Avis clients sur Seismic

Avantages

Seismic has become our one stop shop for all of our customer-facing teams to access the content, sales tools, and company news they need. It's easy to upload, organize, maintain and send out new content, with lots of functionality that makes the lives of our sales teams easier like customizable decks and documents. The design, user interface and analytics are the some of the things we like most along with some of the best customer service we've seen across any software company.

Inconvénients

Integration with Google Suite can be improved (mostly around Google Slides + customized presentations within Seismic) but overall hasn't impacted us much.

Avantages

Currently it is integrated with our Salesforce application and works smoothly through there or as a standalone. I use this everyday for my own reference as well as finding materials for clients. There are features that allow you to see when the documents were last uploaded to ensure you have an updated version as well as see if certain information is confidential. It has helped me grow in my current role and is my go to for everything product related! I describe it as the internet for my company, it has everything I need in one place.

Inconvénients

The search feature is difficult at times and doesn't always bring up the most relevant information that I am looking for. Occasionally documents that others can access; I cannot access.

Avantages

We use Seismic as a centralized repository for many company documents spanning a variety of different areas of our business. They layout is great and easy to use and navigate through. There is more functionality available that I personally don't take enough advantage of, such as Live Send and Meeting Space. As a sales leader, I share relevant items in my team's shared Workspace, categorized by topic in different folders. We always are up to date with changes to any of the documents as we're notified if the content has been updated. Seismic has been a great tool for myself and my team to stay connected and up to date with the latest news/documents/decks/policies and so much more from our company and peers.

Inconvénients

I don't have very many cons with Seismic. I wish the search functionality was a little better so it was easier to find what you're looking for. However, I believe some of that is on us to put better tags on documents.

Avantages

Seismic is a one-stop shop for all of my collateral, training materials, internal resources. It's very user friendly and easy to share information with teammates.

Inconvénients

At this point, I can't think of anything. I was unhappy that I coudln't easily access favorites or recently view docs, but they have made a recent update that has solved that problem.

Avantages

The fact that I know, without a doubt, that we now have a single source of truth that our sales and marketing teams can go to and have direct access to the most recent (and verified) documentation to use solves a major pain point that has been plaguing us for years... gone are the days of hunting through external hdd folders, bugging co-workers, or trying to find PDFs in buried SharePoint folders.

With other features like content sales stage mapping, native SalesForce integrations, and the ability to set expiration dates on the content so teams can review and update as needed... Seismic is in the process of transforming how we view and utilize our content.

The analytics behind the tool are extremely helpful as well... from the pre-made dashboards for reporting to the ability to notify users when their content is opened and viewed, this tool has seen nothing but rave reviews from our team!

Inconvénients

None at this time... have been extremely happy with our entire experience!

Avantages

Can contain a lot of resources and documents, and have these easily and conveniently classified

Inconvénients

Can contain so many documents that it really needs strong content managers to put the right key words and classify correctly. It can also sometimes seem very extensive in terms of content so needs to be used and used to understand how it works.

Avantages

The Insights dashboards feature immense amounts of data to capture both within Seismic as well as pull in results from CRM integrated products. Plus there is lots of flexibility to create custom dashboards that meet any and all of our needs.

Inconvénients

We are experiencing issues with LiveForm generation of files as a preview. When we test LiveForm data and click 'Generate' it's able to complete task to download file but no preview within current window is available.

Avantages

I have come to love the document sharing features and the intelligence of the searches. In our prior system text searches were very unreliable, with Seismic that has completely changed. It has greatly increased my productivity levels and I have less frustrations when sharing documents with customers and partners.

Inconvénients

The only con I can find is that not all of our companies documents have been moved to seismic, so when searching for legacy documents and information I have to go back to our old system.

Avantages

Seismic is easy to navigate. Being able to do full searches or narrow down searches through folder selection makes life so much easier.

Inconvénients

I would consider this a admin issue more than anything but sometimes folder structures can be too complicated which can result in searching being difficult.

Avantages

It looks fresh, even thought I look for technical info it is easy to read and find

Inconvénients

sometimes the find button crashes, but is just a matter of refresh and is solved

Avantages

What I like about Seismic is that it is a multi-functional platform that can be an all-in-one for tool for some companies.

Inconvénients

What I liked the least is that in the beginning it takes a minute to learn the platform and how to become fully comfortable with it.

Avantages

The ability to create dynamic folders to pull content in from multiple sources automatically. I love the Community feature, to research discussions, product news, training videos, and post new ideas. The Analytics feature is AWESOME! The capability to LiveSend content and track when the recipient opened the content, how long spent on each page and if they forwarded the content to another recipient is priceless!

