En savoir plus sur Bookeo

Bookeo est une solution cloud de réservation qui s'adresse aux tour-opérateurs, agences de voyages, écoles, thérapeutes, photographes et organisateurs d'événements. La solution propose des modules Bookeo Appointments, Bookeo Classes et Bookeo Tours au sein d'une suite logicielle. Les fonctionnalités principales comprennent la prise de rendez-vous, ainsi que la planification et la réservation de visites et de cours. Parmi les autres fonctionnalités figurent des calendriers de rendez-vous, une base de données clients, des paiements et des plannings en ligne et la solution offre des capacités de marketing. Elle permet également aux utilisateurs de personnaliser leurs widgets de réservation, de suivre les réservations, d'envoyer des notifications par e-mail et par SMS, de gérer les paniers de réservation et les vues des clients des réservations de visites, de planifier des visites et des activités, de gérer une base de données client et de générer des rapports avancés. Bookeo aide les utilisateurs à gérer leur flux de travail et à analyser les performances de l'entreprise. Elle offre une intégration avec des portails de paiement, des calendriers, des sites web d'achat et des applications de création de sites web. Parmi ceux-ci figurent Stripe, Authorize.net, PayPal, Sage Pay, Google Sites, Tumblr, WordPress, Xero, QuickBooks, Shopify, Google Agenda, iCal, Office 365 et Outlook. Bookeo est disponible en 32 langues, dont l'anglais, le français, l'allemand, l'italien et l'espagnol.
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Bookeo - Prix

Bookeo n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Bookeo est disponible à partir de 14,95 $US/mois.

À partir de :
14,95 $US/mois
Prix :
Pas de commissions, ni de frais fixes ou par personne sur les réservations. Nous ne facturons que les frais d'abonnement mensuel peu élevés.
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Bookeo - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,3
Fonctionnalités
4,3
Simplicité
4,2
Support client
4,4
5 avis sur 83 Afficher tous les avis
Ani P.
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/04/2022

Book Anytime

Very happy with what I need it for, plus they have wonderful customer service.

Avantages

The ease of set up & use. I can charge clients online without wasting time after the session.

Inconvénients

To have more tools available the price increase is too high

Réponse de Bookeo

Thank you so much for this 5-star review, Ani.

We are so happy to hear that you are enjoying Bookeo. We really appreciate you being a customer and helping to share the word about us.

Please note that all features are enabled with all plans. Our plans are based on the number of resources, users and bookings/month.

Please do not hesitate to contact us should you need any help. We're here for you anytime.

Shannon

Répondu le 07/04/2022
Stacie S.
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 06/06/2022

Very happy customer for over a year!

I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to.

Avantages

1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add.
2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use.
3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional
4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier!

Inconvénients

Nothing! Everything has worked great for me so far.

Alternatives envisagées 

Peek PRO Tour Operator Software et FareHarbor

Pourquoi passer à Bookeo

I liked that I could set everything up myself and use my own external systems. I liked that there was a trial period to try it out and I didn't have to sit through a sales pitch.

Réponse de Bookeo

Hi Stacie,

Thank you for sharing your amazing review of Bookeo. We appreciate you taking the time to share your detailed feedback and comments!

We are thrilled to hear you found Bookeo easy to set up, use, and update when needed - and that it makes your life easier.

Thank you.
Shannon

Répondu le 14/06/2022
Christine W.
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
2
Simplicité
2
Support client
2

3
Publié le 24/03/2021

Very basic and no desire to improve

I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.

Avantages

The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration

Inconvénients

You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.

Réponse de Bookeo

Hi Christine,

Thank you for taking the time to leave a review.

I read all the support requests you sent us and the timely replies from our support team. Please note that:

- Bookeo sends the booking confirmation email only to the customer making the booking and not to all the participants. This feature works in a similar way for all the other booking systems. However, please note that you can use our API to send a booking confirmation email to participants. Unlike other booking systems, we do not charge additional fees to use the API.

- The Zoom integration has successfully been used by many customers during the Covid-19 pandemic. It seems that you would like to send a Zoom link for non-confirmed bookings. As our technicians explained, the zoom link is only sent once the booking is confirmed. Again, this feature works in a similar way for all the other booking systems.

Shannon

Répondu le 30/03/2021
Cédric A.
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 14/09/2020

Best software until, Vest value, Best Support

SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way.

Avantages

Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution.

Inconvénients

Some options in the display could be improve like for the courses, Email automatization for teachers, some API.

Alternatives envisagées 

Eversports Manager

Pourquoi choisir Bookeo 

Too crazy expensive and you don't need 90% of the features. Mindbody also does not respect privacy and market competitors to your own clients. Bad support, you are only "a number".

Logiciel antérieur 

Mindbody

Pourquoi passer à Bookeo

Less expensive, simple, and honest MONTHLY Fee that you can stop any time. Most of competitors contract you and you can't go out of the product before 1 year or else (contract because they know their product if not good !). I feel free with bookeo !

Réponse de Bookeo

Cedric, thank you for the great review!
Please do not hesitate to contact us if you ever need help with your Bookeo account.

Shannon

Répondu le 15/09/2020
Vanessa W.
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
3

4
Publié le 31/08/2020

Not created for National business (NOT timezone friendly)

Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system.

Avantages

It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes.

Inconvénients

No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you.

Alternatives envisagées 

Google Forms, Calendly et SurveyMonkey

Pourquoi passer à Bookeo

I haven't made my decision yet. For our sister company it will be a big NO due to the timezone issue. Not sure if I will get restored confidence in my custom and required fields not disappearing out of no where to continue using this product. It doesn't seem reliable right now but I will give the benefit of the doubt if this was just a one time occurence.

Réponse de Bookeo

Thank you for your review, Vanessa.

Bookeo does not currently offer the feature to convert appointments into your customers' timezone, however, it can show the timezone of the booked appointment.

As for the custom fields issue, please check your inbox. Our technicians checked your account logs and explained that you explicitly deleted those fields from your account settings on August 28. When you deleted the fields, the system showed you a message informing you that all data related to those fields was going to be deleted, and you decided to proceed with the deletion.

Shannon

Répondu le 15/09/2020

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