Avis clients sur Unleashed

Avantages

Assembly of materials especially the auto-assembly feature saves a lot of time I also like the availability of a mobile app making approval & completion of sales orders super efficient

Inconvénients

Lack of core accounting capabilities unless cannot be connected to banks and also the software randomly renders pages incorrectly

Avantages

Ease of use, theoretical correctness, and tight integration with Xero, our accounting and financial reporting software. A differentiator was also the training videos and online support. A benefit we've discovered after implementation is the outstanding email and phone support.

Inconvénients

Unleashed does not account for RMA (return material authorization) transactions.

Avantages

SaaS software that can be accessed from anywhere... unfortunately, it's still useless.

Inconvénients

This company is designed to get you signed up as quickly as possible and then refuse refund you a single penny when it turns out the product is not as described and of zero use to your business.On a point of functionality, I would advise all potential clients to look very closely at the "search" system when inputting orders using Unleased. It requires you to type the exact product title, ensuring that you don't make any errors, even in the order of the words provided. Given our catalogue features at least 45,000 SKUs and would contain many more in the future, this was completely unacceptable.

Avantages

Unleashed is a fantastic software which is constantly evolving and adapting to the needs of the users.

Inconvénients

It would be useful if there was a wider range of integrations with other products, however the ones that do exist, work extremely well.

Avantages

We have found Unleashed to be very reliable.

Inconvénients

The fact that it doesn't have forecasting.

Avantages

- ability to import spreadsheet with many parameters
- scallable (provided the time consuming issues are resolved)
- extremely accurate

Inconvénients

- very, very poor user interface, extremely counterintuitive
- one account for sales and purchases
- outdated documentation
- static exchange rates
- very slow (when mentioned they are in denial)

Avantages

Been using Unleashed a few years now, Love the speed at which customer support helps, dealt with one of the customer representative today and he solved the problem instanty, and fast. He da man!!!!

Inconvénients

Taking the time to learn it lol but customer support is great when you just cant nut it out. their online help is great though.
think the only thing i would suggest is being able to alter invoices after they are completed.

Avantages

We have been using Unleashed for over 5 years now. After a slow start, it has improved incredibly. Progressively new features and flexibility have been added which has meant that it now meets virtually all our inventory management, order processing and production needs.

Inconvénients

The integration with Xero is very good but not perfect if wanting to use Xero invoicing and not Unleashed invoicing.

Avantages

Unleashed does everything we need and is the centre of our business apps.

Inconvénients

There is a lot of options when creating a sales order. It would be nice if the UI was given a refresh to hide some of the less-often used options.

Avantages

Does everything we need for our business. Very strong 3rd party integrations.

Inconvénients

Some things still be ironed out, it is quite new software so this will get done over time.

Avantages

Unleashed is a pure SaaS solution which was critical for us. It also natively integrates with Salesforce and Xero which was also critical to us. The software is user-friendly and attractive to look at. They are improving it all the time but now it's been bought by Access Group I want to see how that pans out, as it could be a positive or a negative. The API is good and the API sandbox site, alongside the easy to create sandbox environment, is very useful and, in my experience, pretty unique.

Inconvénients

The API is good but it lacks some things that you would think were no-brainers. There are some other areas where the software hasn't been thoroughly thought through, e.g. you can have multiple attribute sets but only use one per product. If you try to use two attribute sets on one product, it wipes the previous data in the other set. In general issues are minor and normally appear to be attributable to a company that is relatively new but rapidly growing.

Avantages

Unleashed (and the designers behind it) are outstanding. It is focused and the team has managed to get the basics right - solid and reliable inventory management, a simple and easy to use interface, responsive and fast. We find quotes, sales orders, purchase orders, and reports easy to use. Every part of the software has careful thought behind it - and it has guided us as an electronics manufacturer during our expansion. The ability to have a perpetual inventory has transformed how we manage our accounts and allowed us to make better decisions about prices and margins. The ability to add serial numbers, and the interface between Xero and Unleashed, is great.

Inconvénients

It might be useful to be able to merge customers where there are duplicates. It might also be useful to be able to split large customers (e.g. a care home group with 100 + homes) into different subdivisions of the main account - although this is probably straying outside the inventory management purpose of the software. At the moment, we just select the appropriate delivery address from the drop-down which works fine - but it would be nice to be able to add notes under a particular site (e.g. a technical note).

Avantages

cloud based system, easy to use and complete dashboard in you face on a daily basis. Easy to train staff on how to use the software as it's intuitive. Love the help desk support and normally resolve a problem within a day.

Inconvénients

Reporting... There are some reports that I need out of the system where I can't get the information required unless I create a number of reports and then spend hours merging them. It would be good to have some sort of report writer to be able to do the reports that aren't in the standard list. Backorder releases... this is a time consuming exercise if you have multiple BO for the same product. My dream would be a routine to run a back order release and select the orders to release and create the delivery dockets.
Invoices...we require the ability to provide our terms and conditions as a separate attachment with the invoice. Currently you can't do this from the system, it means we have to save the invoice and send via normal email which defeats the purpose of being able to email from the system.

