Avis clients sur Aircall

Avantages

Facile d utilisation , me permet en un click de contacter mes clients a partir de mon crm
conversation enregistrées, couts de chaque appel attractif

Inconvénients

l 'integration n est pas a 100 % avec le logiciel pipedrive sur la catégorie prospect.
Quelques soucis de qualité d'appels de temps en temps.

Avantages

tres facille d'utilisation et aucun probleme consernant les appels et leurs qualites

Inconvénients

Aucun probleme à signaler sur ce logiciel

Avantages

L'enregistrement des appels et l'analyse de ceux ci est génail et crucial dans le métier de sales

Inconvénients

Le rouage des appels est parfois compliqué. Soit cela va trop vite pour apsser à l'appel d'après, soit il ne part pas assez vite.

Avantages

Rien , rien , rien , rien , rien , rien , rien

Inconvénients

J'ai pris un abonnement sur Aircall pour un an l'année dernière. Le commercial m'a assuré que le contrat duré un an et j'ai payé d'avance mon abonnement. En réalité je n'ai eu que 6 mois de service car l'application ne fonctionnait plus. J'ai eu samedi dernier la mauvaise surprise de voir sur mon compte bancaire un prélèvement de 1 200 $ sur un compte bancaire que je n'utilisais plus. J'ai appelé Aircall et le service client, plutöt que de s'excuser et de me proposer de me rembourser immédiatement, m'a dit qu"ils allaient me rappeler dans quelques et qu'ils allaient voir si ils pouvaient me rembourser. Je vous déconseille donc fortement d'utiliser les services de cette société qui se sert unilatérallement sur les comptes bancaires de ses anciens clients.

Avantages

Le système téléphonie d'aircall est très efficace. L'équipe est à l'écoute et réactive.

Inconvénients

L'affichage des fiches prospects n'est pas optimal pour notre utilisation. C'est la raison pour laquelle nous ne travaillons pas avec Aircall aujourd'hui.

Alternatives envisagées 

Kavkom et CloudTalk

Avantages

Très facile d'utilisation et permet de conctacter nos clients très facilement

Inconvénients

Aucun inconvénient détecte nous n'utilisons depuis des mois sans soucis

Avantages

La simplicité d'utilisation, la prise en main,

Inconvénients

Mon compte est régulièrement déconnecté, il n'y a pas de double appel

Avantages

Outil très facile d'utilisation, Possibilité de synchroniser les contacts de nos différentes lignes téléphoniques ( avec commentaire en supplémentaire )

Inconvénients

Pas de possibilité de faire des sms groupé

Avantages

facile a utiliser , enregistrement d'appels

Inconvénients

rien ça va pour le moment on s'adapte pas mal

Avantages

Logiciel très complet, permet beaucoup d'option comme l'enregistrement des appels, et le compte temps de chaque user.

Inconvénients

Vraiment cher pour une petit structure de gestions SAV.

Avantages

la simplicité, la facilité dans l'ensemble

Inconvénients

rappel de la to do liste et archivage laissent un peu à désirer

Avantages

It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.

Inconvénients

Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.

Avantages

The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

Inconvénients

The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

Alternatives envisagées 

Zoiper

Pourquoi choisir Aircall 

Calltools never worked for us, we never got the dialer and script features working and the support team took hours if not days to get back to us or even to close a ticket. Also they made us install third party dialers to use their calling services which was not convenient because they use a complete CRM and that made us move forward.

Pourquoi passer à Aircall

Because Aircall does not require fiber optics connection to handle inbound/outbound calling, they offer a wide platform support for IOS, Android, Windows and MAC apps to be installed so if you're out on the move or in office or even at home you can work from any device in reach.

Avantages

The possibility to set availability hours

Inconvénients

There is nothing noticeably negative in my everyday use.

Avantages

I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.

Inconvénients

I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.

Avantages

According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service.

Inconvénients

I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable

Avantages

Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there.

Inconvénients

Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in.

Avantages

- Easy to use
- Easy to setup
- Mobile apps
- Desktop apps
- Easy to buy new numbers
- Easy to add new users
- Fast customer success

Inconvénients

Sometimes the lines are not stable and it's not working.
As we are using it on a daily basis, it can be an inconvenient. It is happening just from time to time so it's ok for now.

Avantages

They have integrations, and app for iOS and Android

Inconvénients

Does not work. The support took days to set up a trial. And then did not work

Alternatives envisagées 

CloudTalk et Kixie PowerCall

Pourquoi choisir Aircall 

Because Aircall does not work and the support is non.

Logiciel antérieur 

CloudTalk

Avantages

We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.

Inconvénients

The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.

Alternatives envisagées 

Twilio

Logiciel antérieur 

Twilio

Pourquoi passer à Aircall

I found it much easier to use and the integration feature sold me.

Avantages

Ease of use, it is a pretty simple app with a lot to take advantage from.

Inconvénients

So far I don't have any complaints about Aircall.

Avantages

What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

Inconvénients

The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case.

Avantages

Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I also appreciate how convenient the "click to call" feature is.

Inconvénients

There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time.

Avantages

The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue !
I love the sms tool available for France and UK, it is very handy for reaching busy customers

Inconvénients

The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced.
There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...)

Avantages

Integrates nicely with HubSpot and many of the other services we use

Inconvénients

The audio quality is beyond poor. Been using this service for months and I've submitted the feedback and even received a call from them to my cell phone and could tell immediately that they were using Aircall because of how bad the audio quality was. It drops in and out and causes issues with our business.

Alternatives envisagées 

Grasshopper et Twilio

Pourquoi choisir Aircall 

More features and better integration

Pourquoi passer à Aircall

I met a rep at a virtual event