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vCita LiveSite est une solution de CRM pour les petites entreprises. Elle inclut le suivi des interactions, le routage des leads, la gestion des leads et le CRM mobile au sein d'une suite. vCita LiveSite regroupe différents flux...
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- Secteur d'activité : Édition
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Déception... support inexistant.
Avantages
La prise de rdv en ligne ainsi que le suivi automatique du client.
Inconvénients
Le service support est quasi inexistant malgré le système de ticketing.
Beaucoup de difficulté à personnaliser l'interface selon la charte de mon entreprise.

- Secteur d'activité : Enseignement supérieur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
My admin and I have several hours of additional productive time!
I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita.
Avantages
+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use.
+ HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes.
+ Mobile interface - including a simple app, and SMS reminders
+ Overall cost
+ Customization
+ Record-keeping - I can easily search the meeting history for any of my students
Inconvénients
- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio.
- Lack of group-scheduling feature.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great for scheduling, other features not so much
I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve
Avantages
Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.
Inconvénients
Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.
Les meilleures alternatives à vcita
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Setting Up for Your Business - Not easy at all!
It has been a pretty frustrating experience trying to get this running smoothly. I have spent SEVERAL hours/days trying to figure out glitches, workarounds, etc. I don't feel it's the right product for my company. I do plan to switch to another platform that will work better for my needs. I know they have tried, but I only get short timeframes to work with them and then I have to schedule another appointment. I would have rather paid a lot more money upfront to have them work on it until it was perfect. I have now given up because I'm just tired of it.
Avantages
I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees.
Inconvénients
It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match.
Alternatives envisagées
CalendlyPourquoi choisir vcita
Quickbooks does not have a scheduling option.Logiciel antérieur
Quickbooks OnlinePourquoi passer à vcita
I honestly don't remember because it has been so long now. I do plan on looking into them again.Réponse de vcita
Thank you for feedback Amy! I'm glad to hear you like the website widget! Sorry to hear you are considering to switch to another platform.
We see most businesses getting their account up and running pretty fast, but the more advanced customizations can sometime take some extra time. It's definitely work investing a bit more time to get things right for your business (: Our team is happy to help!
The QuickBooks integration is pretty robust and offer a real time sync so please let us know if you need any help setting it up!
- Secteur d'activité : Animation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
really like thiis app,easy and intuitive
makes my job a lot easier
Avantages
Modern, simple, practical. No abusive fees.
Inconvénients
I think there could be more tutorials explaining how to use the app
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
A Really Great Tool
My experience has been great. I almost feel like the vcita people are my friends even though they're in Seattle and I'm in NJ.
Avantages
I love the people like [SENSITIVE CONTENT HIDDEN] who understand that I am archaic and need help implementing technology. I also love that I can follow the day's activities by just flipping on my computer. Vita allows me to do virtually everything I need to do with the exception of cleaning the office.
Inconvénients
I really do not have any complaints with the system.
Alternatives envisagées
VagaroPourquoi passer à vcita
I felt that the vcita staff listened to me and did not try to shove a cookie cutter program down my throat.- Secteur d'activité : Psychologie
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Provenance de l'avis
One of the Worst Customer Service Experiences I've Ever Had
I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version.
Avantages
Free Version, thats it
Inconvénients
Poor Customer Service
Réponse de vcita
You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review:
1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade.
2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period.
3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers.
You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website.
4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring.
We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us.
- Secteur d'activité : Internet
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Streamlining Business Operations with VCITA: A Comprehensive Review
Avantages
I recently started using VCITA for my business, but unfortunately, I have not had the best experience with the platform. What I like least about VCITA is the lack of customization options. I found it difficult to tailor the scheduling system to my specific needs and the layout was not as flexible as I would have liked. Additionally, I was disappointed with the limited integrations available. I rely heavily on other tools and software for my business and found it inconvenient to have to log in and out of multiple platforms. Overall, while VCITA may work well for some businesses, it did not meet my needs as well as I had hoped
Inconvénients
I have been using VCITA for my business, but unfortunately, I have not had the best experience with the platform. The lack of customization options and limited integrations available were the main issues for me. Overall, it did not meet my needs as well as I had hoped.

- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
A great option when have a huge team
Avantages
In my business we offer mental health services and have several professionals, was easy customize the service to everyone and the sync option is the best in the market
Inconvénients
is so much expensive, unfortunately i can't afford that any longer.
Alternatives envisagées
Calendly- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great Value and Features for the money.
Fantastic. Very Happy, would recommend to anyone without hesitation.
Avantages
Ease of use and general CRM functionality. This software really does what it says and does it well. Feature updates are great (could be a little more timely, but I'm a Tech Geek and can never get them fast enough)!
Inconvénients
Scheduling of single and groups can get a little confusing especially when adding and selling care packages, so if this could be made a little easier/clearer on how to do for new users, that would be great.
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Follow your sales professionally
Very good work tool for a business man
Avantages
I really liked the marketing side of the software
Inconvénients
No problems encountered with the software so far
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Excellent Software - lousy service
If you never have to deal with their customer service and they never go down, I love the program and would recommend it from that perspective. Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am. Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing. I don't want to spend hours on end finding a replacement program but after being down 3 times in less than 2 years I am getting tired of fighting with their people to take ownership and fix their issues. My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems.
Avantages
Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.
Inconvénients
THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Vcita has grown along with my dog walking business
Automation, ease of use, runs my business life efficiently
Avantages
Vcita has "grown" along with my dog walking/pet care business that I started 3 years ago. I use it everyday.
The facebook page for improvement suggestions has been a great way to listen to customer needs. I'm impressed by all of the positive changes so far
Inconvénients
The accounting aspect. I wanted to clear out my data so I could start the calendar year with a zero balance and use it to track my earnings/ cash flow. I am not able to use vCita for this so I have to pay a book keeper to do it.
Cant archive old clients. I have about 70 customers over the last 3 years. I only have about 20 "active" at any one time so I'd like there to be a data file/storage for the in-actives that I can access/reactivate when they want my services. Not able to be able to color code my appointments so I use Google calendar.
Server shuts down or times out so when I'm on the road when that happens I have to rely on my backup google calendar to make sure I'm on time for appointments or don't miss one.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Expensive
I like it very well
Avantages
It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package
Inconvénients
Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Unique Appointment Management Solution
For me, Vcita is now capturing more leads on my site because the visitors have a better interaction thanks to the widget that is constantly displayed, capturing the prospects and enticing them to contact me.
Avantages
This is the best FREE Appointment Generator system you can get. It differentiates from other products by letting you set up a widget on your website that will capture the prospects and notify them to initiate a conversation with you by calling you, sending an email or leaving a note. Once the potential prospect starts any action, you can follow up on the web portal and start your lead generation/marketing campaign from there if you want. Vcita is easy to use and setup, and I would recommend any business to incorporate it on their website since it is FREE.
Inconvénients
I didn't like the interface design of some web portal features.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great system and supoort
Great. Ease of use is nice. Some functionality could be improved but overall it’s a great system and support is very responsive! I also really like my account manager [SENSITIVE CONTENT]! Always available and friendly!
Avantages
Support and staff is great! The system is userfriendly.
Inconvénients
Some feature adjustments and functionality could be improved
Réponse de vcita
Thanks for your feedback Gregory!
- Secteur d'activité : Psychologie
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Money Making Machine!
Better return on my Adwords marketing budget. It also saves me hours of a week playing telephone tag to schedule clients. I work and vCita schedules so I do not have to get involved. Everything else is just gravey!
Avantages
The floating Word Press Plugin makes it so easy for clients to reach out to me. I do not have to worry about a call to action on every page. vCita is there, no matter where they click! Adwords is EXPENSIVE vCita ensures I get the return on investment converting the clicks into paying clients in my office.
Inconvénients
The app notifications on my phone are not consistent. They work and they do not. I have to make sure I check my inbox frequently to stay on top of contact requests and appointment changes. It works very well for a single location, with multiple people, I opened a 2nd office and clients have trouble picking the right location.
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
I am not tech savvy but I can use this software and the customer service is excellent.
