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Aircall est un système cloud de call center et de téléphonie professionnelle qui permet de gérer et de rationaliser le support client et les opérations d'engagement commercial. Conçu pour les bureaux et les équipes travaillant à...
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- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Super application de téléphonie !
Avantages
Facile d utilisation , me permet en un click de contacter mes clients a partir de mon crm
conversation enregistrées, couts de chaque appel attractif
Inconvénients
l 'integration n est pas a 100 % avec le logiciel pipedrive sur la catégorie prospect.
Quelques soucis de qualité d'appels de temps en temps.
Réponse de Aircall
Hi David,
Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you're enjoying using our Pipedrive integration!
To get ahead of any future quality concerns, here's an article you might find helpful: https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations
Remember our support team is standing by if you ever need extra help.
Cheers,
Max from Aircall
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
AIRCALL pas besoin d'un autre
Avantages
tres facille d'utilisation et aucun probleme consernant les appels et leurs qualites
Inconvénients
Aucun probleme à signaler sur ce logiciel
Réponse de Aircall
Hi Sibiry, thank you so much for your positive review. It sounds like you're having a flawless experience with Aircall and we're very happy to hear it! 🤩 Should you ever need anything, please do not hesitate to reach out. Cheers - Anthony from Aircall
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Super logiciel d'appels en ligne
Je susi très satisfait de Aircall, le lien avec un CRM se fait super facilement, les appels se passent très bien (avec une bonne connexion). Vraiment génial pour un sales.
Avantages
L'enregistrement des appels et l'analyse de ceux ci est génail et crucial dans le métier de sales
Inconvénients
Le rouage des appels est parfois compliqué. Soit cela va trop vite pour apsser à l'appel d'après, soit il ne part pas assez vite.
Réponse de Aircall
Hi Thomas, thank you for your positive review! Fantastic to hear how core Aircall features are supporting your sales process. If you ever need technical assistance with your account, please don't hesitate to reach out to our teams. - Leslie from Aircall
Les meilleures alternatives à Aircall
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
société Terrible
Avantages
Rien , rien , rien , rien , rien , rien , rien
Inconvénients
J'ai pris un abonnement sur Aircall pour un an l'année dernière. Le commercial m'a assuré que le contrat duré un an et j'ai payé d'avance mon abonnement. En réalité je n'ai eu que 6 mois de service car l'application ne fonctionnait plus. J'ai eu samedi dernier la mauvaise surprise de voir sur mon compte bancaire un prélèvement de 1 200 $ sur un compte bancaire que je n'utilisais plus. J'ai appelé Aircall et le service client, plutöt que de s'excuser et de me proposer de me rembourser immédiatement, m'a dit qu"ils allaient me rappeler dans quelques et qu'ils allaient voir si ils pouvaient me rembourser. Je vous déconseille donc fortement d'utiliser les services de cette société qui se sert unilatérallement sur les comptes bancaires de ses anciens clients.
Réponse de Aircall
Bonjour Ruben,
Nous sommes désolés que vous ayez été surpris par ce paiement. Notre équipe de facturation nous a confirmé que vous allez être remboursé dans son entièreté et que votre abonnement est annulé, cela pourrait prendre 3 semaines à arriver chez vous.
Bien à vous,
Customer Marketing
- Secteur d'activité : Énergies renouvelables et environnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Presque parfait
Avantages
Le système téléphonie d'aircall est très efficace. L'équipe est à l'écoute et réactive.
Inconvénients
L'affichage des fiches prospects n'est pas optimal pour notre utilisation. C'est la raison pour laquelle nous ne travaillons pas avec Aircall aujourd'hui.
Réponse de Aircall
Bonjour Anthony,
Merci pour vos commentaires sur Aircall ! Nous sommes désolés d'apprendre qu'il n'a pas répondu à vos besoins. Nous travaillons continuellement sur des mises à jour et des améliorations et nous espérons qu'un jour nous pourrons à nouveau travailler ensemble ! N'hésitez pas à contacter notre équipe si vous avez des questions.
- Leslie d'Aircall
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Aircall le meilleur
Avantages
Très facile d'utilisation et permet de conctacter nos clients très facilement
Inconvénients
Aucun inconvénient détecte nous n'utilisons depuis des mois sans soucis
Réponse de Aircall
Hi there, thank you so much for your positive review. We're delighted to hear that Aircall makes your daily life easier with no worries. Should you ever face any issues, just know that our Customer Care team is here to help - don't hesitate to reach out to them ���� Have a wonderful day! - Anthony from Aircall
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
experience Aircall
Avantages
La simplicité d'utilisation, la prise en main,
Inconvénients
Mon compte est régulièrement déconnecté, il n'y a pas de double appel
Réponse de Aircall
Hi Hugot, thank you for your Aircall review! We're happy to hear you are enjoying the ease of use ���� Regarding your connectivity, if you continue to experience this, please send us more details at support.aircall.io so we can assist further. - Leslie from Aircall
- Secteur d'activité : Emballage et conteneurs
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Bon outil téléphonique
Pour avoir utilisé différent plateforme d'appel, RingOver offre un bon service, mais je dirais que celui ci reste quand même basique.
