Avis clients sur Clari Copilot

Avantages

The easy implementation and setup is just magic. The powerful integrations with Zoom and Outreach have made adapting, coaching, and knowledge sharing within the sales team seamless

Inconvénients

Although no complaints, Wingman could do a better job in automating note taking and integrating these notes into specific sections of the call as well as logging them into the sales CRM

Avantages

The core features right out of the box are incredible and surpassed expectations. Seem to find a new way to delight me every single time I go into my dashboard.

Easy to set-up and comes with great integrations right on day 1. No hidden fees. You get what they promise.

Love the ability to quickly switch between transcript and video.

Inconvénients

The voice recognition AI took a little longer to learn my accent

Alternatives envisagées 

Chorus

Pourquoi passer à Clari Copilot

The team at Wingman is just too good. Very personalized service. They go above and beyond to support us. Plus the software is great. No brainer.

Avantages

makes recording sales calls easycall analytics are useful - especially talk ratio

Inconvénients

unreliable transcription - written transcripts are not accurate and unreliable to send/ use in formal contexts

Avantages

The product is very user-friendly. The onboarding was very fast since they have quick, straight to the point videos that help you to learn how to use the system.
Reviewing the calls; categorizing the parts of the calls to help the sales onboarding and overall the improvement of the sales team when it comes to objections is my favorite part of the system.
I truly believe it can be used not only for sales teams, but for each client-facing department.

Inconvénients

Transcript can be improved a little bit.

Avantages

The Sales and Customer Success teams in our Organization use Wingman and since we started using the tool our processes have been streamlined and the way we analyze lengthy hour-long calls has changed for good.For me personally, the game tape feature is really valuable, with the game tapes, you can cut long calls into tiny bits and share them internally with your team.Example - Cut a piece of video where the customer talks about a feature request and share this tape with your Product managers.

Inconvénients

A few things that I feel can be improved,- The transcript isn't particularly accurate. Sometimes, simple words/sentences spoke may not be correctly captured, often there's an inaccuracy.- There's a feature that allows you to skip to the next speaker or the previous speaker. Sometimes, this does not work very accurately. The recording takes you to an incorrect speaker.

Avantages

Wingman by [sensitive content hidden] is a fantastic sales recorder tool that makes it easy to keep track of my sales activities. It helps me manage my accounts and quickly set up calls with prospects and clients, making it much easier to close deals faster.

Inconvénients

Some of the cons of wingman are the lack of customization and reporting features. However, this is offset by its easy setup process and user-friendly interface. The tool also provides users with unique features such as automated meeting scheduling and advanced tracking capabilities.

Avantages

ALL Good, Nice features, easy to use and implement

Inconvénients

Not found any cons till now. all good gooing

Avantages

I love the reliability of the transcription service and the ability correctly identify the speaker on calls with many attendees.

Inconvénients

I occasionally find the webpage hard to navigate and a bit overwhelming, but generally very happy with the feature set.

Avantages

I liked the Call recording and transcription feature, I also liked the deal warning it shows with the engagement level of each communication. It really helps you to keep your CRM hygienic which is key for every salesperson.

Inconvénients

I am not aware of such things however I am aware that Wingman is working on some features which will help better .

Avantages

Let's me know if I've been speaking too long (monologing). We also have access to battle cards that pop up when we mention a competitor. I have a tendency to be long winded, this has helped me by also prompting to ask a question if I've been speaking too long

Inconvénients

On the transcripts it sometimes attributes words spoken to the wrong person. If I were to read the transcripts alone I may get confused if I'm an outsider who wasn't on the call.

Avantages

Wingman is an excellent tool for sales teams to listen back and review sales calls. They have great integrations with platforms like Google, Zoom, HubSpot, Microsoft, and others to ensure all sales calls in multiple channels are captured and recorded.

Inconvénients

Some of the transcriptions are inaccurate. Like any technology, especially one analyzing voice and speech, there is room for error. This ultimately did not impact our decision to still use Wingman.

Avantages

I've used Wingman for 2 months now and its facilitated my call reviews dramatically. I used to be able to listen to 1 call and provide feedback in a 45-minute session - With Wingman, I can do 3 calls because of the data it provides. I can find what qualifying questions are being asked and more importantly which ones are not just searching a keyword or phrase. I also have the opportunity to see which reps are upselling through keywords and coach the reps on how to bring more ARR to the business.

