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Wingman est un outil de veille conversationnelle qui aide les équipes de vente à obtenir une meilleure visibilité sur le pipeline, des informations exploitables et un coaching en temps réel. Wingman donne aux commerciaux les...

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Évaluations des fonctionnalités

Rapport qualité-prix
4,7
Fonctionnalités
4,6
Simplicité
4,8
Support client
4,7

Parcourir les avis sur Clari Copilot

311 avis sur 311
Classer par :
Abhilash (Archie)
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/12/2019

True to the name, a sales rep/manager's sidekick

True to its name, Wingman has empowered the sales team at Chargebee to adapt, coach and share tribal knowledge easily. We have active sessions where teams discuss calls and offer their thoughts and ideas on specific use cases and scenarios, objections that come up on the call.

Avantages

The easy implementation and setup is just magic. The powerful integrations with Zoom and Outreach have made adapting, coaching, and knowledge sharing within the sales team seamless

Inconvénients

Although no complaints, Wingman could do a better job in automating note taking and integrating these notes into specific sections of the call as well as logging them into the sales CRM

Naveed
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 13/02/2021

Excellent for sales teams

We use wingman on sales calls and its added so much value to our process. Being able to quickly and easily search and review the "game tapes" has been instrumental to our ability to improve our processes. Also, they have pre-built features that analyze calls and highlight important ones based on a variety of criteria e.g. number of questions asked by prospect.

Avantages

The core features right out of the box are incredible and surpassed expectations. Seem to find a new way to delight me every single time I go into my dashboard.

Easy to set-up and comes with great integrations right on day 1. No hidden fees. You get what they promise.

Love the ability to quickly switch between transcript and video.

Inconvénients

The voice recognition AI took a little longer to learn my accent

Alternatives envisagées 

Chorus

Pourquoi passer à Clari Copilot

The team at Wingman is just too good. Very personalized service. They go above and beyond to support us. Plus the software is great. No brainer.
Eamonn
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
5
Support client
4

3
Publié le 13/02/2023

Wingman review

Overall, it is a good platform for recording calls

Avantages

makes recording sales calls easycall analytics are useful - especially talk ratio

Inconvénients

unreliable transcription - written transcripts are not accurate and unreliable to send/ use in formal contexts

Les meilleures alternatives à Clari Copilot

Lamija
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

4
Publié le 06/06/2022

Cheap and Amazing!

Sushma was very helpful and quick to respond to any of the questions.
Their support team is also amazing and very quick!

Avantages

The product is very user-friendly. The onboarding was very fast since they have quick, straight to the point videos that help you to learn how to use the system.
Reviewing the calls; categorizing the parts of the calls to help the sales onboarding and overall the improvement of the sales team when it comes to objections is my favorite part of the system.
I truly believe it can be used not only for sales teams, but for each client-facing department.

Inconvénients

Transcript can be improved a little bit.

Hemanth
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 10/03/2023

The right tool for analyzing customer calls. Must have for all customer facing teams!

Before using Wingman, the way we analyzed meetings was extremely subpar, especially lengthy hour-long meetings. Since we started using Wingman, we are able to capture better notes, understand and analyze the call better, and more concise action points are derived. This will both benefit both external and internal stakeholders.The important discussions can be trimmed and game tapes are created, these game tapes can be used for internal sharing, and recording and would also be extremely helpful in the future for reference.

Avantages

The Sales and Customer Success teams in our Organization use Wingman and since we started using the tool our processes have been streamlined and the way we analyze lengthy hour-long calls has changed for good.For me personally, the game tape feature is really valuable, with the game tapes, you can cut long calls into tiny bits and share them internally with your team.Example - Cut a piece of video where the customer talks about a feature request and share this tape with your Product managers.

Inconvénients

A few things that I feel can be improved,- The transcript isn't particularly accurate. Sometimes, simple words/sentences spoke may not be correctly captured, often there's an inaccuracy.- There's a feature that allows you to skip to the next speaker or the previous speaker. Sometimes, this does not work very accurately. The recording takes you to an incorrect speaker.

Adam
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 25/03/2023

Best sales recorder tool out there

Overall, I my experience with wingman has been extremely positive, as evidenced by the following features such as :- Easy to use and navigate- Automatically logs calls, meetings, emails and other activities to create an automated sales record- Comprehensive integration with popular CRM systems - Robust tracking capabilities that allow users to track sales performance across multiple channels - Automated meeting scheduling

Avantages

Wingman by [sensitive content hidden] is a fantastic sales recorder tool that makes it easy to keep track of my sales activities. It helps me manage my accounts and quickly set up calls with prospects and clients, making it much easier to close deals faster.

Inconvénients

Some of the cons of wingman are the lack of customization and reporting features. However, this is offset by its easy setup process and user-friendly interface. The tool also provides users with unique features such as automated meeting scheduling and advanced tracking capabilities.

