Arpit P. Secteur: Équipements publics Nombre d'employés: Auto-entrepreneur
10/12/2018
10/12/2018
We have a buy-to-let property business which also morphed into a property management business. Before Arthur, we would generate remittance statements manually, track repairs on a piece of paper and check rents received via spreadsheets. This software has allowed us to eliminate all of this which has allowed to grow our portfolio under management without the need to hire additional staff..
We use this software for our property management. The ability to link contractors, tenants, landlords, letting agents and property managers into one eco-system is priceless. The apps are well built, the web based interface and functionality is advanced. This has eliminated our need to speak to tenants frequently and they find it good as they can raise issues without feeling like a nuisance. The Arthur support team is very prompt at resolving issues and debugging. They continue to add new functionality which really makes this product value for money.
The native android/apple apps are known to have a "white screen of death", which users have advised that not a simple delete, reinstall is clearing. It sometimes involves clearing the cache in the phone. If there was a way for functionality on the app to mirror the web based interface it would be great.
Dave N. Secteur: Immobilier Nombre d'employés: 2-10 employés
01/09/2019
01/09/2019
Arthur is an excellent and easy to use property management system and has helped us grow from 5 to over 100 properties. We would like to see it integrated with our STAAH channel management software.
Simple to use and does the basics of account management well. We have short term and long term tenancies and have found the system to be flexible for our staff to manage and track current and upcoming tenancies. We make heavy use of flags to monitor different types of tenancy.
Lack of integration with our STAAH channel management software.
Statement formatting and printing using the new templates is more complex than the old system.
I would like a graphical view of all properties showing the tenancy status of each.
The advanced configuration features support the UK market well but so the Asian market that we work in.
Rupal P. Secteur: Immobilier Nombre d'employés: 2-10 employés
23/11/2019
23/11/2019
Managing our rental properties. Good and convenient but could be made easier to use.
Everything in one place! Easy for multiple managers to access.
Both the app and the website are clunky and could be morr user friendly.
Arpit P. Secteur: Équipements publics Nombre d'employés: Auto-entrepreneur
19/06/2019
19/06/2019
I CANNOT PRAISE MY EXECUTIVE AND THE TEAM HIGHLY ENOUGH. THIS SOFTWARE HAS ALLOWED ME TO EXPAND MY BUSINESS THREE-FOLD WITHOUT THE NEED TO HIRE STAFF. OUR TENANTS AND CONTRACTORS ALL ENJOY A BETTER EXPERIENCE. WIN WIN. KEEP UP THE GOOD WORK
THE SERVICE IS FIRST CLASS AND THE THOUGHT THAT HAS GONE INTO THIS PRODUCT IS SUPERIOR TO ANYTHING ELSE ON THE MARKET. CLOUD BASED MEANS ACCESS IS NOT RESTRICTED TO THE OFFICE AND THE NATIVE IOS/ANDROID APPS MAKE THE PHONE EXPERIENCE EXCELLENT.
TOOK A WHILE TO GET USED TO THE NEW UI UPGRADE. THE MAILMERGE SECTION HAS BEEN OVERENGINEERED, IT WAS BETTER BEFORE THEY UPGRADED IT. ALL OPTIONS ON ONE SCREEN.
Mark D. Secteur: Immobilier Nombre d'employés: 2-10 employés
16/09/2019
16/09/2019
we moved over from a spreadsheet that was used for tracking current tenants & deposits. Their representative makes those basic tasks so much easier and added to that the extra functionality it was a no-brainer.
The ability to easily put tenants in direct contact with contractors for all sorts of minor issues whilst maintaining control of spening & work done.
The financials are not geared for our organisation setup.
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