Aperçu des avis des utilisateurs

En savoir plus sur Wingman

Wingman est un outil de veille conversationnelle qui aide les équipes de vente à obtenir une meilleure visibilité sur le pipeline, des informations exploitables et un coaching en temps réel. Wingman donne aux commerciaux les...

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Évaluations des fonctionnalités

Rapport qualité-prix
4,7
Fonctionnalités
4,6
Simplicité
4,8
Support client
4,7

Parcourir les avis sur Wingman

303 avis sur 303
Classer par :
Jeeviya
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 04/12/2019

Usage & quality

It's a very informative software to understand the flow in a call, much more than just a recording software and can be a great use for anyone whos looking to understand their performance over calls and conversation with a client.

Avantages

The software is very intelligent and needs minimal human efforts. Joins the calls automatically and hassle-free recordings without being worried about missing any recordings for future references.
The other best part is that the recordings can be heard from the audio or viewed as a chat which makes it easier for any future references.

Inconvénients

The only thing so far is that if you schedule a call for a certain time but start prior to 15-20 mins - wingman sometimes doesn't record it.

Michael
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
4
Support client
s/o

5
Publié le 07/03/2023

Wingman is great on the surface and gets better the deeper you go!

Avantages

I love the reliability of the transcription service and the ability correctly identify the speaker on calls with many attendees.

Inconvénients

I occasionally find the webpage hard to navigate and a bit overwhelming, but generally very happy with the feature set.

Keri
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
s/o

3
Publié le 13/12/2022

Mostly the same as what you'd expect, but not as expensive

Avantages

I rely on Wingman primarily for call recordings (to check myself/my memory as well as share training calls etc. with customers) - it does both of those things perfectly fine.

Inconvénients

It's a little clunky in some ways/takes some getting used to. Was harder to set up and I think it's a little tacky everything is on "trywingman.com" but it does what it's supposed to.

Les meilleures alternatives à Wingman

Utilisateur vérifié
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
5
Support client
5

4
Publié le 22/12/2022

Great solution for Deal Management & Call Coaching

This is a critical tool as part of our sales tech stack. We love the integration with Salesforce and Clari and ability to keep track of both calls and demos. I personally spend at least 2 hours a day using Wingman to review calls, look at deal energy and score my teams calls to provide them instant feedback.

Avantages

We use this every day. We keep track of call performance and share links to recordings with our prospects. We also can use the deals central to track deal energy and score calls for sales coaching

Inconvénients

Subtle improvements to deal management, more specifically visibility into email communications. It would be great to listen into live calls as well.

Mimi
  • Secteur d'activité : Design
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
4
Simplicité
4
Support client
s/o

5
Publié le 16/02/2023

A great digital assistant

It's made my job so much less stressful. I no longer have to be worried about my notes making sense or missing information when people talk too fast and having them repeat it. Instead, I can be fully present on my calls and go back to listen for any information I may have missed.

Avantages

Integration was really seamless and our clients seem to understand why we are using Wingman. For client management, Wingman has helped dramatically with reviving a stalled project or better understanding complex needs and requests. Having the ability to listen back, watch back, and see a transcript gives me flexibility for all of my client needs.

Inconvénients

I really wish there was a simple sentence that let people know on a call that Wingman is not a person--it's a note-taking app. Even if the name in zoom was changed to "Wingman note-taker" or something like that so we don't have to spend the first few minutes of every call anecdotally talking about what wingman is.

Patrick
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
5
Support client
s/o

5
Publié le 09/03/2023

Helpful Tool to Improve Customer Calls

Avantages

Intuitive UI that makes it easy to get up and running on. The "Competitor Insights" and "Team Insights" features are particularly helpful. Also appreciate that calls recorded on our previously used software were able to be uploaded.

Inconvénients

The only con I've seen thus far is the number of onboarding-type emails I've received from them which, for some, may actually be a positive.

Daniel
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 28/03/2023

Great Value add to our current tech stack

Been great so far! Wingman has been a fantastic tool for our sale team

Avantages

I enjoy being able to quickly validate that our sales team is delivery a correct and consistent message. B

Inconvénients

There is an off-putting announcement regarding the call recording. It's not triggered and kicks in randomly

Ankit
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
5
Support client
s/o

5
Publié le 01/03/2023

Wingman - true to its name

Avantages

1. Call transcription2. Call Insights3. Battle Cards4. Game Tapes

Inconvénients

It shows up as a participant in the call which sometimes maybe suspectful for the client. We have to provide info to the client that we have our notetaker app in the call. If Wingman could work discreetly, that would be good.

