Avis clients sur EngageBay

Avantages

Engagebay est une application complète facile à prendre en main à un prix raisonnable..

Inconvénients

Le nombre de mails à envoyer qui est assez limité dans un premier temps

Avantages

Automations are graphicalMany rules and optionsQuite a lot of integrations

Inconvénients

Not full of integration as bigger, more expensive CRMSRequire a little bit more time to understand how to use it than other CRMS

Alternatives envisagées 

HubSpot CRM

Pourquoi passer à EngageBay

Price

Avantages

We started out looking for an affordable CRM/Email Marketing System that didn't charge by # of Contacts.

EngageBay was the most affordable of those we found, but since we had never heard of it, we were skeptical it would be very useful.

We were so wrong.

This is one of those products that gets better, not worse, the more you dig in into it. It feels like I know a secret that no one else knows.

IT HAS EVERYTHING. All in one app.

We're saving so much money.

We got an entire suite of software with at least 40 modules that we would have had to pay for from other apps (Social, SMS, Sales Management, Appointment Calendar, Ticket System, Live Chat, Integrated Automations, Etc..)

We can cancel so many services thanks to this software.

We had one issue logging in with the WordPress Apps, but it turned out to be our fault for not reading the manual. We sent a quick chat, and customer service answered on almost instantly. They were fast, very knowledgeable, patient, and kind.

That 5-star service made the sale for us.

We moved 22,000 contacts from another service that has 5% of the capability of EngageBay.

I don't write reviews. But I feel like we got so much for so little that I had to give back.

We will be recommending this to all of our small business clients.

Inconvénients

I can't think of anything yet. We're still on the Honeymoon.

Avantages

Found a very good customer support. My couple of issues were resolved realy fast appreciate same.
Easy to use tool, workflows and automations are easy to set up and very useful

Inconvénients

Additional email purchase is very very expensive. Would love this tool and blindly recommend to all of my community if additional email purchase can be reduced.
One additional functionality which can be very useful for business can be scheduling a batch job to run workflow or automation on specific date and time or with specific frequency like daily or weekly.
In forms phone number field need to be improved - country code should be captured correctly associated with main phone number

Alternatives envisagées 

ConvertKit et ClickFunnels

Pourquoi choisir EngageBay 

More functions and features - single crm tool with most features

Logiciel antérieur 

Jira

Pourquoi passer à EngageBay

Click funnels is very expensive - but landing pages are awesome will switch to click funnel for landing pages once I have budget Convertkit is very good for email marketing - but engagebay offers full crm solution which both product does not have. Engage bay email functionality is very expensive so will look for integration with convertkit in near future.

Avantages

How you can really drill down into sorting contacts. It's almost like have a spreadsheet to organise different contacts. We use it for sending individual booking emails alongside broadcast emails. We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market. The other thing we love is the customer response - there's a chat service and usually someone is on there within minutes of a request and they stick with you until it's fixed. Best on the market - and certainly at this price.

Inconvénients

The training manuals could be improved - that said, they are always happy and prompt to help - but some of my queries could are general and could have been covered in a manual/video.

Alternatives envisagées 

HubSpot CRM

Pourquoi choisir EngageBay 

Lack of features

Logiciel antérieur 

Sendinblue

Pourquoi passer à EngageBay

Features mainly and then support - they answered questions promptly. I also tried other products before I arrived at Engagebay but although they initially said they could do what I needed, after weeks of frustrating try outs - they didn't - and the support hadn't really listened to what I'd said I needed - Engagebay listened to what I actually needed before I got started and it did what they said.

Avantages

It is amazing to me how feature-rich the platform is at the cost. More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.

Inconvénients

Learning curve at first just to understand how it works differently from other systems, but that is not necessarily a con of EngageBay because that is the same for every new platform as each has their own little intricacies.

Avantages

Quick and easy to use. All very easy.
It has everything we need (integration, mail automation, sales automation, lead generation, Android and Ios apps, support ticket e chat for visitors, etc...).

Inconvénients

It is not possible to program post social (at the moment you can only monitor your profiles, although technical support has assured me that it is in their roadmap).

Maybe the pricing model needs to be improved by including web analytics per user in the basic version and offering a monthly block of "no branded" emails.

Alternatives envisagées 

HubSpot Marketing Hub, ActiveCampaign et SharpSpring from Constant Contact

Logiciel antérieur 

SharpSpring from Constant Contact

Avantages

It's developer-friendly - important when you want to customise something like a contact form or email.
It's very easy to navigate and figure out.
Support is great - very fast and helpful.
It does so much for such a reasonable cost compared to competitors.
Very stable and reliable.

