Avis clients sur Wingman

Avantages

The software is very intelligent and needs minimal human efforts. Joins the calls automatically and hassle-free recordings without being worried about missing any recordings for future references.
The other best part is that the recordings can be heard from the audio or viewed as a chat which makes it easier for any future references.

Inconvénients

The only thing so far is that if you schedule a call for a certain time but start prior to 15-20 mins - wingman sometimes doesn't record it.

Avantages

I love the reliability of the transcription service and the ability correctly identify the speaker on calls with many attendees.

Inconvénients

I occasionally find the webpage hard to navigate and a bit overwhelming, but generally very happy with the feature set.

Avantages

I rely on Wingman primarily for call recordings (to check myself/my memory as well as share training calls etc. with customers) - it does both of those things perfectly fine.

Inconvénients

It's a little clunky in some ways/takes some getting used to. Was harder to set up and I think it's a little tacky everything is on "trywingman.com" but it does what it's supposed to.

Avantages

We use this every day. We keep track of call performance and share links to recordings with our prospects. We also can use the deals central to track deal energy and score calls for sales coaching

Inconvénients

Subtle improvements to deal management, more specifically visibility into email communications. It would be great to listen into live calls as well.

Avantages

Integration was really seamless and our clients seem to understand why we are using Wingman. For client management, Wingman has helped dramatically with reviving a stalled project or better understanding complex needs and requests. Having the ability to listen back, watch back, and see a transcript gives me flexibility for all of my client needs.

Inconvénients

I really wish there was a simple sentence that let people know on a call that Wingman is not a person--it's a note-taking app. Even if the name in zoom was changed to "Wingman note-taker" or something like that so we don't have to spend the first few minutes of every call anecdotally talking about what wingman is.

Avantages

Intuitive UI that makes it easy to get up and running on. The "Competitor Insights" and "Team Insights" features are particularly helpful. Also appreciate that calls recorded on our previously used software were able to be uploaded.

Inconvénients

The only con I've seen thus far is the number of onboarding-type emails I've received from them which, for some, may actually be a positive.

Avantages

I enjoy being able to quickly validate that our sales team is delivery a correct and consistent message. B

Inconvénients

There is an off-putting announcement regarding the call recording. It's not triggered and kicks in randomly

Avantages

1. Call transcription2. Call Insights3. Battle Cards4. Game Tapes

Inconvénients

It shows up as a participant in the call which sometimes maybe suspectful for the client. We have to provide info to the client that we have our notetaker app in the call. If Wingman could work discreetly, that would be good.

Avantages

Wingman automatically joins our calls, very easy to use, funny icebreaker to have an AI in the call.

Inconvénients

So far so good. I haven't come across any issues yet.

Avantages

super easy to set up and use day to day, a nice light weight Conversational AI that doesn't break the bank like Gong or others

Inconvénients

MS teams integration needs some work..Not sure what side of integration is failing but it's glitchy at times with teams.

Avantages

An easy to use tool with intuitive UI & UX makes it an incredible addition. The recording quality and transcription capabilities are great and top-notch.

Inconvénients

Limited options in native integrations with third-party system tools and services makes it less appealing. Better AI driven transcription support and additional localization support for more languages would make it even more so an incredible tool to have in our stack than it already is.

Avantages

Wingman has helped me manage all the minute technical details I'm required to remember during sales calls.

Inconvénients

Not sure if there's anything I have to add at this time.

Alternatives envisagées 

Chorus

Pourquoi passer à Wingman

Better performance for us + better price point.

Avantages

It almost correctly transcripts any accent. Saves us so much time for our admins and helps us to evaluate our calls and employees.

Inconvénients

It's only missing one feature. I'd like to put a limitation on who can listen to the calls.

Avantages

Awesome reporting, The listening/talking ratio made to improve a lot. Even there is some network issue it records the words and also translates into scripts. It never misses any important pieces of information like email addresses and phone numbers.

Inconvénients

it takes time to show my calls in the Team call log. It would be great if the call script recommendation option is available.