Inconvénients

Sometimes the talk tracks are inaccurate, this only happens when multiple people are speaking at the same time.

Avantages

We use this every day. We keep track of call performance and share links to recordings with our prospects. We also can use the deals central to track deal energy and score calls for sales coaching

Inconvénients

Subtle improvements to deal management, more specifically visibility into email communications. It would be great to listen into live calls as well.

Avantages

The best part about using Wingman is that I can go on the calls without worrying about taking notes since Wingman does the transcripts for you.

Moreover, we use Wingman for analyzing calls across the team so as to understand the most common questions, queries, answers, etc. during the calls, thereby allowing us to focus more on the specifics and improving our processes.

Inconvénients

The transcripts are sometimes not the best, as a lot of it is lost in translation. If I am reading someone else's transcripts, it gets difficult in understanding who spoke what, especially if there are more than two people on the call. It's understandable that AI would not be 100% accurate but any improvement here would be great.

Avantages

1. The integration with other products is an incredible feature because as a user of the tool, I don't have to do anything. Setup once, and Voilaah!
2. The support from the Wingman team is incredible. The folks reply to a query post-midnight as well.
3. The Wingman extension on the chrome browser is probably their best feature. Helps record super important CRM calls with the click of a button.

I can write probably 10 more features but I suggest you try this tool yourself and see the magic unfold.

Inconvénients

Hardly anything. As a daily user, I haven't had any major concerns over the last year. Although the speech-to-text feature can be improved.

Avantages

The software is very intelligent and needs minimal human efforts. Joins the calls automatically and hassle-free recordings without being worried about missing any recordings for future references.
The other best part is that the recordings can be heard from the audio or viewed as a chat which makes it easier for any future references.

Inconvénients

The only thing so far is that if you schedule a call for a certain time but start prior to 15-20 mins - wingman sometimes doesn't record it.

Avantages

Overall the tool is very helpful for our sales organization. We rely on wingman for sales enablement, pipeline review, and our customers benefit from the note taking bot. I love that folks who are unable to attend the meeting are still able to

Inconvénients

sometimes the audio is transcribed as someone else's voice, so it is important to listen to the calls rather than relying on the notes

Avantages

I really like how can after a call I can go in and view the recordings seamlessly of the entire sales interaction, the insights that give throughout the journey of the entire sales call are valuable. We can view the recordings on the go whenever we like to check if we are missing out on any important detail. The amazing part is, if for some reason you cannot listen to the call, you have an option to read it as well and make your observations. Overall, I love it!

Inconvénients

There's nothing to dislike, to be honest, I really enjoy working with this tool. I want more people to know about it and take advantage of this tool for managing their sales function.

Avantages

Wingman integrated perfectly into our existing tech stack. With integrations into both HubSpot and Slack it made the decision easy. It will help us scale our sales operations as the company looks to move to the next level.

Inconvénients

The reporting could be a bit more robust and customizable. Currently it is a bit out of the box and will require API work down the road to get more detail out of it.

Avantages

I like the auto transcription model of this business, Its a unique product and a must have for large agencies, I love the sentiment tracker and analytics.

Inconvénients

None yet.
I like the software too much.

Avantages

Wingman is truly intuitive, it does a great job with call transcripts and making them actionable. It's a great tool for sales representatives to take notes and relevant actions on their contacts.

Inconvénients

The UI can be a bit overwhelming at first, as you go understanding all the features available. But this isn't a big deal and the learning curve is not too steep.

Avantages

We're early in our product journey and this help us bridge the gaps between the GTM an product teams. Before Wingman and lot of information was lost in translation, now our product team can relive some of these customer conversations without having to sit through an entire recording.

It's easier for the team to take away key inputs that they can factor into building features and rolling out enhancements to support our customers better.

Inconvénients

As on now there's only one thing that I'd say would need some improvement - The transcription for calls isn't as accurate as you'd like it to be.

Avantages

The call analysis
Talk / Listen ratio
Engaging questions

Inconvénients

Capturing words is not accurate.

Avantages

Integration with the CRM is very useful and recording of conversations makes it convenient to go back and listen instead of manually keeping a track of every conversation.

Inconvénients

The translation/ Picking up different accents seems to be a challenge with this tool.

Avantages

It's easy to summarise the whole thing after the call. And the auto-generated script helps to save lots of my time.

Inconvénients

Sometimes missed to capture certain words and that may be due to native accent.