Avis clients sur Deputy

Avantages

Dans le logiciel Deputy, j'ai apprécié la simplicité du logiciel, lui même et la facilité avec laquelle on peut y accéder.

Inconvénients

Il manque des fonctionnalités pour faciliter la gestion des emplois et la coordination des tâches. Je trouve également qu'ils devraient penser à ajouter la fonctionnalité de traduction en français

Avantages

Cet outil est génial précis dans la gestion du personnel, prix abordable,comporte une version d'essai gratuite. Il permet la sauvegarde des données, l'assistance en ligne y est assurée ainsi que le support technique et l'appli s'intègre à d'autres

Inconvénients

L'application a besoin d'être plus flexible dans les réglages.

Avantages

Logiciels facile a utiliser lorsqu'on commence a s'y habitué

Inconvénients

Vous devez payer des frais mensuel en temps qu'utilisateur

Avantages

C'est grâce à ce logiciel nous arrivons à gérer les congés payés, et la présence des employés dans nos entreprises. C'est très fiable en tout temps.

Inconvénients

Vu ces avantages , on n'a aucune reproche à faire. C'est un logiciel qui est recommandé aux utilisateurs. Je n'ai rien à dire. Absolument rien. J'apprécie ce logiciel qui est mis en place.

Avantages

It's super easy to pick up shifts, offer shifts, an see who is working. Very intuitive and easy to use.

Inconvénients

Honestly, nothing I don't like. Maybe a few minor features to add such as being able to message coworkers, but overall no complaints.

Avantages

Easy to learn. As the person in charge I not only had to learn this product, but I had to train everyone else on this product. And not just train them, but sell them on why it was better than what we were using. Luckily, Deputy is so complete, it was easy. They haven't forgotten a single step.

Inconvénients

I wish it synced with my Google calendar. Only thing missing.

Avantages

It's a really great App if you have a company and the team. Deputy helps to organise many things within an organization. It allows managers to send the schedules, approve staff anual leave requests, see and share news feed within a company and a few other beneficial features.

Inconvénients

We have no complains about this product.

Avantages

Coloured locations and tracking code integration into Xero

Inconvénients

Customer service canned responses
SCHADS Interpretation that is different to the award
Errors in the software that are ignored - and then they start quoting the terms and conditions to me when I kick up about it
So many inconsistencies in the product and they don't care

Avantages

It is a platform with multiple very nice functions for my work that benefit me in monitoring and planning, its system is very easy to use and that has allowed me to have a more professional development in my area by presenting projects in the estimated times with on-time monitoring real where I can have control of the evolution and update. and also helps me with the coordination of schedules, shifts and total hours worked

Inconvénients

It has been completely to my liking and there are no bad dislikes or bad flaws, I like everything and I feel happy using it

Avantages

Deputy is very user-friendly and well-designed for users at every level. We love the app the the accessibility that it offers (and is expected by) our staff. The onboarding feature is great - it has really streamlined our onboarding process.

Inconvénients

The newsfeed is handy but lacks functionality; you can attach a document, but we REALLY need a place to store company documents such as policies and handbooks so they can be easily referred to by staff (we currently have to email them). In order to meet the key needs of the customers, Deputy should implement this feature ASAP - please!!

Avantages

Time tracking, schedule and gps location.Also the connection with xero and other softwares

Inconvénients

Users not being able to attach photos on the journal

Alternatives envisagées 

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Avantages

I absolutely love the online time clock and schedule feature. It also helps me keep track of a large team across multiple locations. My labor has never been more accurate. This is a great product with fair pricing.

Inconvénients

Importing to my payroll system was a little difficult at first but with support we worked out the kinks.

Avantages

A great system easy to use and great mobile app! Reports can be better but overall I am very happy with Deputy.

Inconvénients

Payroll Report options and approved timesheets view

Avantages

What I liked most about Deputy is the way that you were able to pick up shifts. It made it very easy to see what was available, and sign up!

Inconvénients

There was nothing that stood out to me as excessively bad about Deputy.

Avantages

We love the fact that it gives both the manager and the staff the flexibility to control their shifts and it gives the employees a sense of ownership - they are almost responsible for their own time management.

Not to mention all the flexibility it gives the management of building shift templates, managing leave and the especially the time sheets (now that paid breaks are a feature) it makes payroll preperation a breeze. (We haven't yet used the Xero payroll integration and the Xero payroll has not yet been rolled out in our country, but we are looking forward to it).

As a busy little cafe we have also used the task management feature to cover off all of our daily / weekly food safety requirements which makes it much easier for everyone to input their duties and the simple fact is - if its easier, it gets done.

Before moving to Deputy we tried a few other products but this one seemed to suit us best and one of the main reasons we moved is because we felt it offered the best value for money especially as our staff numbers change all the time.

We have recently expanded our operation to second location and without Deputy the shift management could have been hectic. Having this system already in place just meant that we had one less thing to worry about.

Deputy has become an integral part of our daily routine.

Inconvénients

As mentioned earlier we are a busy little cafe so we spend most of our time on the shop floor, whilst Deputy has a fantastic mobile options and visibility, as managers it would be great if had more flexibility to "approve" more employees requests on the go like shift swaps and leave applications.

Also I found that the employees with Android phones seem to have a few bugs still hiding away in their app and they also don't yet have access to the task manager on their phones.

