En savoir plus sur Jobber

Jobber est une solution logicielle de gestion des interventions basée sur le cloud qui permet aux petites et moyennes entreprises de services de gérer le personnel en intervention, de fournir un support client et d'étendre les opérations commerciales via une application mobile ou un tableau de bord de bureau. En tant que solution pour les entreprises prestataires de services, Jobber prend en charge plus de 50 secteurs d'activité et fournit des outils interchangeables tels qu'un CRM (Customer Relationship Management) intégré, la planification et la répartition en temps réel, le suivi des dépenses, la création et le traitement de factures, la réservation en ligne, un centre client en libre-service, la création de devis, des rappels pour les clients, des e-mails automatiques, etc. Grâce à la fonctionnalité de gestion du temps, le module de planification de Jobber permet aux utilisateurs de mettre à jour n'importe quelle tâche en temps réel, notamment les informations sur les tâches accomplies et l'avancement des projets, afin que la direction puisse suivre efficacement le personnel intervention. Pour les affectations, les équipes de gestion peuvent mettre en place des tâches individuelles ou des contrats récurrents et affecter plusieurs techniciens d'intervention à une seule tâche. Les utilisateurs peuvent créer des factures professionnelles à l'aide de modèles personnalisables et Jobber envoie automatiquement des factures par e-mail. Pour les paiements électroniques, Jobber s'associe à diverses applications de paiement électronique, telles que Stripe et PayPal, pour rationaliser ce type de facturation. Le module CRM de Jobber permet de suivre les anciennes coordonnées des clients et les utilisateurs peuvent créer des champs personnalisés et des balises, joindre des fichiers ou des numéros de téléphone, etc. Le tout est lié à la facturation et aux antécédents professionnels. En outre, tout client peut approuver des devis, planifier des ordres de travail, payer des factures et communiquer avec les équipes de service à l'aide du hub client en libre-service de Jobber. L'application Jobber est disponible pour les appareils iOS et Android.
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Vidéo de Jobber
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Jobber - Prix

Jobber n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Jobber est disponible à partir de 49,00 $US/mois.

À partir de :
49,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Jobber - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,4
Fonctionnalités
4,2
Simplicité
4,5
Support client
4,6
Paul
  • Secteur d'activité : Produits alimentaires
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 08/03/2018

Excellent company and excellent product

Makes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.

Avantages

Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!

Inconvénients

I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though.
Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices.
This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.

Rich
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
3

4
Publié le 04/12/2020

Jobber - MY Business OSS

My overall experience with Jobber has been quite positive as it helps me immensely run my business.
It is my OSS today. It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting. I just wish I had more robust reporting features with it.

Avantages

Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.

Inconvénients

Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.

Alternatives envisagées 

QuickBooks Online Advanced

Pourquoi choisir Jobber 

QRIDIT did integrate with other systems and processes supporting all of our business products. It was awkward in supporting multiple consumer services. It struggle to offer us a converged business system.

Pourquoi passer à Jobber

Workflow was stronger with Jobber for our business needs to support landscaping, homewatch, pool and storm readiness services on a single converged platform. However, we did keep Quickbooks for financial tracking and reporting.

Réponse de Jobber Software

Hi Rich, thanks so much for your review. We're glad things are going well overall, and have noted your feedback for more advanced reporting. We're always looking at providing better business insights to our customers, so if you have additional info you'd like to share with us don't hesitate to reach out to our Success Team and we can collect that for our Product Team. Cheers!

Répondu le 16/01/2021
Josh
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/11/2022

I should have done this sooner - Using Jobber gave us a lot more potential to grow

Streamlined, Automated, Easy to use, Room for expansion, Loads of potential. 100% worth the money

Avantages

I have almost 100 jobs a week being accomplished in our business and it takes me an average of 15 minutes a day to hande all the logistics. It saves so much time and allows me to have so much freedom to grow the business.

Inconvénients

Honestly there's not much. If I had to say anything it would be the cost but i'm just cheep LOL. Its definitely worth it at the current cost. The customer service you get from them worth the price. No one wants to be treated like a number, these guys treat you like a values client

Réponse de Jobber Software

Hi there Josh!

It's great to meet you. Wow, it is absolutely incredible to hear your review here- our Support team is going to be so happy when we share this back to them!

You're always welcome to give us a ring and let us know how we can help. Thanks for your time today.

Répondu le 21/11/2022
James
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
1

2
Publié le 09/11/2022

Trial Period not honored

Was a poor experience based on undisclosed trial periods and refusal to honor the 14 day trial.

Avantages

I will say that when I reviewed this software, it appeared to be easy and have some of the scheduling functions we were looking for. I believe that House Call Pro has better scheduling than them.

Inconvénients

My complaint with this company is that when I enrolled I told them that I was looking at multiple companies because of the features that we needed. They say that they offer a 14 day free trial, however when I went to cancel on my 13th day, they said that they would not refund my payment because the sales rep provided a discount (even though) the rep said that they were providing the discount because I was referred to them from another contractor. They said my trial period was waived because of that discount. He explained that he sent the terms of conditions AFTER I enrolled. The software did seem simple but the the experience was misleading. I never used the software once.

Réponse de Jobber Software

Hi there James,

Thanks you so much for taking the time to share your experience with us. I've located your account and have reached out so we can learn more about your situation.

Have a wonderful day.

Répondu le 21/11/2022
Wesley
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 29/09/2022

Very intuitive, excellent support

Huge time savings. Excellent reporting to get a snapshot of my business.

Avantages

I don't have to train my team on Jobber. It's simple enough that we can go over the basics together and a new hire will run with it from there. It's customizable enough for us and I love the reporting features.

Inconvénients

The built in CC processing is pricey but convenient. New features are somewhat slow to roll out but I guess this is countered by the fact that it all works without bugs. You can tell they take testing seriously.

Réponse de Jobber Software

Hey there Wesley! Thank you so much for such a glowing review! Hope you have a great week!

Répondu le 11/10/2022

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