Avis clients sur Power Diary

Avantages

I keep track of multiple personal trainers in one portal. Clients book online. Clients can process their personal training payments online. Power Diary shows every personal trainers available time slots.

Inconvénients

Need note security. One personal trainer should not be able to see another personal trainers client notes.

Avantages

Tailored client note functions, easy accounting with feeds to Xero, and a willingness to look at adaptations to suit the needs of my business.
Also, support by Australian's which is thorough, quick and friendly.
Client Portal

Inconvénients

Still a few aspects of the note forms requiring changes to make extra helpful notes for my clinic.

Alternatives envisagées 

Timely

Pourquoi choisir Power Diary 

Greater capabilities for my business type.

Logiciel antérieur 

Fresha

Pourquoi passer à Power Diary

Recommendations from other people in the industry and from other Allied Health professionals.

Avantages

Support is good in that staff to try their best to help quickly with the availability they have. Have some good features e.g notes. It can be a cheaper option if you avoid using SMS. (This is where they make up the difference.)

Inconvénients

They take a very long time to implement changes, yet they can implement changes fast if need to such as adding telehealth during COVID 19 in a week (if they didn't they would have lost business).

They discussed intake forms since I started a year ago (and has been a popular demand by many users) and still just talk of it happening, yet keep you hooked by saying coming in a few months. They make their money on SMS so be careful , never known SMS to be so expensive.
They recently did a user interface facelift with new features. It is still quite dated compared to competitors and you're restricted to what you can do. They could do with a graphics designer or ergonomic designer on their team.

Avantages

I love the fact it's relatively easy to use and if I have ever had any issues the online support has been amazing.

Inconvénients

The only things I can think of that I would find helpful to be improved would be some function so you can only allow specific clients to book appointments online. And the other issue I have found is if you have consent forms that you send out for new appointments they seem always to go out every time you book follow-up appointments just thought that that might be something you could look at

Avantages

The best thing about PowerDiary would have to be the time savings having everything incorporated into the one program, being able to send/receive SMS including automated reminders, AND being able to export directly to Xero! It’s great! It is so simple to use as well and there are always new features being added. Customer support are also fabulous when you need a hand with something!

Inconvénients

I dislike that I have my calendar set up in 30min timeslots so I have to scroll to view the entire day. Nothing major! Oh & I wish you could send faxes from PowerDiary.

Avantages

Central depositary for all client data
Automated client messages
Financial reporting
Personalisation functionality
Customer service excellence

Inconvénients

Understanding how the data input effects the reporting output. Getting the set up right is worth taking the time from the outset.

Avantages

One of the best features is the customisable clinic note templates. Being able to create clinic note for each type of patient and each interaction has made my patient management so much easier.
Automated appointment reminders and communication templates add a professional touch that my patients appreciate.

Inconvénients

At the moment the only credit card payment system PowerDiary integrates with is Stripe. Adding integration with other payment systems such as Square would make it easier to manage credit card payments.

Avantages

I love the scheduling, records section, customisable forms, invoicing, simplicity of Medicare, client portal, everything.

Inconvénients

I really need electronic prescribing to be incorporated.

Avantages

Ease of use and appointment scheduling and easy for my clients to book online

Inconvénients

No cons at the moment as I am still getting to grips with the product.

Avantages

Best aspects are integration with Medicare and Stripe. Also the ability to create templates is really handy. Being able to create a template for notes is also a big bonus.

Inconvénients

Limitations on the fields you can merge in templates, the reports you can create and data you can export. Also, the online booking functionality is quite limited. It would be great if the client was able to complete intake information directly into the system. I currently have to use a separate piece of software to generate an online form to capture all of this information and then manually enter it into the system.

Avantages

Easy to use. When there are issues, there is a friendly person at the end of the phone or email to assist in resolving issues (such as when we've accidentally deleted data, support with reports, not knowing how to do a particular function).

The software is constantly being improved with additional functionality based on feedback.

Inconvénients

There are times when there are functions I would like that are not available, such as an 'undo' function, especially if I've just deleted a series of appointments accidentally instead of deleting a single appointment.

However when comparing this product with other products, it has many more functions than many of their competitors at a more reasonable cost.

Avantages

The ability to charge clients cards and schedule their appointments is just so easy and really meets my expectations with a software.

