Avis clients sur Yonyx

Avantages

Ease of use and their willingness to explain their product and make effective changes when necessary.

Inconvénients

They normally fulfill my requests and I have no issues at this time.

Avantages

We can be consistent in what should be said to our clients with customized decisions tree scripts. I can take my 21 year of experience and troubleshoot the problem with Yoynx decision trees to help our staff answers questions with out management. It can be customized for almost an application you can conceive. We will also be integrating with Striven software for smoother customer service experience.

Inconvénients

Just started using Yonyx non that I can see right now.

Avantages

For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

Inconvénients

I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.

Avantages

the things I like the most is it breaks down the talk time % from both sides of conversation and transcript

Inconvénients

hard to find something I don't like, overall its the best recording platform I've used at any employer, fantastic for call reviews and training

Avantages

- Easy to setup and customize
- User friendly authoring and change options
- Standard reports are quickly available

Inconvénients

- Advanced reporting needed some customization work

Avantages

Yonyx has helped me grow my organization. It has been a partner in so many ways. It is user-friendly and easy to use. I have improved on my telemarketing tactics and overall quality of services is commendable. I have confidence on whatever decisions I make as a CEO. Yonyx has purely good intentions on inspiring and growing businesses. Try it.

Inconvénients

None in my experience. I have not experienced the bad side of Yonyx if any. I like it.

Avantages

What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.

Inconvénients

The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.

Avantages

Yonyx is a friend in deed. I have has enough time with it performing my duties. Very flexible and intuitive. The amazing features are focused on giving quality and consistent outcomes. I have all the love for Yonyx.

Inconvénients

True to their words, Yonyx has delivered flawless assistance. I have not experienced any downside.

Avantages

Everything is in one place, easy to use, no need to have a bunch of tabs open with scripts, love it!

Inconvénients

I don't like that you can't open another lead while using it in another place, it messes up with the other one.

Avantages

User friendly, Reporting, makes daily work an easy task.

Inconvénients

Could use a little more initial training and tips and tricks but other than that none.

Avantages

It definitely brings value to a CSR by allowing them to follow a very organized process and structure. It provides a strong foundation for someone with great social skills and attention to detail.

Inconvénients

It leaves too much room for error. There are technical issues and although they may not be very frequent, someone with less technical knowledge (who can be a great CSR) can run into random critical errors. Our role is vital for maintaining legal disclaimers and the software can create an issue for us by accident. Also, if those situations are not handled properly by the user (CSR), they can be disciplined for issues that may result in technical ignorance. Also, for the company, it can lead to accidental legal issues that should be avoided at all costs. I have had to submit feedback for errors to justify mistakes, which can add to a lot of unnecessary stress and work for all parties involved.

Avantages

It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making

Inconvénients

It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.

Avantages

We can just share the whole technical knowledge with everyone in a very neat presentation with the help of yonyx. its ease to learn and useful to teach the difficult complex things in a simple . it saves our time a lot. even the technical people can learn the things quickly.

Inconvénients

The one and only bad and i feel to be improve is video upload in the yonyx. initial uploading of the documents is difficult.

Avantages

Easy to use, clear and concise layouts. We use primarily for troubleshooting guides (internally) for our products, and it is an invaluable resource for our reps. The layout is clean and easy to read, and makes it easy to find what the rep needs quickly and easily. The multi-level layout is perfect for helping our newer reps walk through certain situations that are new to them, without our customers hearing any lack of confidence in the answers they're receiving.

Inconvénients

So far, we have not found any reason to complain! Very much enjoy it. I do not participate in the creation of our pages, so I cannot speak to that, but as a user, I've found it perfect for our needs.

Avantages

I love their support's accessibility to answer questions. They are super knowledgeable, and are incredibly responsive.

Inconvénients

I I don't like our inability to connect the survey results to the individual "calls" that are created in our CRM.

Avantages

Easy to use and it is used friendly, best customer service , Worth for every penny

Inconvénients

Sometimes it lag little bit due to heavy traffic but it comes to normal in sometime

Avantages

What I like about the software is that the scripting stays the same for most of the calls that we receive.

Inconvénients

There few con's that I have. I think the one thing that comes to mind is that on certain leads the script is not always there. But is is easy to find using the menu button.

Avantages

The guidance that it gives and how prompt it is

Inconvénients

Nothing in particular i think it's great

Avantages

My company uses Yonyx for quick navigation through a script that has many moving parts. It made our conversations with clients much more fluid and efficient. It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.

Inconvénients

It can take some time for the initial set up, but once it is up and going it is super fast and easy to navigate .

Avantages

We stopped printing our script materials. We are able to change the scripting for our teams literally in real time. The notes for our agents get auto populated with information based on responses.

Inconvénients

There are a few user administration points that are just odd to deal with but nothing unmanageable. In general the user administration portal is a little frustrating to navigate through, but you don't need to interact with it often.

Avantages

Yonyx provided us with an easy way to document our support team's troubleshooting steps to create and manage a self-support system to nearly-universal applause. This system has allowed us to reduce ticket volume significantly (up to 54% one month), saving both labor costs and additional workload for the existing team. With good authoring, Yonyx can become an integral part of your support system that enables expansion while reducing overhead.

Inconvénients

Editing can be buggy or at times and tree production time estimates (as reported by Yonyx) are largely under-estimated for complicated products. However, the support and development team does a good job at handling and responding to requests, going out of their way to dig further into more challenging problems.

Avantages

This is the first out sourcing product application I have used, after a few days of usage I'm really addicted to use, its very ease to use and trouble shoot the problems to the beginners in the company as well as it is feast to the persons like me who like to learn and implement new step .

Inconvénients

The best thing I have used recently. Only one thing I want you add is video reference. till now the yonyx having the words and picture reference for the user, If you give new feature like video reference , it will be best thing.

Avantages

Can always reply on the script for accurate information. Yonyx had never let me down.

Inconvénients

Loads a bit slow at times. Wish the script popped up before the lead but still useful.

Avantages

its a life saver all the info i need right at my finger tips

Inconvénients

there really isn't anything I don't like about yonyx

Avantages

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge. They offer best strategies and can help you tailor your experience to your business needs.

Beyond that, the tool itself is very comprehensive, it is generally very responsive and reliable.

We use it for the creation and management of internal troubleshooting guides, but the use cases are many, it's just up to your imagination!