Avantages

It captures landed costs and margins and is the SaaS platform that can be accessed from anywhere and more convenient to maintain vs. PC based software.

Inconvénients

Good luck integrating with Xero without costly setup via accountants.

Extremely limited in terms of real world functionality. We still have not been able to perform a simple stock take due to the systems' considerable limitations and no one on the U/L customer service team is willing to help us beyond explaining Unleashed's limitations and how we must conform to them.

Out of the box reporting is woeful. We had to integrate with Power BI to gain any meaningful insights.

Customer service team are lovely people but not solution focused. If asking for a (seemingly common sense) solution to a problem, expect many emails back and forth with no resolution.

Avantages

API integration directly with leading accounting platforms and CMS.

Powerful search functionality.

Ability to customise and fine-tune everything as desired.

Simple things like bulk updates through CSV files.

Inconvénients

Can be slow to use. Not all of this is due to the performance of Unleashed, as local internet capability may be a factor. Though there could be speed improvements.

Reporting is good but not great, though I know this is currently being addressed.

Reconciliation between accounting software and Unleashed can be tricky, though this is more an internal issue.

API connection can falter, though this can be managed easily from within Unleashed (for Xero).

Avantages

Sales history and love "average landed cost" pricing. I like that more than one person can use the software on different computers.

Inconvénients

Would love to have the feature that will advise if emails have failed to send/email is wrong. Xero has this feature and it is great but when emailing from unleashed, we never know if the email has gone through or bounced back and when we chase up outstanding accounts, clients advise us that they have never received the invoice in the first place. Please install this feature asap. About 2 years ago I sent in a submission for this feature and nothing has been done about it. When talking to support I wasn't the only one to ask.

Avantages

Unleashed has been a very important part of our business since we started. We use Unleashed for our manufacturing, IM and sales. It is a vital part of the ease of ordering our ingredients and packaging, manufacturing our drinks, managing our inventory, monitoring our cost of good sold and invoicing our customers. It does this seamlessly and interacts with our Xero system seamlessly - too easy.

Inconvénients

A bit slow in operation, especially compared to invoicing system Xero. We're also looking forward to new developments from unleashed

Avantages

Easy to use and great support.
Easy to use and great support.

Inconvénients

not link to Xero with respect to payments and deposits

Avantages

The fact that it's online and not server based, I can work from anywhere I want. It is very convenient for people who travel a lot, the phone app is also an added benefit to the programme.

Inconvénients

Being unable to amend transactions once completed like you can in Xero, people make human erros and sometimes they need to be able to fix their mistakes. Also the fact that it allows for an invoice to be generated before the stock is depatche becomes a bit of an issue. Another thing Unleashed needs to allow more restrictions, for instance allow the admionistrator to block certain users from pulling stock from other warehouses that don't belong to them. Currently warehouses are available to anyone who is a user in the company.

Avantages

Easy to use. Has good costing of products. Works with our accounting software.
Provided time is spent in the initial setup, this program works very well on a daily basis for all of our team.

Inconvénients

Layout of reporting could be better and understand you can manipulate most of this to suit what your requirements are.

Avantages

Unleashed is easy to use and clear format. If there are issues I have always found a fast response to tickets which are kept open until I am 100% satisfied with the outcome. Unleashed is constantly evolving steadily in a useful and good direction

Inconvénients

My biggest issue would be with the forms in document designer. They are not as easy to manipulate as they could be, often this process takes far longer than it should for a minor fix to something as easy as the layout of a pro forma.

Avantages

Being able to automatically open new windows for product information, real time stock on hand reports for different warehouses.

Inconvénients

That you can purchase any product from any supplier.. even though that product has a default supplier against it. Very hard when we have 4000 products...when we are keying Purchases that there is nothing stopping someone from order it from the wrong supplier.

Avantages

Our company is new to Unleashed but the professional onboarding service has made our system changeover very pleasant and smooth. We were taken care of by the onboarding specialist, all our problems were answered, she's professional and very knowledgeable in the system. It's been amazing learning from her and having her support, changing or starting new systems can be very daunting and rep has helped us make this entire experience absolutely amazing. I highly recommend Unleashed!

Inconvénients

So far it's been great! It can be overwhelming if you haven't used a detailed inventory system like this before, but with the onboarding support, you'll find all the things you were feeling overwhelmed about will be fine after speaking to the support team.

Avantages

Always adding new stuff.
Its not so huge its overwhelming with unused features at a cost. Has all i need and is intuitive to learn.
Lots of integrations so it can turn into a powerful component of a solid performing ERP.

Inconvénients

Looking at what Xero offers and the price for it, i would have liked Unleashed to be a bit cheaper.
They have an Iphone app... i wish they would make one for Android.

Avantages

Good marketing and support, plenty of powerful tools and cliches.

Inconvénients

too many to list
Stocktake process closes your business
Not a sales front end, more as a back of house for an online shop .
Quotes not linked to stock, can quote out of stock item with no alarm, accept quote, invoice no stock and cannot void it