Avis clients sur Mailjet

Avantages

J'apprécie la relative simplicité d'utilisation. L'outil d'édition des emails en ligne est efficace, malgré quelques limites. La gestion des listes est facile. Les scénarios sont simples de paramétrage et efficace.J'utilise les serveurs pro de Mailjet et je suis très satisfait du tôt de délivrance des mails.

Inconvénients

Je rencontre quelques bugs de temps en temps (parfois à cause d'une mauvaise utilisation de ma part). Le SAV n'est pas réactif. Parfois 72h. Dans un contexte pro, c'est trop long. L'éditeur d'email ne gère pas très bien l'affichage mobile. Il ne permet que de paramétrer l'emailing en version desktop (hormis quelques petits réglages de gestion des colonnes)L

Alternatives envisagées 

Sendinblue et Mailchimp

Logiciel antérieur 

Sendinblue et Mailchimp

Pourquoi passer à Mailjet

Le tarif, la version française de l'interface (pas le cas à l'époque chez les concurrents).

Avantages

J'apprécie la fonction "statistiques" dont Mailjet est doté, particulièrement le suivi des mails reçus, validés et l'enregistrement des clicks. Pratique à l'utilisation, il est traduit en 5 langues (appréciable). J'ai pu voir mon business se développer grâce à la distribution des emails en masse (1ère version payante).

Inconvénients

Le Plan Gratuit est, pour ma part, limité (200mails/jour).. Il est difficile d'élaborer un Plan d'automatisation crédible.

Avantages

Très facile à manipuler, simple a comprendre. Je recommande

Inconvénients

Rien à signaler, aucuns probleme avec ce logiciel.

Avantages

Pouvoir gérer ses campagnes en toute simplicité ! Créations de bases d'abonnés, création de campagne d'email, gestion des campagnes et des envois... Tout est simple avec Mailjet si bien que je recommande très souvent la plate-forme à mes clients.

Inconvénients

On pourrait souhaiter un outil plus simple pour la création des mails, mais cela reste un détail.

Avantages

Il permet de réaliser des campagnes d’emailing facilement.

Inconvénients

Il n’est pas possible de faire des mises en page personnalisées à 100%.

Avantages

Facile d'accès, interface intuitive et fluide

Inconvénients

Comme de nombreuses autres personnes nous rencontrons des problèmes avec Mailjet : compte bloqué sans raison apparente et aucun support malgré l'ouverture d'un ticket.
Extrêmement déçu par cette société et ces services qui se disent réactif mais ne met rien en œuvre pour vous aider lorsque vous rencontrez des problèmes.
Nous ne pouvons pas utiliser le service d'envoi de mail (que nous avons payé) depuis 48h et c'est extrêmement problématique pour notre business.
Cette société est à bannir !

Avantages

Simple d'utilisation, c'est un outils très bien, lorsqu'il fonctionne ...

Inconvénients

Pas de support, cela fait 3 jours que nous sommes bloqués et aucune réponse à nos tickets.
Notre système informatique est lié à mailjet et nous n'avons pas de retour.

Avantages

La fonctionnalité qui m'a particulièrement plus est le test mail / et le bloqueur de spam.

Inconvénients

La gestion des filtres de contacts est parfois un petit peu mince (fonctionnalité sur les tag par exemple)

Avantages

Malheureusement plus aucun point fort que du négatif

Inconvénients

De nombreux problèmes existent pour l'envoi de campagne d'email. Client depuis 5 ans aucun soucis les 2 premières années depuis c'est catastrophique, sans savoir pourquoi avec la même liste d'email et campagne similaire, un coup c'est 98% d'envoyé, un coup c'est 70%. Service support inexistant (pas de téléphone ni de chat), seul l'ouverture d'un ticket permet d'avoir une personne qui en plus ne règle pas votre problème et surtout c'est très long. A fuir je change de crémerie.

Avantages

ce logiciel est complet et très performant

Inconvénients

je n'ai pas trouvé de points faibles avec ce logiciel

Avantages

The overall design of the platform as well as the email builder is one of the best i've seen. It makes it possible for even novice users to design templates and send email campaigns.

Inconvénients

Price is a bit high compared to some open source and self hosted options like OemPro but for a SASS product its still pretty good.

Avantages

The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions. The price is very reasonable and the reports are fantastic. I'm able to reach my target markets better when I download the reports and track who opens and "clicks" through my messages.

Inconvénients

Everything is great. I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"

Alternatives envisagées 

Mailchimp

Pourquoi passer à Mailjet

Price was far better. In addition, MailChimp charges based on size of mailing list. I'd rather be charged by number of emails that I send out. My current package is perfect for my needs at a reasonable price.

Avantages

The software is really very useful for creating emailing campaigns. Easy import of contact lists

Inconvénients

Customer service does not answer calls, apart from that I find the software excellent

Avantages

The sales people and customer support were very nice. If you were looking to use the free tier or send low volume of emails then MailJet will do the job (ie: in place of MailChimp) however, if you're looking at this v's constantcontact or sendgrid, selligent etc then I would definitely not go with MailJet.

Inconvénients

MailJet do not want clients to use them as a databasing tool which means, if you have a segment of users who are engaged and opened 20 times in the last 30 days and you want to get those email addresses to push into facebook to find a look alike audience...you can't. MailJet won't let you get that data.

They also blacklist your softbouncing emails in the background and limit the characters in subject lines.