Argyris
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 03/03/2023

Wingman, a vital member of our team.

Avantages

Wingman automatically joins our calls, very easy to use, funny icebreaker to have an AI in the call.

Inconvénients

So far so good. I haven't come across any issues yet.

Derek
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/02/2023

Good bang for your buck and simple to use

awesome just the UI/UX could use some work for better intuitive navigation and some different colour contrasting would be nice.

Avantages

super easy to set up and use day to day, a nice light weight Conversational AI that doesn't break the bank like Gong or others

Inconvénients

MS teams integration needs some work..Not sure what side of integration is failing but it's glitchy at times with teams.

Valeed
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
4

4
Publié le 04/10/2022

Impressive and Valuable Call Recording Tool

Avantages

An easy to use tool with intuitive UI & UX makes it an incredible addition. The recording quality and transcription capabilities are great and top-notch.

Inconvénients

Limited options in native integrations with third-party system tools and services makes it less appealing. Better AI driven transcription support and additional localization support for more languages would make it even more so an incredible tool to have in our stack than it already is.

Christian
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 14/04/2022

Empowered through Wingman

I've had a happy experience with Wingman. It's been a valuable addition to our tech stack.

Avantages

Wingman has helped me manage all the minute technical details I'm required to remember during sales calls.

Inconvénients

Not sure if there's anything I have to add at this time.

Alternatives envisagées 

Chorus

Pourquoi passer à Wingman

Better performance for us + better price point.
Kemal
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

4
Publié le 14/09/2022

Best call recording tool!

Wingman is helping us a lot to increase our call quality by listening to and evaluating our employees. It also saves so much time for our admins. When there's a question agent cannot answer, we can simply do that part of the recording and send it to relevant teams. It's a must-have tool for any company that has sales/bd teams.

Avantages

It almost correctly transcripts any accent. Saves us so much time for our admins and helps us to evaluate our calls and employees.

Inconvénients

It's only missing one feature. I'd like to put a limitation on who can listen to the calls.

Harish
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 25/11/2019

"Working as a sales development representative over 1 years."

The best tool to improve our sales skills. it never misses to note any information(number and email id). easy use. It automatically starts recording the meetings and calls. The scripting feature helps us to understand our pronunciation and figure out how many times we have used it. I can figure out my mistakes by listening to the calls. I can share my calls with the team both good and bad calls, which help me to grow with the inputs which they give. It even helps me to tag people inside my organization, which makes it easy to showcase to higher authority in the organization. It allows me to insert a hashtag so that it allows me to use the filter as per my convenience.

Avantages

Awesome reporting, The listening/talking ratio made to improve a lot. Even there is some network issue it records the words and also translates into scripts. It never misses any important pieces of information like email addresses and phone numbers.

Inconvénients

it takes time to show my calls in the Team call log. It would be great if the call script recommendation option is available.

Swapnil
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 19/01/2021

Review about Wingman app

I think it is solving my most basic requirement of notes-taking in my meetings. It's synced so everything is mostly automated. My overall experience is good, wingman has everything that a notes taking app should have.

Avantages

I like the interface the most. Out of so many such apps I have used, Wingman has been one of the very rare cases where all the features are accessible with a few clicks. I love the part where wingman was able to sync to me calendars, so that I manually don't have to invite wingman on my calls now. I think it helps me gauge my skills during the calls such as my speech rate, talk/listen ratio etc.

Inconvénients

Technically, I don't think so. Each product keeps on experiencing one or the other issue every now and then. but the support is great.

Elliot
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 17/03/2020

Great Learning and Management Tool for SDR/AE

I have 12 employees who sell over the phone everyday. Wingman has helped me take back control of call coaching, controlling consistent messaging and more

Avantages

Wingman's platform lets you bring the call scripts, the call coaching and the call stats all into 1 place.

When you manage more than just a few SDRs/AEs call coaching time quickly dwindles and disappears as meetings take over your calendar. Especially when you're scaling your business from 4 to 12 and beyond the problem becomes keep success consistent and repeatable.

Wingman allows me to build in all the key phrases and words you'd pick up on during a call coaching session and lets you build them into their platform. It also provides quick coaching guides and suggested call script pop ups.

At the end of a day or week I can quickly go see the results from 1000s of calls across 12+ people and ascertain which people need help and even where they struggled.

Inconvénients

Nothing that I really dislike, the product is still relatively new so that has to be taken into account. The team at Wingman still has so much room to grow so roadmap will be key.

Kaushik
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 14/12/2021

Ease of Use

Avantages

It is very easy to use and convenient. It has an app which we can track our past calls and learn from others too.