Avantages

I like the interface the most. Out of so many such apps I have used, Wingman has been one of the very rare cases where all the features are accessible with a few clicks. I love the part where wingman was able to sync to me calendars, so that I manually don't have to invite wingman on my calls now. I think it helps me gauge my skills during the calls such as my speech rate, talk/listen ratio etc.

Inconvénients

Technically, I don't think so. Each product keeps on experiencing one or the other issue every now and then. but the support is great.

Avantages

Wingman's platform lets you bring the call scripts, the call coaching and the call stats all into 1 place.

When you manage more than just a few SDRs/AEs call coaching time quickly dwindles and disappears as meetings take over your calendar. Especially when you're scaling your business from 4 to 12 and beyond the problem becomes keep success consistent and repeatable.

Wingman allows me to build in all the key phrases and words you'd pick up on during a call coaching session and lets you build them into their platform. It also provides quick coaching guides and suggested call script pop ups.

At the end of a day or week I can quickly go see the results from 1000s of calls across 12+ people and ascertain which people need help and even where they struggled.

Inconvénients

Nothing that I really dislike, the product is still relatively new so that has to be taken into account. The team at Wingman still has so much room to grow so roadmap will be key.

Avantages

It is very easy to use and convenient. It has an app which we can track our past calls and learn from others too.

Inconvénients

I havent felt anything that could hamper my experience on the platform

Avantages

Wingman helps you stay a couple of steps ahead of your client with regard to what they said in the previous meeting. I like the keyword filtering i.e. pressing on words that were spoken like price, competitors etc will take you straight to that section of the call.

Inconvénients

In my company, we have integrated Wingman with BlueJeans (our video conferencing software). Sometimes wingman doesn't join the meetings. I also wish that wingman would record the video so we could see the screen share along with the voice.

Avantages

I really like how can after a call I can go in and view the recordings seamlessly of the entire sales interaction, the insights that give throughout the journey of the entire sales call are valuable. We can view the recordings on the go whenever we like to check if we are missing out on any important detail. The amazing part is, if for some reason you cannot listen to the call, you have an option to read it as well and make your observations. Overall, I love it!

Inconvénients

There's nothing to dislike, to be honest, I really enjoy working with this tool. I want more people to know about it and take advantage of this tool for managing their sales function.

Avantages

To find every call in one place is so useful. I don't have to ask around my colleagues or my seniors to send me the call recording or the meeting link. I can find each call and learn. Plus, I can also learn from the manager's comments and see how it could be better. Overall, a great learning experience.

Inconvénients

Nothing specifically. It takes a little time to process the recording, but that's fine not a big issue.

Avantages

The fact that I do not need to worry about taking notes, but just keep marking bookmarks within a click for it to be reviewed later saves a lot of time esp when I can listen to them in 2x, @mention relevant stakeholders to take a look etc.,

Inconvénients

The transcription quality is not great and needs to be improved.

Avantages

It is very easy to use as wingman connects automatically to every call, to both systems Zoom and Google Hangouts. It is super cool because no extra steps are required and you can't forget to connect it to a call. But my favorite features are a search option through the whole call conversation and commenting option. Usually, I need to recall something from the call and instead of listening one hour call, I can directly find via search the moment I am looking for. Definitely recommended for everyone who is at saas and makes customer calls and customer interviews.

Inconvénients

Nothing. Everything works as expected. The software is constantly improving which is great!

Avantages

We're early in our product journey and this help us bridge the gaps between the GTM an product teams. Before Wingman and lot of information was lost in translation, now our product team can relive some of these customer conversations without having to sit through an entire recording.

It's easier for the team to take away key inputs that they can factor into building features and rolling out enhancements to support our customers better.

Inconvénients

As on now there's only one thing that I'd say would need some improvement - The transcription for calls isn't as accurate as you'd like it to be.

Avantages

It records calls, easy to use and find. Translates it and allows us to go back to use it internally for onboarding or knowledge, or send to a customer.

Inconvénients

There wasn't any features I disliked, but there are other companies that have the same results as Wingman but are coupled with other tooling that we use, which could be useful in reducing our tech stack.

Avantages

The best feature is the flashcards that dynamically populate based on the conversation you are having. This helps us standardize the answers for frequently asked questions.

Inconvénients

I can't think of anything.. it would be cool to have more insight into future releases!