Avis clients sur Booker

Avantages

Sa me permet de réglé mon planning et mon agenda aide manière fiable

Inconvénients

Le support client est un peu lent réponde pas très précise

Avantages

On arrive à faire des comparaison sur les tarifs et c'est un avantage énorme pour les Agences de voyage.

Inconvénients

Des fois il y a des bugs ce qui entraîne une lenteur dans le traitement des billets.

Avantages

After using several booking software, this has been my go-to and preferred booking method for my cosmetic business. Sales tracking and inventory management are easy to monitor. The included POS system is easy to use as well and has been convenient!

Inconvénients

Calendar compatibility is a con, however, I enjoy manually tracking within the software.

Avantages

Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.

Inconvénients

The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.

Alternatives envisagées 

Mindbody

Pourquoi choisir Booker 

We needed a more comprehensive product.

Pourquoi passer à Booker

Negative reviews from staff who used Mindbody in other clinics.

Avantages

The email marketing functionality and the reporting was great.

Inconvénients

Beyond the email marketing functionality/analytical reporting, I am very disappointed. There is so much down-time with the software - unreliable. As a high volume, high end nail salon, we need to make sure that this cloud-based software is up 99% of the time, which was also their guarantee. During the busy summer months, the software would go down every other day. Absolutely unreliable. The user interface (UI) is so ugly compared to other modern softwares. There's a lag during the appointment bookings. Easy-of-use is a fail. Difficult to use as the software wasn't logically built. They probably need to rebuild from the ground up.

Alternatives envisagées 

Meevo

Pourquoi choisir Booker 

Fresha had a reliability issue as well, but on the user interface they were a 10/10. Easy to use. Modern. Many awesome features that we used frequently. If it wasn't for the reliable part, I still may use it.

Logiciel antérieur 

Fresha

Pourquoi passer à Booker

Meevo doesn't have a trial available. How can you trust a product that you cannot test drive? WTF? That's what I call garbage.

Avantages

I like that clients can easily navigate their way through the app. It’s easy for them with the categories they can see each service falls under

Inconvénients

I wish I could add pictures so I can show clients what hairstyles they would be be getting. It’s always nice to have a visual

Alternatives envisagées 

Shopify

Pourquoi choisir Booker 

I wanted something more seamless

Pourquoi passer à Booker

This was an easier alternative in terms of platform usage and navigation

Avantages

This software makes booking appointments easy for customers and staff and helps us keep our practice organized.

Inconvénients

It took a bit of time to get used to the new system, and it's a little bit more detailed to use than our other software. Once we got it tho, it's great!

Avantages

I liked the ease of clients being able to book online and how it integrated into our website.

Inconvénients

Clients could not purchase their sessions, packages, or memberships online, also their forms were not available when we first started, and the check out process was not the easiest.

Avantages

Everything is easily accessible, can have multiple accounts for managers and staff

Inconvénients

Sometimes the system glitches or CC/cash amounts aren’t matching up with the POS system at the end of the work day.

Avantages

I like that Booker has a very clean look, and it is quite easy to block time and schedule in Patients/clients. You can leave check-in or check-out alerts for an individual. I also like that when you go to book an appointment, if the client has been in previously, their name will pop up.

Inconvénients

If I did wish to book multiple recurrent appointments with a Patient, I couldn't do that with a click of a button, I would have to go to each date and book it separately. If an employee has two rooms they are using for the day, you have to have it on seperate columns... i.e. bill 1 and bill 2, which can get complicated for reporting. There is no charting option with the software.

Avantages

I loved the big calendar view because it made our jobs that much easier. You didn't have to go digging for information.

Inconvénients

Some of the features I didn't even know we had were hidden and sometimes it would freeze up or give issues during payment but customer support was always quick to resolve.

Avantages

I like that it keeps me on track with scheduling of my clients.

Inconvénients

I couldn't find any complaints about the software at all.

Avantages

It has a lot of useful features, sadly very few of them work as expected.
- membership processing
- gift certificates
- embedded special codes for marketing
- pixels for marketing
- cancellation policy implementation
- customer service availability
- appointment scheduling
- sales reporting
- freezing memberships
- mail campaigns and marketing

Inconvénients

ABSOLUTELY EVERYTHING with this software requires a work around.
-I have lost members because the software randomly double and triple charges them each month and doesn't represent it in the recent orders tab so it looks as if it hasn't
- freezing members is great, but then booker charges them for ALL the months they have been frozen
- you cannot put special deals on for the holidays on gift certificates = no holiday gift certificate promos
- special codes for marketing do not auto populate for orders and cannot be found from within the order
- pixels for marketing from their marketing tools do not work
- cancellation policy is great but if the person does not have a cc on file then you cannot close the order which makes it impossible to close the drawer at the end of the night
- groups often book under the same name , booker requires you to CANCEl that appt rather than just changing the name - ridiculous
-sales reporting is not customizable, past membership reporting cannot be done. it only shows current numbers regardless of the date you enter. kind of hard to measure growth
-members may freeze their monthly billing, no benefits are accrued but when you take the freeze off it autocharges all previous unpaid months
- customer service is available - but they are often unknowledgeable and can only submit requests to development and they take months even years before they fix your problem.
- the marketing tab does not load on my booker if im running from chrome.

