Avis clients sur 3CX

Avantages

Un outil très sympa avec des multifonction

Inconvénients

Service client difficile à joindre et modifications presque impossible

Avantages

Simple d'utilisation, fonctionne avec différentes marque de téléphone. Utilisation de Yealink T53, fonctionne très bien. Paramétrage très simple

Inconvénients

Pas d'api, la mise en place des imports de contact est relativement complexe.

Avantages

De nombreuses fonctions, un interface intéressant une fois que vous l'avez pratiqué un certain temps, car peu intuitif.

Inconvénients

La qualité déplorable des communications téléphoniques.
On a l'impression qu'on va perdre son interlocuteur à chaque seconde.

Avantages

Facilite de configuration et d’utilisation

Inconvénients

Parfois un peu difficile à prendre en main, notamment pour les employés les plus âgés de l’entreprise p

Avantages

Nous avons installé 3CX un mois avant le confinement. Et nous l'avons encore plus utilisé lors du confinement. Toute l'équipe était en télétravail et 3CX nous a permis de garder le contact. Il est très simple d'utiliser l'interface web ou directement sur le téléphone portable.

Inconvénients

Je ne vois aucun point négatif. 3CX est super d'utilisation.

Avantages

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Inconvénients

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Avantages

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

Inconvénients

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

Avantages

The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward.

The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

Inconvénients

3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension.

Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent.

3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help.

SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is.

Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.

Avantages

The 3cx software makes remote changes a breeze. The ability to allow end users access to a phone over their computer without a physical phone saves cost of a phyisical phone. Users have reported that it is easy to use both making and receiving calls and have noticed no quality loss from our old phone system. It is infinitly easier to administer than our old system and i would not go back under any circumstances, even at the cost of my employment.

Inconvénients

The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and in places were physical phones are installed.

Avantages

full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!

Inconvénients

some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.

Alternatives envisagées 

Zoom Meetings

Pourquoi choisir 3CX 

to many bugs and price

Pourquoi passer à 3CX

for calling 3cx and in full lockdown and performance issues with 3cx we went for zoom for the online meetings

Avantages

The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.

Inconvénients

One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.

Avantages

With 3CX you'll have a very functional IPPBX at a very reasonable price.
The admin panel is very easy to use and very powerfull.
The call Queues, the ring groups, the digital recepcionist are functionalities very well implemented.

Inconvénients

The softphone is not at the same quality level as the switchboard, they must improve it if they want to keep their current clients.
The users must do some micro configuration level to improve the sound.

Avantages

The price is relatively inexpensive above a certain number of licenses. As we use it to replace the mobile lines and to be able to call customers, we considered making the change.

Inconvénients

Technical support is quite bad and is necessary to deploy updates. It is necessary to configure a VPN with a very complicated configuration in order to have access to the management server.

Avantages

The software is easily maneuvered, the calls are made once dialled out and the software gets updated frequently. The calls are recorded and recording produce in approximately and hour after completed. You can easily tap in and monitor a call that an agent is on as well as it provides a chat feature.

Inconvénients

What i liked least about this feature is that there was an issue when you log break there is no way of monitoring how long you were logged for. Unless it's done by the master controller 3cx.

Avantages

Easy to manage names and extension numbers.

Inconvénients

Some difficulties integrating a new phone and with setting up call routing.

Avantages

3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones.
We love 3CX and use this pbx since many years.

Inconvénients

There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.

Avantages

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Inconvénients

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Avantages

Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago

Inconvénients

The new app is missing some features of the old app that was handy like exit&ignore push. I figured a workaround but it also changed the status on your desk phone

Avantages

The quality of the recorded calls is amazing and it makes them very useful for training purposes . 3CX gives you a lot of freedom to organize the call list in a way that works for you . The admin panel is centralized ,which makes it easy for managers to properly oversee everything.

Inconvénients

Configuring it when you are starting out takes a lot of time . Status changes ( from online to away and vice versa ) take a while to sync up and this could lead to missed call .

Avantages

We use 3cx in the office to make local and international landline calls from our phones. The software is absolutely free! No licenses required. You just need to install a software on your mobile device and you are ready to go. I like this because in my country it is costly to make a landline call from a mobile number. So with 3cx the cost is not charged to my mobile number account. So we can make client calls or cold calls with ease

Inconvénients

Sometimes we may be in remote areas to make a call. And if that is so, our internet connection sometimes drops and this will affect experience with the software. When this happens, we would need to rely on other means when making calls.

Avantages

During the first lock down when everyone was forced to work from work, we had 3CX Apps and making calls from home as if we are in the office. The App comes with the Instant Chat platform and Video Conference. It is cheaper to make phone calls from this system.

Inconvénients

The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in a meeting.

Avantages

With the ability to add the app to my cell phone, the program running on my computer and having a desk phone linked, it is super easy to receive and make phone calls.

Inconvénients

I wish that the software had a texting feature. There is a messenger feature that can be used between users, but text messages can't be sent which would be a huge plus for users that don't have company provided cell phones and don't want to give out their personal phone numbers.

Avantages

The User Interface allows for a highly configurable phone setup that can be customized to your needs.

Inconvénients

A major issue with 3CX is its reporting interface. Every report must be queued up and emailed for display. If running an analysis of phone data, you have to put in the parameters of the request, assign an email to send the report to, wait for the email to come in, and then follow the link to view the results. If you're trying to do a comparative report for any time range - and/or involving multiple phone queues, you have to repeat those steps numerous times. Compared to an interface that displays results inside the web portal, 3CX's process is extremely inefficient.

Avantages

It has a Fantastic reporting tool and It was very easy to setup the soft phone for my office. It is very user friendly and easy to use. The layout and functions of the soft phone is comfortably laid out on the screen. You could even get a trail to use.

Inconvénients

Even though it is not entirely the software’s fault, When we have throttled Connectivity, the call just goes silent, This means I have no idea if the customer disappeared or just holding and even if I went through on the call.

Avantages

You can make phone calls from anywhere in the worlds, even if you're outside the office / office network.

Inconvénients

Sometimes the voice quality can be poor if you do not have stable network, and the older iPhones do not support the latest 3CX App.