En savoir plus sur Jobber

Jobber est une solution logicielle de gestion des interventions basée sur le cloud qui permet aux petites et moyennes entreprises de services de gérer le personnel en intervention, de fournir un support client et d'étendre les opérations commerciales via une application mobile ou un tableau de bord de bureau. En tant que solution pour les entreprises prestataires de services, Jobber prend en charge plus de 50 secteurs d'activité et fournit des outils interchangeables tels qu'un CRM (Customer Relationship Management) intégré, la planification et la répartition en temps réel, le suivi des dépenses, la création et le traitement de factures, la réservation en ligne, un centre client en libre-service, la création de devis, des rappels pour les clients, des e-mails automatiques, etc. Grâce à la fonctionnalité de gestion du temps, le module de planification de Jobber permet aux utilisateurs de mettre à jour n'importe quelle tâche en temps réel, notamment les informations sur les tâches accomplies et l'avancement des projets, afin que la direction puisse suivre efficacement le personnel intervention. Pour les affectations, les équipes de gestion peuvent mettre en place des tâches individuelles ou des contrats récurrents et affecter plusieurs techniciens d'intervention à une seule tâche. Les utilisateurs peuvent créer des factures professionnelles à l'aide de modèles personnalisables et Jobber envoie automatiquement des factures par e-mail. Pour les paiements électroniques, Jobber s'associe à diverses applications de paiement électronique, telles que Stripe et PayPal, pour rationaliser ce type de facturation. Le module CRM de Jobber permet de suivre les anciennes coordonnées des clients et les utilisateurs peuvent créer des champs personnalisés et des balises, joindre des fichiers ou des numéros de téléphone, etc. Le tout est lié à la facturation et aux antécédents professionnels. En outre, tout client peut approuver des devis, planifier des ordres de travail, payer des factures et communiquer avec les équipes de service à l'aide du hub client en libre-service de Jobber. L'application Jobber est disponible pour les appareils iOS et Android.
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Vidéo de Jobber
Jobber Logiciel - 1 - aperçu
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Jobber Logiciel - 5 - aperçu

Jobber - Prix

Jobber n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Jobber est disponible à partir de 49,00 $US/mois.

À partir de :
49,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Jobber - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,4
Fonctionnalités
4,2
Simplicité
4,5
Support client
4,6
Mariela
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
5
Support client
3

4
Publié le 18/12/2021

Overall good but ...

Avantages

I used this software for a year in a home cleaning business.
I liked that you can get a file for each client with their jobs, so it's easier to find them in case you need them. And at the same time you can keep the instructions saved depending on the job.
Also is friendly to schedule if you have different teams.
The app is easy to use for workers and leave written instructions.

Inconvénients

- The dashboard in the app is not good. I always had to login through the browser to manage the jobs.
- I never could use the text message since it was not available in Australia.
- Monthly/year payment is the same even when you don’t get all the features.
- Reports are not sync with #job vs #invoice, so if you cancel your subscription you need to be aware about the description to find the correct job+Invoice. (jobs numbers are different than invoice number).
- I cancelled my subscription few days before to don't get charged the year but they did charge to my card anyway. So I have lost the currency conversion change (USD to AUD).
- I cancelled my subscription because I am closing the business, but they don't have a cheaper plan so don't loose all the data for the transition. for that I've switched to SERVICEM8, which you pay for what you use and has better features.

Réponse de Jobber Software

Hi there Mariela, thank you so much for taking the time to share your review!

It's wonderful to hear that you loved Jobber's features for running your home cleaning business.

All of our product updates come directly from customer feedback, and we are always looking for ways that we can improve. I will be sure to share your product and subscription feedback with our development teams.

If you have any further thoughts you'd like to share or are ever back in the market for software, we would love to connect with you! Our support number is 1-888-721-1115, and you can also reach out via live chat. All the best.

Répondu le 21/12/2021
Marcus
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
2
Simplicité
5
Support client
0

4
Publié le 11/10/2021

Good Software.....Greedy Management

Avantages

I love how easy it was to set everything up and get started with this software. The calendar is great as well as many other features.

Inconvénients

I HATE that I cannot charge our clients the credit card processing fee automatically. It is very time consuming to have to tell every single person to call or email the office if they want the 3% convenience fee added to their invoice and update their payment settings. This was supposed to make collecting money easy - not so time consuming and such a headache.

I also HATE that management is so greedy that they would only allow pictures on line items in the most expensive plan offered. I was unaware that Jobber had a "bug" at the time I started using this and months later, half way through a quote, I suddenly discover I am no longer allowed to add pictures to line items without upgrading to the most expensive plan for an extra $100 a month. We only have 5 users and will never be interested in the additional features with the grow plan. It feels very wrong that Jobber would only give this option for $200 a month when numerous other softwares offer pictures for under $100 a month.

