WalkMe

Avantages

L'implémentation a été excellente et nous avons pu améliorer de manière significative l'expérience utilisateur

Inconvénients

l’outil a des fonctionnalités beaucoup moins accessibles à l’utilisateur lambda disposant de connaissances techniques limitées.

Avantages

My company used this software for a about 8 months to a year. We integrated Walk Me into our proprietary platform in order to help our web design agencies and their end users to better use our software, to become more self sufficient when using the platform, and to help make our platform more intuitive. The WalkMe interactive digital walk throughs made it extremely simple for customers to learn the ins and outs of our platform without our support team getting engaged. This software saved our support team significant time and energy!

Inconvénients

Managing the Walk Me software can be difficult in a situation which requires constant updates to the digital walk throughs - during periods in which our platform was undergoing significant changes. However, though the process of updating our library of walk throughs was tedious, it allowed our end users to become familiar with platform updates very quickly with limited engagement from support staff.

Avantages

WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs.

Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.

Inconvénients

It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.

Avantages

The idea of WalkMe and their promised delivery over a multi-platformed environment was exciting.

Inconvénients

They failed to delivery, the support team has now stopped responding, and it's been extremely difficult to get them to finalize our cancellation request.

Alternatives envisagées 

Pourquoi passer à WalkMe

Avantages

With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too).

Inconvénients

Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better.

Very pricey... there should be some lighter, start-up packages.

Avantages

How innovative and smart it is, it makes our relationship with our customers so much easier and fluid, so many great tools and functionalities, it has very to no little limitations on what you can do

Inconvénients

A bit more difficult to learn than expected, but that's all really, never encountered any actual issues or inconveniences

Avantages

It's a nice concept to have context sensitive help

Inconvénients

Requires a dedicated staff member and takes months to do a basic help system, which becomes obsolete with every release of our product.

Avantages

There are so many ways WalkMe can be implemented that are genuinely helpful to our customers. It takes a complicated process and gives helpful insights along the way to make it much more approachable.

Inconvénients

There is a bit of a learning curve before you can really get started making useful tools. It is also a pretty expensive solution.

Avantages

Great, excellent work that I do WalkMe. It should be noted that their treatment and concern for the welfare of their customers is always in sight.

Inconvénients

Resolve immediately any doubt that may exist. I really do not have any complaints about this company, on the contrary I am very satisfied with the results, 10/10

Avantages

It has immense features that helps you build walkthroughs, onboarding lists and tool tips.

Inconvénients

It is difficult to navigate and discover items.

Avantages

We'd been looking for something like this for a long time, but never found it. And then Walkme came along. I have never seen my boss so excited about a software tool before. We've had a few phone calls with Walkme and plan to sign up!

This review is mostly about the sales process, something that I think is important to note. I reached out to Walkme and they called me back. It was a pleasant conversation, they listened, there was no pressure. We set up a call to discuss if Walkme could be a potential solution for us. Highly respect Walkme's sales process and customer service. They listen to what you need; they don't push Walkme on you when it doesn't seem like a good fit. Very professional company, highly impressed.

Inconvénients

None at the moment. I am a little worried about the setup process, but Walkme said they would be with us the entire way!

Avantages

WalkMe lives on top of a website or software program. Currently, we utilize WalkMe on our B2B website, where we can reach our dealers and sales reps who are using the site around the globe. We have built Smart Walk-Thru's that allow users to train themselves on how to use the site and learn how to navigate around it to find what they need.

Inconvénients

WalkMe requires a significant onboarding/learning process. Knowledge of coding is necessary to take full advantage of the software, otherwise you need to lean on their technical team. The team is great, but you have to pay for the support hours and they can go quickly if you have a complicated build.

Avantages

WalkMe has been useful in removing some of the daily questions support teams typically field. Simple questions on how do I access something, how do I get from point A to point B can be answered with on-screen guidance and allow your support team to focus on high priority tickets. Rolling out a new platform also becomes a bit easier and alleviates the pain of having to perform training after training.

Inconvénients

Not much I didn't like - the only piece that is tricky is creating WalkMe's across different platforms, but it is possible. The other challenge is trying to nail down some of the funnels to be more precise. However, WalkMe support teams do an amazing job in helping.

