BoomTown

Avantages

The capabilities of lead management, seeing what the lead is interested in, and the ability to modify the properties to meet what the lead is searching for. A robust CRM at the back end is critical for the platform.

Inconvénients

Customer support could be more available via a phone call instead of sending emails and awaiting a response. There should be better accountability by Boom Town on how the advertising monies are spent, with more frequent feedback and recommendations to implement for better lead generation. They are the experts in advertising, should be better transparency/accountability on their end. The inability to delete contacts.

Avantages

Ease of use, the CRM helped us with efficiency and customer contacts.

Inconvénients

Aesthetics. We ended up leaving the platform because we had complaints about the site just not being attractive. We also could not filter to our unique property types.

Avantages

It is a pretty straight forward and easy to understand system.

Inconvénients

Expensive, Leads are very low quality if real at all, Customer service is combative and not helpful. Sales Rep who was our initial contact lied about what we should expect. lead flow is terrible and of low quality. They hold you hostage.

Avantages

Features, functionality, you can "set it and forget it". I've used many lead management systems and this is the best out there.

Inconvénients

I only complain is that I wish they had an "open house" app feature from the NOW app where people can sign into your open house through the NOW app and it will put them directly into your CRM

Avantages

I like the concierge team who automatically text my leads. This saves me time and allows me to focus my efforts on the hottest prospects.

Inconvénients

You will need to put in the time to learn how to work the CRM. It can be overwhelming with how much is under the hood. If you invest the time and commit to working your leads, you will close more deals.

Avantages

I liked the deal that they gave my deal to be a user, and the amounts of other technologies they integrate with.

Inconvénients

I just felt as if I was lied to in the onboarding process. The system does not bend and mold to the way our team works.

Our support person was kind, but kept trying to upsell and push us towards more things than we were comfortable with

Avantages

It is always making things user friendly and it is efficient and effective in catching attention. Makes it easy to keep up.

Inconvénients

Nothing yet, it seems to be very effective and efficient.

Avantages

Great website and features. The CRM and texting features provide me with some good tools

Inconvénients

Expensive. I wish I could receive more leads for what I spend

Avantages

I strongly advise anyone considering using BoomTown to steer clear. They are deceptive, unresponsive, and overall a terrible company to work with.

Inconvénients

As soon as the training is over, good luck getting any support from them because they are suddenly unreachable.

Avantages

My favorite thing about BoomTown is that you can communicate by call, text or email right throught platform, and that everything is documented.

Inconvénients

Not much that I don't like.... It is a great product.

Avantages

Love the ease of adding a contact and keeping track of where they are

Inconvénients

Would really like if there was a way of using own phone number for my boomtown number. This way we don't have to have several numbers that a client is saving

Avantages

It keeps track of the progress of each client to some degree in reminders or things to do. If there was a way to better screen each client as to how motivated they are by asking questions upfront and along the way that would be great. If the system had a spreadsheet that one could see what each template was already in the system without having to go to each one one at a time to see if it fits would be way easier to use more quickly in following up on each client. Whether it be a text or email follow up. If the system had a way to monitor the user as to how they are using it and then give helpful suggestions while using it to make it easier to use would be great.

Inconvénients

When I have tried to transfer the clients to the mojo dialer that I have selected it keeps saying zero contacts are transferred to call from . Can't figure out why it would be nice to have a pop up window that would ask a question what are you trying to do when one has repeated the same thing more than once getting the same results. It would also be nice to have more categories to choose from to put clients in as future clients instead of just watch or if we could put them in a x number of months to call back on that would automatically move up the category to the next level so we don't have to remember to move them forward but could if we wanted to. An automatic text asking if they have completed the next step in getting a home. And then reclassify them depending on their answer. When I spend all day just doing my follow ups and not having qualified leads to show property to the system becomes to time consuming and keeps me doing non money making activities. The key is to get people out there looking knowing they are qualified to be looking at what they are seeing. Yet not before they are ready to do it because of existing circumstances such as a lease a credit score paying down debt length of employment amount of income medical issues down payment amount or options. If prospects could see the steps to take and how they can progress by completing each step everyone would be happier doing the next step. Show property writes contracts.