Inconvénients

Some features are a little rough around the edges - reporting, for example. It would be great to see their reporting capabilities improved. At the moment I rely on exporting raw csv data and transforming that data before I can report on it.

Alternatives envisagées 

HubSpot Marketing Hub et Zoho CRM

Pourquoi choisir EngageBay 

It did far more than Mailchimp for a similar price.

Logiciel antérieur 

Mailchimp

Pourquoi passer à EngageBay

Price, but also the initial experience of using their free account - which has a lot of features.

Avantages

Easy of use, easy of implement, easy of integrate!

Inconvénients

Webinar features, landing pages does not support reusable headers and footers, no option to build own templates.
Missing Social Software Analytics

Alternatives envisagées 

Zoho CRM, Pipedrive, Dynamics 365 et Salesforce Sales Cloud

Pourquoi choisir EngageBay 

Features, dashboards.

Logiciel antérieur 

Zoho CRM, Pipedrive, Dynamics 365 et Salesforce Sales Cloud

Pourquoi passer à EngageBay

Flexibility, pricing model, all in one, Sales, Marketing and Support... no need to have lots of tools.

Avantages

Well I tried several CRMs which include ZOHO CRM PLUS, AGILE ENTERPRISE, and Hubspot for a while.

Most CRMs have same functionalities but when it comes to pricing its way different. Engagebay has everything which Agile, ZOHO, Hubspot has but at a fraction of the cost.

When you are running a digital business you probably have thousand of leads or contacts who you want to nurture and with limited contacts you cant do miracles. Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well. Therefore, you should try this since it has everything which a high end CRM has but at fraction of the cost.

I would highly recommend EngageBay to use.

Inconvénients

Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well

Avantages

EngageBay help me doing all-in-one marketing, sales, and support CRM in one software.

I love The UI and UX its simple but powerfull and eazy to use

Inconvénients

its prepect, but has a lower limit in workflow automation

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi choisir EngageBay 

Price costly for small business

Logiciel antérieur 

HubSpot Marketing Hub

Pourquoi passer à EngageBay

price is friendly with small business

Avantages

- Smart and user-friendly interface
- Incredible functionality
- Highly cost effective
- Instant customer support
- Encompassing Marketing and Sales management, all in one
- Great storage capacity for contacts, images, etc.

Inconvénients

Perhaps some optimization of contact management, other than that nothing really.

Alternatives envisagées 

Capsule, Zoho CRM, Insightly, ActiveCampaign, Pipedrive, Bitrix24 et HubSpot CRM

Logiciel antérieur 

Pipedrive

Pourquoi passer à EngageBay

Better functionality, fair price, more capacity

Avantages

After having used several other CRM tools (Infusionsoft, HubSpot, and Insightly) investing in EngageBay was a no brainer to me. Why? It offers all of the "things" that most businesses need such as a robust CRM, Sales Pipeline, Email Automation, Calendar Tool, Email Marketing and MORE. I was paying so much more for all of these features with the other companies and wasn't using everything. It was a massive investment that just did not make sense. EngageBay makes sense.

Inconvénients

There are a couple things that I enjoyed having access to in Hubspot that EngageBay does not do well, yet. Having the ability to customize my proposals would be a game changer. Currently, it's very limited in how you can pull this off in the proposals feature. I would also appreciate a more customizable calendar feature.

Avantages

It is a comprehensive system that is easy to use, and if the get a problem the help guys are really good

Inconvénients

I just would like to have the ability to change the user view so that I can have one time quick view and I would love to link Skype

Alternatives envisagées 

GoldMine Premium Edition et Salesforce Sales Cloud

Pourquoi choisir EngageBay 

I had used act for 30 years from version 2, but they started to change it from a good CRM system into a moderate marketing system

Logiciel antérieur 

Act!

Avantages

The software is nice to use some features are pretty self-explanatory, but there are some features that are missing maybe adding like a module based system where you are able to create and customize modules to your liking, which our previous CRM system was able to do wish there was a function like so.

Inconvénients

Some features are missing, or are under development but the current ones available are fine for now but as the industry grows your CRM should be able to adapt otherwise it's not good

Avantages

It offers lots of features that a small but growing business can access. The support team are incredibly helpful (and quick to respond) if you ever have trouble figuring something out. There are also plenty of free resources such as articles and videos.

Inconvénients

Yes, there are some features such as the ability to view what list(s) a contact belongs to from their profile in the marketing hub, and the ability to forward tickets to other emails in the service hub. Some tasks require work-arounds to accomplish. The support team gladly take suggestions for improvements though, and the program is always improving.

