Aperçu des avis des utilisateurs

En savoir plus sur EngageBay

EngageBay est une solution intégrée de marketing, de vente, d'assistance et de CRM (Customer Relationship Management) conçue pour aider les petites et moyennes entreprises à acquérir, engager et convertir les visiteurs du site...

En savoir plus

Évaluations des fonctionnalités

Rapport qualité-prix
4,7
Fonctionnalités
4,6
Simplicité
4,5
Support client
4,9

Parcourir les avis sur EngageBay

422 avis sur 422
Classer par :
Jean luc
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/10/2022

Une bonne apllication

Avantages

Engagebay est une application complète facile à prendre en main à un prix raisonnable..

Inconvénients

Le nombre de mails à envoyer qui est assez limité dans un premier temps

Edo
  • Secteur d'activité : Matériaux de construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
3

5
Publié le 23/06/2022

Near perfect combination of CRM and Email marketing tools

An interesting and good solution for our needs. The user interface is clear and easy to understand and use. workflow is easy to understand and follow.

Avantages

It's much simpler when You have a good defined and flexible CRM with an Email marketing tool as one service. CRM is especially good and informative, designed mostly for returning clients.

Inconvénients

Email builder should be better. The campaign dashboard is good but can be improved. Technical support is too pushy and offers things and options that are not needed.

Alternatives envisagées 

Moosend

Pourquoi passer à EngageBay

Moosend has several good options but they started to make some changes and increase prices.
Leroy
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/03/2023

So far so good! And a great HubSpot alternative.

Very good.

Avantages

It's easy to use and the design is fairly clean and simple.

Inconvénients

I can't figure out how to get emails automatically displaying on our deals, only our contacts.

Les meilleures alternatives à EngageBay

John
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

3
Publié le 23/02/2023

Customer Service

Customer service is amazing - everyone I have spoken to is great!

Avantages

Simplicity of the product and easy to use but could be better.

Inconvénients

Look and feel, email marketing less advanced than others, several issues getting things to work

Alternatives envisagées 

Pipedrive et HubSpot CRM
Mansur
  • Secteur d'activité : Équipement et fournitures de bureau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 07/12/2022

A Comprehensive and Easy-to-Use CRM Platform

Overall, EngageBay is a great CRM platform that offers a range of features to help businesses manage their customer relationships. It is easy to use and has an intuitive interface. Additionally, it offers a range of pricing plans to suit different business needs.

Avantages

My favorite feature of EngageBay is the marketing automation tools. This makes it easier to send out automated emails, track customer interactions, and create personalized campaigns. It also makes it easier to segment customers and leads, as well as score leads based on their behavior.

Inconvénients

My least favorite thing about EngageBay is the lack of customization options. It can be difficult to customize the look and feel of the platform to match the branding of a business. Additionally, the reporting features are limited.

David
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 03/02/2023

Great all in one CRM

I get to run my sales, marketing and support within one platform! Love the support from the support team. [sensitive content hidden] has been fantastic in helping me set up my account in real time.

Avantages

I love the automations and campaigns. Very innovative!

Inconvénients

Nothing that I've come across so far! Support has been instrumental in helping me set up my account.

Alternatives envisagées 

Agile CRM

Pourquoi passer à EngageBay

Great Support that add to all this feature rich CRM!
Elīna
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 08/02/2023

The platform offers a comprehensive suite of tools for managing sale

Overall, I've had a great experience using EngageBay. The platform's range of features, including lead and contact management, sales forecasting, email, and messaging tools, have significantly streamlined our sales process and improved our ability to connect with and serve our customers.

Avantages

The platform is user-friendly and offers excellent customer service, including the ability to quickly implement new features on request. The all-in-one solution and affordable pricing make it a great choice for startups and small businesses.

Inconvénients

However, I do wish the platform offered more space for lists without having to upgrade to a higher plan. Also, the policy of deactivating accounts if they're not logged in at least once a week seems a bit strict. I understand the need for some level of activity, but once a quarter or even once a month would be more reasonable.

Eliza
  • Secteur d'activité : Machines
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 10/03/2023

EngageBay Review

I am impressed with EngageBay and will continue to use the platform.

Avantages

EngageBay is an all-in-one platform that offers a variety of features such as email marketing, CRM, and automation.

Inconvénients

The customer service can be improved, as some representatives come across as rude or arrogant.

THeresa
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 26/01/2023

Please customer

Avantages

Customer services is A++. Any issues I may be experiencing is easily resolved.

Inconvénients

Sometimes trying to find a particular screen through the profile menu can be challenging.

Pam
  • Secteur d'activité : Génie civil
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 15/02/2023

Similar to Hubspot

EngageBay support is always quick to respond if I have questions. It is simple to use and just what we needed.

Avantages

Having an All-in-One CRM/Marketing automation is very helpful to have it all in one place.

Inconvénients

Additional Training videos would be helpful.