Réponse de Jobber Software

Hi Marcus, thank you for taking the time to share your feedback. It's wonderful that you're finding Jobber easy to use in running your day-to-day operations, and that you're enjoying the scheduling features.

We are always eager to learn about how we can improve, and we are very sorry to hear about your negative experience.

Our team would love the opportunity to directly discuss your product feedback, and better understand how these features would positively impact your business. Our support team is available from 8am-5pm MT, M-F at your convenience by phone (1-888-721-1115) or email ([email protected]). We would be happy to address your concerns about your subscription and feature changes.

Répondu le 14/10/2021
Martin
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/07/2021

Jobber - a must have company working in the field

Jobber is at the heart of the business. Everyone know where to look for information; administration, scheduling, field service, accounts and customers. We have used it for 7 years and would recommend it without fail for any business running field operations.

Avantages

Job recording is so easy - doing this properly means that the rest of the workflow becomes a breeze.
The calendar makes it simple to review and update the workload dynamically.
Quotes and Invoicing are no longer a chore! During invoicing, standard charges can be applied via dropdowns to speed up entry. Manual entry is just as easy. And the relevant charges are automatically applied. I then just press the button and it is emailed to my customer!
The Client Hub lets the customer look at activity online and saves us time answering customer queries. It also makes us look good - an efficient company, well organised and customer focussed.

Inconvénients

Whenever I have been faced with having a feature in the software, either I email the support team or someone has beaten me to it and the feature comes out in one of the releases of software. So, I have no 'cons' for the software. It works perfectly for the way I work rather than me having to adapt my business to work with it!

Réponse de Jobber Software

Hi Martin,
Thanks for taking the time to leave such a lovely, detailed review. We're so happy to hear that lots of your suggestions are becoming part of the program. Be sure to keep those great ideas coming, as Jobber has been and continues to be built off of customer feedback just like this.

It has been a pleasure working with you for these past 7 years and we appreciate you trusting us to work with you.

We look forward to being on your team for many more years to come. Have a great day!

Répondu le 26/07/2021
Rich
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
3

4
Publié le 04/12/2020

Jobber - MY Business OSS

My overall experience with Jobber has been quite positive as it helps me immensely run my business.
It is my OSS today. It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting. I just wish I had more robust reporting features with it.

Avantages

Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.

Inconvénients

Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.

Alternatives envisagées 

QuickBooks Online Advanced

Pourquoi choisir Jobber 

QRIDIT did integrate with other systems and processes supporting all of our business products. It was awkward in supporting multiple consumer services. It struggle to offer us a converged business system.

Pourquoi passer à Jobber

Workflow was stronger with Jobber for our business needs to support landscaping, homewatch, pool and storm readiness services on a single converged platform. However, we did keep Quickbooks for financial tracking and reporting.

Réponse de Jobber Software

Hi Rich, thanks so much for your review. We're glad things are going well overall, and have noted your feedback for more advanced reporting. We're always looking at providing better business insights to our customers, so if you have additional info you'd like to share with us don't hesitate to reach out to our Success Team and we can collect that for our Product Team. Cheers!

Répondu le 16/01/2021
Kathleen
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 04/08/2020

Software with the WOW factor

It was like a breath of fresh air. IT WORKS! Its simple. Its intuitive. The knowledge base is also excellent.
We installed this is the month of April, coming off a disaster with another company. Our Garden center business was off the charts busy, and to undertake a project like install a new program was 'unthinkable' crazy, and yet we could NOT continue with the software we were trying to use, it was a disaster. And so we did it. We ordered the trial. I wasn't about to change with out a try out. I was burnt badly with the program we were trying to use....I ran the trial . Within hours I knew that this was the program we had wanted & hoped for. In a matter of 4 or 5 days, I knew there was no reason to go the whole 14 days of the trial. We signed up and never looked back . It has been AWESOME. The customer service is outstanding, The mobile program is AWESOME, my men were up and running within MINITUES of turning them on. It is so well designed they we all up and running in no time at all...NO problems, NO issues...so refreshing after what we had been through. From A to Z this program has been great.

Avantages

How amazingly easy was to implement. This was so refreshing, so easy. and it works SO well. I can not say it enough. It does what it says it does. It does it well. It simply to use. It is complete. I don't think there is anything they haven't thought of . We have used and trialed many other packages. This one blows the others out of the water.....

Inconvénients

I know there must be something, only I haven't found any thing to be unhappy with.
I like everything so far.
NO CONS at this time, 6 months in.

Réponse de Jobber Software

Hi Kathleen, we couldn't be happier to hear that your experience with Jobber is going so well. So glad to have you on the team. Thanks for taking the time to share your thoughts with other business owners :)

Répondu le 16/01/2021

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