Avis clients sur JustCall

Avantages

L'outil est facile à prendre en main, interagit efficacement avec des plateformes comme Slack et l'équipe d'assistance est toujours prête à nous aider

Inconvénients

Parfois, la voix se coupait à cause de quelques soucis de réseau. Mais sinon, c'est un outil assez facile à utiliser.

Alternatives envisagées 

PurelyHR

Logiciel antérieur 

Clari Copilot

Avantages

La distribution d'appel a le plus d'impact tout ce transmet d'une façon très rapide. C'est un logiciel facile à manipuler et l'intégration avec le métier est très bonne.

Inconvénients

Ce que j'ai moins aimé dans ce logiciel c'est la fuite des appels si celui -ci est bien enregistré le travail serait sublime. C'est un logiciel très maniable et l'intégration confortable.

Avantages

JustCall est un logiciel qui facilite la communication à distance entre les entreprises et les tiers personnes. Il permet de gérer, de suivre, d'enregistrer et de surveiller les appels téléphoniques et également facilite une collaboration sécurisé avec la clientèle.

Inconvénients

JustCall nécessite une bonne connexion pour son bon fonctionnement. Outre cela, je crois que c'est le meilleur logiciel en gestion de centre d'appel.

Avantages

Il permet un travail collaboratif, forfaits illimités à l'international, renvoie et transfert d'appels

Inconvénients

Essai gratuit limité dans le temps, ne s'intègre pas avec beaucoup d'autres plateformes

Avantages

L'outil est convivial, offre une interaction efficace avec des plateformes telles que Slack, et l'équipe d'assistance est constamment disponible pour nous aider.

Inconvénients

Ce que j'ai trouvé moins appréciable dans ce logiciel, c'est la perte d'appels. Si cela était résolu par un enregistrement fiable, ce serait un travail sublime. Le logiciel est très facile à utiliser et son intégration est pratique.

Avantages

Très facile à prendre en main et s'associe avec slack plateformeLa distribution d'appel est très sécurisé

Inconvénients

La possibilité en intégration confortableLa fuite des appels qui me dérange

Avantages

Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording.
We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform.

When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs.

The entire user interface for backend management is simple to learn and easy to navigate.

Inconvénients

Pricing for additional phone numbers & users can get a little costly.

Avantages

We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.

Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10.

What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

Inconvénients

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

Alternatives envisagées 

Aircall

Pourquoi choisir JustCall 

JustCall has better integration with Copper CRM

Logiciel antérieur 

Aircall

Avantages

JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

Inconvénients

JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

Alternatives envisagées 

Aircall

Pourquoi choisir JustCall 

Grasshopper has a limit on how many messages you can send an hour, which we capped out at very quickly. They also didn't have as much functionality as JustCall.

Logiciel antérieur 

Grasshopper

Pourquoi passer à JustCall

Price point, functionality, customer service.

Avantages

Very straightforward and easy to use. Call reception is very clear, and SMS functionality is very useful.

Inconvénients

The message notification. Should at least have the option to pop up on desktop if a new notification is received.

Avantages

It visually integrates well with our CRM
Easy to use in the CRM set up
Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one.

Inconvénients

I just which the Premium package was more cost effective for teams and there was an SMS template functionality

Alternatives envisagées 

Aircall et Kixie PowerCall

Pourquoi passer à JustCall

A far better in-depth integration with Pipedrive than all the others and the staff are willing to listen to feedback and continue to grow the software.

Avantages

The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.

Inconvénients

Marketed as a finished end-to-end product, but it's perpetually broken. It's practically still in beta. - Most of the features do not work in JustCall. - The Admin seat is full price, even if the admin makes no calls. Total waste of $$$.- You can't upload custom wait music in the Sales Dialer, and the wait music they provide by default is an awkward 4-second loop. - Transferring a call COMPLETELY breaks the reporting and analytics. If your business model relies on transferring DO NOT use this software.- Some of the support agents don't know the software that well. My onboarding person didn't guide the call properly, and I had to go through another onboarding session to get a simple question answered.- Anytime you have an issue, you'll be asked to reproduce it and create a video for it. I've never seen a software company do this so often. It's very inefficient, time-consuming, and unprofessional. It's what a BETA tester would ask, not a supposedly established SaaS company.- The software is unstable due to the poor network it's on; they try to gaslight you when you complain about dropped calls. I have a 400Mbps/20Mbps connection. That's fast. My agents have 40Mbps/5Mbps connections. We switched to PhoneBurner, which only needs a 5Mbps/5Mbps, and have been blazing through calls without fail.

Avantages

The support team is flexible and allows us to troubleshoot problems quickly.

Inconvénients

The Salesforce integration is inflexible and difficult to work with.
Headsets and audio sources have given us huge issues. We have had to make multiple adjustments and buy various different headsets until we found one that will work with the system to provide great sound quality.

Alternatives envisagées 

Twilio Flex

Pourquoi choisir JustCall 

Limited functionality and poor sound quality. I was asked to switch once I started at Agworld. However, after the fact I realize we were not running the Salesforce integration and that is what limited our functionality.

Logiciel antérieur 

Twilio

Avantages

We can monitor our calls, record them and listen to them to improve our skills, schedule follow ups and more, it makes our job easier.

Inconvénients

As far everything is just perfect, we did have an improvement in productivity.

Avantages

JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.

Inconvénients

I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.

Avantages

It's relatively easy to use. The icons make it easy to figure out where the most used functions are.

Inconvénients

No autocorrect feature! Messaging highlights errors in words but doesn't offer an alternative for the word you're trying to use.

Avantages

Good call quality and modern UI/Dashboard

Inconvénients

The CTC Google Chrome plugin can be a little buggy sometimes.

Alternatives envisagées 

Aircall

Pourquoi choisir JustCall 

Call quality and customer service was sub par with Toky

Pourquoi passer à JustCall

Aircall had a minim 3 user license count.

Avantages

We mostly got JustCall for the SMS features which worked as intended. The Hubspot integration into the workflows was great.

Inconvénients

Call quality, calls occasionally would drop and it wasn't the easiest to setup. A lot of complaints from reps on ease of use.

Alternatives envisagées 

Twilio

Pourquoi choisir JustCall 

Price and SMS

Pourquoi passer à JustCall

Price

Avantages

It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine.
It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive.
I can't speak to the cost, but our team is happy and management seems content at the cost per call.

Inconvénients

Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration.

Avantages

We use JustCall for handling patient phone calls. So, we really find the call distribution, IVR and voicemail feature useful.

The most impressive thing about JustCall is their quick customer support response. We get our queries answered in minutes and they are always ready to walk the extra mile for you if required.

Inconvénients

Nothing as of now. If there is any problem, customer support takes care of that.

Avantages

Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.

Inconvénients

Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.

Avantages

- Ease of use
- Calendar and scheduling mechanism
- Cheap calling rates to anywhere in the world

Inconvénients

- The dialer could be a bit better
- Pricing is ok, but on a bit higher side

Avantages

I love the ease of use, customer support and also templates. The system is easy to onboard and easier to develop with.

Inconvénients

Subcategorizing of templates would be preferred. Rarely there are issues which prevent us from calling but usually corrected within 30 minutes.

Avantages

The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures.

Inconvénients

The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff.

Avantages

- Integrates with our CRM software for admissions
- Easy to use interface for both desktop and mobile

Inconvénients

- Has fewer features than other VoIP systems we've used before or have in place for other phone lines