Avis clients sur Unleashed

Avantages

Despite being feature-rich Unleashed is easy to use. Staff pick up their parts of the process quickly.

It's worth noting that Unleashed is also the ONLY inventory app in the Xero space that does manufacturing well.

Unleashed also has flexible and easy to use reporting that doesn't require a computer science degree. Any staff member can retrieve and customise the reports they need to do their jobs.

Inconvénients

At the time of this review Unleashed does not:
- Provide stock on hand at the bin level (unless all products of that SKU are in the same bin)
- Provide demand forecasting

Alternatives envisagées 

QuickBooks Online et Xero

Pourquoi passer à Unleashed

TradeGecko while easy to use and rich in ecommerce integrations lacked a manufacturing capabilities I needed. It's reporting although having just been updated was not as good as Unleashed's. DEAR was a nightmare to navigate. Although it claim to have the same if not more features that apps like Unleashed and TradeGecko it doesn't matter because you can't find them to use them and neither can your staff.

Avantages

After spending time building several disconnected spreadsheet I was excited that Unleashed could give us all of this analytical data in a central and connected place. This tool is so incredibly functional.

Now we are functional we love that we can
- connect our Production, Purchasing and Sales in the same tool
- access data in a central place which is accurate and up to date
- feeling more comfortable about growth as we expand across various channels while having a real time view of stock available and what parts of Assembled products we need to order to make sure stock is always available
- special reports like price margin for us to see where we may have missed a product or line is not making us enough profit
- the additional functionality that we can integrate in

Inconvénients

It's a little complicated to get your head around. We have a complicated business with so many different channels and ways that we assemble our products so this contributed to the complications. It also took me a while to build the BOM's but again, we are a little complicated.

Sometimes it was hard to find answers on the available tools to questions and sometimes support did not resolve an issue with me in a timely manner to resolve but in general the team went above and beyond, especially [SENSITIVE CONTENT HIDDEN], but also [SENSITIVE CONTENT HIDDEN] and a few others in support which I so appreciate.

Tip / idea for the Unleashed team: maybe speak to customers like me after to better design the answers/FAQ's knowledge base - not just providing the broad answers but the nitty gritty stuff that i needed to speak to someone about. I would always do lots of research on available knowledge base before I sent an email to support but could not find the answers.

Perhaps an FAQ database that has key words with the curly issues that I'm sure others would have experienced be more easily accessible and reduce the amount of time that I needed to get in touch with the support teams.
For example: I spent ages trying to work out why my initial stocktake would not show the available stock but could not find anywhere that I should not do a stocktake on supplier stock that is auto-dissasembled but that I should provide the numbers of the raw stock that is broken up into BOM's. Great if was in a Knowledge Base

Avantages

We've had Unleashed since just after its inception. It's functional and reliable, but requires a lot of time to learn all the features to maximixe your experience... which can be hard for small business. If you don't set it up correctly from the outset you can be in big trouble (ie. the data you send to Xero won't be correct).

Inconvénients

Unleashed isn't cheap. Their customer service is traditionally OK (traditionally via logging an online inquiry), but they recently added an new auto-sign-up, opt-out premium customer service option with a 3 months free trial. We apparently received one email informing us (?) - and no reminder to opt out. The problem was we never had the new features added to our profile (ie. we didn't know the features we didn't have), and so started playing $79 p/month for a premium customers service package (live online messenger service + phone number) that we didn't actually receive - and couldn't access. Trying to discuss this and rationalise with them was like talking to a robot. They offered a very small token credit as a gesture of goodwilll - after many emails. Their roll out strategy for a new opt-out services was tricky to say the least. It's money over service at Unleashed. I'm not one to write reviews, but felt it was necessary this time as a gesture of goodwill to other potential customers.

Avantages

Unleashed syncs all of the information between my Shopify store and Xero, so now stock levels are always accurate (no more overstocking / stockouts) and accounts are up-to-date in both businesses.

Inconvénients

It would be nice to have a point-of-sale module (hopefully this is made available in the near future)

Avantages

Unleashed is user intuitive for navigation and it is easy to jump from one screen to the next using the hyperlinks.

Inconvénients

When we started with Unleashed, the pricing options weren't flexible enough for us; however Unleashed took on board our recommendations and now have pricing options that work very well for us.

Avantages

It's great for multi warehouse visibility. The ease of use is very helpful with on boarding team members.

Inconvénients

Lack of analytical ability within the software.

Avantages

After trialing a number of Inventory systems, I decided on Unleashed. It was perfectly suited to our business model as we needed multiple warehouses, the ability to create a bill of materials, assemble products and work in multi-currencies, oh and with the simple integration with Xero it was a definite winner!

