En savoir plus sur Flipdish

Flipdish est une solution cloud conçue pour aider les restaurants, les hôtels, les établissements de vente à emporter, les cafés ou les bars à traiter et à gérer les commandes en ligne via des applications mobiles et des sites web personnalisés. Les fonctionnalités comprennent : analyse des ventes, programme de récompense, heat map, notifications push, autorisations basées sur les rôles et reporting. L'application permet aux propriétaires de créer un site web à pages multiples personnalisables en utilisant le logo, les couleurs, les images et les informations de la marque dans le menu. Grâce au tableau de bord, les responsables peuvent suivre les informations relatives aux commandes, les informations sur les clients ou les lieux de livraison et évaluer les performances de l'entreprise grâce aux indicateurs de vente. Les professionnels peuvent lancer des campagnes marketing et fidéliser les clients en envoyant des offres, des bons ou des remises aux acheteurs réguliers. Flipdish s'intègre à diverses plateformes tierces telles que Lightspeed, Dinerware, Facebook, Google Analytics, Intercom, WeBringg, Orkestro, Shopify, Google Pay, etc. La tarification de la solution est disponible sur demande et varie en fonction du site. Une assistance est fournie via une documentation, par téléphone et par e-mail.
Flipdish Logiciel - 1
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Vidéo de Flipdish
Flipdish Logiciel - 1 - aperçu
Flipdish Logiciel - 2 - aperçu
Flipdish Logiciel - 3 - aperçu
Flipdish Logiciel - 4 - aperçu

Flipdish - Prix

Flipdish n'est pas disponible en version gratuite.

À partir de :
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
Non

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Flipdish - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,8
Fonctionnalités
4,8
Simplicité
4,9
Support client
4,9
Jade
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 14/02/2020

Excellent support and customer service

Our website and online ordering is powered by Flipdish

Avantages

Customer service is excellent; issues I have had in the past have been responded to in a friendly and helpful way, especially by a very efficient [SENSITIVE CONTENT HIDDEN]. Many previous concerns such as daily sales printouts etc have been addressed with the introduction of a new flipdish terminal that makes everything very straightforward now.

Inconvénients

There are one or two small things we would like updated, such as subtotal on order receipts before discount so we can check against till readout, but as Flipdish have been generally very responsive to feedback we're hoping to see small tweaks like this soon.

Réponse de Flipdish

Hi Jade, thank you for your 5 star review, and kind words. It genuinely delights be to hear you say that we have excellent support and customer service, as this is something we are very passionate about at Flipdish. It's also great to read that our new Terminal has solved many issues for you - that is exactly what good technology should do. As you say, we will continue to listen to and act on our customers' feedback, so thank you for taking the time to give it. Best wishes, Heather, Global Head of Customer Success @ Flipdish

Répondu le 12/03/2020
Michael
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 12/09/2019

Chipmongers App on Flipdish

We have an excellent performing consumer App thanks to Flipdish bringing in sales for our customers daily and weekly.

Avantages

Great support and business understanding from the Team in Flipdish which made the setup and implementation easy when it came to our App. The software is rock solid and very stable, the Admin is easy to use and intuitive and from a consumers point of view the Flipdish App is the best on the market, getting the consumer to order in just a few short steps and makes the payments option seamless and secure.

Inconvénients

Nothing we have found not to like in this software in 4 years of using the App.

Réponse de Flipdish

Hi Michael, it is great to hear that Musgrave (Chipmongers) find the Flipdish App the best on the market, with great support and business understanding from the team in Flipdish. That is fantastic feedback to hear, thank you. Best, James, Co-Founder @ Flipdish

Répondu le 15/11/2019
Jackie
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
0

2
Publié le 28/06/2022

Flipdish's handle customer disputes

I used Flipdish for more than 1 year for my ghost kitchen location. It has been great until there is a dispute with one of the customers. This customer filed a dispute for online purchases between March 2022 to May 2022, a total of more than $900. Flipdish did not contact our company about this dispute and immediately refunded $967.48 to the customer.

Avantages

Inexpensive and easy to use. Provide complete solutions to new business.

Inconvénients

The least I like about this company (not software) is the way they handle credit card disputes.

Neil
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 07/05/2019

Perfect takeaway app

Without question the best part of Flipdish is their customer service, and ease of access to that service. Superb from start to finish and you’re treated like you matter and not just another client. The app itself has 100% uptime and I haven’t received any negative customer feedback about it.

Avantages

The flexibility and speed at which items can be added / removed to the menu, and instant push notifications are brilliant for directly communicating with customers.

Inconvénients

A personal dislike for me is that I am not a fan of how the menu is laid out and that the menu is automatically collapsed. That means when a customer adds something, and you go back to the menu, you’re doing a lot of scrolling. A better solution to my mind is having menu subtitles a customer can click on, which opens / closes that section of the menu.

Réponse de Flipdish

Hi Neil, wow, thank you for calling us the "perfect takeaway app"! What a glowing recommendation. If we can help at all, please let us know. Best, Heather, Head of Customer Success @ Flipdish

Répondu le 19/06/2019
Michael
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/03/2018

Very good, great staff, easy to manage, lower percentage rates and essentially a white label.

ease of use, cheaper rates, our own app without the hassle.

Avantages

Customer Service is top.
Nice and easy App for customers.
Obviously lower percentage taken.
Great companion website.
Speed of corrections and change to menus.

Inconvénients

Device in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.

Réponse de Flipdish

Hi Michael, thanks so much for your great review! It's terrific to hear that you have found our customer service to be top class and the app & websites to be very user friendly for both your Remos Pizza and Brooklyn Burger customers. We're considering lots of different options for device upgrades in future; we will be sure to keep you updated! Thank you again for taking the time to share your feedback, we really appreciate it. If we can help at all, just let us know. Best, Heather Customer Success @ Flipdish

Répondu le 24/04/2018

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