Avantages

like google, the simplistic but streamlined design

Inconvénients

I didn't like the mess in the searches, let's be honest, the search results are not accurate.when we look for something on the platform we expect it to enlighten us and not to suggest something else

Avantages

It’s amazingly versatile. Need to show users how to do something? Easy. Need to pop up messages about system status? You got it. Want to highlight a new feature? Done. Need to remind someone their fees are overdue? Done. You can do almost anything you can imagine with this system!!

Inconvénients

Our only complaint is really our own fault. The system relies on static “tags” that our software doesn’t have. We have been totally able to work around it, though, using visible elements on the screen.

Avantages

There are two things that I loved about WalkMe. 1. The overall premise of improving the user experience and guiding them at the time of need. 2. How easy it is for a non-technical person to author any type of WalkMe function.

Inconvénients

It's definitely better for form-based applications than more complicated non-linear applications. Some of the applications we wanted to use this on were too complex (at least for beginner authors) to have a meaningful impact on the end users.

Avantages

Software estremamente versatile e in grado di offrire un supporto personalizzato in linea e in tempo reale a fronte di qualsiasi esigenza.

Inconvénients

Il software richiede un importante lavoro di "setup"

Avantages

It is really easy to create launchers, tips, validation, and walk-thru to provide assistance to the users and assign tasks to newly hired employees to train them about the system and track their training record via reporting. We can also segregate different materials for different clients and we can also create segments for faster rule application on any item.

Inconvénients

the only con is that we cannot host any resources like videos and documents, we can only add their private links.

Avantages

Recently they have added new features that make it easier to manage the walkthrus, etc.

Inconvénients

The reporting used to do real time for shoutouts, etc. but now it takes 24 hours for it to kick in on the reporting analytics

Avantages

It lets you build complete workflows that take users "hand in hand" until they complete a desired flow, in addition to building "one-time" helpful popups

Inconvénients

It has many bugs. Maybe it works well for simple websites, but we have a problem with almost every implementation of a new onboarding workflow we want to run on our platform, which then requires the help of their support/tech team.

Avantages

Easy setup, user friendly. WalkMe was used to enhance our client experience with our rather difficult to navigate user platform. It allows the user to select what they want to do and then be "walked-through" a step by step process to reach that goal.

Inconvénients

We had to abandon WalkMe in favor of a live chat system as our platform changed so frequently, the navigation steps got outdated quickly and required constant review and reassessment.

Avantages

I liked that it can take users step by step through the basic functions and can be used as a reference after their session with an instructional designer in case they forgot how to do anything.

Inconvénients

Updates to our platform's UI would often break a step in the smart walkthroughs so frequent maintenance was required to keep everything working.

Avantages

Walkme has multi step guided experience that helps users understand critical user journeys. Another thing I like about walkme is that it allows end users to create content and not always rely on the technical teams to help with content creation.

Inconvénients

Walkme UI components sometimes are a nuiance while creating or updating records. Setting up content is not easy and the content creation takes a lot of time.

Avantages

WalkMe has a great resource management dashboard . Easy-to-use dashboard.
I can create customized walk-throughs for our customers to utilize to learn different tasks within the software.

Overall WalkMe is just a fun and easy product to use.
Connecting with my customers resources feels very rewarding, and is a HUGH Benefit for us.

It keeps us connected to our customers and meeting there needs.

Inconvénients

Getting implemented was a bit tricky for us. It took longer than expected probably because our business and our process in general are a bit more difficult for others to grasp. You do need to have patience because you do need to build everything from scratch but once you are up and running that is when the fun begins. At least that was the case for us.

Avantages

This can be very powerful software if set up properly. We were able to do advanced tutorials, though it took professional services to set it up for us. We found it the most powerful in the market from a feature standpoint.

Inconvénients

hard to use. WalkMe is a software that makes it easy to show visitors how to use any product. Unfortunately their product is prohibitively hard to use.

They have set up a "walkme university" and require 10 hours of training and watching videos just to get started.

They typically give you a CSM for 3 months to help you onboard and throw in free professional services because most things are too hard to figure out.