I'd initially signed up for a trail version of Unleashed just to see if it really did do what it said it could do. I was impressed. One of the Sales Execs at Unleashed was always on hand during our trial - nothing was ever too much trouble. After 2 weeks of thoroughly testing the trial version, we subscribed to a Medium User Plan. The API integration with Xero was so unbelievably easy. Online Support is great, to date we have only had to raise two Support tickets to query a CSV import and from logging the ticket to a resolution that was less than one hour! I cannot thank him and the Support team at Unleashed enough.

The software is intuitive and extremely user-friendly - I even declined one of their Onboarding Sessions because I felt it wasn't needed. Feedback from all of the team here has been positive.Training was never an issue as all team members picked up the new system so easily.

Subscribe to an Unleashed trial today - you won't be disappointed! It'll make your business life so much easier to manage!

Inconvénients

Sometimes it can be a little slow logging in, however that is probably our internet connection as we are in North Wales rather than a bug in Unleashed itself.

We are on the Medium Plan which suits our business perfectly. I think the costs could escalate quite quickly for larger businesses.

Avantages

On boarding was a relatively simple process. I have no experience in setting up new systems but this was smooth and if I got stuck at any point, the Unleashed on boarding team was super helpful. The support team (via email) have had a remarkably fast response time and have been great in responding to any issue I have had since! Training our small team to use the software was quick and easy and the team find it easy to use.
The unleashed software puts some barriers in place that can be annoying (e.g. need a purchase order for every purchase/need to raise a credit relating to an order) but this all leads to a super accurate inventory!
Reports showing margins and split down by sales person or department have been brilliant for tracking and reporting to directors.
The Xero Integration is wonderful and one of the main reasons we looked into using Unleashed.

Inconvénients

A lot of our stock we buy from our sister company which means that the inventory is not 'in stock' this means we need to do a purchase order for ever sales order which is quite some extra work. Also you have to pay for phone support on my plan which I feel sometimes I just need whenI need to sort something - but we don't pay and the email support has been great so it's not a big deal! :)

Avantages

Unleashed is logical in its use and the design means it is easy to find everything. It has the functionality to cover most business operations. The pricing is good and I like that Premium Support is required for just four months. Most clients have their operational queries sorted by then. It provides clear and concise information about product sales. The integration with Shopify saves so much time as orders don't need to be manually entered. This is a great feature with businesses moving more online.

Inconvénients

The removal of negative inventory. Most clients require this feature even if just to overcome timing of getting new stock arrivals recorded. It's somewhat inflexible when purchase orders have been placed and invoice arrives with a different purchase price. The item prices cannot be amended. The Dashboard sales figure is based on sales order completion date rather than sales order actual date. This creates a discrepancy in sales between Unleashed and Xero.

Avantages

Unleashed made it so much easier for us to do away with the 5 different spreadsheets and allowed us to accuratelt manage our complex supply chain and importantly free up a lot of my time. When mixed with Xero I feel very confident in the financial and management reports we produce. We're much more productive as a business because of it.

Inconvénients

Although the software does well at adapting to the majority of our business needs there are a few requirements that we don't have a good work around for.

Mainly, we sell our beer in our own kegs that we need to keep track of. There is no easy way of keeping track of which kegs go to which customer and also when they have been returned.

Avantages

It Just Works

Inconvénients

A couple of features need to be added for my business but these are in the pipeline.

Avantages

It's ease of use. It's attention to detail in managing the data. It is fairly quick in accessing the data. We have thousands of records and it seems to access it all very quickly. The customer support is great too - they are always available to answer our questions.

Inconvénients

We would like to see more integration with US shipping integrators, such as, Ship Station or similar.

Avantages

Love that we can see all of orders for each client separately as well as whats to ship. We love the inventory tracking and the dashboard which is easy to navigate.

Inconvénients

Sometimes when entering a persons email in the contact file.. a box say you must enter a correct email.. this happens a bit which is strange as never did initially for first year. Now in April & May its happened.. I wish that when placing an order, it would PULL into that order (for the ONLINE VIEWING ONLY) the stores email and phone number PARTICULARLY for each separate SHIPPING to address as that is often different people if a store has numerous shops... as would be great to have at a glance in case we need to contact them as looking at order. Their info DOES print on actual paper order but not on screen on computer. When printing an order we would like to see if you can do this.. Can there be a faster way than manually moving a ski for instance if we order EDP2001 and then other items.. then another EDP2003 we have to manually one line at a time up. so that its easy for pick and pack.. is there a faster way we can sort it.? Thank you so much.

Avantages

Back orders generated automatically on unfilled sales orders
Batch tracking on sales orders
Customer service communication is great

Inconvénients

Cannot have multi purchases orders grouped together and enter other costs (i.e. import charges and overseas freight) and generate back orders on the unfilled purchase order

Avantages

I am the owner of a very small jewellery making business. I used to use excel spreadsheets to keep track of my inventory components, purchases and completed pieces. Moving across to Unleashed has encouraged me to improve my profit margins, sped up the quotation process and ensure that I have popular components on hand. Using Assemblies and Bills of Materials ensures that I am quoting at the most up-to-date prices. I also like being able to store images against inventory items. Finally, I love the integration with Xero.