John
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
s/o

4
Publié le 20/02/2023

A good all-in-one marketing, sales, and customer service platform

EngageBay is an affordable and comprehensive all-in-one marketing, sales, and customer service platform.

Avantages

EngageBay offers a range of pricing plans to fit the needs and budgets of businesses of all sizes. Even its most advanced plans are relatively affordable compared to other platforms on the market.Another major benefit of EngageBay is its all-in-one approach. By consolidating marketing, sales, and customer service tools into a single platform, EngageBay can help businesses save time and money on managing multiple tools and subscriptions. This can help businesses streamline their operations and improve their overall efficiency.

Inconvénients

One potential downside of this platform is its user interface. While EngageBay's interface is functional and easy to use, it may not be as visually appealing or intuitive as some other platforms on the market. This may be a turnoff for businesses that prioritize a sleek and modern design.

Cameron
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 06/10/2020

Feature-rich without breaking the bank

We love EngageBay and highly recommend it to our clients who want/need a full featured platform that will work across multiple departments, automate regular tasks, and that don't want to pay the high-price and add-on that you have to with many other tools. EngageBay's support team is AMAZING!! Anytime I have a question about something, they are quick to respond, very helpful and knowlegable, just a breath of fresh air to know that I can get a hold of someone when we have issues (which isn't that often, but when we do they are there!).

Avantages

It is amazing to me how feature-rich the platform is at the cost. More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.

Inconvénients

Learning curve at first just to understand how it works differently from other systems, but that is not necessarily a con of EngageBay because that is the same for every new platform as each has their own little intricacies.

Réponse de EngageBay

Thanks for the great review Cameron. Your words are super encouraging.

We will continue to build great features to help small businesses grow their businesses without breaking the bank on expensive bloated software.

Répondu le 13/10/2020
David
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/09/2022

Great Value and Service

Avantages

It's developer-friendly - important when you want to customise something like a contact form or email.
It's very easy to navigate and figure out.
Support is great - very fast and helpful.
It does so much for such a reasonable cost compared to competitors.
Very stable and reliable.

Inconvénients

Some features are a little rough around the edges - reporting, for example. It would be great to see their reporting capabilities improved. At the moment I rely on exporting raw csv data and transforming that data before I can report on it.

Alternatives envisagées 

HubSpot Marketing Hub et Zoho CRM

Pourquoi choisir EngageBay 

It did far more than Mailchimp for a similar price.

Pourquoi passer à EngageBay

Price, but also the initial experience of using their free account - which has a lot of features.
Matthew
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 20/10/2020

8 Month use Review

Software is overall nice some features are missing and some on the current ones are limited but overall its very easy to use and hope to see where the software goes to into the future

Avantages

The software is nice to use some features are pretty self-explanatory, but there are some features that are missing maybe adding like a module based system where you are able to create and customize modules to your liking, which our previous CRM system was able to do wish there was a function like so.

Inconvénients

Some features are missing, or are under development but the current ones available are fine for now but as the industry grows your CRM should be able to adapt otherwise it's not good

Réponse de EngageBay

Thanks for the review Matthew. We look forward to receiving all the customer feedback and making EngageBay the best marketing and sales software for growing companies.

Répondu le 21/10/2020
Anthony
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 10/11/2022

Engagebay has been a great solution for us

Engagebay has been great, especially the customer support.

Avantages

Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others.

Inconvénients

There are parts that are slightly clunky (like email sequences), but nothing too bad.

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi choisir EngageBay 

Keap is more expensive with less features. Most importantly Keap does not let you add tracking pixels to landing pages for anything other than Google and Facebook.

Logiciel antérieur 

Keap

Pourquoi passer à EngageBay

Engagebay is far more budget friendly, which is important for our startup.
Jasmine
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
5
Support client
5

5
Publié le 28/04/2022

engagebay erview GYM and HEALTH

so far my experience with engagebay has been excellent.

Avantages

it is very close to what I am used to, the support has been incredibly helpful. It was super easy to set up pretty much plug and play and you are away. I am only 2 weeks into using this app but so far I'm really happy with it.

Inconvénients

The text messaging in automation has been problematic during the set up phase but the support has been excellent and have helped me with it. Hopefully in the future once I get used to using the platform i can set up the automations with the messages working straight away.

Rolando
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 09/12/2022

Great all in one solution for any Insurance Agency

I was looking for a something to replace Active campaign and EngageBay fit the bill. I am able to add more contacts and create the same email automation that I was using in AC. For the price, EngageBay is saving me money and providing more application to use.

Avantages

One place to track all leads and their communication. Easy integration with Hubspot and Zapier.

Inconvénients

Not to much. For now, I am not using the Service products.

Ian
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 09/10/2020

Great Product and Service

A pleasure to work with, really want to do anything thy can to help you out.

Avantages

Really proactive when we ask for any update. Very responsive. Really friendly team. Easy to use.

Inconvénients

There is nothing to add here but the form has to have 40 characters!

Réponse de EngageBay

Thanks for the review Ian.