However, these are fairly small issues in the great scheme of things and based on the development rate and technical support I have received to date I have no doubt that these are already in the development pipeline. We look forward to the updates as they roll out.

Avantages

It's cheap. It's not an expensive service but the old adage you get what you pay for applies here.

Inconvénients

Customer service is deplorable. I've never in my lifetime of dealing with various services, apps, etc ever dealt with a customer service rep as badly trained and as unprofessional as I have seen at Deputy.

Avantages

Relatively easy to get staff setup. Ipad, mobile and desktop integrations are good.

Inconvénients

When looking at timesheets on screen, Deputy does not allow employees to be sorted any other way than by FIRST NAME! Seriously, such a basic function is has been lacking for our entire time with Deputy (~5 years). I keep thinking this has to be on their radar and will get added, but nope! Still organizing my staff like their a class of 2nd graders, lol! Also, many promised integrations (like Square and Xero) have been highly problematic for me. I've just given up. I export raw data from Deputy into spreadsheets and handle it on my own from there. Failed promises. Abismal customer service outsourced to non-English speaking countries.

Avantages

I love the daily photos your staff have to take. I love that it flows so well with Gusto. I truly enjoy how easy it is to clock in and out on a daily basis. It has a very friendly user format. I love how easy it is to edit the time when I screw up and forget to clock back in after my break. I like how I can see who is working on what days. It helps with planning ahead with the schedule.

Inconvénients

I truly get frustrated when it automatically adds your 30 min break if you did not take one. Sometimes it can be hard to get the picture taken to clock in and out. I have had to restart the device a few times, and when you are done for the day and need to get going, that can be very frustrating. It would be a nice feature to see when other staff are asking for time off, so I do not bother asking for that time off as well if I do not need to take that same time off.

Avantages

We went from using spreadsheets and a calendar planner to using Deputy. When we were comparing scheduling programs, Deputy really grabbed our attention because of its look, ease of use, and price. We have been using it solely now for almost 2 months and it has proven to be a dependable, trustworthy service. We no longer need the planner to keep track of time-off requests. Now they go right into Deputy. It is very easy to set up and customize - Deputy offers to do this for you, but we did it on our own. I am a self-learner and was able to gain much insight on the program after watching a tutorial video. Deputy's customer support has been dependable. I was able to get my questions answered during a scheduled video call with a customer support representative. I've also emailed them and they've responded within 24 hours, and I've used their live chat. My employees like it, and they appreciate how it automatically adds their shifts to their phone calendar. Overall, I've had a very positive experience with Deputy. I highly recommend giving them a try!

Inconvénients

I've sat here for a long time trying to come up with a complaint about the software. At this time, I have no complaints about the product but will report back if something comes up the longer we use it.

Avantages

Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software.

Inconvénients

Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software.

Avantages

It connects to all our offices and is easily adjustable. Signing in and out is very simple for everyone and it's nice to have an all in one scheduling, asking for time off, signing in and out.

Inconvénients

Setting up the schedule is difficult. I have to copy and paste each day for each person, even though their schedule remains the same because it's not automatically setting it up properly. The new Auto scheduler should see that "Mindy works 9am-5pm Monday- Friday" every week and set it up that way, but it doesn't. It just decides what hours should be covered and randomly puts in everyone's schedule however it wants. It will also randomly start telling me that someone is working too many hours, even when I have them set up in the system for a 40 hour week and I'm only scheduling them 30 hours. There's an override, but it takes longer to set the schedule that way.
I would also like to be able to see total paid time off easily, maybe even in a chart or report. We need to keep track of how many hours per year they have used.

Avantages

Deputy has been a saving grace when it comes to writing schedules. I love the ease of saving locations and being able to house all of my employees' unavailability information in on place. What used to be a beast and take me anywhere from 3-5 hours to complete now can take me 30 minutes to 2 hours, depending on staffing changes. Customer service is excellent, especially when setting up your account and being able to decide if Deputy is the best product for your company's use.

Inconvénients

I wish the interface for System Administrators on the mobile application was more user friendly. With my work being partially field based, it would be super helpful to be able to manipulate scheduled on the go instead of needing to use a computer to solidify schedule changes. Overall, I'm pretty happy with this product.

Avantages

It is a very friendly and intuitive product. We don't need to train new users, just add them to the system and it takes them through the basics quickly and easily. We just don't get questions from new staff on how to use it, clear simple instructions on a very intuitive platform just makes it easy to start new staff.

Inconvénients

Very little. Would like better holiday tracking reporting but really not much else.

Avantages

Was working for the time we had this
Set up the system in September of 2021

Inconvénients

The software was updated and through a code in the software. Which disabled my staffs open shift calendars. Call the 855# and no one can help. Send a message and still can't help. If you don't respond within 24 hours to a message they close your ticket and the problems aren't fixed. Call sales to see if someone can help and they may put you through to someone. But most likely back into the que so you can hear I can't help you. And message you rep and they don't answer emails. If they do they send you the 855# and back to square one.

Avantages

iPAD Kiosks
iPhone/Droid Apps for staff
Cloud based
Beautiful Interface to schedule
Easy to use
Tons of features

Inconvénients

Works best in Google Chrome. IE and Firefox is buggy.
Automatic features that affect time entry don't always work as described.
No formal training documentation, only help web guides.