Inconvénients

I havent felt anything that could hamper my experience on the platform

Shiv
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/11/2019

Great for getting the granular information from a call

It has been a great tool to strategize for the next call with a potential client. Also, I think that this is amazing for new sellers who need to review their calls and improve on their pitch and training.

Avantages

Wingman helps you stay a couple of steps ahead of your client with regard to what they said in the previous meeting. I like the keyword filtering i.e. pressing on words that were spoken like price, competitors etc will take you straight to that section of the call.

Inconvénients

In my company, we have integrated Wingman with BlueJeans (our video conferencing software). Sometimes wingman doesn't join the meetings. I also wish that wingman would record the video so we could see the screen share along with the voice.

Neha
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 07/11/2021

Best Sales Interaction platform available in the market

The overall experience has been great. It's a wonderful tool for managing the sale interaction process end to end. The insights offered are valuable both to the AE as well as the manager who is alerted whenever a deal is at risk and is offered suggestions. Can be used as a wonderful coaching tool too.

Avantages

I really like how can after a call I can go in and view the recordings seamlessly of the entire sales interaction, the insights that give throughout the journey of the entire sales call are valuable. We can view the recordings on the go whenever we like to check if we are missing out on any important detail. The amazing part is, if for some reason you cannot listen to the call, you have an option to read it as well and make your observations. Overall, I love it!

Inconvénients

There's nothing to dislike, to be honest, I really enjoy working with this tool. I want more people to know about it and take advantage of this tool for managing their sales function.

Utilisateur vérifié
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 02/12/2019

This tool helped me learn from our best salesperson

Overall, I've learned different negotiation strategies, how to position our solution to the clients. Different ideas. It has really been a helpful tool in my working experience.

Avantages

To find every call in one place is so useful. I don't have to ask around my colleagues or my seniors to send me the call recording or the meeting link. I can find each call and learn. Plus, I can also learn from the manager's comments and see how it could be better. Overall, a great learning experience.

Inconvénients

Nothing specifically. It takes a little time to process the recording, but that's fine not a big issue.

Akhilesh
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 11/08/2021

A tool for GTM teams of any size.

A great tool which solves a lot of time, transparency and enables easy of collaboration.

Avantages

The fact that I do not need to worry about taking notes, but just keep marking bookmarks within a click for it to be reviewed later saves a lot of time esp when I can listen to them in 2x, @mention relevant stakeholders to take a look etc.,

Inconvénients

The transcription quality is not great and needs to be improved.

Veronika
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
5
Support client
s/o

5
Publié le 03/08/2020

Great tool to track the calls with customers.

Overall it is a great tool!

Avantages

It is very easy to use as wingman connects automatically to every call, to both systems Zoom and Google Hangouts. It is super cool because no extra steps are required and you can't forget to connect it to a call. But my favorite features are a search option through the whole call conversation and commenting option. Usually, I need to recall something from the call and instead of listening one hour call, I can directly find via search the moment I am looking for. Definitely recommended for everyone who is at saas and makes customer calls and customer interviews.

Inconvénients

Nothing. Everything works as expected. The software is constantly improving which is great!

Arjun
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

4
Publié le 11/08/2021

It's a real boon for GTM teams

The evaluation and the buying process was quick and we were well supported throughout. It's helped improve the communication between the GTM and the Product team which helps us on multiple levels.

Avantages

We're early in our product journey and this help us bridge the gaps between the GTM an product teams. Before Wingman and lot of information was lost in translation, now our product team can relive some of these customer conversations without having to sit through an entire recording.

It's easier for the team to take away key inputs that they can factor into building features and rolling out enhancements to support our customers better.

Inconvénients

As on now there's only one thing that I'd say would need some improvement - The transcription for calls isn't as accurate as you'd like it to be.

Jake
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 18/04/2022

Wingman does exactly what it is supposed to

We are solving the problems of managing our sales calls and staying on track of what we said.

Avantages

It records calls, easy to use and find. Translates it and allows us to go back to use it internally for onboarding or knowledge, or send to a customer.

Inconvénients

There wasn't any features I disliked, but there are other companies that have the same results as Wingman but are coupled with other tooling that we use, which could be useful in reducing our tech stack.

Sean
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
s/o

5
Publié le 29/11/2021

Great Value!

Avantages

The best feature is the flashcards that dynamically populate based on the conversation you are having. This helps us standardize the answers for frequently asked questions.

Inconvénients

I can't think of anything.. it would be cool to have more insight into future releases!

303 avis