Avantages

No pros to this product. The only reason I have kept is it is a pain to move software but not that there are so many more on the market that are better we are switching.

Inconvénients

It was constantly down. Never seemed to be up and running when we needed it especially the app. It never seemed to work right.

Avantages

I liked the notion of what they "sell" to you. not what they actually deliver. I guess I like that it's a cloud based system, which you can't say for Millennium.

Inconvénients

Booker is going more towards a multi-industry platform & removed many of its spa related functionality. No longer can you create spa packages, for example.

Much of the customization they sell you on doesn't exist at all. It used to on their old platform, but new customers don't get to use that anymore, so your gift card site & the online booking site will look like a Kindergartner designed it in an extracurricular activity.

You don't have the ability to customize categories for your services/products. For example, if you do hydrotherapy, there isn't a category for things like vichy showers. You do have auto repair available though... so congrats.

If you're looking to have a smooth experience with onboarding, you'll be disappointed. The data "expert" we worked with missed his deadline by 4 weeks and then just disappeared. We had to start completely over and then the new "expert" imported the wrong data and we had to start over again. We worked with onboarding for almost 5 months and never got live.

There's no ecommerce capabilities, even though their web site promotes it and their sales people promote it. At this point, it's a flat out lie. Doesn't exist.

You have to work with a 3rd party for your POS system (Clover). We signed up for a special and were supposed to get 2 set ups for free, but they came back to us after we signed up and said "nope, sorry, we were wrong, you can only have one." And, then they sent us 2, except one was incompatible with Booker.

Avantages

Lots of features

Inconvénients

Not intuituve or flexible enough for day to day operations.
Too many restrictions on in house system administrators.
System performance is not good at all.

Avantages

I love that they have created many updates for this software over the last few months. It has been really nice not experiencing any lag or issues with the booking features like we were having just a few months ago. I love that you can choose how far in advance the confirmation emails are sent out and I really love that the clients can confirm the appointment through the email. Another AMAZING tool is that you can now see when a client is booking an appointment online that way you are not trying to compete with anyone online trying to book. I hated in the past where I would be booking a client at the desk and right when I went to book, it said that I was not able to. Come to find out when I refreshed the page it was because someone else had booked it online. It truly makes a huge difference with these little improvements that they made.

Inconvénients

One thing at the moment that I am not liking about the software is that sometimes the confirmation emails do not send even when the emails box is checked, this also happens when I book re-occurring appointments for an entire year where these clients of all clients should receive all the emails. Another thing that gets frustrating from time to time is that the clients future appointments is not showing up on their account under the appropriate tab therefore some clients have not showed up for their appointment and we can't charge if they can prove they didn't see it online. I try to see if they have duplicate accounts as well but they do not. And lastly, every now and again Booker will give us booking issues while trying to book for any of our services, it will state that the appointment cannot book because no equipment is available however, I know that is not the case. That is frustrating because we have to then just create a block out on the schedule with the client's service along with their information but they don't receive any emails through the system when it is booked that way.

Avantages

I appreciate that my clients can book online and purchase gift certificates when I'm too busy to answer the phone. It's also super easy checking out clients, but best of all is that I'm able to manage our calendar for both therapists and clients, and reschedule with ease. I love that I am also able to track client history and their progress. As we get busier and our client base grows, it can become more challenging to manage paper files and this has helped us cut down on paperwork, thank goodness!

Inconvénients

There is definitely a learning curve with Booker and there have been times when I've been unsure of how to do something, and have had to contact their support team. One of the glitches that annoys me, is that when I add a new staff member, it adds or populates their name in the calendar even before their official start date! It can be confusing. The same happens when I terminate a staff member or switch them to 'inactive' - then their name and client appointmentss that day, all disappear from view. This is probably one of the more frustrating things for me. I also wish I could do a bit of my own customization like removing things from a drop down table that do not able to me.

Avantages

Overall, the system is very user friendly internally and for clients. Clients find the online booking easy, WHEN it is working. I have appreciated the customization of the membership features.