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi choisir EngageBay 

Salesforce wasn't offering enough with their basic membership. EngageBay offers service, marketing and sales capabilities at a fraction of the cost. EngageBay is much more user-friendly and intuitive.

Logiciel antérieur 

Salesforce Sales Cloud

Pourquoi passer à EngageBay

More affordable for small business

Avantages

This app is the best way to track your sales, leads, tasks and people. It has a lot of features, but I use it mostly for the task tracking. It is easy to use and the CEO is very responsive to feedback. You can track your sales, leads, tasks, and people. And if you want to track a list of customers, you can create a list and use their email addresses to track sales and leads.

Inconvénients

It's a very wide range of software and I think I use almost all of its features, my overall evaluation is positive because if you have a decent internet connection and a browser that works smoothly, you can control it from anywhere in the world.

Avantages

My favorite feature of EngageBay is the marketing automation tools. This makes it easier to send out automated emails, track customer interactions, and create personalized campaigns. It also makes it easier to segment customers and leads, as well as score leads based on their behavior.

Inconvénients

My least favorite thing about EngageBay is the lack of customization options. It can be difficult to customize the look and feel of the platform to match the branding of a business. Additionally, the reporting features are limited.

Avantages

The funnels, deal tracks, email lists, and marketing automations, among other components, are very easy to use. Set up was very simple and includes email tracking to help keep prospect communications in one place. Customer support is extremely responsive via chat and email as well!

Inconvénients

If you are looking to connect your CRM to a million gadgets or tools, this is probably not the CRM for you. It has webhooks available, but it does not integrate natively with most tools out there (like a Hubspot or Salesforce would).

Alternatives envisagées 

HubSpot CRM

Pourquoi passer à EngageBay

Price was waaaayyyy better.

Avantages

EngageBay cover all of any business needs, from task managing to customer support platform. I mainly use it to collaborate on task and project. It comes with good communication hub that let us to have a quick and swift connection between us to discuss on the task and project.

Inconvénients

As this software is packed full with features, it can be quite confusing to use it for the first time, and to choose the correct tool that i need to running the project objective that i has planned. The manual guide is not too detail and not very helpful for me.

Avantages

Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others.

Inconvénients

There are parts that are slightly clunky (like email sequences), but nothing too bad.

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi choisir EngageBay 

Keap is more expensive with less features. Most importantly Keap does not let you add tracking pixels to landing pages for anything other than Google and Facebook.

Logiciel antérieur 

Keap

Pourquoi passer à EngageBay

Engagebay is far more budget friendly, which is important for our startup.

Avantages

It is fast and simple to use.
We live in deals and task most of the time and it gives you all you need.
Support is amazing. I have even made product change suggestions and some were implemented in a few days. That is amazing.

Inconvénients

We wish we could easily change the sort order of the deals when in tablet mode to the order we want (custom order). Sometime we want to just call a selected few clients in a day and it would be nice to just show them or put them at the top of the list. A small con but still a con.

Avantages

I love the marketing automation, landing pages, email broadcast feature of the tool. Above all, I love the pricing of the tool. Early-stage startups like us who have no marketing budget, but still want to initiate marketing will love it.

Inconvénients

List management needs improvement. But, I am confident that they will improve it for sure.

Alternatives envisagées 

Zoho Marketing Automation, ActiveCampaign, Freshsales, Sendinblue, Keap, Mailchimp et HubSpot CRM

Pourquoi choisir EngageBay 

Zoho Campaigns is not good (simply put - its bad marketing tool). So, we looked alternative and switched to Engagebay, which served our needs

Logiciel antérieur 

Zoho Campaigns

Pourquoi passer à EngageBay

EngageBay is a cost-effective tool, simply put alternative to super expensive Hubspot

Avantages

We received a complete software package consisting of at least forty diverse modules, which would have cost thousands of bucks. Due to this software, we have ended a profusion of subscriptions. We contacted support with a simple message and got a response nearly immediately.

Inconvénients

It costs a lot of money to buy more email space. Suppose there was a way to lower the cost of sending emails. Arranging a batch job to perform a sequence or automation at a predetermined time and day

Avantages

It has a lot to offer, from using it to manage sales, to social scheduling to sending email campaigns and reporting. It is a one-stop-shop for all your needs. I can also see that they're constantly working to improve it and add more features which is fab.
Their customer service via the chat box is great too, you never have to wait for support, there is always someone on hand.

Inconvénients

There are some aspects that I struggle with a little bit, such as not being able to check the personalization on an email campaign prior to sending it. The social scheduling side has been a little clunky for me too.