Inconvénients

As far as I know, there isn't really a way to charge clients cards without using stripe. I'd like to avoid the stripe processing fees if possible, or if there was some sort of Power Diary card reader, that would be amazing.

Avantages

Power diary is very easy to work with. It integrates with Xero and does what you need a system to do. Customer service is always great, you’ll always receive a reply and answer. And even if certain features are not available yet, they listen and make changes to the system to make it more user friendly. It is a very user friendly system.

Inconvénients

The notes feature in Power diary could do with some improvement but that said, it is already improved heaps from how it was but could still do with some tweaking to make it better.
Bulk communication could have more parameters to choose from (eg location etc)

Avantages

I rely on the automated features such as appointment reminders and email templates. I run my business solo, so this saves me so much time! I also use the integrated Stripe and Medicare functions for processing payments and Medicare rebates. My clients love that their rebate turns up the next day without them needing to contact Medicare.

Inconvénients

There are a couple of functions in Power Diary that I do not use as I found them clunky and unreliable. These are video calling and fax. Instead, I use Zoom and utbox.

Avantages

I love how Power Diary has introduced texting through the system with our clients. It makes communication faster and easier than phoning.

Inconvénients

I don't think charging for the texting through the system feasable. Texting through any phone provider is free , not to be charged per word/character.

Avantages

Very customisable. Great customer support at onset

Inconvénients

Billing area needs a tweak for my personal liking.. if individual customers could be given custom discount on monthly bills that would be very help ful.. And if we could attach video links to notes so that can be stored securely... not completely sure about putting video on a private channel in you tube..
I would also love to create a searchable problem list that can be linked to daily entries.

Avantages

- Customer service is quick as they are available straight away on the online chat so you can keep working and have questions asked/problems solved without having to sit on the phone

Inconvénients

- Odd things will happen about 1-2 times a month. Today we have opened our program to find all the cancelled appointments have disappeared from the diaries
- It would be great if it was integrated with HICAPS ( I hear this is on the way)

Avantages

I liked working with Power Diary in the beginning with Damien. I feel that it is less personal now but it is still a good service.
I like being able to combine my google calendar and also transfer to Xero.

Inconvénients

Some things that I live with but don't quote like are:
1) that you can't do packs without it showing on the invoice. I want the information of what I am up to but I don't like the client feeling that they are needing to complete 10 sessions if they don't want.
2) no workable option for waitlisting appointments on particular days.
3) that the cancelled or rescheduled appointments still show up. I want to still ave a record of these but it is confusing on the page. I often find reception don't fill those spots because they look full.

Avantages

Easy to use, can easily enter and change appointments, can check my appointments using the app on my phone

Inconvénients

I don’t have any negative comments and our receptionists like it but would like it to use text messaging

Avantages

Ease of use
Can be transportable on my phone.
Also on laptop, PC, desktop computer.
Excellent record keeper.

Inconvénients

The price seems to continue to rise, I now pay double what I was paying previously.
I need more training to get some use out of facilities
That I currently don't understand.

Avantages

Power diary can be used as a very basic diary and it’s utility expands rapidly and easily to cope with a rapidly growing practice. It also talks to my accounting software

Inconvénients

I do not have any thoughts about cons for power diary.

Avantages

Very user friendly cloud based software allowing me access from anywhere. Note and letter templates save me a lot of time!

Inconvénients

No department of veterans affairs integrations (yet) and is like to be able to hover over day and see how clients are missing patient notes (this function is available in other software I have used)

Avantages

this is a must the software is so easy to use I like how it’s HIPAA compliantI also like the feature of telehealth without trying to figure out the zoom and all of that kind of stuff it’s built in Love it.

Inconvénients

As with any software there’s always updates and upgrades that could be done I’ve made a few suggestions and they put it on their list some of the suggestions they’ve given me ways to work around it for the time being which has been very helpful

Avantages

The software has everything you need to get started and maintain a practice... but what I liked most about it was the customer service. Whenever we needed something additional, even during the changeover phase - they were there (day and night) to make it such a breeze. We wouldn’t have changed over without them!!

Inconvénients

We need to use a different software program to store all of the documents that we use

Avantages

Medicare & DVA intergrated with a daily report/summary

Inconvénients

With all the text messages the monthly fee does add up