Inconvénients

Customer service has been horrible. Whenever the software has a glitch (which I get a new one 2x or more a month), it takes about 2 weeks to get a response and over 6 months to fix the issue (if they even fix it). I consistently have to follow-up by emails and calls to get any kind of response. They provide no updates along the way. Currently, the software does not allow clients to book multiple services at the same time. This feature worked for months and then suddenly just stopped working. When clients try to book online, it shows that my schedule is completely full for 2 months when there are spots available. Due to their error, I have been getting an influx of calls and emails from clients which is wasting so much time in the office. The whole purpose of an online booking system is for clients to book themself and decrease the demand on front desk staff. Additionally, I have been losing clients in the process. Ever since the most recent glitch, I have seen the number of online bookings go down and my schedule is significantly lighter. Whenever I reach out, they state that they have other work orders with higher priority. When clients are unable to book, this should be number 1 priority! I am losing clients and business. Booker is a premium price compared to their competitors but they certainly do not provide a premium service. My experience with schedulicity was so much better for $20/mo compared to the forever faulty Booker system for $200.

Avantages

It is pretty simple to use, and they work on improving it often. We were able to edit our membership even though when I called, they told me it could not be done.

Inconvénients

They have taken some features away that make it very inconvenient. The Brand level is separate from the location levels, so we have to change locations on our screen when we need to do certain things. Also, their customer support is not very good. They prefer you email them, which works in some cases, but most of the time you need more than an email to convey the issue. Second, I have called more than once to find out how to do something, and they were wrong. Last time, I called to see if we could edit our membership to include more than just one service that the benefits could be used for. He told me no, unfortunately I'd have to cancel all of our memberships, make a new one, and then resell all of them. This would take far too long. I did some digging and found the solution on my own, and it was not only possible, but really not that hard. They also update during our open hours. Since we're 6 hours different, it's not surprising but it is very inconvenient to have our system down during that last hour or two of our day.

Avantages

Booker is one of the more intuitive to use softwares on the market, and I've used them all. It is easy to find your way around even without training which makes it great for new employees still learning

Inconvénients

It's constantly broken, ESPECIALLY for enterprise level clients that have 'Brand' accounts with multiple locations. Their outage record is deplorable and now that theyve been bought out by MindBody Online, they've made themselves the highest price product on the market by a HUGE margin with nothing to back it up. We have signed contract pricing with booker and they are now refusing to honor it after the acquisition. Customers all just got hit with HUGE new bills, are pissed, and are leaving in droves. Us included and we are taking all of our locations. Bye Booker. Dumb move.

Avantages

The ease of scheduling. It is simple to teach new people and services just pop up when you start typing them. I like that.

Inconvénients

Sometimes the system can be a little bit slow. It is truly only difficult when there are lots of people waiting on you.

Avantages

I like the fact that Booker can be used for multiple locations and is helpful with daily, weekly, monthly, and yearly statistics. I can use the data to determine what I need to do differently regarding sales, promotions, etc. I can also use the data to determine what services, promotions, etc. are going well and should definitely be continued.

Inconvénients

The customer support is lacking. It has been so frustrating to speak to so many different reps. The notes they take and calls they log has been very inconsistent, making follow-through to a resolution impossible. Even when issues have been pushed through to technical support or the development team, we have gotten little to no helpful feedback. I feel the software could use some updating to improve on the ease of use. Mostly, I feel customer support reps should be trained to actually offer "support," rather than offer a "pat" answer and such as, "This is not a Booker issue," or "I can't really tell you why that is happening, call us again if the problem reoccurs." Overall, our experience has been frustrating. In all fairness, our particular "case," which includes many different issues has been escalated to someone in management, but this has taken several months.

Avantages

The interface is fairly simple and calendar driven. Automated credit card processing expecially for memberships is lacking.

Inconvénients

Reporting is primitive. You often have to run and grab data from multiple reports to do simple things like get payroll/commission data. Many reports can't be printed without being chopped up into multiple pieces of paper. Membership tracking and the resetting of benefits isn't automated unless services match payments in a very structured way. Online booking is available and they give you two options. One option is too small to see on mobile and the other option requires registration which causes new clients to bounce off at a high rate. Booker is an old architecture with a front end web interface bolted on to make it look like a cloud option but the hybrid nature is quirky.

Avantages

Almost everything.

Inconvénients

There are a few bugs that still need to be worked out, especially with the app. Sometimes I have to cancel an appointment instead of just adjusting it, and then the client gets confused about the cancellation email. Also, I'm confused about the referral program. I recently referred a friend and she signed up. I have heard nothing back about it.