Alternatives envisagées 

Selligent

Pourquoi choisir Mailjet 

Due to price but wish we hadn't and actually went back to SailThru after 6 months of trying to get MailJet to work properly.

Logiciel antérieur 

Sailthru

Avantages

this make the job we used for : send mail throught smtp and delivery ASAP

Inconvénients

some mails are tagged as spam and so never read by receiver. We can go on next level on MailJet to have private IP but price is no more interesting compared on other competitors with more reputation

Avantages

Ease of use
A plethora of features
Messages arrive to inbox (not spam)
Good analytics
Overall value is good

Inconvénients

Mailjet limits your sending rate at first
Some features could be more customizable (e.g. subscriber forms/widgets)
Can be a bit complicated to add sender addresses and verify URLs

Alternatives envisagées 

Sendinblue, Drip et GetResponse

Pourquoi choisir Mailjet 

Mailjet has better % of arriving in inbox (not spam) Better package of features More customization and control Overall better service

Logiciel antérieur 

Mailchimp

Pourquoi passer à Mailjet

Price and pragmatism of features

Avantages

Mailjet has all funcionalities needed for sending transactional emails.
Great backoffice application and EU based

Inconvénients

Transactional confirmation API structure need some manual tricks to work with many domains and subaccount in an efficent way

Alternatives envisagées 

Mailgun

Pourquoi passer à Mailjet

Better pricing model, well suited for our needs.

Avantages

I like that it's easy to use and pretty intuitive for first time users.

Inconvénients

What I like least is you can't control the optimization of mobile design, that it'll automatically scale larger or smaller than a phone screen. You can't design for one platform (desktop) without considering how it'll appear on mobile, since it's not mobile optimized.

Alternatives envisagées 

Sendinblue

Pourquoi choisir Mailjet 

Dynamics had limitation in creating rich-media emails.

Logiciel antérieur 

Dynamics 365

Pourquoi passer à Mailjet

MailJet had the most bang for your buck.

Avantages

Mailjet was a great resource for creating engaging emails. The creative tools for making emails were very easy to use. Creating powerful engaging emails was very quick and the end result was exactly what I was looking for on the creation side of the platform.

Inconvénients

So unfortunately I was unable to continue using Mailjet. The cost involved is pretty competitive but still very expensive. I came into some problems with a few of my emails and the customer service was underwhelming. They made things very challenging. I missed a few planned emails with specific deadlines due to not being made aware of the problems going on. Unacceptable. So I switched.

Alternatives envisagées 

Mailchimp

Pourquoi passer à Mailjet

Mailjet was cheaper than Mailchimp and that was the primary reason I chose Mailjet.

Avantages

1. Has multiple plans to suit companies with lower budget2. Helps you verify email address of leads before broadcasting emails3. You can also do A/B testing using Mailjet

Inconvénients

1. Live chat feature is missing. So you cannot get instant solution for your problems2. Email auto-response fails at time

Avantages

I appreciate Mailjet for a couple of reasons. The first and most important is reliability. My E-mails always get sent out, and they always reach their destination. Mailjet is careful about preventing users from using it as a spam gateway, which means it has a good reputation which means that other companies and servers do not block Majiljet which means that my mail gets sent out properly. The second thing I love most about Mailjet is how easy it is to set up. When I went to set it up, the configuration was simple, and it started to work quickly. I also love Mailjet because it has a useful dashboard that allows me to check and ensure that my E-mail did get sent out and reached its intended recipient. That leaves me never wondering whether my message was received or not.

Inconvénients

What I appreciate least about this software is that there have been limitations placed on my account which limits how many E-mails I can send out within a specific period of time. While I have never reached the limit, or even really approached the limit as far as I am aware, and I am aware it is to ensure that spam is not sent out, I still felt that the limitation was not necessary and although I continue to happily use the software, and will continue to do so, this would probably continue to be my least favorite aspect of using Mailjet.

Avantages

It is easy to get started with all the options and the best feature is to schedule the emailers. Also, the reports are good enough for normal email marketing.

Inconvénients

There should be a feature to show the click heat map, that would be helpful is getting better insights on writing the emailer content and links etc.

Alternatives envisagées 

Mailchimp

Pourquoi choisir Mailjet 

It was too expensive

Logiciel antérieur 

Mailchimp

Pourquoi passer à Mailjet

Cost factor above all.

Avantages

I like the amount of flexibility you have at the free level. I like the ease of dragging and dropping content to add or reposition. I like that it saves as a work in progress and you can go back and review old newsletters. I also like the detailed insight and stats.

Inconvénients

That you can't move multiple sections at once. For example, I wish you could highlight a text box and an image at the same time and move them around together to relocate content. I also wish you could add dividers between vertical columns. If you have a 3 column section, I would like to divide with a line between. I wish there was a calendar feature as well to help with showcasing dates and events.

Avantages

I solved the spam problem without large configurations, thanks to their fully qualified servers. It was what I needed

Inconvénients

I would love to have the option to pay for the service annually and not only monthly, obviously prepaid

Avantages

So far, I have mostly only used the transactional emails. Our developer found this solution and it integrated with our platfrom through the API very smooth. My role was to create and design the email templates. It was very intuitive to use and has a vast feature set. I quickly setup 15+ custom templates within a few hours. The developer had them connected and running within a couple days.

Inconvénients

The reporting is a bit confusing compared to other email tools I have used. When I had to go and find if someone was triggered a transactional email and it wasn't easy to find the information I needed.

Alternatives envisagées 

SendGrid

Pourquoi passer à Mailjet

Ease of use, functionality