Inconvénients

The templates for invoices and sales can be cumbersome to use. Being able to move text elements and have them snap to a grid wold help (i know there have been some updates recently but I have not tried them yet, so this may be solved).

Avantages

We love the inventory management and the ease of use. Being able to adjust for damage and warranties is something which assists us during the year and makes our auditing easier.

Inconvénients

not being able to change a sale once its been dispatched/completed.

Also on the pricing options, i dont like the fact that as a legacy customer we have not been automatically given all of the new user rights at our original price level. If you release new features (Iphone app access) i would have thought we would have been given access to it, regardless of you changing your pricing levels. It doesn't show that you appreciate our ongoing business nor does it show you are supporting our growth.

Avantages

Unleashed looks really simple and clean on the dashboard area, but it actually covers all relevant functions from the very beginning steps of a business (Quote & purchase) to the final steps (Sales & returns). Every single functions are handy and easy to learn. The "Support" page are clear and helpful with both written and video instructions. Also, I have to say that the support team are highly experienced and helpful, problems and questions are able to solved effectively.

Inconvénients

When entering the delivery address in a sales order, we have "address line 1 & 2" and "suburb" column. The address can be seen clearly on the invoice, but always missing the "suburb" area in the "packing list". For example, I enter "20 Starr Avenue" in "Address Line 1" and "North Plympton" in "Suburb" and leave the "Address Line 2" blank, it will only show "20 Starr Avenue" on the "Formal Packing List" with no suburb underneath. But the suburb will finally be seen on the Invoice. However, if I enter "North Plympton" in both "Address Line 2" and "Suburb", it can be seen on the Packing list, but will appear twice on the Invoice. It seems the only solution is to leave the "Suburb" area blank and always put the suburb name into the "Address Line 2"....Then, the "Suburb" column will turn out to be really useless.

Avantages

The improvements to 'Customer Pricing' made a significant difference to the user experience. Coming away from spreadsheets for customer price records was a big step forward. Especially, being able to view all the 'Customer Pricing' on one screen.

Inconvénients

'Customers' still needs further improvement in some areas. For example, to be able to view an expanded view of customer orders (past and current) when using the 'Orders' tab view in 'Customers'. Currently, obtaining details of a previous order is too lengthy a process while a customer is waiting on the telephone.

Avantages

Ease of use, reliability, ease to introduce to new employees, functionality, value for money and numerous other attributes.

Inconvénients

We're looking forward to new developments from unleashed

Avantages

connected buttons
attaches well to Xero
Attaches well with Neto
multiple buy prices
customer price levels
no more duplicate order numbers allowed.

Inconvénients

To easy to complete an order and can not revers the mistake
can not revers dispatched orders
can not do multiple discounts. ie. multiple buys, and overall discounts
could like to load multiple items of one range in one go. ie blue red and yellow 3 of each. without typing in each code separately.

Avantages

I use Unleashed daily as a key tool to be able to perform most aspects of my role.
Without this, my job would be a lot more difficult!

Their Customer Service team are outstanding and have often gone above and beyond when we have hit them with a particular challenging query.
I would recommend Unleashed to anyone looking for a comprehensive, easy-to-use ordering, inventory and customer management system.

Inconvénients

Nothing that comes to mind. It is all pretty straight forward.

Avantages

Easy to use and we can import sales orders via CSV files from our customers design software.
We can easily duplicate products.
Like the new feature that allows special pricing for certain customers

Inconvénients

1.More customer discount levels would be nice.

2.We do not use Unleashed for inventory control however it forces things on us like "Cannot make a product never diminishing" so you have extra steps involved when imputing orders.

Avantages

We are using the software in a different way to which it should be used for. At Milexa we print wallpaper digitally. For us Unleashed acts as a 'print list' which is used daily. It has brought us an organised solution to the way we print, allowing our previous issues to be eradicated. The ease of the software has been really helpful and is purely the reason we chose Unleashed. We are now hoping to start using it for stock, giving accurate stock count etc.

Inconvénients

We have only one negative and it is more so because we are using Unleashed differently. We work from 'parked' 'placed' 'completed' sections etc, however we would either love to have more tabs / be able to name these ourselves

Avantages

Customer support, reporting, purchasing, serial number tracking.

Inconvénients

Transparency between purchase orders and sales orders. In sales orders, I'd like to be able to see what products have been ordered, and how many. Also, having multiple expected delivery dates would be good on the same PO.

Avantages

Live inventory control, we can cover the invoicing and distribution under the same banner, then links with xero for financial. It is easy to grasp, and the videos and online support is excellent with very quick response from emails.

Inconvénients

completion date is what transfers to xero, you cant back date. Want to batch print invoices per customer. There is something not correct with the integration with Xero and the figures.