Répondu le 16/10/2020
Levi
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 22/03/2022

A real rivel to HubSpot

The customer service has been amazing and we have had very little problem getting started using Enagagbay after spending a year with Hubspot.

Avantages

Engagebay has everything one needs from a CRM and then some. We previously used Hubspot and in terms of functionality, there is not much difference between the two. But in terms of value for money Engagebay is so much better. In addition, customer support is really second to none. I have never had an issue that they were unable to solve almost immediately. The sales pipeline system works perfectly as does the contact management.

Inconvénients

In terms of cons the only aspect I would suggest is that at time the UX is not as intuitive as one would like,e However, the customer support and the value for money make up for any deficiency in this area.

Kamran
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 20/10/2021

Its really an alternative to HubSpot and Agile CR<

It has been a great experience and i onboarding is super easy.

Avantages

Well I tried several CRMs which include ZOHO CRM PLUS, AGILE ENTERPRISE, and Hubspot for a while.

Most CRMs have same functionalities but when it comes to pricing its way different. Engagebay has everything which Agile, ZOHO, Hubspot has but at a fraction of the cost.

When you are running a digital business you probably have thousand of leads or contacts who you want to nurture and with limited contacts you cant do miracles. Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well. Therefore, you should try this since it has everything which a high end CRM has but at fraction of the cost.

I would highly recommend EngageBay to use.

Inconvénients

Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well

Shannon
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
s/o

5
Publié le 10/08/2022

The Best All-in-One Budget Friendly CRM Out There!

Overall, the tool has served our needs. Anytime I need to get help with something I don't understand or feel isn't working properly I can almost always get customer service help immediately through chat. They are always helpful and polite.

Avantages

After having used several other CRM tools (Infusionsoft, HubSpot, and Insightly) investing in EngageBay was a no brainer to me. Why? It offers all of the "things" that most businesses need such as a robust CRM, Sales Pipeline, Email Automation, Calendar Tool, Email Marketing and MORE. I was paying so much more for all of these features with the other companies and wasn't using everything. It was a massive investment that just did not make sense. EngageBay makes sense.

Inconvénients

There are a couple things that I enjoyed having access to in Hubspot that EngageBay does not do well, yet. Having the ability to customize my proposals would be a game changer. Currently, it's very limited in how you can pull this off in the proposals feature. I would also appreciate a more customizable calendar feature.

Na
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 15/12/2021

We're pleased we made the change to EngageBay

Positive experience. We moved from using multiple platforms for email, sales etc to this one. It worked out a lot cheaper doing this, but also we're more streamlined working across the different teams.

Avantages

It has a lot to offer, from using it to manage sales, to social scheduling to sending email campaigns and reporting. It is a one-stop-shop for all your needs. I can also see that they're constantly working to improve it and add more features which is fab.
Their customer service via the chat box is great too, you never have to wait for support, there is always someone on hand.

Inconvénients

There are some aspects that I struggle with a little bit, such as not being able to check the personalization on an email campaign prior to sending it. The social scheduling side has been a little clunky for me too.

Leonie
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 15/10/2021

Great Features for a Great Price Point

As a solopreneur, I am able to run a mid size business very cost effectively and efficiently while being able to keep up the contact and communication with clients and prospects.

Avantages

I like that I can streamline and automate repetitive tasks and processes which saves time and effort. Love the integration with WordPress and the other apps that can be integrated. I use the CRM, Marketing Automation, Workflow Automation, Appointment/Calendar Management.

Inconvénients

I believe the Landing Page builder is not of the quality that is required and needs some work, particularly around ease of use and responsive design. It works - but could be a lot better
I also think the same about the Newsletter design.
Would love to have a Quiz feature or more complex form capability.

Ritam
  • Secteur d'activité : Médias de diffusion
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

4
Publié le 25/05/2022

Very Apt for Mid Size Companies

I use not one but 3 accounts of engagebay for 3 different business purposes and maintain over 300K of my contacts there. Imagine how good it would be!

Avantages

I love that Engagebay is a very intuitive UI and simple to use even for beginners. It has all the features that a mid size business or a startup will require. The chat support is the cherry on the cake.

Inconvénients

The pricing could have been better. After a certain contacts, the pricing becomes too costly.

Natalie
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 26/08/2021

It does everything

A delight - the service is incredible

Avantages

We were looking for something to co-ordinate our marketing and CRM. I tried many products such as HubSpot but they were bloated with features I did not need and also were way too expensive once you want to be more sophisticated. I trialled a number or products but this was by the far the best for us and our needs. We needed much more data segmentation, more automations, web analytics all in one place. Also the chat service has been incredible, it has been like having a personal consultant. I highly recommend and I have tried and used many CRM's and marketing tools.

Inconvénients

I haven't found one yet. I know that sound ridiculous but for the price it has exceeded all my expecations.

Alternatives envisagées 

Zoho CRM et HubSpot CRM

Pourquoi choisir EngageBay 

I needed more marketing and automation features.

Pourquoi passer à EngageBay

Service, cost and features
422 avis