Sachin
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/02/2023

Excellet

great gooing

Avantages

ALL Good, Nice features, easy to use and implement

Inconvénients

Not found any cons till now. all good gooing

Michael
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
4
Support client
s/o

5
Publié le 07/03/2023

Wingman is great on the surface and gets better the deeper you go!

Avantages

I love the reliability of the transcription service and the ability correctly identify the speaker on calls with many attendees.

Inconvénients

I occasionally find the webpage hard to navigate and a bit overwhelming, but generally very happy with the feature set.

Utilisateur vérifié
  • Secteur d'activité : Événementiel
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/02/2023

Wingman Brings Sales intelligence which every Sales person is thriving for

Avantages

I liked the Call recording and transcription feature, I also liked the deal warning it shows with the engagement level of each communication. It really helps you to keep your CRM hygienic which is key for every salesperson.

Inconvénients

I am not aware of such things however I am aware that Wingman is working on some features which will help better .

Kevin
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/02/2023

Great tool for recording meetings and coaching

Gives us recordings and transcripts which lets us go back on any info missed. It saved a deal where I misheard a client and estimated a price for the year which she took as per month. After reviewing the recording I realized the miscommunication and reached out to the prospect to clarify.

Avantages

Let's me know if I've been speaking too long (monologing). We also have access to battle cards that pop up when we mention a competitor. I have a tendency to be long winded, this has helped me by also prompting to ask a question if I've been speaking too long

Inconvénients

On the transcripts it sometimes attributes words spoken to the wrong person. If I were to read the transcripts alone I may get confused if I'm an outsider who wasn't on the call.

Chris
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
5
Support client
s/o

5
Publié le 16/01/2023

Highly recommend for sales teams

I've used Wingman at previous organizations and was involved with implementing wingman into our sales tech stack at my current company. I've used a few other call recording platforms and Wingman has been the best quality and cost-effective tool. I highly recommend Wingman for any sales manager, individual quota-carrying contributors, or any member of sales organizations looking to review, analyze, and give feedback on sales conversations that happen by phone or video call.

Avantages

Wingman is an excellent tool for sales teams to listen back and review sales calls. They have great integrations with platforms like Google, Zoom, HubSpot, Microsoft, and others to ensure all sales calls in multiple channels are captured and recorded.

Inconvénients

Some of the transcriptions are inaccurate. Like any technology, especially one analyzing voice and speech, there is room for error. This ultimately did not impact our decision to still use Wingman.

Gurshan
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 22/11/2019

A true co-pilot

Its been great. I spoke with CEO who made the sale. She also let me try the product and provided reports to me to help sell this to leadership.

Avantages

I've used Wingman for 2 months now and its facilitated my call reviews dramatically. I used to be able to listen to 1 call and provide feedback in a 45-minute session - With Wingman, I can do 3 calls because of the data it provides. I can find what qualifying questions are being asked and more importantly which ones are not just searching a keyword or phrase. I also have the opportunity to see which reps are upselling through keywords and coach the reps on how to bring more ARR to the business.

Inconvénients

Sometimes the talk tracks are inaccurate, this only happens when multiple people are speaking at the same time.

Utilisateur vérifié
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
5
Support client
5

4
Publié le 22/12/2022

Great solution for Deal Management & Call Coaching

This is a critical tool as part of our sales tech stack. We love the integration with Salesforce and Clari and ability to keep track of both calls and demos. I personally spend at least 2 hours a day using Wingman to review calls, look at deal energy and score my teams calls to provide them instant feedback.

Avantages

We use this every day. We keep track of call performance and share links to recordings with our prospects. We also can use the deals central to track deal energy and score calls for sales coaching

Inconvénients

Subtle improvements to deal management, more specifically visibility into email communications. It would be great to listen into live calls as well.

Siddharth
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
4
Simplicité
5
Support client
s/o

5
Publié le 03/11/2019

Wingman- A must-have for teams

Avantages

The best part about using Wingman is that I can go on the calls without worrying about taking notes since Wingman does the transcripts for you.

Moreover, we use Wingman for analyzing calls across the team so as to understand the most common questions, queries, answers, etc. during the calls, thereby allowing us to focus more on the specifics and improving our processes.

Inconvénients

The transcripts are sometimes not the best, as a lot of it is lost in translation. If I am reading someone else's transcripts, it gets difficult in understanding who spoke what, especially if there are more than two people on the call. It's understandable that AI would not be 100% accurate but any improvement here would be great.

Réponse de Clari

Thanks for the feedback.

Répondu le 05/11/2019
Utilisateur vérifié
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 08/07/2021

BEST TOOL TO ENABLE A GROWING SAAS COMPANY

Avantages

1. The integration with other products is an incredible feature because as a user of the tool, I don't have to do anything. Setup once, and Voilaah!
2. The support from the Wingman team is incredible. The folks reply to a query post-midnight as well.
3. The Wingman extension on the chrome browser is probably their best feature. Helps record super important CRM calls with the click of a button.