A complete online scheduling, email, CRM, event booking, stat tracking system. It's perfect for me.
Avantages
It's easy to learn and use for both myself and my clients. I can customize the communications and the reminders are great. I also like that I can book events through the software so I don't have to use Eventbrite or any other outside program. I get paid in two days rather than wait for Eventbrite to hold my money until the event is over. I love that I can choose whether or not I require payment for my different services. There's also an email component built in so I can communicate with my clients directly. It's very complete for what I want and need.
Inconvénients
I can't make admin changes from the phone app. I have to go into the desk/laptop version. It's not a big deal but sometimes I want to make changes to my settings when I think about them and have to wait until I can get to the full version .
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
What can I say?
Avantages
EAsy to make appointments and find clients. Easily share with our instructors
Inconvénients
Little immediate support. Due to time difference, response comes hours later and then I try and respond to the email and it comes back that I haven't responded. Luckily I have been able to work most things our myself eventually however I am fearful of something major happening and not getting the help I need.
Réponse de vcita
Thank you for your feedback Mark! Glad to hear you found it easy to make appointments. I'm sorry to hear about your experience. Our support team is committed to providing quick service and do their best to respond fast. We are here to help if you'd like any further assistance (:
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
It couldn't be easier
Overall, I am very happy with this software program. It has continued to evolve in the most positive ways over the years.
Avantages
This software is easy to use and reliable. When a glitch occurs (rarely) support is quick to help resolve the issues. Also, time zone converter is critical as I hold Zoom meetings all over the world!
Inconvénients
I don't like that you have to pay extra for text reminders
Réponse de vcita
Thank you for your feedback Dana! We are proud to support your business

- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Love it and I love that it keeps getting better
Avantages
I like having all my clients in one place. I love that new features are being added all the time. I love that I can integrate it with my website
Inconvénients
I would like more payment processing options
I would like to schedule my campaigns
I would like to add videos and more than one image to my email campaigns
I would like a better followup system so I can note what the followup is about how many times I have called and moniter my contact so they can be removed if not intreseted
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Tax & Accounting Professional
My overall experience has been positive and I look forward to growing with your company. Thanks for the feature this tax season!
Avantages
I love using the software since it's an all in 1 tool.
Inconvénients
I dislike the document feature because I should be able to open 1 file and continue scrolling into the next attached documents. When opening each file 1 by 1 I lose my placement and have to start all the way over while reviewing files.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
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Provenance de l'avis
Watch our for sneaky renewals
I normally don't post reviews, but I am exceptionally displeased with this company. As with most cloud solutions, they work on a subscription basis. Be very careful. When renewal time comes, they send you a ubiquitous email with the renewal notice hidden at the bottom... on a Saturday. Then then bill you on a Saturday so you don't have time to dispute the charges. And of course, they don't issue refunds.
Avantages
it worked for the one event I used it for.
Inconvénients
They are a foreign company will scrupulous business practices.
Réponse de vcita
Allison,
I am sorry you have such a negative perspective on our business practices, but the information you provided is inaccurate.
1. vCita is a US company, with offices in Bellevue WA - you're welcome to visit us next time you're in the Seattle area
2. When you sign up for an annual subscription you get a 14 day free trial. At checkout, we are very clear of the date you will be charged for your annual subscription.
3. As a courtesy, we send an email reminder 5-6 days prior to your trial end date, and two emails before your annual renewal.
4. We don't charge our clients on Saturdays intentionally. We charge you 14days after you signed up, and then again a year after renewal. In your case it happened to be a Saturday I guess.
5. Our billing and refund policy is available online and included in our renewal emails.
You are always welcome to come back and use vCita - we will help you customize vCita and make the most of your subscription.
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Could be better
Avantages
A good appointment booking system,
SMS reminders
and email reminders.
easy contact manager
Inconvénients
Whitelabel is expensive
Limited gateway integration
Not willing to improve their product
not helpful team
- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Essential Consulting and Executive Coaching Resource
vcita has contributed to The Aware Leader LLC's success. Makes my life easier!
Avantages
My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting
Inconvénients
I would like to build in automatic 15-minute breaks between calls