Inconvénients

The amount of issues that we have endured over the URLs not being able to be populated into Seismic until April of 2018. The RFP functionality is not a feature within Seismic, but rather a custom build. We were introduced during the decision making phase, of the RFP capabilities and what it could do for our company. Here we are just shy of a year, and we are still not using, nor will we likely use what was built as a workaround solution. It is just easier for our users to create on their laptops and share directly with their peers and house a copy within the repository.

Avantages

I love the search feature. My company pushes out a lot of great content and collateral to share with prospects and I can search a key word and everything that relates to that will generate. You can also filter internal/external documents, which makes it so easy to know that I'm in compliance with company policy

Inconvénients

I love the data that comes with the Live Send feature but I would love to see some improvements with how it looks in the email when you send the collateral to a client/prospect.

Avantages

The ability to conduct LiveSends of assets directly from within Seismic and not having to download and then include as an attachment in Outlook or other email product. The bonus of being able to track what a recipient views and how long they looked at the content or if they forwarded to someone else is a game changer. This gives Sales and Success a one-up on knowing what a recipient is interested in. The ability to create LiveDocs.

Inconvénients

The product does not have the ability to house RFP questions and answers in a database format. We needed the ability for a Sales rep to pull together a quick RFP using a LiveDoc RFP Template to pick and choose what Q&A's they wanted to pull in by product. It does not accommodate. Also, having to maintain an Excel document of hundreds of Q&A's and upload weekly, is less than desirable and clunky.

Avantages

The folder structure (or lack thereof) and search functionality are such game changers. We also love the "page" functionality. We use it on every new product roll out or partnership.

Inconvénients

You have to connect one individual's Google Drive. Not great when you have multiple individuals with administrative access.

Avantages

Streamlines the lines of communication between Marketing, Sales and Customer Success to ensure everyone knows where to access any piece of content at any time. No more guessing or messaging across 10 different group chats to locate a case study, battle card or blog post.

Inconvénients

The lack of integration with Salesforce is frustrating, particularly for measuring ROI. Being able to see which pieces of content have impacted which opportunities is critical for supporting Marketing in content creation resources, as well as justifying the value of the tool for the overall organization (as this is used across multiple departments).

Avantages

I love Seismic and the use of the ease of the platform. You can save the favorites that you share within your library for easy access. This platform allows you to share valuable information with your clients and provides a matrix for each piece of material that you have sent. Seismic is a great tool for anyone who shares content and wants to keep a record of who views the material sent to help gauge their audidence.

Inconvénients

One thing I wish that could be improved is the link that is shared using Seismic. Clients are so weary downloading links within an email, some customers believe this to be spam.

Avantages

I like that we're easily able to see what content is being used and how recipients are engaging with it.

Inconvénients

From an admin perspective, it can be hard to customize the platform exactly as we want it. But the support team is always ready to step in when we need help.

Avantages

It is well-designed and intuitively built; It solved a significant problem for us, one that we expected to have to add new employees to get on top of.

Inconvénients

There are still some functionality improvements that need to be made; Overall speed of updates can lag at times.

Avantages

My favorite capability within Seismic is LiveSend. We haven't gone live with the platform in my side of the business at Anthem, but we are working towards it now. The Spring release delayed us because it didn't make sense to launch when the experience and interface would change. The overall effort and time to set up Seismic is definitely high. I attended the Seismic conference in November and am really excited for our sales team to realize some of the benefits that were talked about there eventually.

Inconvénients

Setup is for sure the most difficult part. We also wish there was a better way to integrate with our current system at Anthem because everything is manual right now. It was a massive undertaking to get fit to go live and once we go live, we expect for it to still be pretty time consuming.

Avantages

Content automation
Embedded in Microsoft
Content management

Inconvénients

Usability for premium users (namely, labels of the functions and how they are organized)

Avantages

Ease of use, organization and management of digital assets. It allows me to scan quickly through to what I actually need with minimal time

Inconvénients

I think it should have a more modern look/feel to what is currently shown. It works perfectly fine, but maybe using more pictures and buttons

Avantages

I think the best part of this software was the user interface. I felt that it was super easy to navigate and find exactly what I was looking for. You can tell that they put a lot of time into making sure it was user-friendly and wasn't going to be a headache or complicated to search and find specific documents.

Inconvénients

One thing that I noticed is that the search engine wasn't very intuitive and didn't pick up simple words/phrases. I knew that what I was looking for existed, but it took me longer to go through each individual tab to find it because the search engine tool bar wasn't bringing up what I wanted. Had it been working, it would've been super easy and quick to find.

Avantages

Provides a central repository that pushes predictive content into Salesforce along with tracking and reporting capabilities.

Inconvénients

My current company made the classic mistake of not performing enough up front preparation and design/structure strategy before starting to use Seismic. I am now trying to help them clean up and organize our content and develop business rules for admins and user. However, this is not the fault of Seismic.

Avantages

Easy content searching and sharing. Workspace and favorites.

Inconvénients

Analitycs features not intuitive, content classification/categorization