Avantages

Love the automation texts, emails and follow up. It helps to have the to do's easily accessible. It's a great platform to work off in terms of seeing everything the lead looks at when they registered when they were last on the site also having a phone app for getting alerted when they respond to texts emails or have questions about a property. I have a team of 2 other agents and the leads are dipsursed evenly.

Inconvénients

I dont like that everytime you click on something within the lead platform, the screen reloads and you have to wait to enter the next item or notes or to simply go to the next lead effortlessly.

Avantages

I really like that we can see Social Media accounts for leads. Sometimes when they aren't responding to me, it gives me an idea of what is going on if I check their social media. It also is a good way to get acquainted with a potential client when you are in the getting to know them phase.

Inconvénients

I wish there was a way to separate the leads for a team without having separate accounts.

Avantages

Lead generation and the ability to simply keep track of what the leads are doing online. Emails, calls and texts are all nicely captured in one place on the site. People seem to find it a solid search site option.

Inconvénients

The fact that we cannot make leads answer their phone! Not a platform problem...a social one.

Avantages

I love how easy it is to use, how it automatically stays in touch with my leads via e-alerts and drip campaigns that I initiate.

Inconvénients

I wish I could use it as my all in CRM, but there are too many "loopholes" I would need to implement to use it that way. Therefore I wish I could more easily integrate it into my primary CRM/database - but that's really my only vice.

Avantages

I liked that the software is user friendly and all records were well organized.

Inconvénients

I hope that BoomTown is able to lower their monthly cost. It seems higher than most softwares for the amount of leads received.

Avantages

It is so simple to keep track AND nurture hundreds of leads without ever missing a follow up. Additionally, with notifications, you can contact a hot lead within minutes of registration or interaction. It's the perfect tool to provide the best follow up and customer service. Email templates and drip campaigns make it quick and simple to contact hundreds of potential clients in one day.

Inconvénients

It does take some time to get through all the training in order to fully utilize it's potential. You'll have to make sure all your employees go through the training as well. It is intuitive to some degree, it just has an expansive capability that takes some time to take full advantage of.

Avantages

It is very easy to use. Like most programs it does take some time to understand all the ends and outs of a program, but once you get the hang of it it comes very easily.

Inconvénients

Having to log out because your toggle bar doesn't want to show up. There are quite a few glitches as well that occur more often than they should. However, it does not take up a ton of time to log out and log back in. It is more of an inconvenience.

Avantages

The fact that I can communicat with multiple buyers and sellers on a large scale helps us improve our deal pipeline and close more deals.

Inconvénients

Outated UI/UX but they have been getting better with updates.

Avantages

Boomtown is a software designed for the Real Estate business. Its technology aims to help Real Estate brokers and Real Estate agents to convert more leads and increase more sales in the most effective, timely and convenient way. From the front end to the back end, its tools are designed to manage all leads and opportunities without missing any sale. It is cheaper consideing that its features and functionality are complete from website, to CRM to email marketing.

Inconvénients

Customer support is not that consistent when it comes to responding on time. Boomtown is used by most agents because it is cheaper that is why technical support and customer support sometimes have delays.

Avantages

The best part of this software is being able to gauge my clients interest in homes based on their search activity on my website. And from there, being able to send homes directly through my website without going back to the MLS and sending homes the "archaic" way. And from there, being able to engage with my clients within the the CRM without having to leave the CRM to go to my work email or phone.

Inconvénients

The search functionality could be improved to match nearly identical with the MLS search capabilities.

Avantages

The ease of staying in communication and up to date with your clients.
This software has taken the guess work out. I know what my clients receive, what they like, how often they are seeing what I’m sending. I feel more confident when calling.

Inconvénients

There isn’t much to criticize on this. A few changes to the way the times to follow up maybe? I’ll put more thought into it but I love the system.

Avantages

THE Cma IS OK!

Inconvénients

The SOFTWARE IS MEH!! I HAD BETTER. !!!!!

Avantages

Boomtown is easy to use and has Made the process of keeping in touch with clients as simple as can be. I used to have top producer and found it complicated. I appreciate all of the features of boomtown. It is a great way to keep In touch

Inconvénients

I feel like the to-do list is a little repetitive And somewhat annoying. I think the to-do list should only consist of things that you Specifically request a reminder for and/or put on a calendar