Avantages
Outil très facile d'utilisation, Possibilité de synchroniser les contacts de nos différentes lignes téléphoniques ( avec commentaire en supplémentaire )
Inconvénients
Pas de possibilité de faire des sms groupé
Réponse de Aircall
Bonjour Louisa, thank you so much for your positive review. 🤗 We're glad to hear how useful our Contact Sync features has been to you. Hope you have a great week ahead! - Anthony from Aircall
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Aircall avis
Avantages
facile a utiliser , enregistrement d'appels
Inconvénients
rien ça va pour le moment on s'adapte pas mal
Réponse de Aircall
Hi Andrea, thank you for your positive Aircall review! We love hearing from our happy customers like you ���� - Leslie from Aircall
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Ne convient pas aux TPE ou Startup
Avantages
Logiciel très complet, permet beaucoup d'option comme l'enregistrement des appels, et le compte temps de chaque user.
Inconvénients
Vraiment cher pour une petit structure de gestions SAV.
Réponse de Aircall
Hi Luc, thank you for sharing your Aircall feedback with us! To ensure you are getting the most out of your subscription, including pricing options, please reach out to your dedicated Customer Success Manager. I hope you have a wonderful day ���� - Leslie from Aircall
- Secteur d'activité : Assurance
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
simplicté
une bonne expérience, la découverte du software
Avantages
la simplicité, la facilité dans l'ensemble
Inconvénients
rappel de la to do liste et archivage laissent un peu à désirer

- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
One of the best
I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget
Avantages
It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.
Inconvénients
Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.
Réponse de Aircall
Hi Selim, thank you so much for leaving this kind review! We are thrilled to hear that you had a nice trial experience. We hope that one day we'll get to work with you on a more permanent basis. Cheers! - Max
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Overall amazing!
Aircall has been amazing, from the Support guys to the Customer Satisfaction team.
Avantages
The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.
Inconvénients
The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.
Alternatives envisagées
ZoiperPourquoi choisir Aircall
Calltools never worked for us, we never got the dialer and script features working and the support team took hours if not days to get back to us or even to close a ticket. Also they made us install third party dialers to use their calling services which was not convenient because they use a complete CRM and that made us move forward.Pourquoi passer à Aircall
Because Aircall does not require fiber optics connection to handle inbound/outbound calling, they offer a wide platform support for IOS, Android, Windows and MAC apps to be installed so if you're out on the move or in office or even at home you can work from any device in reach.- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Easy to use
Avantages
The possibility to set availability hours
Inconvénients
There is nothing noticeably negative in my everyday use.
Réponse de Aircall
Hi Guillaume, thanks so much for your feedback. We're delighted to hear how easy you've found Aircall. 💚 Should you ever need assistance, please feel free to reach out and our teams will be happy to help! Cheers - Anthony from Aircall
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Not a fan.
We are very disappointed overall.
Avantages
I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.
Inconvénients
I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.
Réponse de Aircall
Hi Kelly, thanks for taking the time to share your feedback. We're sorry to hear that our integration features didn't meet your expectations. Our teams constantly work to improve them and we'd love to hear more about your issues. Can you please submit a ticket at support.aircall.io? Thank you so much. - Anthony from Aircall
- Secteur d'activité : Produits chimiques
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Aircall is a cloud-based phone system with advanced call center features and easy integration...
Aircall is a highly regarded phone system that is known for being comprehensive and easy to use. Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some I have reported call quality issues and limited customization options, many businesses still find Aircall to be a useful tool for managing their calls. In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their customer service and improving their workflows.
Avantages
According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service.
Inconvénients
I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable
Réponse de Aircall
Hi Aman, thank you for sharing your feedback with us! It sounds like you are using Aircall to improve your customer service, and it's working. Great to hear! We're also pleased that you are installing our integrations as well. You mentioned that you sometimes have issues with the setup of these integrations, so we'd love to help you there. You can find a lot of the answers you're looking for on our Knowledge Base (here: help.aircall.io) but if you ever need more help, please do not hesitate to contact our Support team (here: support.aircall.io).
Call quality can be a tricky problem to tackle, but there are usually many fixes that you can employ. I highly recommend running a Network Diagnostics test on your users' devices to figure out what the issues might be: https://help.aircall.io/en/articles/4778206-network-diagnostics-panel
And, of course, you can reach out to our Support team if you need further assistance. Thanks again for your review! - Max from Aircall
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Accuracy meets efficiency!
