused all attempts at a phone call to find resolution. A terrible performer.
There are better alternatives available

Avantages

none

Inconvénients

Bookeo is not good and there have always been problems but now they have deleted all our members. DELETED ALL OUR MEMBERS! The huge cost of time and money to our business is enormous. All we got was a 'Its not possible to undo, sorry' Not even the hint they'd tried to rectify the problem or a proper apology. Avoid this incompetent bunch. Its not worth saving a few pounds it will cost you huge amounts of time and maybe all your customers.

Avantages

Bilinguisme and the price was pretty good

Inconvénients

UI in the back end is very old looking and makes you feel like you stepped back in time

Avantages

High quality, good product and easy to use

Inconvénients

Very poor customer support and I have experienced a lot of softwares' support

Avantages

Easy to use. No customer service when you need it

Inconvénients

Cancelled many months ago only to find out that I was still being charged. When questioned about it they stated that it was cancelled 3 days prior. I did nothing 3 days ago. Today is when I noticed the charges. LIES

Avantages

Initially it was the price that was the main selling point. I love that I pay a flat fee each month, not a percentage of our sales, which is what I found on most other software. I was able to customize my booking platform for all the different classes we offer, the scheduling, and changes that I've had to make it's been fantastic. Whenever I get stuck, the Bookeo support has been very responsive to my email questions.

Inconvénients

Only twice have I thought "oh that's a bummer that I can't ....." So with all the time I spend using Bookeo, I'd have to say THAT AIN'T BAD!!

Avantages

I love that when I have an issue Customer Service responds very quickly and my issues always get resolved in a timely manner

Inconvénients

It can be difficult to change a schedule if there are future bookings. For example when we go to or from daylight savings time it's a real chore to change tour times.

Avantages

It is fairly easy to set up. The cost is very reasonable. The monthly flat fee has not increased in 7 years. The customer support is all online, but the response time is fast. This booking platform meets all of the needs of my small tour business. Changes to tour schedules and other revisions can be made quickly and easily. The developer continues to add capabilities and features at no additional cost. The customer is not charged a fee or percentage of the cost to make a reservation.

Inconvénients

There are some minor design changes that could improve the booking process from the consumer side. I would like to see some additional reporting features (eg. Charts showing which tour times are most popular for given months).

Avantages

This is a simple to use software, with no frills. It is perfect for a single or small business that doesn't need too many extras. Bonus -- add ons can be scheduled by the client, which is not the case for most software.

Inconvénients

No membership function, and I'm not a huge fan of the way their text reminder service works.

Alternatives envisagées 

Pourquoi choisir Bookeo 

Logiciel antérieur 

Pourquoi passer à Bookeo

Avantages

Bookeo is really a great software. In no time you will be able to put your tours online for booking. Great customer support via email.

Inconvénients

It would be nice to have a customer phone number you can call if you need and answer right away, however that is just a minor thing.

Avantages

Ability for so many options for classes/courses
Customer details stored in one place, easily email attendees from a course
Additional features constantly being rolled out
Amazing customer service

Inconvénients

took a while to set up but ALL bookings software take a while if you want to fully customise everything.

Avantages

Bookeo Software makes a suite of programs used for the purpose of managing and organizing reservations online with idea of eCommerce. The programs are Bookeo: Appointments, Classes and Courses and Activities. All these programs are easy to install and for the most part easy to use.

Inconvénients

The only thing that I can say is the sometimes it can be a little cumbersome in finding things. There seems to be a screen calculated spacing limit of items on the screen. What it does is put things that are outside that limit on another screen. which will appear on another tab. Now it keeps good organization of this. If you have a lot of activity going on, you may end up with a few tabs to go through to find what you need.

Avantages

It's very easy to use, reliable, and the support has been outstanding for me. They offer a lot of flexibility and tools, and they seem to keep adding more.

Inconvénients

I have no cons at this time. There have been a few bugs, but they were caused my conflicts with other tools and Bookeo was quick to help me fix them.

Avantages

it looked professional on the surface

Inconvénients

customer support

Avantages

-very easy to use
-access to the help functions and staff. They are always helpful and answer very fast.
-manages all my customers and payments and courses
-easy to create and update new courses
-has plenty and plenty of functionalities that I chose or not to use.
-price is very reasonable comparing to other alike

Inconvénients

-I wish it had more functionalities for one on one tutoring businesses.
- every 2 year I would have to download my data cause it gets deleted, not the customers database though.

Avantages

Price is right. Easy to use. They are always updating and listening to their customers. Easy integration. My customers love using Bookeo to book their tour with my charter company. Zero complaints!

Avantages

Overall easy to use.
Custumer's service really fast to respond and every time resolved the problem with courtesy. That's principally why I write the review today.

Inconvénients

A lot of functionality but that's ok. It would be nice if it was offered in french.

Avantages

This is my first experience using a booking system for my horse riding business. The customer support is first class. My questions are answered promptly, fully, professionally and I have never been made to feel that I am asking the obvious although I think that has often been the case.

Inconvénients

I have just started using the software, and have not found anything to dislike so far. As this is my first experience with booking software, I have nothing to compare it with.

Avantages

The customer service is what tipped me over the line. I tried many softwares with similar features but this one was the most functional and excels with both front end visuals and back end user friendliness, and the customer management section is a super convenient bonus which will save me lots of time.

Inconvénients

It would be nice if this software also had a nice calendar view, but since it does everything else I need I decided to settle for the nice event view.