I can write probably 10 more features but I suggest you try this tool yourself and see the magic unfold.

Inconvénients

Hardly anything. As a daily user, I haven't had any major concerns over the last year. Although the speech-to-text feature can be improved.

Jeeviya
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 04/12/2019

Usage & quality

It's a very informative software to understand the flow in a call, much more than just a recording software and can be a great use for anyone whos looking to understand their performance over calls and conversation with a client.

Avantages

The software is very intelligent and needs minimal human efforts. Joins the calls automatically and hassle-free recordings without being worried about missing any recordings for future references.
The other best part is that the recordings can be heard from the audio or viewed as a chat which makes it easier for any future references.

Inconvénients

The only thing so far is that if you schedule a call for a certain time but start prior to 15-20 mins - wingman sometimes doesn't record it.

George
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 22/04/2022

Highly intelligent software - valuable for our sales org

Avantages

Overall the tool is very helpful for our sales organization. We rely on wingman for sales enablement, pipeline review, and our customers benefit from the note taking bot. I love that folks who are unable to attend the meeting are still able to

Inconvénients

sometimes the audio is transcribed as someone else's voice, so it is important to listen to the calls rather than relying on the notes

Neha
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 07/11/2021

Best Sales Interaction platform available in the market

The overall experience has been great. It's a wonderful tool for managing the sale interaction process end to end. The insights offered are valuable both to the AE as well as the manager who is alerted whenever a deal is at risk and is offered suggestions. Can be used as a wonderful coaching tool too.

Avantages

I really like how can after a call I can go in and view the recordings seamlessly of the entire sales interaction, the insights that give throughout the journey of the entire sales call are valuable. We can view the recordings on the go whenever we like to check if we are missing out on any important detail. The amazing part is, if for some reason you cannot listen to the call, you have an option to read it as well and make your observations. Overall, I love it!

Inconvénients

There's nothing to dislike, to be honest, I really enjoy working with this tool. I want more people to know about it and take advantage of this tool for managing their sales function.

Andew
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 07/09/2022

Match Made in Tech Heaven

Avantages

Wingman integrated perfectly into our existing tech stack. With integrations into both HubSpot and Slack it made the decision easy. It will help us scale our sales operations as the company looks to move to the next level.

Inconvénients

The reporting could be a bit more robust and customizable. Currently it is a bit out of the box and will require API work down the road to get more detail out of it.

Amit
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
4
Support client
4

4
Publié le 20/11/2019

Great service and software

Avantages

I like the auto transcription model of this business, Its a unique product and a must have for large agencies, I love the sentiment tracker and analytics.

Inconvénients

None yet.
I like the software too much.

David
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 25/05/2022

Seamless Sales Optimization

Wingman has simplified and optimized our sales workflow. The tool is exciting to work with, as you discover all the features and abilities.

Avantages

Wingman is truly intuitive, it does a great job with call transcripts and making them actionable. It's a great tool for sales representatives to take notes and relevant actions on their contacts.

Inconvénients

The UI can be a bit overwhelming at first, as you go understanding all the features available. But this isn't a big deal and the learning curve is not too steep.

Arjun
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

4
Publié le 11/08/2021

It's a real boon for GTM teams

The evaluation and the buying process was quick and we were well supported throughout. It's helped improve the communication between the GTM and the Product team which helps us on multiple levels.

Avantages

We're early in our product journey and this help us bridge the gaps between the GTM an product teams. Before Wingman and lot of information was lost in translation, now our product team can relive some of these customer conversations without having to sit through an entire recording.

It's easier for the team to take away key inputs that they can factor into building features and rolling out enhancements to support our customers better.

Inconvénients

As on now there's only one thing that I'd say would need some improvement - The transcription for calls isn't as accurate as you'd like it to be.

Utilisateur vérifié
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
s/o

5
Publié le 23/06/2021

Wigman

It has been useful for taking notes

Avantages

The call analysis
Talk / Listen ratio
Engaging questions

Inconvénients

Capturing words is not accurate.

Utilisateur vérifié
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
4
Simplicité
4
Support client
s/o

4
Publié le 24/06/2021

Helpful

Avantages

Integration with the CRM is very useful and recording of conversations makes it convenient to go back and listen instead of manually keeping a track of every conversation.

Inconvénients

The translation/ Picking up different accents seems to be a challenge with this tool.

SUMAN
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
3
Support client
4

4
Publié le 21/11/2019

Wingman write my notes

Wingman helps me to recall all the dialogs that I have on a daily basis with my prospects/clients. The availability of recording both in audio and script format makes it much easier while writing back to clients and helps me to add all the important points.

Avantages

It's easy to summarise the whole thing after the call. And the auto-generated script helps to save lots of my time.

Inconvénients

Sometimes missed to capture certain words and that may be due to native accent.

311 avis