Our whole team attended the demo for the software and it was great, we had the chance to ask any questions throughout and it was all made really simple.
Avantages
Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there.
Inconvénients
Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in.
Réponse de Aircall
Hi Eden,
We really appreciate you for leaving such a thoughtful review! The ease of training new reps is definitely a benefit we hear from our customers regularly, so it's great to hear this has also been your experience.
Regarding logging in, we are in the process of revamping this feature, so hopefully you won't experience issues with remembering your credentials for too much longer.
Have a great day!
Cheers,
Max from Aircall
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great Tool for VoIP
Avantages
- Easy to use
- Easy to setup
- Mobile apps
- Desktop apps
- Easy to buy new numbers
- Easy to add new users
- Fast customer success
Inconvénients
Sometimes the lines are not stable and it's not working.
As we are using it on a daily basis, it can be an inconvenient. It is happening just from time to time so it's ok for now.
Réponse de Aircall
Hi Nessim, thank you for taking the time to share your feedback! We're glad you're making good use of our PowerDialer feature. We hope it's helping you save a lot of time! If you encounter call quality issues in the future, we've compiled these tips to help you: https://view.highspot.com/viewer/62b22b0ce798461b468f5c29. - Best, Max from Aircall

- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Don't waste your time
Very difficult to set up. The trial was just possible for us after many email back and forth. After that it was not possible to test. Its insane, soo bad.
Avantages
They have integrations, and app for iOS and Android
Inconvénients
Does not work. The support took days to set up a trial. And then did not work
Pourquoi choisir Aircall
Because Aircall does not work and the support is non.Logiciel antérieur
CloudTalkRéponse de Aircall
We're sorry to hear that you had a negative experience getting set up with Aircall. Is there anything specific that you were having trouble with so we can pass along your feedback and try to improve for other users? If so, please send us an email at [email protected]. We appreciate your feedback and will take it to heart. - Aircall Team
- Secteur d'activité : Musique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Aircall has great features!
Avantages
We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.
Inconvénients
The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.
Alternatives envisagées
TwilioLogiciel antérieur
TwilioPourquoi passer à Aircall
I found it much easier to use and the integration feature sold me.- Secteur d'activité : Emballage et conteneurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Need to call? make sure you use Aircall.
Avantages
Ease of use, it is a pretty simple app with a lot to take advantage from.
Inconvénients
So far I don't have any complaints about Aircall.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
How I feel about Aircall.
I have to say my overall experience with Aircall is good. Of course, nothing is perfect and sometimes you might have an issue here or there. But in all honesty, I prefer Aircall over Ring Central any day. Not only is the tool user friendly, but the customer service team is great! They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that.
Avantages
What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Inconvénients
The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case.
- Secteur d'activité : Banque
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Improve the efficiency of the call center's day-to-day operations.
We can now see how many incoming calls we are receiving, which helps us estimate how many resources need to be allocated to a given workflow at any given time thanks to Aircall. We were also able to see what the crew was doing at all times so that we could keep track of everything.
Avantages
Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I also appreciate how convenient the "click to call" feature is.
Inconvénients
There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time.
Réponse de Aircall
Hi Mario,
Thank you for taking the time to leave us a detailed review. We appreciate your feedback and are delighted to hear how the tool is helping to facilitate your role as the Planning Manager. If you have any questions regarding the monitoring page, please don't hesitate to contact your dedicated Customer Success Manager or our Customer Care Team via https://support.aircall.io/.
Best,
Leslie from Aircall
- Secteur d'activité : Internet
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
A companion for remote job
I do not see myself using another software. It has some flaws but Aircall is definitely my first choice. Its features keep on being improved, the team seems to be very feedback oriented. I am satisfied and looking forward to the next big feature release !
Avantages
The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue !
I love the sms tool available for France and UK, it is very handy for reaching busy customers
Inconvénients
The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced.
There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...)
Réponse de Aircall
Hi there,
Thank you so much for your detailed Aircall review! We value your feedback and are so happy to hear how helpful Aircall has been while working remotely. We are continuously adding new product features and updates to make sure you have the best experience. To stay up-to-date with the latest news, check out the link below:
https://help.aircall.io/en/articles/3819519-news-updates
Best,
Leslie from Aircall
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Terrible Audio Quality
Avantages
Integrates nicely with HubSpot and many of the other services we use
Inconvénients
The audio quality is beyond poor. Been using this service for months and I've submitted the feedback and even received a call from them to my cell phone and could tell immediately that they were using Aircall because of how bad the audio quality was. It drops in and out and causes issues with our business.